The Senior Company - Bergen, NJ in Totowa, NJ

Pros

• They are consistently responsive and jump in quickly to support the needs of any client referred to them.
• Their team is compassionate, detail-oriented, and success-driven, and it shows in the care they provide.
• They deliver reliable, one-on-one care that gives families peace of mind.
• The caregivers are kind, patient, and deeply devoted to their clients’ well-being.
• Steve Romano and The Senior Company are knowledgeable, helpful, and genuinely caring professionals.
• They coordinate care smoothly, even on short notice, with excellent communication.
• They treat clients like family, delivering dignified and respectful care.
• The aides are punctual, professional, and attentive to changing needs.
• They help families navigate transitions from hospital or rehab back to home with ease and confidence.

Cons

• One reviewer described a staff member as very businesslike and unsympathetic, noting an attempt to upsell full-time care and stating they wanted nothing to do with the agency.
• Another reviewer labeled The Senior Company as the worst company, signaling strong dissatisfaction.

Review

This agency is best suited for families who want highly personalized, one-on-one in-home care that supports recovery, daily living, and ongoing dementia or mobility needs, all while keeping a loved one at home. The Senior Company consistently delivers compassionate, detail-oriented support through skilled aides and dedicated care managers. It excels when a senior’s goal is to stay out of a facility, rely on reliable scheduling, and benefit from rapid responsiveness to hospital or rehab transitions. For families prioritizing continuity of care, transparent communication, and a hands-on management team, this Bergen, NJ operation stands out as a practical and effective option.

Care recipients who may want to consider alternatives are those with complex medical or nursing needs that go beyond what skilled home health aides ordinarily provide, or those who require strict, 24/7 clinical oversight in a setting with full on-site nursing capabilities. While the agency can coordinate long hours and live-in support, a hospital or long-term care facility may be a better fit for individuals with high-acuity conditions, specialized equipment needs, or budgets that are better aligned with facility-based care. Families seeking a rigid, predictable consumer-first pricing model without the potential for enthusiastic but variable caregiver matchmaking may also want to compare options.

The strongest pro set rests on speed, reliability, and the warmth of the care team. Referrals from healthcare professionals consistently note that The Senior Company is “responsive” and “jump in quickly” to support clients, with caregivers described as compassionate, patient, and intent on keeping a loved one safe and engaged. Day-to-day stability shows in stories of caregivers who become valued members of the family’s routine, such as Awilda’s attentive daytime presence, Precious’s reassuring demeanor, and Ricardeline Castel’s and Mercy Kantor’s dependable care. The firm’s leadership, particularly Steve Romano and Irish Robles, offers a steady hand during transitions and hospital-to-home recoveries, which translates into families feeling a genuine sense of relief when planning caregiving logistics.

Another clear advantage is the depth of one-on-one care and the explicit emphasis on enabling meaningful daily life. Aides are praised for engaging clients in conversations, shopping planning, and targeted activities that preserve cognitive and emotional well-being. The reviews repeatedly highlight aides who personalize routines, maintain dignity, and adhere to routines that sustain independence, even in challenging moments after strokes, hip surgeries, or dementia progression. The ability to choreograph transfers, meals, PT support, and light household tasks in a coherent care plan is a standout feature, backed by a responsive office culture that can adjust schedules and caregiver assignments as needs evolve.

The practical benefits extend beyond interpersonal warmth. The Senior Company demonstrates notable strength in coordination, contingency planning, and transparency. Families frequently commend quick matching to an appropriate aide, efficient onboarding, and ongoing communication about costs, scheduling, and care goals. The ability to deploy caregivers on short notice, to adjust coverage during holidays or unexpected absences, and to coordinate between home health aides and medical professionals reduces the burden on families and aides alike. When a senior requires post-acute recovery support or 24-hour attention, the agency’s track record of dependable coverage and steady case management becomes a decisive factor in choosing home-based care over institutional options.

Still, every decision involves tradeoffs. The most frequently cited caution is cost pressure and occasional pressure to upgrade to full-time or live-in arrangements that can stretch a family’s budget. A minority of reviews describe a businesslike or pushy sales posture, underscoring the importance of clear upfront pricing, written care plans, and a defined decision window. To offset this risk, expect and insist on a detailed care plan with caregiver profiles, predictable scheduling, and transparent rates before committing. A dedicated case manager, often Billy Davison or a similar coordinator, should be part of the conversation to secure appropriate matches, minimize turnover, and address any mismatches quickly.

For families weighing practical options, The Senior Company is a robust, reliable choice for in-home care that consistently yields peace of mind and tangible improvements in a loved one’s day-to-day quality of life. It offers a proven framework for post-hospital recovery, dementia support, and long-term home-based care, driven by a compassionate, highly responsive team. Alternatives are worth considering when high-acuity medical needs, budget constraints, or a preference for on-site clinical services tip the balance toward facility-based care or dedicated nursing facilities. In every other respect, families seeking honest, capable caregivers who treat loved ones like family will find this Bergen operation to be a dependable ally in navigating serious health events, aging, and the daily challenge of maintaining home life with dignity.

This part of Totowa, New Jersey offers convenient access to essential amenities for seniors looking for a comfortable and well-connected neighborhood. With multiple pharmacies such as CVS and Walgreens within close proximity, residents have easy access to medication and health supplies. Additionally, there are a variety of cafes like Panera Bread and Starbucks nearby for social gatherings or a quick bite to eat. The area boasts several parks including the scenic Paterson Great Falls National Historical Park, providing ample opportunities for outdoor relaxation and recreation. A range of dining options from fast food chains to local eateries cater to diverse culinary preferences. For healthcare needs, hospitals like St Joseph's Regional Medical Center are easily accessible, along with various medical practices specializing in different areas. Places of worship offer spiritual nourishment and community connections, while transportation options like NJ Transit stations ensure ease of travel around the area. Overall, this part of Totowa provides a well-rounded and convenient environment for seniors seeking a vibrant yet peaceful place to call home.

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.4 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.3 miles)

Cafes

• Panera Bread (2 miles)
• Starbucks (3 miles)
• Starbucks (4.4 miles)
• Paper Plane Coffee Co. (5.9 miles)
• Starbucks (6.6 miles)
• Starbucks (7.1 miles)
• Starbucks (7.7 miles)

Parks

• Paterson Great Falls National Historical Park (2.2 miles)
• Anderson Park (4.3 miles)
• Edgemont Memorial Park (5 miles)
• Rutherford Memorial Park (6.6 miles)
• Saddle River County Park (7.1 miles)
• Saddle River County Park - Dunkerhook Area (7.1 miles)
• Degnan Memorial Park (7.2 miles)

Restaurants

• Yard House (2.3 miles)
• Bagel O's (2.7 miles)
• Jose Tejas (2.8 miles)
• Burger King (3.1 miles)
• La Ziza (3.9 miles)
• Applegate Farm (4 miles)
• Maggies Town Tavern (4.2 miles)

Theaters

• Cinemark (2.5 miles)
• AMC Clifton Commons 16 (6.5 miles)
• Dreamscape at AMC Garden State Plaza (7.5 miles)

Hospitals

• St Joseph's Regional Medical Center (2.8 miles)
• Chilton Memorial Hospital (6.2 miles)

Physicians

• Retina Associates of New Jersey PA (2.9 miles)
• Paterson Community Health Center (2.9 miles)
• Christian Health Care Center () (6 miles)
• Summit Medical Group (6 miles)
• Women First Health Center (6.9 miles)
• Changebridge Medical Associates (7.7 miles)
• Care Station Medical Group (7.8 miles)

Places of Worship

• Immaculate Heart Of Mary School (3.7 miles)
• Clifton Blue Mosque (4.2 miles)
• Bais Torah U'tefilah (5.8 miles)
• Ahavas Israel (6 miles)
• Hawthorne Gospel Church (6 miles)
• Community Church Of Glen Rock (6.4 miles)
• All Saints Episcopal Church (6.6 miles)

Transportation

• NJT - Hawthorne Station (4.5 miles)
• NJT - Watchung Station (5.1 miles)