Brookdale Tramway Ridge

Pros

• The caregivers at Brookdale Tramway Ridge are described as great, friendly, and caring, providing helpful support to residents.
• The facility is noted for its beautiful location and proximity to medical services, shopping, and recreational areas like hiking.
• Many families appreciate the cleanliness of the facility and the friendliness of the staff, contributing to a generally positive atmosphere.
• Residents have access to a variety of amenities, including an ice cream parlor and well-maintained common areas for social interaction.
• Some reviewers commend the efforts of staff members who go above and beyond in assisting families and residents alike.
• Despite some limitations in activities, ongoing improvements are being made to enhance resident engagement and care quality.

Cons

• The facility often had issues with water availability, leaving residents unable to bathe or flush toilets for days at a time.
• There were significant delays in fixing the air conditioning and cable in residents' rooms, causing discomfort and dissatisfaction.
• Staffing levels were inadequate, leading to limited interaction and support for residents.
• Residents experienced a lack of activities and outside stimulation, making their living situation less engaging.
• Communication with upper management was poor, resulting in unanswered questions and unresolved issues.
• There were instances of unsanitary conditions that went unaddressed for extended periods.
• Families reported difficulties in keeping track of their loved ones and expressed concerns about the staff's responsiveness.
• Management was criticized for being unhelpful regarding billing issues after a resident passed away.
• Some families felt misled by the facility's promises during the admission process, leading to dissatisfaction with their experience.
• The overall environment was perceived as dreary by some visitors, despite positive experiences related to care staff interactions.

Review

Brookdale Tramway Ridge has garnered a diverse range of reviews, reflecting the nuanced experiences of families and residents. From commendations for staff compassion to criticisms about facility management, the feedback reveals a landscape of care that is both appreciated and concerning. The floor staff, in particular, have been highlighted as amazing, dedicated individuals who strive to provide the best support they can under challenging circumstances. Many reviews emphasize their friendliness and willingness to assist residents and their families. However, this positive sentiment is often tempered by significant issues surrounding the facility's infrastructure and operational management.

A recurring theme among reviewers is the inadequate maintenance of essential services such as water supply and air conditioning. Families reported uncomfortable living conditions where water either didn’t work or was insufficient for basic hygiene needs like bathing or flushing toilets. It was not uncommon for residents to go days without a functioning toilet or running water, raising serious concerns about health and sanitation standards within the facility. Additionally, many were frustrated with long delays in repairing air conditioning units, resulting in sweltering temperatures that made life unbearable during summer months. Despite numerous calls to management requesting resolution of these problems, delays persisted, indicating a systemic issue in responsiveness from upper management.

The limited availability of activities was another focal point in several reviews. While some residents enjoyed friendly interactions with caregivers and valued their attempts at engagement through meal times and occasional outings, many families expressed disappointment over what they perceived as an insufficient activity schedule tailored to stimulate cognitive engagement—especially for those with dementia-related conditions. Comments suggested that there were not enough organized activities to cater to residents' varying needs or preferences; instead, they were often left in common areas with little direction on how best to spend their time.

Moreover, staffing shortages received significant criticism across multiple accounts—particularly highlighting the overwhelming ratio of caregivers to residents which sometimes fell as low as two or three employees per thirty residents. Reviewers noted that even though daily caretakers were generally kind and helpful given the demands placed upon them, it was apparent that more personnel were needed to maintain adequate levels of care across all shifts. This shortage often led families feeling compelled to be present regularly—a reminder that active family involvement can serve as an important form of oversight within assisted living environments.

In terms of communication regarding transitions or incidents involving residents’ wellbeing—a vital component for peace of mind among families—there seemed to be lapses in transparency from administrative staff members at Brookdale Tramway Ridge. For example, some family members recounted instances where important information about their loved ones was either overlooked entirely or inadequately communicated by corporate offices following discharges or transfers between care units. This kind of inconsistency further erodes trust between families and facility management.

On a more positive note regarding certain individual experiences with Brookdale Tramway Ridge: many reviewers praised specific elements such as room cleanliness and overall aesthetics—highlighting well-maintained spaces conducive to comfortable living arrangements reminiscent of home-style apartments rather than institutional settings. The location itself garnered appreciation due to its proximity to medical services and shopping amenities while fostering opportunities for socialization among residents despite limitations in organized group activities. Family members reflected on their satisfaction with certain aspects including food quality while also noting discrepancies concerning menu reliability at times.

Overall, reviews about Brookdale Tramway Ridge paint an intricate picture—notably illustrating challenges around staffing levels, facility maintenance issues like potable water supply and temperature regulation within rooms alongside invaluable contributions from compassionate caregivers who continually strive against odds associated with operational shortcomings. While some experience commendable moments filled with empathy towards resident needs driven primarily by diligent floor staff dedication—the persistent systemic issues underscore an urgent need for senior leadership intervention aimed at improving service delivery across critical aspects affecting resident lifestyle harmony moving forward. Such improvements would likely enhance both reputational standing amongst prospective clients while ensuring lasting comfort among current residents navigating assisted living's complex landscape.

This part of Albuquerque, New Mexico offers a variety of amenities and services that cater to the needs of seniors. With several physicians, pharmacies, and healthcare facilities in close proximity, access to medical care is convenient and readily available. Additionally, there are a number of restaurants offering diverse dining options for those looking to enjoy meals out. Places of worship are also nearby for spiritual guidance and community engagement. For leisure activities, there are parks and recreational areas where seniors can enjoy nature and outdoor activities. Transportation options such as the Sandia Peak Tramway provide easy access to explore the surrounding area. Overall, this neighborhood offers a range of resources that contribute to a comfortable and fulfilling lifestyle for older adults considering senior living in Albuquerque.

Physicians

• Bill Galbreth, DMD, PC (0.9 miles)
• Hearing Health Care Centers (1 miles)
• Dr. Roger W. Rounds, DO (1.4 miles)
• Medicus Clinic (1.5 miles)
• Spine And Muscle Rehabilitation (1.8 miles)
• Adult Health Care (3 miles)
• Dr Glenn Wilcox (3 miles)

Pharmacies

• Walgreens (1 miles)
• Sav-On Drugs (1.1 miles)
• Wahlert William PA (2.3 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Smith's Food & Drug (2.9 miles)
• Walgreens (2.9 miles)

Restaurants

• Golden Pride BBQ Chicken & Ribs (1.3 miles)
• Blake's Lotaburger (2 miles)
• Whataburger (2.5 miles)
• Taco Bell (3.2 miles)
• Basil Leaf Vietnamese Restaurant (3.6 miles)
• Relish (3.7 miles)
• South China Restaurant (4.1 miles)

Places of Worship

• Sandia Presbyterian Church (2.8 miles)
• Sangre De Cristo Catholic Church (2.9 miles)

Cafes

• The Range Cafe (3 miles)
• Dutch Bros Coffee (3.4 miles)
• Starbucks (4.1 miles)

Parks

• Jeannette MacPherson Rest Area (3.4 miles)
• Midtown Dog Park (5 miles)
• Workers Memorial Park (5.7 miles)
• Sandia Crest (5.7 miles)

Transportation

• Sandia Peak Tramway (3.9 miles)

Theaters

• Regal Winrock IMAX & RPX (4.5 miles)

Hospitals

• Tri Core Reference Lab (5 miles)
• HealthSouth Rehabilitation Hospital (5.5 miles)