Absolut Facilities Management

Pros

• The therapy group and nurses have been amazing.
• The nursing care at the facility was excellent, with attentive and kind aides and staff focused on residents' needs.
• Absolut Care at Aurora Park provides wonderful care and supportive rehab services.
• The memory care unit at Absolut Care of Aurora Park is extraordinary in care and compassion.
• The staff in the Memory Care Unit are angels, showing warmth and unwavering dedication.
• The memory care unit and facility are immaculate - clean, well-maintained, and thoughtfully arranged to meet residents' needs.
• The therapy department is great, with awesome nurses and nursing aides.
• The administration staff are wonderful and responsive.
• Staff treat residents with tenderness and dignity, caring for them as if they were their own.

Cons

• The nursing home side is dirty and smells like urine.
• Residents lay in dirty bedding for hours.
• Staff are rude and do not return calls.
• Families have to clean the room themselves.
• The facility should be shut down.
• Clothes and personal items are lost and never returned.
• Billing staff are rude and the billing process is unhelpful; refunds are not provided after death.
• The business office does not return calls; communication is poor.
• Some aides and nurses are horrible and retaliate against those who speak up.
• It can take hours for a call light to be answered.
• A nurse withheld pain medication and did not renew medications.
• Residents are left in soiled conditions for hours and lack basic needs like fresh water.

Review

The collection of reflections about Absolut Care of Aurora Park paints a picture of a place that can be wonderful in some respects and deeply challenging in others. Across the reviews, families consistently praise the therapeutic and rehabilitative aspects - especially the therapy teams and the people who work in rehab and memory care - while expressing serious concerns about the day-to-day environment, responsiveness, and billing practices in the nursing home side. In short, the experiences span the spectrum from highly positive to deeply frustrating, often depending on which unit a loved one was in and who happened to be on duty at a given time.

Several reviewers highlight the strengths found in the therapy and hospice services. They describe therapy departments and rehabilitation staff as remarkable, with dedicated nurses and aides who tailor care to individual needs and help patients "thrive" or return home safely. A number of families contrast this with other facilities, noting that Absolut Care delivered more attentive, patient-centered care during rehab and subacute stays. In memory care specifically, many families recount compassionate, patient-focused treatment, with staff who treat residents with respect and dignity and who communicate effectively with families. The positive language you see most often centers on kindness, attentiveness, and the belief that the rehab and therapy teams did a lot of good for patients.

But the praise for therapy and memory care sits alongside frequent and vehement complaints about the nursing home environment itself - and the care quality there, particularly regarding cleanliness, responsiveness, and administration. Several reviews describe the physical environment as dirty or poorly maintained, with odors such as urine appearing soon after stepping off the elevator and bedding left dirty for long periods. Families recount having to personally clean rooms or replace clothing that never returned after a stay, and they describe bedding and surfaces that should have been attended to but were not. These reports emphasize a troubling inconsistency between the level of clinical care in therapy and the conditions observed in the general nursing home area.

Communication and responsiveness emerge as another major point of tension. Multiple reviewers report that calls from nurses or aides were not returned for hours, that a bed bath or routine care could be delayed, and that front desk or business office staff sometimes failed to return messages or calls. Several accounts describe frustration with the lack of timely updates, difficulties in getting medications renewed, and even instances where aides allegedly hung up on families or did not treat them with respect. The sense conveyed is one of a disconnect between the high-quality clinical care some patients receive in rehab or memory care and the everyday operations that families rely on for ongoing safety and comfort.

Billing and administrative interactions add another layer of concern for some families. A number of reviews mention rude or unresponsive billing staff, balances due that were difficult to resolve, and disappointingly, no refunds or credits in cases where a loved one passed away soon after a monthly payment was made. Some accounts describe leaving repeated voicemails without a return call, giving the impression that financial concerns were not given proper attention or were deprioritized. Taken together, these remarks suggest that even families who appreciated clinical care can feel frustrated by administrative practices.

Still, there are many voices of gratitude that counterbalance the criticisms. Several reviews speak to wonderful administration teams, well-run memory care units, and dedicated staff who create a supportive, home-like atmosphere for residents. Families recount feeling seen, heard, and cared for by managers, nurses, and aides who go beyond the call of duty to ensure comfort and dignity. In some instances, caregivers or family members explicitly credit Absolut Care with providing care that felt like "angels on earth," especially in memory care where compassion and stability can be crucial. The testimonials frequently mention specific staff members by name, underscoring the personal connections and appreciation families feel for those who manage and deliver daily care.

Finally, personal comparative anecdotes surface amid the mixed reviews. Some families contrast Absolut Care's rehab and memory care experiences with other facilities, noting that Absolut's team offered much stronger, more compassionate care in certain situations. Others use Absolut Care as a benchmark, acknowledging the sincerity of the care in therapy and memory care, while urging vigilance about the nursing home side's cleanliness, communication, and administrative responsiveness. In one story, the memory care unit is praised for its staff's kindness and the way they support both residents and families, with thanks extended to multiple caregivers and even hospice personnel who contributed to the resident's comfort.

Overall, the sentiment about Absolut Care of Aurora Park is deeply nuanced. The therapy and memory care experiences are repeatedly described as outstanding - characterized by professional, compassionate staff and attentive, dignified care. Yet the nursing home environment, daily operational communication, and billing practices draw substantial scrutiny and disappointment. This spectrum of experiences suggests that prospective families should plan to carefully evaluate the specific unit they would rely on for their loved one, request detailed information about cleanliness and staffing, and engage proactively with administration to ensure consistent communication and timely attention to both medical and logistical needs.

East Aurora, New York is a charming and well-equipped community that offers convenient access to essential services such as pharmacies, restaurants, parks, physicians, cafes, places of worship, theaters, and transportation options. With multiple pharmacy options within a short distance, seniors can easily access their medications. The variety of dining establishments cater to different tastes, making meals out enjoyable. Parks provide opportunities for outdoor recreation and relaxation. Medical care is readily available with various physicians nearby. Cafes offer cozy spots to enjoy a cup of coffee with friends. Places of worship allow for spiritual fulfillment. The presence of a theater offers entertainment options, while easy access to transportation makes getting around convenient. In case of emergencies or medical needs, Mercy Hospital Operating Room is located within a reasonable distance. Overall, East Aurora provides ample amenities for seniors looking to settle in a welcoming and supportive community.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Rite Aid (0.9 miles)
• Anthony-Brown Pharmacy (6.7 miles)
• Rite Aid (6.9 miles)
• Top's Markets (7.3 miles)
• Rite Aid (7.7 miles)
• Walgreens (7.7 miles)

Restaurants

• 42 North Brewing (0.6 miles)
• Bar Bill Tavern (0.9 miles)
• Mighty Taco (1.2 miles)
• Giuseppe's Restaurant (5.3 miles)
• Rix Country Store (6.3 miles)
• OP Social Tap and Grille (6.7 miles)
• The Byrd House (6.7 miles)

Parks

• Knox Farm State Park (1.8 miles)
• Elma Meadows County Park (4.6 miles)
• Green Lake Park (7.1 miles)
• Chestnut Ridge Park (7.2 miles)
• Commissioners Cabin At Chestnut Ridge (7.2 miles)
• ashwood Nature Trail (7.4 miles)
• Volunteer Firemans Park (7.4 miles)

Physicians

• Aurora Optometric Group (2.5 miles)
• Buffalo Medical Group PC (6.9 miles)
• Orchard Park Pediatrics (7 miles)
• Dr Kathleen K Budzinski, MD (7 miles)
• OB GYN Associates of WNY (7.7 miles)
• DENT Neurological Center (8.1 miles)
• Western New York Ear Nose and Throat (9.3 miles)

Cafes

• Starbucks (7.4 miles)
• Tim Hortons (7.6 miles)
• Tim Hortons (9.9 miles)
• Three Girls Cafe (9.9 miles)
• Wegmans Food Markets (10.1 miles)
• Starbucks (10.3 miles)
• Tim Hortons (10.7 miles)

Places of Worship

• Queen of Heaven Church Rectory Office (8.5 miles)
• St Bernadette's R C Church (9.6 miles)
• Queen of Angels (11.6 miles)

Theaters

• Quaker Crossing STM 18 (9.1 miles)

Transportation

• Amtrak - Buffalo, NY Depew Station (BUF) (11.7 miles)

Hospitals

• Mercy Hospital Operating Room (11.8 miles)