TheKey of Albuquerque

Pros

• The management and caregivers are very attentive to clients' needs.
• The quality of care is high, and the staff are efficient and knowledgeable.
• The care manager consistently checks for additional needs.
• They reliably return calls when office staff are unavailable.
• The agency keeps in touch with clients' needs and is flexible and accommodating.
• In-home assistance, transportation, and meal preparation have been beneficial.
• Caregivers are flexible, friendly, and professional.
• The service is excellent, with an attentive team.
• The staff arrive on time and are dependable and friendly.
• They provide prompt, well-trained caregivers and ensure coverage during emergencies.
• Office staff are helpful, responsive, and flexible.
• The caregivers read clients' body language and understand their needs.
• They assist with long-term care insurance filing and respond quickly.

Cons

• In two weeks, the overnight care for a terminally ill father was terrible, with caregivers sleeping on shifts and a fall occurring due to lack of assistance.
• A caregiver yelled at the father and refused to help, resulting in urine on the carpet.
• Another caregiver appeared unable to read English, raising concerns about reading medications or care instructions.
• The agency did not follow up after issues were reported, and the care manager seemed inexperienced and uninterested in improving the experience.
• The reviewer felt the agency discriminated and judged them by appearance, despite claims of LGBTQ friendliness.
• One caregiver left a cooked meal uncovered in the refrigerator, causing the food to dry out.

Review

Home Care Assistance has earned a largely favorable impression from families, with many describing the agency as the best option they've found for in-home care. The overarching theme is a highly attentive and capable team: management that stays engaged, caregivers who are skilled and capable, and a care process that emphasizes follow-through. Clients repeatedly note that the care manager is proactive, checking in to see what else might be needed and ensuring that needs are met in a timely way. Even when the office team isn't immediately available, they make a point to return calls, leaving families with a sense of reliability and ongoing support.

A common thread across many reviews is the quality of the care delivered. Families say caregivers are not only competent but also genuinely considerate and capable of performing daily tasks with minimal supervision. Caregivers read to loved ones, prepare meals, drive to appointments, and help with a range of routine activities that keep clients comfortable at home. The consistency and approach of the caregivers - being friendly, flexible, and attuned to a person's body language and preferences - are repeatedly highlighted as strengths. The impact is practical as well as emotional: having dependable help at home reduces stress, improves quality of life, and allows clients to remain in familiar surroundings.

Communication and coordination stand out as standout strengths for Home Care Assistance. Several reviews mention how easy it is to reach the team, how quickly questions are answered, and how well caregivers coordinate with families. In particular, care managers are praised for their responsiveness, and the company is lauded for notifying clients about staffing changes and for arranging coverage when a caregiver is unavailable due to illness or emergencies. The ability to navigate complex needs - such as long-term care insurance - through clear guidance and support is another recurring compliment, underscoring the agency's commitment to helping families manage the broader aspects of care.

The agency's personnel and office staff are repeatedly named as a major asset. Angie and Brenda are described as professional and caring, with the ability to read a family's needs and respond effectively. In the office, Jonisha and Tami are singled out for their helpfulness and flexibility, while Domonique's site visit and Maria A.'s translation support are noted as specifically positive experiences that clarified important questions. The business side is also recognized; Jess, the Business Development Manager, and the broader team are described as kind, knowledgeable, and deeply committed to compassionate care. Several families mention Jeannie, Myla, Joni, and Beth as outstanding caregivers and coordinators who consistently go above and beyond.

There is also evidence of a strong, lasting relationship with the agency. One reviewer notes ongoing, multi-year engagement and praises the company for being dependable and professional throughout that time. The team's ability to provide well-trained caregivers and to respond promptly to needs - whether it's daily tasks or more specialized support - helps families feel secure about ongoing care. Several families highlight the company's willingness to go the extra mile, including guiding the family through the necessary administrative steps and ensuring care continuity even when schedules are tight. This long-term trust is reinforced by positive anecdotes about caregivers who are patient, attentive, and respectful of a loved one's preferences and routines.

No review is entirely without concern, however. A notably negative experience described a two-week period of overnight care that left a terminally ill father exposed to safety risks. The account details caregivers falling asleep on multiple shifts, a fall incident due to lack of assistance, a caregiver who yelled at the father and failed to help, and a caregiver who seemed unable to read English, raising concerns about medication or instruction comprehension. The reviewer reported contacting the agency and attempting to email the owner, but noted no follow-up and described the care manager as inexperienced and not committed to improving the situation. This contrasts with the many positive stories and serves as a cautionary note about the importance of consistent supervision, language support, and effective escalation when problems arise.

Beyond individual experiences, some reviewers emphasize the agency's broader strengths and values. Independent professionals - such as a Benefits Consultant - praise Home Care Assistance for prioritizing employee needs, noting strong benefits programs and a culture that values staff. A local financial advisor who knows the owners describes them as honest and reputable, indicating trust that would extend to families seeking care for their loved ones. Several accounts celebrate the agency's reliability, with endorsements that staff arrive on time, are friendly, and are dedicated to meeting client needs. Yet one reviewer's cost and staffing concerns - such as the risk of a single caregiver or gaps in coverage - also echo a common consideration in home care: the potential impact of staffing changes on continuity and reliability, and the need for proactive communication when those changes occur.

Taken together, the reviews portray a company that is widely respected for dependable, compassionate in-home care, strong communication, and a team of experienced caregivers. Families point to practical benefits - driving, meal preparation, reading, and daily assistance - as well as the intangible comfort of knowing a care manager is actively listening and intervening when needed. While there are legitimate concerns raised by a painful negative experience, the overall message is one of a capable organization that many families would turn to again, trusted for their commitment to quality care, thorough coordination, and a genuine focus on keeping loved ones safe and comfortable at home.

This particular area of Albuquerque, New Mexico, offers a variety of amenities and services suitable for senior living. With multiple physicians, pharmacies, and healthcare centers within close proximity, residents can easily access medical care when needed. The presence of diverse dining options, such as Blake's Lotaburger and Golden Pride BBQ Chicken & Ribs, ensures that seniors have a range of choices for meals. Additionally, there are places of worship nearby, including Sandia Presbyterian Church and Sangre De Cristo Catholic Church, providing spiritual support for those who value their faith. The proximity to parks like Jeannette MacPherson Rest Area and Midtown Dog Park offers opportunities for outdoor recreation and relaxation. Overall, this area boasts a balance of healthcare services, dining options, religious institutions, and recreational facilities that cater to the needs of older adults looking to settle in Albuquerque.

Physicians

• Hearing Health Care Centers (0.1 miles)
• Bill Galbreth, DMD, PC (0.3 miles)
• Dr. Roger W. Rounds, DO (0.8 miles)
• Medicus Clinic (0.8 miles)
• Spine And Muscle Rehabilitation (0.9 miles)
• Adult Health Care (2 miles)
• Dr Glenn Wilcox (2 miles)

Pharmacies

• Walgreens (0.8 miles)
• Sav-On Drugs (1.3 miles)
• Smith's Food & Drug (1.9 miles)
• Walgreens (2 miles)
• Wahlert William PA (2.4 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)

Restaurants

• Blake's Lotaburger (1 miles)
• Golden Pride BBQ Chicken & Ribs (1.2 miles)
• Whataburger (2.1 miles)
• Taco Bell (2.2 miles)
• Relish (3.1 miles)
• Flying Star Cafe- Paseo (3.3 miles)
• Basil Leaf Vietnamese Restaurant (3.5 miles)

Cafes

• The Range Cafe (2.1 miles)
• Dutch Bros Coffee (3.5 miles)
• Starbucks (4.3 miles)

Places of Worship

• Sandia Presbyterian Church (2.2 miles)
• Sangre De Cristo Catholic Church (2.3 miles)

Hospitals

• Tri Core Reference Lab (3.9 miles)
• HealthSouth Rehabilitation Hospital (4.4 miles)

Parks

• Jeannette MacPherson Rest Area (3.9 miles)
• Midtown Dog Park (4.4 miles)
• Workers Memorial Park (5 miles)

Theaters

• Regal Winrock IMAX & RPX (4 miles)

Transportation

• Sandia Peak Tramway (4 miles)