12231 Academy Road Northeast, Albuquerque, NM 87111
For more information about senior living options: (844) 490-3973
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The staff at this UPS Store are friendly and helpful, greeting every customer warmly. Amethyst is an exceptional, knowledgeable representative who consistently delivers outstanding service. The team prioritizes customers, is efficient, calm, and helpful. Chris does a great job organizing the chaos and providing informed recommendations. Caden is polite, answers all questions, and makes the process seamless. The staff are helpful and fast, getting the job done right every time. Larry and Adrianna provide top-notch service in a clean store. Amethyst and the entire staff are amazing, helpful, and welcoming. The store offers outstanding customer service and goes out of its way to fulfill needs.
The manager offered no apology after a customer waited while 50 boxes were scanned for Amazon returns. The Academy and Tramway UPS Store policy was described as backward, socialist, and a violation of rights. The staff reportedly closed early and did not open the door for a customer near closing time. A staff member (152403) seemed unhappy with their position and was not helpful. The customer felt misled after paying $33.65 for Two Day by Air when UPS Ground would have been cheaper. A USPS drop-off was not scanned and never delivered, which was disappointing. Gun owners were warned not to patronize the Academy and Tramway location due to discriminatory practices. The customer indicated they would stop using USPS because of the experience. The reviewer described the UPS Store as useless.This UPS Store location comes across in these reviews as a beacon of friendly, attentive service, where the staff make an otherwise routine errand feel comfortable and even pleasant. A recurring thread is the way the team members greet customers as if they're old friends, with genuine warmth and a readiness to help. Amethyst in particular stands out repeatedly - described as knowledgeable, patient, and unfailingly welcoming. For many customers, the experience begins the moment they enter, with smiling faces and a sense that their needs will be met with efficiency and care. The overall sentiment is that this store is a place where people feel seen and respected, and where service quality has become something to rely on.
A common compliment across reviews is the store's consistency and cleanliness, paired with trustworthy management and staff. Several customers highlight that they are treated with respect every time they visit, even when the shop is busy. The team's ability to handle a mix of tasks - shipping, printing, copying, mailing, packaging, and more - without sacrificing attentiveness earns long-term loyalty. The store is repeatedly described as well-organized, calm, and efficient, which helps customers complete their errands quickly and confidently. This trust is reinforced by mentions of what feels like a well-oiled operation: quick returns processing, careful handling of shipments, and a readiness to guide customers toward the most suitable options.
The staff's versatility is a standout feature. People who come in for routine needs - like sending packages or printing documents - often note how the team goes above and beyond. Specific individuals are called out for making complex tasks feel straightforward. Chris, for instance, is praised for organizing chaotic situations and offering informed recommendations, while Caden is noted for politeness and clear answers. The store's willingness to go the extra mile is also shown in the way they handle awkward or oversized returns; customers appreciate that packing materials aren't charged when the team repacks items for a better, safer fit. This level of hands-on assistance, combined with a friendly demeanor, makes even challenging tasks feel manageable.
The reviews repeatedly emphasize how integral this location is to customers' daily and business needs. For some, it's a monthly stop for shipping, copying, emailing, and other essential tasks that keep their operations running smoothly. One customer mentions being a long-time patron who relies on the staff for a broad range of services and appreciates having a reliable resource nearby when needs arise. The sense of continuity is clear: even after changing residences or shifting some tasks to other branches, many members still return here because they find the staff's competence and kindness consistently reassuring. The store is effectively portrayed as a reliable business partner as much as a convenient neighborhood stop.
Not every entry is unalloyed praise, though. A few reviews document experiences where the service faltered or a situation felt mishandled. One customer describes waiting while one staff member assisted another customer and another worker processed a large queue of Amazon returns, followed by a manager's response that did not include an apology or reassurance. The customer left with the impression that the situation could have been better managed and that the tone of the response missed an opportunity to acknowledge the inconvenience. There is also a report of door-and-hours concerns, where a customer observed a worker not opening the door as closing time approached, signaling that the team sometimes prioritizes closing time over customer access. These items show that even a highly praised store has moments where customers feel there could be more attentiveness or courtesy.
There is also a notably controversial anecdote that stands apart from the otherwise positive tone. One reviewer recounts a dramatic encounter at another UPS Store location (Academy and Tramway) involving a shipment that could be construed as gun-related equipment. The reviewer alleges they were told the store would not ship the item and was directed to FedEx instead, and they go on to claim constitutional-rights rhetoric in their response. The reviewer asserts that this policy is specific to that location and not emblematic of UPS's general policies, but the message is unmistakably charged and aimed at warning others about the business practices at that particular site. This stand-alone incident contrasts with the overwhelmingly favorable feedback at other addresses, and it is presented as a strong, personal grievance rather than a typical customer experience.
Despite the occasional hiccup or contentious episode, the general tenor of the reviews is celebratory. Customers repeatedly describe the staff as friendly, patient, and helpful, with Amethyst singled out as a standout example of exceptional service. The store is portrayed as a place where people feel valued, where complex tasks can be tackled with practical, knowledgeable guidance, and where the human touch matters just as much as the technical know-how. For many patrons, the experience isn't just about shipping or printing; it's about interacting with a team that makes these routine errands feel easier, faster, and more pleasant - often turning what could be a stressful chore into a smooth, reliable visit.
In the end, this UPS Store location appears to be more than a place to drop off packages or print documents. It's a community hub where customers repeatedly encounter friendly faces, efficient processes, and a sense of trust that their needs will be met with care. Amethyst and the broader staff emerge as the heart of that experience, consistently delivering service that feels professional without losing the warmth that turns a boring errand into a positive, almost welcoming, interaction. While there are occasional complaints about timing, throughput, or policy misunderstandings, the prevailing narrative is one of dependable, people-centered service that customers return to again and again.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albuquerque International (10 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Prime Care Living in Albuquerque, NM is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living space with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services for residents to stay connected.
For dining, Prime Care Living accommodates special dietary restrictions and offers meal preparation and service in a dining room setting. Housekeeping services are also provided to ensure a clean living environment.
The community focuses on providing 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management is available to help residents with their medication needs. Additionally, there is coordination with health care providers for any necessary medical care.
Prime Care Living prioritizes the mental wellness of its residents through a mental wellness program. It also encourages social engagement through resident-run activities and scheduled daily activities. Transportation arrangements are made for medical appointments, ensuring that residents have convenient access to healthcare facilities.
Located in Albuquerque, there are several amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
At Prime Care Living in Albuquerque, residents can enjoy a comfortable and supportive assisted living community with various amenities and care services designed to enhance their quality of life.
Prime Care Living is located at 12231 Academy Road Northeast, Albuquerque, NM 87111 in Bernalillo County, New Mexico
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