Horizons in Canandaigua, NY
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3132 State Route 21 South, Canandaigua, NY 14424
For more information about senior living options: (844) 490-3973
Horizons' administrative staff is amazing and very friendly. Amy, the director, goes above and beyond for residents. Horizons is very accommodating and quick to respond to questions. The staff is consistent, with the same caregivers seen day after day, creating good continuity. The care is very good and well-communicated, with on-site doctors and convenient services. The facility is clean and well-kept, with a pleasant atmosphere. There are many activities and a robust calendar of entertainment and outings. The food is great and Horizons can accommodate modified diets.
There is nothing good to say about this place. Bed bugs exist, and maintenance allegedly dismisses reports and acts indifferently. The facility treats staff poorly. The rooms are dirty, staff are unfriendly, and the food is cold. They promise care but kick residents out after five months. They refused to readmit a resident after hospitalization. They gave the family 30 days to move their loved one out. A staff member was unprofessional and laughed at a visitor.Horizons in Canandaigua is best suited for local families and relatively mobile residents who want an active, on-site care ecosystem. It works well for those who value regular access to medical support without leaving the building, including a doctor who visits the facility, and for families who can participate in care meetings and stay engaged with the care plan. The community also appeals to seniors who appreciate a robust activity calendar, easy access to hair and beauty services, and the ability to remain in a familiar town while receiving a range of daily services. Mobility and independence are real prerequisites here, as the facility emphasizes resident self-sufficiency in navigation and daily routines.
Those weighing Horizons should also consider alternatives if any of the following are dealbreakers: a strong emphasis on ongoing cleanliness with zero-tolerance for room quality concerns, consistently friendly and professional staff across shifts, and a stable policy framework around admission, retention, and discharge. Several earnest voices note experiences that lean toward turnover, abrupt directions to move a loved one out, or staff interactions that undermine trust. For families facing chronic cleanliness issues, persistent food quality problems, or a perceived pattern of inconsistent care, broader options with a more uniform track record on these metrics may be preferable. In short, Horizons can excel for certain priorities, but it may not align with every family's threshold for stability, tone, and predictable processes.
On the positive side, Horizons often delivers compelling operational benefits. Families report accessible leadership and responsive communications, with administrators who engage care plans and convene meetings to adjust services as needs evolve. The on-site medical support - reducing the need for hospital trips - and integrated services such as hair care and routine appointments contribute to a high level of convenience. The facility's calendar of activities, social engagement, and transportation for excursions help residents maintain a sense of purpose and community. When care is aligned, families describe a clean, well-kept environment with a price that compares favorably with nearby options, particularly for those whose loved one requires dietary accommodations that others may not accommodate.
Yet the severity and frequency of the downsides cannot be dismissed. Some reviews allege serious lapses in cleanliness, including bed bugs and dirty rooms, with maintenance responses that fail to acknowledge the problem. Food quality is described by multiple voices as cold and unappealing, undermining overall satisfaction. In several accounts, unfriendly or inconsistent staff behavior and miscommunications created friction and eroded trust, including a troubling pattern in which a resident's status or future at Horizons was called into question after a hospitalization or incident. The most consequential red flag is a set of claims about abrupt discharge timelines and requests to move out, which - if true for any family - would dominate the decision calculus and far outweigh many traditional advantages.
To navigate these tensions, prospective residents should demand concrete assurances and verifications. Ask for recent maintenance and sanitation histories, including pest-control records and remediation steps. Request multiple visits at different times to observe meal service, staff interactions, and activity participation, and speak privately with several residents about daily life. Confirm the policy on admission criteria, care-plan reviews, and any grounds for discharge or relocation, with written guidelines and timelines. Clarify medication management, feeding plans for modified diets, and the availability of on-site clinician visits, so expectations are aligned with actual practice. Finally, verify long-term viability: how staffing levels fluctuate, how leadership responds to concerns, and whether there is a reliable path to escalation if issues arise.
Ultimately, Horizons represents a nuanced choice. For families prioritizing on-site medical access, continuous care coordination, and an engaging activity environment in the Canandaigua area, Horizons can be a strong fit when staff are consistent and the physical environment remains clean and inviting. It is less suitable for those who cannot tolerate reports of recurrent cleanliness issues, inconsistent staff experiences, or policies that feel punitive rather than supportive. The decision hinges on weighing the value of immediate, integrated services and local accessibility against the salience of reliability and bedside care culture. If the emphasis is on proactive, stable care within a lively, service-rich setting - and there is confidence in the administrative responsiveness - Horizons warrants serious consideration. If not, families should explore options with a proven track record on cleanliness, staff consistency, and clear, compassionate discharge practices.
76 resident community capacity
Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteActivities off-site are crucial for seniors as they provide opportunities for socialization, mental stimulation, and physical activity outside of their usual routine. This helps combat feelings of isolation and boredom, promotes overall well-being, and allows seniors to remain engaged in the community. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.Horizons in Canandaigua, NY is an assisted living community that offers a range of care services and amenities to meet the unique needs of its residents. The community provides respite care, allowing individuals to receive temporary care and support when needed.
Residents at Horizons can enjoy a variety of amenities designed to enhance their quality of life. The community has an on-site beautician and beauty salon, ensuring that residents can easily access grooming services. Cable or satellite TV is available in each room, providing entertainment options for residents. Community-operated transportation is provided, making it convenient for residents to explore the surrounding area. A computer center is available for those who wish to stay connected online. There is also a fitness room where residents can engage in physical activity to maintain their health and well-being.
The living accommodations at Horizons are fully furnished and include private bathrooms for each resident's convenience. Housekeeping services are provided to ensure that the community remains clean and comfortable. There is a kitchenette available, allowing residents to prepare their own meals if desired. Laundry services are also available on-site.
Horizons offers a variety of services to assist residents with their daily needs. A 24-hour call system ensures that help is always available when needed. Trained staff provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are offered to ensure that residents take their medications correctly.
The community recognizes the importance of mental wellness and offers a mental wellness program for residents. Special dietary restrictions can be accommodated, including diabetes diets and other specific dietary needs.
Residents at Horizons can enjoy a wide range of activities designed to promote socialization, engagement, and overall well-being. Community-sponsored activities are organized regularly, providing opportunities for residents to connect with one another. Fitness programs are offered to encourage physical activity and help residents stay active.
Planned day trips allow residents to explore nearby attractions and enjoy new experiences. Religious services are available for those who wish to practice their faith. Resident-run activities provide opportunities for residents to share their talents and interests with others. Scheduled daily activities ensure that there is always something engaging happening within the community.
In terms of location, Horizons is conveniently situated near cafes, parks, pharmacies, physicians' offices, restaurants, theaters, hospitals, and transportation options. This makes it easy for residents to access the amenities and services they need within a short distance from the community.
Overall, Horizons in Canandaigua, NY provides a comfortable and supportive environment for individuals in need of assisted living services. The range of care services and amenities ensures that residents can receive the support they require while maintaining their independence and enjoying a fulfilling lifestyle.
Horizons offers Studio apartments.
Horizons is located at 3132 State Route 21 South, Canandaigua, NY 14424 in Ontario County, New York
Horizons on seniors.fyi includes 4 photos including images showing interior, garden, landscaping, windows, dining, gazebo, pathway, outdoors, and more.
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