Absolut Facilities Management in East Aurora, NY

Pros

• The therapy and hospice care were described as wonderful, with attentive, dedicated staff.
• The nursing care was excellent, and the aides and staff were attentive and kind.
• The memory care unit staff were described as angels, offering warmth, dignity, and consistent support to residents and families.
• The facility was immaculate, clean, well-maintained, and had a welcoming atmosphere.
• Families noted that staff advocated for their loved ones and went above and beyond in care.
• The rehab and therapy teams were knowledgeable, motivating, and helped patients recover and return home safely.
• Administration and frontline staff were praised as wonderful, responsive, and caring.

Cons

• They describe it as the worst nursing home their wife has ever been to, with alleged neglect.
• They report the food is always cold and trays are placed out of reach.
• They claim wounds weren’t cared for, contributing to their loved one’s decline or death.
• They say they would never refer this place to any enemies.
• They state their loved one’s death was caused by the facility’s care.
• They describe rooms as messy, with IVs beeping and call lights unanswered for five minutes or more.
• They say there is no staff around to address issues.
• They report a smell in a resident’s room so strong they had to leave.
• They recount a sister left in soiled diapers and urine/feces-soaked bedding on multiple occasions, with no corrective action.
• They allege security was non-existent and staff spent time socializing rather than caring for patients.
• They claim belongings (clothes, shoes, a cell phone) went missing and were not replaced.
• They describe a facility that is filthy, smells of urine, and leaves residents in dirty bedding for hours, with rude or unresponsive staff and calls ignored.

Review

Absolut Care of Aurora Park in East Aurora is best suited for families pursuing tangible rehab gains and memory-care support where the therapy team and some nursing staff can drive real progress. The strongest endorsements come from residents and families who describe focused PT/OT work, individualized therapy routines, and staff members in memory-care units who treat residents with genuine warmth and patience. For short-term, post-acute rehabilitation with a goal of returning home, and for memory-care residents who value consistent, compassionate engagement, the facility can be a reasonable match. The promise rests on a therapy-first approach, visible dedication from certain teams, and a facility that sometimes feels welcoming even under strain. This is not a one-size-fits-all destination, but it can deliver meaningful outcomes when the right unit and staff are involved.

Those considering alternatives should note the facility is less suitable for families seeking flawless daily care, pristine cleanliness, and consistently smooth operations. Repeated reports describe odors in rooms and hallways, dirty linens, and beds left in soiled conditions. Delays in call-light response and intermittent aide availability recur across reviews, raising concerns about day-to-day safety and comfort. Jurisdictional red flags, unsecured entrances, uneven supervision, and inconsistent accountability, underscore a risk profile that may be unacceptable for long-term residents or those with high care needs. Billing disputes, lost belongings, and perceived disengagement from some staff amplify the sense that reliable, respectful care cannot be assumed. For residents who require steady medication passes, timely assistance, or transparent, proactive management, exploring other options is prudent.

Assessing the trade-offs, the strongest positives cluster around rehab outcomes and the compassionate care described in memory-care episodes. When therapy teams are solid, residents gain mobility, confidence, and a sense of forward momentum, and families often note advocacy and goal-focused care from therapists and aides. Memory-care units are frequently praised for warmth, attentiveness, and staff who build trust with both residents and families. Yet these successes sit alongside persistent concerns. Reviews repeatedly flag rooms and common areas that smell of urine, inconsistent housekeeping, and long wait times for call-light responses. Reports of miscommunication, and in some cases theft or loss of belongings, erode trust and create daily anxiety for visitors and residents alike. The overall picture is uneven: strong clinical progress and humane caregiving on some days, paired with structural gaps that players across the system must address.

Practical guidance for families considering Absolut Care is clear. Demand a direct tour of the rehab and memory-care floors, and spend time watching therapy sessions and call-light response behavior. Meet the treatment team, especially the PT/OT staff and memory-care aides who would be with a loved one daily, and ask for recent state survey findings and any quality-improvement plans in place. Talk with current families about daily routines, housekeeping, and how medication passes are handled. Inspect policies on lost belongings, discharge planning, and family communication, insisting on written expectations and a defined problem-resolution path. Finally, evaluate leadership responsiveness: do administrators address concerns promptly, and is there a reliable process for follow-up? These steps help separate the promising clinical outcomes from the more troubling day-to-day realities.

Leadership and culture prove decisive. Some reviews commend dedicated administration and long-tenured teams who know residents by name and communicate well; others describe chronic understaffing and a reactive management style that leaves caregivers to improvise. The same campus can deliver standout rehab outcomes on one unit while failing on another, suggesting that shifts in leadership and daily supervision drive most of the variation. This means the risk is not abstract: it is a matter of which shift is on duty and which manager is tracking quality. A short trial period with explicit exit criteria can protect against extended exposure to systemic gaps, and families should plan for ongoing oversight. The prudent path includes anchoring expectations in observable performance and demanding consistent accountability before committing long term.

Bottom-line recommendation: Absolut Care of Aurora Park rewards careful screening. For families chasing real rehab gains and empathetic memory-care support, a targeted tour and a phased commitment may pay off, provided expectations are documented and progress is tracked. For those needing consistent daily care, minimal odors, and reliable communication, exploring alternatives remains prudent. If proceeding, demand explicit goals, request weekly updates, and insist on accountability measures. Rely on direct observations and, where available, state survey results and current family experiences. The decision hinges on balancing observed clinical progress with the facility’s track record for cleanliness, responsiveness, and administration. The wiser path is to align the choice with what matters most, safety, dignity, and dependable daily care, then guard that standard through vigilant family involvement.

East Aurora, New York is a charming and well-equipped community that offers convenient access to essential services such as pharmacies, restaurants, parks, physicians, cafes, places of worship, theaters, and transportation options. With multiple pharmacy options within a short distance, seniors can easily access their medications. The variety of dining establishments cater to different tastes, making meals out enjoyable. Parks provide opportunities for outdoor recreation and relaxation. Medical care is readily available with various physicians nearby. Cafes offer cozy spots to enjoy a cup of coffee with friends. Places of worship allow for spiritual fulfillment. The presence of a theater offers entertainment options, while easy access to transportation makes getting around convenient. In case of emergencies or medical needs, Mercy Hospital Operating Room is located within a reasonable distance. Overall, East Aurora provides ample amenities for seniors looking to settle in a welcoming and supportive community.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Rite Aid (0.9 miles)
• Anthony-Brown Pharmacy (6.7 miles)
• Rite Aid (6.9 miles)
• Top's Markets (7.3 miles)
• Rite Aid (7.7 miles)
• Walgreens (7.7 miles)

Restaurants

• 42 North Brewing (0.6 miles)
• Bar Bill Tavern (0.9 miles)
• Mighty Taco (1.2 miles)
• Giuseppe's Restaurant (5.3 miles)
• Rix Country Store (6.3 miles)
• OP Social Tap and Grille (6.7 miles)
• The Byrd House (6.7 miles)

Parks

• Knox Farm State Park (1.8 miles)
• Elma Meadows County Park (4.6 miles)
• Green Lake Park (7.1 miles)
• Chestnut Ridge Park (7.2 miles)
• Commissioners Cabin At Chestnut Ridge (7.2 miles)
• ashwood Nature Trail (7.4 miles)
• Volunteer Firemans Park (7.4 miles)

Physicians

• Aurora Optometric Group (2.5 miles)
• Buffalo Medical Group PC (6.9 miles)
• Orchard Park Pediatrics (7 miles)
• Dr Kathleen K Budzinski, MD (7 miles)
• OB GYN Associates of WNY (7.7 miles)
• DENT Neurological Center (8.1 miles)
• Western New York Ear Nose and Throat (9.3 miles)

Cafes

• Starbucks (7.4 miles)
• Tim Hortons (7.6 miles)
• Tim Hortons (9.9 miles)
• Three Girls Cafe (9.9 miles)
• Wegmans Food Markets (10.1 miles)
• Starbucks (10.3 miles)
• Tim Hortons (10.7 miles)

Places of Worship

• Queen of Heaven Church Rectory Office (8.5 miles)
• St Bernadette's R C Church (9.6 miles)
• Queen of Angels (11.6 miles)

Theaters

• Quaker Crossing STM 18 (9.1 miles)

Transportation

• Amtrak - Buffalo, NY Depew Station (BUF) (11.7 miles)

Hospitals

• Mercy Hospital Operating Room (11.8 miles)