The Senior Company - Bergen, NJ in Totowa, NJ

Pros

• The Senior Company provides compassionate, professional, one-on-one care.
• Their caregivers are warm, patient, and dedicated to the well-being of their clients.
• The staff communicates clearly, responds quickly, and follows up consistently.
• Onboarding is efficient and coordinating care is smooth and well organized.
• They go above and beyond to support families, easing transitions during illness and end-of-life care.
• The team is reliable, knowledgeable, and treated like family by those they assist.
• They offer flexible scheduling and around-the-clock care when needed.
• Leadership and care management are exceptional, trustworthy, and deeply caring.

Cons

• The reviewer labeled it the worst company.
• One reviewer described a representative as very businesslike and unsympathetic, noting he tried to upsell full-time care and that the reviewer wanted nothing to do with the agency.

Review

The Senior Company in Totowa serves families who want dependable, one-on-one home care that keeps a loved one safely at home while receiving highly personalized support. It is best suited for seniors who need help with daily activities, mobility, medication reminders, and post-hospital or post-acute transitions, as well as those facing dementia or end-of-life care where dignified, compassionate presence matters most. The program's strength is its care-management backbone: rapid placement, careful caregiver matching, and continuous communication that anchors families during stressful periods. For families prioritizing continuity, trust, and the ability to mobilize an array of skilled aides on short notice, this agency stands out as a practical, reliable option.

Those who may want to consider alternatives include price-conscious families or those who prefer a simpler, lower-cost arrangement without the agency's comprehensive care-management layer. Several reviewers note the potential for upselling or higher-than-anticipated costs when seeking full-time or long-term coverage, which can overwhelm tighter budgets. If a single consistent caregiver model is paramount, or if a client desires a more medicalized nursing oversight without the breadth of coordinating staff, another agency or private-duty arrangement might fit better. In short, when cost predictability and a leaner staffing model are paramount, exploration of alternatives is prudent.

The key strengths - fast onboarding, highly responsive communication, and meticulously matched aides - tend to offset the main drawbacks. Families repeatedly praise how quickly an aide can be in place and how smoothly the transition from hospital or rehab to home is managed. The Senior Company excels at coordinating care around health events, ensuring aides arrive with clear goals, and maintaining ongoing updates for families. This level of attention often reduces caregiver burnout and family stress, particularly during complicated recoveries or dementia care. While pricing conversations can surface, the tangible payoff is peace of mind, safer home environments, and fewer miscommunications across care teams.

Care experiences described by families consistently emphasize humanity and professionalism. Aides are described as patient, gentle, and respectfully focused on preserving dignity. Numerous accounts highlight how caregivers develop a rapport - often feeling like part of the family - while still delivering practical help with bathing, dressing, meal prep, and mobility. End-of-life care, post-stroke recovery, and post-hospital transitions are recurrent themes where The Senior Company's staff offered not only practical support but emotional steadiness for families. The breadth of strengths across shifts and cases - night and day, live-in arrangements, and short-notice coverage - gives comfort that a loved one will be cared for with consistency.

Behind the scenes, care coordination and leadership drive the experience. Case managers and owners are repeatedly cited as pivotal in guiding families through complicated decisions, negotiating services, and aligning expectations with what can be realistically delivered. The company's demonstrated willingness to collaborate with hospice, rehab facilities, and family schedules helps maintain continuity when plans shift. Partners and referees speak to reliable follow-through and a genuine commitment to doing right by clients, which translates into measurable outcomes: safer home stays, timely alerts to changes in condition, and smoother transitions back home after medical events.

The bottom-line recommendation is clear for families seeking at-home care that honors independence and dignity: The Senior Company stands as a strong, practical choice for comprehensive, compassionate home health support. It is especially compelling for those facing post-acute needs, dementia, and end-of-life scenarios where skilled staff and reliable care management matter most. However, a cautious buyer will enter pricing discussions with explicit expectations, request a transparent care plan, and confirm the particular case manager and caregiver lineup they prefer. If the goal is broad access to skilled aides with a human touch and a proven process to navigate hospital-to-home transitions, this agency earns strong consideration. For families prioritizing lower costs, simpler arrangements, or a strictly single-provider model, alternatives may be worth evaluating first.

This part of Totowa, New Jersey offers convenient access to essential amenities for seniors looking for a comfortable and well-connected neighborhood. With multiple pharmacies such as CVS and Walgreens within close proximity, residents have easy access to medication and health supplies. Additionally, there are a variety of cafes like Panera Bread and Starbucks nearby for social gatherings or a quick bite to eat. The area boasts several parks including the scenic Paterson Great Falls National Historical Park, providing ample opportunities for outdoor relaxation and recreation. A range of dining options from fast food chains to local eateries cater to diverse culinary preferences. For healthcare needs, hospitals like St Joseph's Regional Medical Center are easily accessible, along with various medical practices specializing in different areas. Places of worship offer spiritual nourishment and community connections, while transportation options like NJ Transit stations ensure ease of travel around the area. Overall, this part of Totowa provides a well-rounded and convenient environment for seniors seeking a vibrant yet peaceful place to call home.

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.4 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.3 miles)

Cafes

• Panera Bread (2 miles)
• Starbucks (3 miles)
• Starbucks (4.4 miles)
• Paper Plane Coffee Co. (5.9 miles)
• Starbucks (6.6 miles)
• Starbucks (7.1 miles)
• Starbucks (7.7 miles)

Parks

• Paterson Great Falls National Historical Park (2.2 miles)
• Anderson Park (4.3 miles)
• Edgemont Memorial Park (5 miles)
• Rutherford Memorial Park (6.6 miles)
• Saddle River County Park (7.1 miles)
• Saddle River County Park - Dunkerhook Area (7.1 miles)
• Degnan Memorial Park (7.2 miles)

Restaurants

• Yard House (2.3 miles)
• Bagel O's (2.7 miles)
• Jose Tejas (2.8 miles)
• Burger King (3.1 miles)
• La Ziza (3.9 miles)
• Applegate Farm (4 miles)
• Maggies Town Tavern (4.2 miles)

Theaters

• Cinemark (2.5 miles)
• AMC Clifton Commons 16 (6.5 miles)
• Dreamscape at AMC Garden State Plaza (7.5 miles)

Hospitals

• St Joseph's Regional Medical Center (2.8 miles)
• Chilton Memorial Hospital (6.2 miles)

Physicians

• Retina Associates of New Jersey PA (2.9 miles)
• Paterson Community Health Center (2.9 miles)
• Christian Health Care Center () (6 miles)
• Summit Medical Group (6 miles)
• Women First Health Center (6.9 miles)
• Changebridge Medical Associates (7.7 miles)
• Care Station Medical Group (7.8 miles)

Places of Worship

• Immaculate Heart Of Mary School (3.7 miles)
• Clifton Blue Mosque (4.2 miles)
• Bais Torah U'tefilah (5.8 miles)
• Ahavas Israel (6 miles)
• Hawthorne Gospel Church (6 miles)
• Community Church Of Glen Rock (6.4 miles)
• All Saints Episcopal Church (6.6 miles)

Transportation

• NJT - Hawthorne Station (4.5 miles)
• NJT - Watchung Station (5.1 miles)