A Place at Home - Albuquerque, NM in Albuquerque, NM

Pros

• The company is very responsive to clients' needs.
• All the caregivers are great.
• The agency helps match caregivers to the people they assist.
• The online paid training is convenient and easy to do on one's own schedule.
• Rachel is a lifesaver and remains calm in chaotic situations.
• The team is professional and compassionate.
• The office is fantastic at keeping clients informed about doctor visits and care plans.
• The group of home care providers is a blessing to families needing support.

Cons

• The experience was horrendous, with caregivers coming and going without tracking, and the same caregiver seen only once in six months.
• Scheduling was frequently messed up, sometimes resulting in no one showing up.
• Office staff and coordinators were rude whenever issues were raised.
• They would not recommend the company.
• The treatment allegedly suggested color phobia.
• The company has a lot to learn.
• They sent a caregiver who wanted the client's belongings and got too close while accusing the client of smoking; another would do chores reluctantly and instead go to McDonald's on the client's dime.
• Billing amounts varied week to week, and hard copies were not provided.
• Miranda was anxious, rude, and disrespectful; she rushed meetings and was not on time.
• After stopping service, the reviewer experienced retaliation and alleged false claims to adult protective services.

Review

A Place at Home - Albuquerque is best suited for families that prize carefully matched caregivers and proactive office support, and who can tolerate occasional scheduling slips in exchange for a highly personalized care team. The program works best when a client's routines, preferences, and communication style are repeatedly fed into the caregiver matching process, and when the office can promptly adjust personnel as needs shift. Those who vow never to compromise on transparent, consistent daily care and clear billing should approach with caution, and consider alternatives if unwavering predictability and flawless billing are non-negotiable priorities.

The strongest, actionable advantages rest on how well the agency can pair caregivers with the person receiving care and on the responsiveness of the office when adjustments are needed. Several families report that when the right caregiver is matched, outcomes are excellent: staff are described as compassionate, reliable, and able to handle complex needs, with the office quickly mobilizing substitutes when a shift is missed or an assignment isn't a fit. The online training model is a practical upside, allowing training to happen without draining family schedules, and coordinators like Miranda often step in to reassign or train new caregivers to maintain continuity. For out-of-town relatives, the ability to coordinate through a responsive office and receive timely updates about doctor visits and care plans can be a meaningful relief.

Those positives are tempered by clear, recurring concerns about day-to-day reliability and conduct. The most serious alarms revolve around inconsistent caregiver attendance, scheduling errors, and noticeable variability in caregiver quality. Reviews recount instances of late starts, no-shows, or shifts that were only partially fulfilled, sometimes followed by billing questions that lacked straightforward documentation. A number of families describe rude or anxious office interactions, and a few accounts allege misalignment between billing and services rendered, including hard-to-trace or fluctuating charges. One reviewer even reports a retaliatory response after stopping service, including an accusation to adult protective services, which underscores the risk when supervision and accountability are thin.

Despite those red flags, the offsetting factor remains the degree to which the agency can lock in and hold onto the strongest matchers once the relationship is set. When "the dream team" comes together - consistent caregivers, a diligent coordinator who tracks visits, and a caregiver who aligns with the client's personality - the experience can be deeply positive. Families repeatedly highlight caregivers who are calm, patient, and able to support mobility and daily routines without creating disruption. The office's willingness to keep families informed about appointments and to adjust the roster in response to feedback can transform a rocky start into a stable rhythm, provided the coordinator maintains a confident, hands-on stance.

Given the mixed track record, those with rigid expectations for daily reliability and impeccably transparent billing should consider alternatives. Providers with stronger demonstrated consistency in staffing - where no-shows are rare, and billing is uniformly documented and predictable - will likely be preferable for clients needing steady, around-the-clock support or who cannot tolerate the stress of frequent care re-matches. Families should also seek providers that can guarantee weekend and holiday coverage, and that offer explicit service-level agreements and escalation processes, so concerns are addressed quickly rather than becoming protracted disputes.

Practical steps can mitigate risk if choosing A Place at Home. Request a dedicated, named coordinator and insist on a documented care plan with caregiver rotation rules, shift times, and backup coverage steps. Propose a short trial period with clearly defined success criteria and an easy-to-access escalation path if issues arise. Ask for a sample billing statement and a transparent fee schedule before any service begins, and verify references with multiple families who have used the same coordinators and caregivers long enough to assess consistency. With disciplined oversight, this agency can deliver meaningful, even transformative, in-home support; without it, the risk of recurring scheduling turmoil and billing friction can overwhelm the potential benefits.

This part of Albuquerque, New Mexico, offers convenient access to a variety of medical services, including physicians' offices, pharmacies, and rehabilitation facilities. The diverse range of dining options in the area provides residents with plenty of choices for meals out. Additionally, there are several places of worship nearby for spiritual needs. For recreational activities, there are parks and an IMAX theater within a short distance. Transportation options include the Sandia Peak Tramway for scenic views and easy access to other parts of the city. Overall, this neighborhood provides a mix of healthcare services, dining options, entertainment venues, and outdoor spaces that could make it a suitable location for senior living.

Physicians

• Bill Galbreth, DMD, PC (0.2 miles)
• Dr. Roger W. Rounds, DO (0.3 miles)
• Medicus Clinic (0.4 miles)
• Hearing Health Care Centers (0.4 miles)
• Spine And Muscle Rehabilitation (1.3 miles)
• Adult Health Care (1.9 miles)
• Dr Glenn Wilcox (2 miles)

Pharmacies

• Walgreens (0.4 miles)
• Sav-On Drugs (1.7 miles)
• Walgreens (1.8 miles)
• Smith's Food & Drug (1.9 miles)
• Wahlert William PA (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.8 miles)

Restaurants

• Golden Pride BBQ Chicken & Ribs (0.7 miles)
• Blake's Lotaburger (0.8 miles)
• Whataburger (1.6 miles)
• Taco Bell (2.2 miles)
• Relish (2.7 miles)
• Basil Leaf Vietnamese Restaurant (3 miles)
• South China Restaurant (3.2 miles)

Cafes

• The Range Cafe (1.9 miles)
• Dutch Bros Coffee (3.1 miles)
• Starbucks (3.8 miles)

Places of Worship

• Sangre De Cristo Catholic Church (1.9 miles)
• Sandia Presbyterian Church (2.7 miles)

Theaters

• Regal Winrock IMAX & RPX (3.5 miles)

Parks

• Jeannette MacPherson Rest Area (3.5 miles)
• Midtown Dog Park (4 miles)
• Workers Memorial Park (4.6 miles)

Hospitals

• Tri Core Reference Lab (3.9 miles)
• HealthSouth Rehabilitation Hospital (4.5 miles)

Transportation

• Sandia Peak Tramway (4.5 miles)