Absolut Facilities Management in East Aurora, NY

Pros

• The therapy and hospice are wonderful.
• The therapy group and nurses have been amazing.
• The nursing care at Absolut Care was excellent, with attentive and very kind staff.
• The administration staff are wonderful.
• The memory care unit staff truly love and care for residents.
• The care and compassion in the Memory Care Unit are extraordinary.
• The Memory Care Unit staff are angels.
• Absolut Care of Aurora Park provided wonderful, attentive care with incredibly caring staff.
• The facility is immaculate - clean, well-maintained.
• The place is beautiful, and the staff are fantastic.

Cons

• The facility is horrible and filthy; it smells like urine as soon as you enter.
• The staff are rude and unresponsive, often ignoring call lights and never returning calls.
• Residents lay in dirty bedding for hours and basic hygiene is neglected.
• Personal belongings, including clothes, are lost or stolen and never recovered.
• If a loved one dies soon after paying, the facility does not refund the payment.
• The administration is disorganized and management is ineffective, with chronic under staffing.
• The building and hallways are dirty and odor-filled; contamination and neglect are common.
• Medications are not given on time and pain relief is not renewed promptly.
• Some aides and nurses are condescending or retaliate against those who speak up.
• Residents are left unattended in feces or urine for long periods.
• The facility has been described as dangerous, especially during COVID, with overall neglect.
• Families are advised not to send loved ones there; the place should be shut down.

Review

This community is best suited for families with a loved one who needs intensive rehab services or memory-care support and who can commit to very hands-on advocacy. Absolut Care East Aurora can deliver meaningful rehab progress and genuine warmth from frontline staff in the right circumstances. But that strength is unevenly distributed across the campus, and the decision hinges on whether reliable daily operations and a consistently sanitary environment can be secured through vigilant oversight and clear expectations.

On the positive side, the therapy and rehab teams appear to be the standout asset. Several reviews praise skilled therapists, attentive nurses, and dedicated aides who tailor care to individual needs, sometimes producing noticeable gains in mobility and independence. In the memory-care unit, families frequently recount compassionate, patient-focused staff who treat residents with dignity and warmth. When care teams are aligned and responsive, families report heartfelt communication and a sense that their loved ones are known and cared for.

Yet the facility is repeatedly described as plagued by fundamental operational problems that undermine any potential gains. Reports of pervasive odors, dirty bedding, and rooms left for extended periods in distressing conditions are common. Call lights are frequently described as going unanswered for long stretches, and medication administration is cited as delayed or inconsistent. Instances of miscommunication, lost belongings, and staff unresponsiveness recur across multiple families, creating an unstable baseline of trust that colors every otherwise hopeful anecdote.

The most troubling pattern is the mismatch between strong clinical or personal interactions on the floor and the overall management and infrastructure that should support safe, dignified care. When leadership is perceived as disorganized or disengaged, the risk to residents escalates: understaffing, delayed care, hygiene lapses, and occasional safety concerns compound the day-to-day frustrations families experience. In other words, the bright spots in therapy or memory care cannot fully offset the gravity of chronic neglectful impressions that many firsthand accounts leave.

For families weighing options, a practical path is essential. Demand a transparent, unit-specific tour that includes the rehab and memory-care wings, and speak with both day and night staff about response times and care routines. Review recent state or local inspections and ask to see recent care-plans, med-pass logs, housekeeping schedules, and laundry processes. If choosing Absolut, insist on concrete expectations: guaranteed call-light response times, a documented med administration protocol, a steady housekeeping cadence, and a clear process for reporting and resolving concerns. Arrangements for regular family updates and easy access to administrators should be part of the contract, not an afterthought.

In the end, Absolut Care East Aurora is not a blanket endorsement for long-term peace of mind or for families seeking a consistently pristine, highly accountable environment. It remains most defensible as a rehab- and memory-care option for families willing to engage aggressively in oversight and to advocate for every facet of daily care. Alternatives should be strongly considered for those prioritizing dependable cleanliness, transparent billing, and rapid, unambiguous staff responsiveness. If the choice is made to move forward here, preparation and vigilance become the core care plan, not optional extras. The goal is to tether the potential rehabilitation and compassionate memory care to a framework where basic dignity and reliability are nonnegotiable.

East Aurora, New York is a charming and well-equipped community that offers convenient access to essential services such as pharmacies, restaurants, parks, physicians, cafes, places of worship, theaters, and transportation options. With multiple pharmacy options within a short distance, seniors can easily access their medications. The variety of dining establishments cater to different tastes, making meals out enjoyable. Parks provide opportunities for outdoor recreation and relaxation. Medical care is readily available with various physicians nearby. Cafes offer cozy spots to enjoy a cup of coffee with friends. Places of worship allow for spiritual fulfillment. The presence of a theater offers entertainment options, while easy access to transportation makes getting around convenient. In case of emergencies or medical needs, Mercy Hospital Operating Room is located within a reasonable distance. Overall, East Aurora provides ample amenities for seniors looking to settle in a welcoming and supportive community.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Rite Aid (0.9 miles)
• Anthony-Brown Pharmacy (6.7 miles)
• Rite Aid (6.9 miles)
• Top's Markets (7.3 miles)
• Rite Aid (7.7 miles)
• Walgreens (7.7 miles)

Restaurants

• 42 North Brewing (0.6 miles)
• Bar Bill Tavern (0.9 miles)
• Mighty Taco (1.2 miles)
• Giuseppe's Restaurant (5.3 miles)
• Rix Country Store (6.3 miles)
• OP Social Tap and Grille (6.7 miles)
• The Byrd House (6.7 miles)

Parks

• Knox Farm State Park (1.8 miles)
• Elma Meadows County Park (4.6 miles)
• Green Lake Park (7.1 miles)
• Chestnut Ridge Park (7.2 miles)
• Commissioners Cabin At Chestnut Ridge (7.2 miles)
• ashwood Nature Trail (7.4 miles)
• Volunteer Firemans Park (7.4 miles)

Physicians

• Aurora Optometric Group (2.5 miles)
• Buffalo Medical Group PC (6.9 miles)
• Orchard Park Pediatrics (7 miles)
• Dr Kathleen K Budzinski, MD (7 miles)
• OB GYN Associates of WNY (7.7 miles)
• DENT Neurological Center (8.1 miles)
• Western New York Ear Nose and Throat (9.3 miles)

Cafes

• Starbucks (7.4 miles)
• Tim Hortons (7.6 miles)
• Tim Hortons (9.9 miles)
• Three Girls Cafe (9.9 miles)
• Wegmans Food Markets (10.1 miles)
• Starbucks (10.3 miles)
• Tim Hortons (10.7 miles)

Places of Worship

• Queen of Heaven Church Rectory Office (8.5 miles)
• St Bernadette's R C Church (9.6 miles)
• Queen of Angels (11.6 miles)

Theaters

• Quaker Crossing STM 18 (9.1 miles)

Transportation

• Amtrak - Buffalo, NY Depew Station (BUF) (11.7 miles)

Hospitals

• Mercy Hospital Operating Room (11.8 miles)