Heritage Health and Home Care

Pros

• The reviewer describes the service as great.
• The reviewer praises the service as great.

Cons

• Nurses show up for a day or two and then never return.
• There is no explanation or notice when staff quit.
• Staff quit without notice.
• The service is completely unprofessional.

Review

The review begins with a jarringly mixed impression: an opening line that sounds like praise - great service - immediately followed by a flood of complaints about reliability and professionalism. The writer frames the experience as a contrast between a promise of good care and a track record that seems to undermine it. In one breath there is an acknowledgment that something about the service could be good, but the subsequent details pull the reader toward a much harsher evaluation. The tone shifts quickly from mild optimism to sharp disappointment, signaling that what seemed like potential quality never fully materialized in practice.

The core of the critique centers on the inconsistency of the nursing staff. According to the reviewer, nurses would show up for only a day or two and then vanish, leaving care plans in limbo and schedules in disarray. This isn't described as a minor hiccup or an occasional misstep; it's portrayed as a recurring pattern that repeatedly interrupts care continuity. The emphasis is on instability - patients and families counting on routine visits only to see those visits disappear almost as soon as they begin. The sense conveyed is one of unreliability that undermines any sense of dependable support.

A striking aspect of the complaint is the complete absence of an explanatory note or notice when the problem occurs. The reviewer highlights the lack of communication that typically accompanies these disappearances. It isn't just that a nurse fails to show up; it's that there is never a heads-up or follow-up to explain what happened. When they reach out for accountability, the response is not a plan for remediation but a blunt acknowledgment that the nurse has quit. This is described as a routine rather than an exception, which amplifies the sense of frustration and mistrust toward the service as a whole.

The description culminates in a stark verdict: the behavior is completely unprofessional. The reviewer doesn't mince words when describing the experience. The combination of unpredictable visits, abrupt departures, and the absence of transparent communication creates an impression of systemic issues rather than isolated incidents. The word "unprofessional" is chosen carefully to convey not just a single lapse, but a broader pattern that suggests a lack of reliable management and accountability. The overall experience feels careless to those who rely on consistent staffing to meet basic caregiving needs.

Beyond the immediate discomfort of missed visits and unexplained withdrawals, the review suggests deeper consequences for families and patients. Gaps in care, the stress of reorganizing schedules, and the ongoing effort required to secure replacements all accumulate into a burdensome burden. The emotional toll is implied as one of persistent frustration rather than isolated irritation. The message to potential clients is not simply to expect occasional scheduling conflicts, but to anticipate a recurring cycle of cancellations and unclear communications that undermines trust in the service's ability to provide stable, ongoing care.

In reflecting on the entire experience, the reviewer calls attention to a crucial need for better staffing reliability and more transparent communication. The repeated pattern, if accurate, points to a systemic problem that would merit serious attention from leadership and frontline coordinators alike. The critique isn't just about a single missed appointment; it's about a business failing to deliver the foundational element of caregiving: dependable, continuous support with clear explanations when things go awry. The closing sentiment leaves little room for ambiguity: without meaningful changes, the service risks losing trust and losing clients who depend on steady care.

Overall, the narrative reads as a cautionary tale about what can happen when scheduling becomes unpredictable and communication breaks down. The initial positive framing is almost overshadowed by the repeated assurances that nurses appear briefly and then disappear, with no warning or rationale offered. The reviewer's emphasis on professionalism and reliability underscores a fundamental expectation for any caregiving organization: that care teams show up, stay as planned, and communicate openly when changes are unavoidable. Without that, the experience described leaves readers with a skeptical view of the service's ability to provide consistent, dependable support.

This part of West Orange, New Jersey offers a convenient and diverse array of amenities for seniors looking to settle down in the area. With multiple pharmacies such as CVS and Walgreens within a short distance, accessing medication and healthcare products is easily manageable. There are also various cafes like Panera Bread and Starbucks nearby for leisurely outings or casual meetups with friends. For outdoor activities, several parks including the historic Paterson Great Falls National Historical Park are within reach for peaceful walks or picnics. In terms of dining options, there are a variety of restaurants like Yard House and Bagel O's to cater to different tastes. Access to medical care is also readily available with hospitals like St Joseph's Regional Medical Center close by, along with numerous physician offices for regular health check-ups. Additionally, there are places of worship representing different faiths in the area for spiritual enrichment. Transportation is easily accessible with NJ Transit stations located within a reasonable distance, providing connectivity to other parts of the region. Ultimately, this part of West Orange presents a well-rounded community with essential services and amenities tailored to senior living needs.

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.4 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.3 miles)

Cafes

• Panera Bread (2 miles)
• Starbucks (3 miles)
• Starbucks (4.4 miles)
• Paper Plane Coffee Co. (5.9 miles)
• Starbucks (6.6 miles)
• Starbucks (7.1 miles)
• Starbucks (7.7 miles)

Parks

• Paterson Great Falls National Historical Park (2.2 miles)
• Anderson Park (4.3 miles)
• Edgemont Memorial Park (5 miles)
• Rutherford Memorial Park (6.6 miles)
• Saddle River County Park (7.1 miles)
• Saddle River County Park - Dunkerhook Area (7.1 miles)
• Degnan Memorial Park (7.2 miles)

Restaurants

• Yard House (2.3 miles)
• Bagel O's (2.7 miles)
• Jose Tejas (2.8 miles)
• Burger King (3.1 miles)
• La Ziza (3.9 miles)
• Applegate Farm (4 miles)
• Maggies Town Tavern (4.2 miles)

Theaters

• Cinemark (2.5 miles)
• AMC Clifton Commons 16 (6.5 miles)
• Dreamscape at AMC Garden State Plaza (7.5 miles)

Hospitals

• St Joseph's Regional Medical Center (2.8 miles)
• Chilton Memorial Hospital (6.2 miles)

Physicians

• Retina Associates of New Jersey PA (2.9 miles)
• Paterson Community Health Center (2.9 miles)
• Christian Health Care Center () (6 miles)
• Summit Medical Group (6 miles)
• Women First Health Center (6.9 miles)
• Changebridge Medical Associates (7.7 miles)
• Care Station Medical Group (7.8 miles)

Places of Worship

• Immaculate Heart Of Mary School (3.7 miles)
• Clifton Blue Mosque (4.2 miles)
• Bais Torah U'tefilah (5.8 miles)
• Ahavas Israel (6 miles)
• Hawthorne Gospel Church (6 miles)
• Community Church Of Glen Rock (6.4 miles)
• All Saints Episcopal Church (6.6 miles)

Transportation

• NJT - Hawthorne Station (4.5 miles)
• NJT - Watchung Station (5.1 miles)