Eddy Visiting Nurse Association

Cons

• The reviewer would not give the agency even one star.
• The nurse failed to visit as scheduled, arriving only once several weeks after discharge.
• The agency left monitoring equipment and refused to collect it despite multiple calls.
• Their communication was non-existent.
• They had more contact with the husband's doctors than with the family.
• The agency was very disorganized and inconsistent.
• They claimed to offer many services but lacked staff to accommodate client needs.
• Phone calls were not returned in a timely manner.

Review

Two families share a troubling portrait of care after hospital discharge, painting a picture of unreliable service, patchy communication, and a system that seems to struggle with basic coordination. In the first account, a husband is released from the hospital with the expectation that a nurse will provide follow-up care and monitoring at home. Instead, that nurse arrives only once, and that visit takes place weeks after the discharge. The situation is further complicated by an oversight that should have been urgent: monitoring equipment is left behind in the home, and attempts to have the agency come and collect it are met with silence. The family describes a pattern of unresponsiveness that leaves them waiting for what should have been a straightforward task to complete.

The frustration grows as the caller recounts repeatedly trying to get the equipment picked up. They note that despite three separate calls, nothing is done to retrieve the device, which adds to a sense of neglect and disorganization. Beyond the logistical misstep, the family emphasizes a broader problem: communication is virtually non-existent. They feel abandoned by the agency in a way that makes them just as anxious as the medical needs they're trying to manage at home. What seems most alarming to them is the impression that the agency has more contact with the husband's doctors than with the patient and family, creating a confusing and uncoordinated care experience where the people actually at the bedside are left out of crucial conversations.

A second review deepens the sense of systemic issues. The writer starts with a blunt verdict: they are "less than impressed" and describe the agency as disorganized and inconsistent. There is a disconnect between what the agency claims to offer and what actually materializes when services are requested. The reviewer notes that the agency asserts a wide range of services, yet when real needs arise, there simply isn't enough staff to accommodate them. This gap between promises and capabilities translates into delays, missed appointments, or incomplete care, and the lack of staffing undermines confidence in the agency's reliability.

The dissatisfaction extends to how problems are handled on the ground. The reviewer observes that when issues arise, the nurses tend not to speak up or take ownership, seemingly hoping that someone else will address the situation. The tone suggests a culture where accountability is diffuse, leaving families to navigate problems without clear lines of responsibility. The phrase "too many chiefs and not enough Indians" is used to illustrate what the writer sees as competing leadership voices that fail to translate into decisive action for patients. This internal dynamic is framed as a barrier to effective care, with the hope that the post will spur changes that protect future clients from similar experiences.

Taken together, these accounts describe a service that leaves families feeling unsupported and unheard. The core concerns - inconsistent follow-up, unreturned calls, and poor coordination between home care staff and medical teams - galvanize a sense of risk and frustration during an vulnerable time. The lack of timely nurse visits after discharge, the unattended or lingering equipment, and the perception that frontline staff are not empowered to advocate for patients all contribute to a fragile trust in the agency. When the people you rely on for health and safety do not respond promptly or take decisive action, the stress compounds, and the patient's well-being can feel left to chance.

Ultimately, the messages converge on a demand for change. The reviewers call for better staffing, clearer communication, and stronger accountability within the agency. They urge improvements that would ensure timely nurse visits, proper handling of equipment, and proactive engagement with both patients and their doctors. Their aim is to prevent others from experiencing the same missteps and to push the agency toward a higher standard of reliability and care. The underlying plea is for a service that can deliver what it promises, with responsive communication, coordinated care, and a commitment to place patients' needs at the center of the care plan.

Physicians

• Zaw Aye MD (0 miles)
• Prime Columbia Greene Medical Associates PC (0 miles)
• Twin County Medical Associates (0 miles)
• Greene Medical Arts Center (0 miles)
• Catskill Family Medicine (0 miles)
• Capital Region Orthopaedics (0 miles)
• Walsh Bonnie Prime Medical (0 miles)

Pharmacies

• Jefferson Heights Pharmacy (0.1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (5 miles)
• Walgreens (6 miles)
• CVS Pharmacy (6 miles)
• Field Apothecary & Herb Farm (6.8 miles)
• Hannaford Pharmacy (7.2 miles)

Restaurants

• Crossroads Brewing (0.9 miles)
• McDonald's (0.9 miles)
• La Casa Latina Mexican and Latin Restaurant (0.9 miles)
• Cone E Island Ice Cream (1.1 miles)
• New York Restaurant (1.1 miles)
• Chopstick (1.1 miles)
• Burger King (1.1 miles)

Parks

• Thomas Cole National Historic Site (1 miles)
• Henry Hudson Riverfront Park (4.4 miles)

Cafes

• Willa's (1.1 miles)
• HiLo (1.1 miles)
• Verdigris Tea & Chocolate Bar (4.7 miles)
• Cafe Le Perche (4.7 miles)
• The Maker Cafe (4.7 miles)
• Moto Coffee Machine (4.8 miles)
• Supernatural Coffee (4.9 miles)

Transportation

• Amtrak (4.5 miles)

Hospitals

• Columbia Memorial (5.1 miles)
• Columbia Memorial Hospital (5.3 miles)
• Columbia Magnetic Imaging (7.2 miles)

Theaters

• Cosmic Cinemas (6 miles)
• Hudson Movieplex 8 (6.8 miles)