A Place at Home - Albuquerque, NM

Pros

• The company was very responsive to clients' needs.
• They ensured caregivers matched well with the clients.
• The caregivers were consistently described as great.
• Miranda was always available to help and trained new caregivers.
• The online training for caregivers was convenient and flexible.
• The program allows clients to request the amount of time they want to work.
• Rachel is described as a life saver, calm under pressure, and incredibly helpful.
• The office team was praised for keeping families informed about doctor visits.
• Some clients consider the group of home care providers to be a blessing.

Cons

• The reviewer describes the experience as horrendous and says the company cannot keep track of caregivers, with the same caregiver seen only once in six months.
• They report scheduling mixups that sometimes result in no caregiver showing up.
• They claim office staff and coordinators are rude whenever issues are raised.
• They state the company cares more about money than about its clients.
• They recount an incident where a caregiver attempted to take the client's belongings and behaved inappropriately.
• They describe billing as inconsistent, with weekly amounts varying and hard copies not provided.
• They allege retaliation after ending service and that false claims were made to adult protective services.

Review

The range of experiences with this kind of home care service is strikingly wide. Some clients describe a truly responsive and compassionate team that seems to go above and beyond, while others recount chaotic scheduling, staffing instability, and interactions with office staff that left them feeling unheard. Taken together, the stories paint a portrait of two very different realities coexisting under the same banner, with the quality of care seemingly tied to the individual caregivers and the particular office that handles a given case.

On the negative end, one reviewer paints a deeply frustrating picture of inconsistency and poor communication. They say you can't keep track of who's coming and going, and after six months of care they only saw the same caregiver once. Scheduling is described as a recurring problem, sometimes resulting in nobody showing up at all. The tone across these remarks is sharp: the office staff and coordinators are described as rude whenever concerns are raised, and a sense of distrust permeates the experience. There is even a troubling aside about potential color bias, expressed as a suspicion about how the care is managed, which underscores how personal and emotional these problems can become for families relying on support.

Billing and accountability emerge as another major source of grievance. One reviewer recalls being asked to provide hard copies of what was being deducted from a bank account, only to encounter inconsistent weekly charges and a lack of printed records. They contacted the main office in Kansas City, and the response was to cancel the service, but the problem did not feel resolved. The reviewer emphasizes a perception that the company cares more about the bottom line than the client, a sentiment reinforced by the absence of clear, consistent billing documentation and by reports of retaliation after service was terminated, including alleged false claims to adult protective services. It's a stark contrast to the smoother, more supportive experiences described by others.

Against this backdrop of dysfunction, there are also shining examples of what this agency can be when it works well. Several reviews highlight how responsive the team can be when needs are clear, and how well caregivers can be matched to the person receiving care. In these accounts, Miranda and Rachel (and sometimes Rachael) are named as pivotal figures who help orchestrate a positive experience. One reviewer notes that Miranda was always available to step in if a shift fell through and even introduced new caregivers to train them, which built a reliable support system for a loved one. The praise centers on the belief that the agency can deliver highly competent care when the right people are in place and when communication is proactive.

There are stories of caregivers who became life-changing presences for families. For instance, a caregiver named Leilani is celebrated for her work with a dad who needed help after rehab; she's described as calm under pressure and a steadying presence in chaotic moments. The office's ability to keep families informed about doctor visits and care plans is highlighted as a major strength, and word-of-mouth referrals from neighbors underscore the impact a great caregiver can have, extending beyond the immediate family to the broader community.

Other reviews emphasize the practical advantages of the agency's approach to caregiver training and scheduling. Some clients praise the online training model as more accessible and flexible than traditional in-person programs, and they appreciate the ability to request how much time they'd like caregivers to work. This combination of thoughtful onboarding and flexible scheduling appears to help caregivers and families find a better fit, even if it isn't guaranteed in every case. When the stars align - reliable staff, convenient communication, and a good match - the experience is described as exceptionally positive and reassuring.

There's also a narrative of personal redemption through this service. A reviewer who described themselves as desperate after surgery found reassurance in responsive, professional, and friendly care. They singled out a caregiver who went beyond the expected duties, offering physical help, support, and companionship that helped stave off loneliness and depression during a difficult recovery period. In this voice, the company is capable of delivering deeply meaningful assistance, and it's clear that personal connection matters as much as technical competence.

Yet the overall thread remains one of split experiences. There are those who feel let down by what they perceive as mismanagement, inconsistent staffing, and abrasive office interactions, and there are others who feel supported, understood, and well cared for thanks to proactive matching, accessible training, and the steady presence of caregivers who become trusted partners in the care journey. The question of which experience a family might have seems to hinge on the particular office, the people assigned to the case, and how well the lines of communication are kept open. In short, this service can be a lifeline when the right people are in place, but it can be a source of significant stress when scheduling falls apart, billing becomes murky, or staff interactions feel unsupportive.

Ultimately, the mixed nature of these accounts underscores a simple truth: quality home care is highly contingent on relationships - between families and coordinators, between clients and caregivers, and between the office that coordinates care and the field staff who deliver it. When the stars align, families speak with gratitude about compassionate caregivers, reliable scheduling, and a team that treats clients with respect and attention to detail. When they don't, frustrations mount quickly, and the experience can sour into a legitimate warning about potential red flags to watch for - especially around consistency, billing transparency, and respectful communication.

This part of Albuquerque, New Mexico, offers convenient access to a variety of medical services, including physicians' offices, pharmacies, and rehabilitation facilities. The diverse range of dining options in the area provides residents with plenty of choices for meals out. Additionally, there are several places of worship nearby for spiritual needs. For recreational activities, there are parks and an IMAX theater within a short distance. Transportation options include the Sandia Peak Tramway for scenic views and easy access to other parts of the city. Overall, this neighborhood provides a mix of healthcare services, dining options, entertainment venues, and outdoor spaces that could make it a suitable location for senior living.

Physicians

• Bill Galbreth, DMD, PC (0.2 miles)
• Dr. Roger W. Rounds, DO (0.3 miles)
• Medicus Clinic (0.4 miles)
• Hearing Health Care Centers (0.4 miles)
• Spine And Muscle Rehabilitation (1.3 miles)
• Adult Health Care (1.9 miles)
• Dr Glenn Wilcox (2 miles)

Pharmacies

• Walgreens (0.4 miles)
• Sav-On Drugs (1.7 miles)
• Walgreens (1.8 miles)
• Smith's Food & Drug (1.9 miles)
• Wahlert William PA (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.8 miles)

Restaurants

• Golden Pride BBQ Chicken & Ribs (0.7 miles)
• Blake's Lotaburger (0.8 miles)
• Whataburger (1.6 miles)
• Taco Bell (2.2 miles)
• Relish (2.7 miles)
• Basil Leaf Vietnamese Restaurant (3 miles)
• South China Restaurant (3.2 miles)

Cafes

• The Range Cafe (1.9 miles)
• Dutch Bros Coffee (3.1 miles)
• Starbucks (3.8 miles)

Places of Worship

• Sangre De Cristo Catholic Church (1.9 miles)
• Sandia Presbyterian Church (2.7 miles)

Theaters

• Regal Winrock IMAX & RPX (3.5 miles)

Parks

• Jeannette MacPherson Rest Area (3.5 miles)
• Midtown Dog Park (4 miles)
• Workers Memorial Park (4.6 miles)

Hospitals

• Tri Core Reference Lab (3.9 miles)
• HealthSouth Rehabilitation Hospital (4.5 miles)

Transportation

• Sandia Peak Tramway (4.5 miles)