Horizons

Pros

• Horizons Assisted Living has been very accommodating and responsive to residents' questions and concerns.
• The staff at Horizons is consistent, providing a sense of continuity for residents and their families.
• The care provided at Horizons is excellent, with effective communication regarding residents' changing needs.
• The facility offers a variety of services, including on-site doctor visits and hair care, which are beneficial for residents with mobility challenges.
• Horizons can accommodate specific dietary needs, such as modified diets, making it a suitable choice for many residents.
• The environment at Horizons is clean and well-kept, contributing to a pleasant living atmosphere.
• Residents can enjoy numerous activities and entertainment options organized by the facility.
• Overall, families find Horizons to be a comparable option in terms of pricing while meeting their loved ones' needs effectively.

Cons

• The rooms at Horizons are reported to be dirty, and the staff is described as unfriendly.
• The food served at the facility is considered not good and often cold, falling short of what residents expect for the price they pay.
• A reviewer advises against sending loved ones to Horizons due to their experience with the management's abrupt decision to refuse readmission after a hospital stay.
• There are concerns that despite initial assurances, the facility may not accommodate residents with specific needs or conditions in a supportive manner.
• A family member felt misled by Horizons regarding their ability to care for their loved one, especially after a fall incident prompted immediate eviction notice during a challenging time of year.

Review

The experiences shared by visitors and family members of residents at the Horizons Assisted Living Facility in Canandaigua are notably varied, reflecting both positive and negative aspects of care and services provided.

On one hand, several reviews highlight that Horizons is responsive to inquiries and concerns, showcasing a willingness to accommodate families looking after their loved ones. One reviewer noted the facility's commitment to maintaining open lines of communication, particularly regarding changes in care needs for their elderly mother. The consistent staff presence was also praised, as visitors appreciated seeing familiar faces week after week—this continuity of care fostered a sense of comfort for both residents and families alike. The review emphasized that any issues were addressed promptly during regular care meetings, ensuring that families felt involved in their loved one’s support.

The amenities available at Horizons also received positive remarks. Family members found it beneficial that medical professionals visit the facility directly for check-ups, minimizing the need for transportation logistics for residents who might struggle with mobility. Additionally, services such as hair care were highlighted as valuable features that enhanced overall well-being for seniors living there. The activities calendar presented various entertainment options, although not every resident participated actively; still, there seemed to be a concerted effort to engage residents through games and social events.

However, contrasting sentiments emerged from another set of reviews warning against sending loved ones to Horizon's assisted living. A particular account recounted an unfortunate experience where a resident's health challenge led to sudden dismissal from the facility after only five months. Despite prior assurances about accommodating individual care needs based on evaluations from rehab centers and full transparency about his condition, this reviewer claimed the facility rescinded its earlier support following a hospitalization caused by an accidental fall. This abrupt decision not only left the family scrambling to find alternative arrangements during a difficult time but illuminated potential shortcomings in the facility’s commitment to longer-term resident care.

Concerns about responsiveness extended beyond individual cases. There was a sentiment expressed around staffing challenges within the facility that may have contributed to unsatisfactory outcomes when addressing complex resident needs. Families understandingly recognized how broader industry trends toward understaffing could impact quality; however, they felt disillusioned with what appeared to be misleading promises made prior to admission.

In contrast again, some reviews portrayed Horizons as an exemplary model of community spirit among its residents and staff alike. Family visits revealed an environment filled with lively interactions between seniors sharing stories and engaging with each other over activities like flower gardening or local outings arranged by staff—including trips out into Canandaigua’s vibrant community life.

Visitors reflected on how their loved ones could continue leading fulfilling lives while receiving necessary assistance within a supportive atmosphere—a marked difference compared to other facilities they had considered. Whether witnessing peers participate in activities or enjoying quality dining experiences complete with wine selections highlighted how Horizons catered thoughtfully around resident preferences.

Overall, Horizon's Assisted Living Facility presents a multifaceted picture: While many family members appreciate hands-on management and supportive communication within a caring setting aimed at fostering independence among seniors, severe grievances reveal critical lapses regarding patient safety assurances—especially under challenging circumstances stemming from health declines or accidents—leading families to question if it is truly conducive for all types of residents needing care in varying degrees of dependency on assistance.

Hospitals

• Strong Memorial Hosp-Pulmonary (0.6 miles)
• Canandaigua Surgical Care (0.6 miles)
• Constellation Center for Health (0.7 miles)
• F F Thompson Hospital (0.8 miles)
• Thompson Hospital Emergency Department (0.8 miles)
• Jefferson Memorial Park In Canandaigua (1.9 miles)
• Canandaigua VA Medical Center (2.5 miles)

Physicians

• Allergy Asthma Immunology Of Rochester PC (0.6 miles)
• Decicco Michael J MD (0.7 miles)
• The Eye Care Center - Canandaigua (0.7 miles)
• Finger Lakes Otolaryngology (0.7 miles)
• Sands Cancer Center (0.7 miles)
• Finger Lakes Cardiology Associates (0.7 miles)
• Canandaigua Medical Group PC (0.8 miles)

Restaurants

• Rio Tomatlan (1.4 miles)
• Casa Italiana (1.4 miles)
• Byrne Dairy (1.5 miles)
• Simply Crepes (1.5 miles)
• The Sand Bar (1.5 miles)
• Rose Tavern (1.6 miles)
• Green Front Restaurant (1.6 miles)

Pharmacies

• Medicine Shoppe (1.4 miles)
• Walgreens (1.9 miles)
• Top's Markets (2.1 miles)
• Rite Aid (2.2 miles)
• Rite Aid (2.2 miles)
• Wegmans (2.5 miles)
• Red Jacket Pharmacy (7.1 miles)

Parks

• Kershaw Park (1.9 miles)
• Sonnenberg Gardens & Mansion State Historic Park (2.2 miles)
• Farmbrook Park (5.8 miles)
• Onanda Park (6.4 miles)
• Boughton Park (8.1 miles)
• Dryer Road Park (9.6 miles)
• Sandy Bottom Park (12.3 miles)

Cafes

• Starbucks (2.1 miles)
• Tim Hortons (2.2 miles)
• Finger Lakes Coffee Roasters (7.3 miles)
• Tim Hortons (10.2 miles)

Transportation

• Canandaigua Airport (IUA) (2.4 miles)
• U-Haul Neighborhood Dealer (13.1 miles)

Theaters

• Canandaigua Theatres (3.1 miles)
• Regal Cinemas Eastview Mall 13 (12.6 miles)

Places of Worship

• First Baptist Church (10.6 miles)
• The Sacred Grove (11.9 miles)
• Westminister Hall & Chapel (13.3 miles)
• Zion Episcopal Church (13.5 miles)