Ellison Home Care Companion Agency

Pros

• The agency is described as the best on Long Island.
• One aide was described as amazing.
• The agency has given the reviewer a very good case.
• There were no problems reported with the agency.

Cons

• They say the aides do not perform their duties.
• They claim the aides cannot cook, do not clean properly, and are always on their phones.
• They report that the agency dropped their mother as a client, leaving her without care for almost a month.
• They describe the company as unprofessional from administration to aides.
• They note that one aide was so ill that an ambulance had to be called.
• They state they would not recommend this agency to anyone.
• They mention pursuing a class-action lawsuit against the agency.

Review

A look at the recent feedback about a home care agency on Long Island reveals a striking divide in experiences. Some families report relief and satisfaction when care is appropriate and reliable, while others describe serious shortcomings that affect a loved one's health and daily living. The collection of reviews shows how much depends on the individual aides assigned, the administration's responsiveness, and how well the agency coordinates with families and other care providers. Taken together, the comments paint a complex picture of a service that can be life-changing for a disabled, homebound person - either for the better or for the worse, depending on who shows up and how well systems are managed.

One review stands out for its vehement negativity and specificity. The author describes their mother as wheelchair-bound and bedridden, with aides who allegedly do not perform essential tasks such as cooking or cleaning and who appear distracted by their phones. The reviewer claims that after complaints about care quality, the agency discharged the mother as a client, leaving her without care for nearly a month. The family supposedly had to step in and provide full support until another agency could be found, and the reviewer even references a potential class-action lawsuit, asserting that the government funds were being used to care for the mother and that the situation is legally actionable. The language is strong and urgent, illustrating the fear and frustration that can arise when critical caregiving gaps occur and continuity of care is disrupted.

In contrast, another entry is brief and more neutral on the surface, noting "No problems. But should pay overtime." This suggests concerns about scheduling, compensation, or the fairness of overtime for the workers, rather than outright mismanagement or neglect of a patient. The sentiment implies that while the care may meet basic expectations in terms of service delivery, there are underlying issues about employment practices and staff welfare that could indirectly affect the level of care provided. It's a reminder that caregiver morale and fair compensation can be intertwined with patient outcomes.

Supporters of the agency also contribute a hopeful note, with one reviewer calling it the "Best Agency on Long Island??." This praise signals that for some families, the agency is a dependable resource that provides high-quality care, responsive administration, and compassionate aides. The heart emoji underscores a strong emotional reaction - confidence, gratitude, and a sense of relief at finding a provider that can be trusted to care for a loved one. Such positive testimonials are valuable, especially for families exploring options in a field where trust and rapport are essential.

Yet another voice in the mix is sharply critical, voicing a comprehensive indictment of the agency's professionalism. The reviewer states they would "NEVER suggest this agency to anyone" and would advise against it for anyone seeking home care. The complaint targets the entire organization, from administration to the aides, alleging that staff do not perform their duties. The reviewer concedes that one aide was "amazing," but the rest allegedly varied in quality to the point where "the others had an array of issues." A particularly alarming detail is that one aide became so ill that the reviewer had to call an ambulance. This account emphasizes concerns about consistency, safety, and the potential for health emergencies when caregiving standards are not maintained.

There is also a note that seems less emotionally charged but still critical: "They have given me a very good case." While the sentence is concise and somewhat ambiguous, it suggests that at least one reviewer experienced tangible, perhaps legal or administrative, benefits or outcomes from engaging with the agency. Taken with other reviews, it illustrates how experiences can diverge drastically within the same organization, depending on the specific staff involved, the timing, and the surrounding support network. It's a reminder that even when problems surface, there can still be moments of success or usefulness in a caregiver arrangement.

When these perspectives are considered together, a few common threads emerge. The quality of home care appears to hinge on the reliability and presence of qualified aides, the attentiveness and responsiveness of the administration, and the continuity of care - especially for clients who rely on a regular caregiver to manage daily living activities and medical needs. The potential for negative outcomes seems highest when care is disrupted, when staff morale is unclear, or when families feel they must advocate aggressively to secure appropriate services. Conversely, positive experiences seem tied to consistent, capable aides, a supportive administrative backbone, and outcomes that align with a person's specific needs and preferences.

For families evaluating home care options, these reviews highlight the importance of thorough due diligence. Asking for detailed references, clarifying scheduling and overtime policies, requesting continuity of staff, and understanding how the agency handles complaints and emergencies can help in making an informed choice. It's also prudent to discuss contingency plans - such as backup aides, clear escalation procedures, and coordination with the client's medical team - to minimize gaps in care if issues arise. While individual experiences will vary, the mixed feedback here underscores that the best care often emerges from a well-managed operation with dependable staff and robust accountability.

This area of Brentwood, New York offers a variety of amenities that may appeal to seniors looking for a convenient and vibrant community. There are several restaurants nearby, including Out of the Park Burgers and Olive Garden, as well as cafes such as Starbucks for socializing or enjoying a quiet cup of coffee. Additionally, there are pharmacies and medical facilities like Suffolk Medical Center and ENT and Allergy Associates in close proximity for any healthcare needs. For leisure activities, there are parks like College Woods Park and Bayard Cutting Arboretum, providing opportunities for outdoor recreation and relaxation. Transportation options are also readily available with the Deer Park Station Lirr and Long Island MacArthur Airport within reach. Overall, this neighborhood offers a mix of services and conveniences that may make it a suitable choice for senior living in Brentwood.

Restaurants

• Out of the Park Burgers (1 miles)
• McDonald's (2.1 miles)
• McDonald's (2.3 miles)
• Olive Garden (2.3 miles)
• The Brewer's Collective (3 miles)
• T J Finley's (3.2 miles)
• Nicky's Clam Bar (3.3 miles)

Parks

• The College Woods Park (1.3 miles)
• Bayard Cutting Arboretum (3.1 miles)
• Brentwood State Park (3.4 miles)
• Heckscher State Park (4.5 miles)
• Sayville Park (7.5 miles)
• Argyle Lake Park (7.6 miles)

Physicians

• Suffolk Medical Center (2 miles)
• Ferguson Family Medicine (2.2 miles)
• Lawrence L Northorn, D.O., PC (2.4 miles)
• Northwell Health Physician Partners Neurosciences At Bay Shore (2.9 miles)
• ENT and Allergy Associates (3.6 miles)
• Northwell Heath Family Medicine (3.6 miles)
• Doc Care (3.8 miles)

Pharmacies

• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Brentwood Pharmacy (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3 miles)

Transportation

• Deer Park Station Lirr (4.4 miles)
• Mid Island Air Service (5.8 miles)
• Baggage Claim (6.3 miles)
• Long Island MacArthur Airport (ISP) (6.3 miles)
• TSA Security Check Point (6.4 miles)
• LIRR - Ronkonkoma Station (6.4 miles)
• Sayville LIRR (6.7 miles)

Cafes

• Starbucks (4.4 miles)
• Starbucks (4.8 miles)
• Starbucks (5 miles)
• Starbucks (5.2 miles)
• Starbucks (5.4 miles)
• Nesconset Bagel Cafe (6 miles)
• Starbucks (6.7 miles)

Theaters

• Regal Deer Park & IMAX (4.9 miles)

Hospitals

• St Catherine of Siena Medical Center (7.5 miles)