Genesis Bear Canyon Rehabilitation

Pros

• The staff are friendly and residents look good and happy.
• Lamar and Pauletta are always available to talk regarding residents and their needs.
• Anthony is an absolute blessing who truly cares for patients with genuine compassion.
• He goes above and beyond to ensure patients are comfortable, respected, and well cared for.
• Bear Canyon is lucky to have Anthony on its team.
• The memory care unit is clean.
• The resident liked the food.
• The activity staff invites residents to activities and provides in-room activities when they don't want to go.
• Desi the nurse is welcoming and a gem.
• The new administrator is expected to turn the facility around and make improvements.
• The memory care staff were nice and helpful; the hospice patient looked well cared for.
• Bear Canyon staff are kind and comforting; the resident is comfortable and improving.
• The doctors and their team are great.
• The facility is very clean and the rooms are very nice.
• Admissions and the director team are professional and joyful.
• The weekend coverage is very efficient.
• The staff are friendly and helpful and assist with directions.
• The facility is really nice.
• Check-in is easy.
• The staff are friendly and informative, and the mother-in-law likes living there.
• The two resident cats are adorable.
• The team including Lydia, Julia, Dessie, Katy, and Deanna is fantastic and nice to work with.
• Bear Canyon's business office and nursing staff go above and beyond to meet families' needs.

Cons

• Fiesta Park is awful.
• Bear Canyon reportedly has a leaking roof in the central walkway.
• Bear Canyon has torn privacy curtains.
• The facility's odor is not welcoming and could use air fresheners.
• The phone is often unanswered, making it hard to reach anyone.
• Meals are served late and often cold, leaving residents unfed.
• Residents are left in dirty, soiled bedding and calls for help are ignored.
• Some leadership and staff are perceived as uncaring or rude (e.g., front-desk interactions).

Review

Bear Canyon Rehab and Memory Care emerges in these comments as a place with a strong, people-centered heartbeat, where many residents and families repeatedly highlight warmth, attentiveness, and a genuine sense of care. Across a wide range of experiences, the common thread is that the staff - nurses, CNAs, social workers, activity coordinators, and administrators - often go above and beyond to connect with residents, keep them comfortable, and communicate with families. In several reviews, particular staff members are singled out for their kindness and dedication, from Lamar the social worker and Pauletta the activity director, who are praised for being readily available to discuss residents' needs, to Anthony the nurse, who is described as an "absolute blessing" for his compassionate care of a grandmother. The message is clear: many aspects of Bear Canyon are shaped by people who care deeply about the well-being of those they serve.

Visitors repeatedly describe a memory care unit that feels welcoming and well-managed when it comes to daily routines and interaction. One reviewer notes the memory care area was clean, the resident was well cared for after lunch, and the activity team regularly invites residents to participate, sometimes choosing to bring the activity to the resident if they're not inclined to leave their room. Desi, a nurse, is highlighted as especially welcoming and helpful in guiding a visitor through the facility, and several reviewers express confidence in the leadership, mentioning a new administrator who they believe has a clear plan to turn the facility in a positive direction. The sense of calm and contentment in the memory care environment is a recurring theme, with families appreciative of the care their loved ones receive and the ongoing attention to their emotional and physical comfort.

Beyond the day-to-day warmth, reviewers repeatedly emphasize the cleanliness and upkeep of Bear Canyon. Multiple posts say the facility is clean, well-maintained, and pleasant to visit, with residents often described as looking well. There are moments when the atmosphere is described as smelling nice, a point that some reviewers even call out as a strength. There are also notes of practical efficiency - easy check-in experiences, staff who guide visitors to the right locations rather than just pointing the way, and administrative staff who coordinate benefits and coverage, such as Medicaid, with competence and care. In short, the environment is frequently depicted as orderly, respectful, and conducive to healing and comfort.

The business office and administrative team are praised for their responsiveness and support. Families speak highly of those who handle Medicaid navigation and other funding considerations, as well as those who ensure that family members' needs are met even when staffing is tight. The sentiment is that, despite occasional understaffing, Bear Canyon's leadership and administrative staff work hard to make residents' and families' experiences as smooth as possible, showing respect and proactive communication. Several reviewers specifically call out the DON (Director of Nursing) and the social workers as integral parts of the caregiving ecosystem, underscoring a sense that teamwork at Bear Canyon extends from the floor to the office.

Of course, not every review is glowing. One particularly intense entry describes Bear Canyon as the worst rehab ever, painting a damning picture of late meals, dirty linens, ignored calls for help, and a staff that seems indifferent to patient well-being. That post also alleges leadership issues, including a director who supposedly prioritizes protecting staff over patients and families, along with a broader grievance that the facility prioritizes money over care. Separate notes point to a difficult experience with a receptionist seen as rude, with one caller describing sighs and discourteous behavior during an appointment reschedule. Another message complains about a leaking roof, torn privacy curtains, and other maintenance concerns that contrast sharply with the otherwise positive assessments. Taken together, these entries acknowledge that there are serious operational and interpersonal gaps at times, which challenge residents and families and color their overall impression of Bear Canyon.

Amid these divergent experiences, several families relay hopeful and resilient stories about transitions and ongoing care. One reviewer recounts moving a loved one from another facility - Fiesta Park - to Bear Canyon - with gratitude for the supportive staff during the transition and a hopeful outlook for the future. Others speak to the emotional journey of leaving a loved one in a new place and finding reassurance in staff who provide a game plan and a calm, clean environment as the resident settles in. A recurring note is that even when there are staffing shortages, families appreciate the patience, kindness, and practical steps Bear Canyon staff take to address needs and help residents feel at home. A particularly positive sentiment is that the facility's environment and people make a real difference in a resident's happiness and sense of normalcy after a period of uncertainty.

Overall, the collection of reviews paints a nuanced portrait of Bear Canyon Rehab. On balance, families repeatedly highlight compassionate, attentive staff, a clean and inviting environment, and proactive administrative support as major strengths. They point to specific individuals who have had a meaningful impact on their loved ones' comfort and recovery. At the same time, there is a clear acknowledgement that challenges exist - maintenance issues, communication gaps, and occasional understaffing or perceived lapses in service - that can color experiences in a negative direction. The consistent message, however, is that Bear Canyon has the potential to be a place of real benefit for residents, especially when families are engaged, staff are empowered, and leadership continues to pursue improvements. For those considering Bear Canyon, the stories suggest a facility capable of warmth, competence, and heartfelt care, while also indicating the importance of staying informed, asking questions, and advocating for timely, attentive service to ensure the best possible outcomes for every loved one.

Located in Albuquerque, New Mexico, this neighborhood offers a variety of amenities for seniors looking to settle down in a peaceful and convenient area. With several physicians' offices and pharmacies within a short distance, residents will have easy access to medical care and prescriptions. There are also plenty of dining options nearby, ranging from fast food chains to local cafes and restaurants. For those who enjoy outdoor activities, there are parks and dog parks within a few miles where they can relax and enjoy nature. Additionally, there are places of worship for spiritual fulfillment and a hospital nearby in case of emergencies. The neighborhood is well-connected with transportation options like the Sandia Peak Tramway for convenient travel. Overall, this area provides a comfortable and convenient living environment for seniors.

Physicians

• Hearing Health Care Centers (0.1 miles)
• Bill Galbreth, DMD, PC (0.2 miles)
• Dr. Roger W. Rounds, DO (0.6 miles)
• Medicus Clinic (0.7 miles)
• Spine And Muscle Rehabilitation (1 miles)
• Adult Health Care (1.9 miles)
• Dr Glenn Wilcox (2 miles)

Pharmacies

• Walgreens (0.7 miles)
• Sav-On Drugs (1.4 miles)
• Smith's Food & Drug (1.8 miles)
• Walgreens (1.9 miles)
• Wahlert William PA (2.3 miles)
• Walgreens (2.3 miles)
• Walgreens (2.7 miles)

Restaurants

• Blake's Lotaburger (0.9 miles)
• Golden Pride BBQ Chicken & Ribs (1.1 miles)
• Whataburger (1.9 miles)
• Taco Bell (2.1 miles)
• Relish (2.9 miles)
• Flying Star Cafe- Paseo (3.3 miles)
• Basil Leaf Vietnamese Restaurant (3.4 miles)

Cafes

• The Range Cafe (2 miles)
• Dutch Bros Coffee (3.4 miles)
• Starbucks (4.1 miles)

Places of Worship

• Sangre De Cristo Catholic Church (2.2 miles)
• Sandia Presbyterian Church (2.3 miles)

Parks

• Jeannette MacPherson Rest Area (3.8 miles)
• Midtown Dog Park (4.2 miles)
• Workers Memorial Park (4.9 miles)

Theaters

• Regal Winrock IMAX & RPX (3.8 miles)

Hospitals

• Tri Core Reference Lab (3.9 miles)
• HealthSouth Rehabilitation Hospital (4.4 miles)

Transportation

• Sandia Peak Tramway (4.2 miles)