Lions Gate

Pros

• The Lions Gate community has been a good fit for their loved one, providing the care and attention needed.
• The facility is very clean, well maintained, and offers comfortable accommodations.
• Staff members are described as attentive, caring, and respectful in their interactions with residents.
• The environment and amenities at Lions Gate are appreciated by residents and their families.
• One family found the service received during rehabilitation to be exceptional, highlighting the friendliness of nurses and aides.
• Some residents express satisfaction with their independent living experience and feel happy in the community.

Cons

• The staffing at Lions Gate is described as awful, with complaints about unprofessionalism and a lack of care in the rehab facility.
• Communication issues are prevalent, as prospective patients experience long wait times for responses and cancellations without timely follow-up.
• Residents in independent living receive little oversight or care unless family members are actively involved, leading to concerns about their well-being.
• The food quality is frequently criticized, with some residents expressing dissatisfaction with the meals provided.
• The staff's understanding of specialized care, particularly for those with Alzheimer's/Dementia, is deemed inadequate and not aligned with residents' needs.
• There are reports of poor management response to ongoing staffing issues and overall negative experiences within the facility.
• A resident's decline in health was noted after a move to the rehab area, which raised concerns about the quality of care provided there.
• Some families feel that the high costs do not correspond with the level of care received at Lions Gate, resulting in disappointment and frustration.

Review

Lions Gate, a senior living community offering independent and assisted living as well as rehabilitation services, has garnered a mixed bag of reviews from residents and their families. On one hand, some families praise the aesthetics and amenities of the facility, noting that the apartments are well-appointed, the grounds are well-maintained, and staff members provide attentive care in various capacities. However, many others voice serious concerns regarding the quality of care provided — particularly in the rehabilitation and assisted living areas — highlighting an alarming level of unprofessionalism, understaffing, and insufficient training for staff dealing with specific needs such as Alzheimer’s or dementia care.

Numerous reviewers emphasize significant issues with communication at Lions Gate. A recurring sentiment is frustration over poor responsiveness from administration when attempting to secure treatment or inquire about services. One reviewer recounted multiple attempts to get a loved one into rehab without receiving timely responses from staff. The receptionist's behavior was described as rude and unprofessional, complicating matters further. Even after escalating complaints to higher management levels, reviewers found little assurance that their concerns would lead to improvements.

The experiences shared concerning residents’ decline in health after transitioning into rehab illustrate deeper systemic issues within Lions Gate's care model. A review highlighted how a 96-year-old resident began deteriorating significantly following her move due to water damage in her apartment; she felt increasingly neglected in her new temporary space within rehabilitation. The same reviewer criticized the lack of oversight for vulnerable residents who require additional assistance and claimed that support primarily lies on family members rather than facility staff.

Conversely, there are positive testimonials regarding certain parts of Lions Gate's facilities. Some families have reported satisfactory experiences with those residing in independent living units where they felt safe and comfortable. They describe lovely accommodations that were newly renovated and commend staff for being caring and attentive during their time there. These contrasting perspectives suggest variability in service quality depending on the department or specific area within Lions Gate.

Yet another critical aspect expressed by several reviewers pertains to high costs associated with both accommodation and care at Lions Gate versus its actual offerings. Many families felt blindsided by what they considered exorbitant pricing without adequate justification or clarification of what their loved ones were receiving—especially in terms of activities catered to special needs populations like those with Alzheimer's or dementia.

The overall picture painted by these reviews is one of significant potential coupled with serious shortcomings that ultimately affect residents' wellbeing. While some aspects such as environment, cleanliness, and initial impressions may meet expectations for a high-end facility, deeper operational flaws concerning staffing levels, training adequacy, communication processes, and overall attentiveness raise critical questions about whether Lions Gate can consistently meet the nuanced needs of its aging population effectively.

As families seek suitable homes for their loved ones requiring different levels of assistance—whether it be independent living or specialized care—the contrasting experiences at Lions Gate serve as cautionary tales underscoring the importance of thorough research before making such life-altering decisions. Potential residents would do well to visit other facilities while armed with detailed questions about care protocols for specific health conditions before committing to any long-term arrangements at this complex new home for seniors.

Located in Voorhees, New Jersey, this area offers a range of amenities and services that cater to seniors looking for convenience and accessibility. With several physicians' offices nearby such as CHOP Specialty Care & Surgery Center and Cooper Internal Medicine, medical care is easily accessible. Pharmacies like CVS and Rite Aid are conveniently located within a short distance for medication needs. Transportation options include the PATCO/NJ Transit stations in Lindenwold and Westmont for those who rely on public transportation. Hospitals such as Jefferson Stratford Hospital and Virtua Voorhees Hospital are in close proximity for any emergency medical needs. For leisure activities, residents can enjoy parks like Country Farms Park or grab a coffee at cafes such as Jersey Java & Tea or Starbucks. Overall, this part of Voorhees offers a mix of healthcare facilities, dining options, transportation services, and recreational spaces suitable for seniors looking to settle in a convenient and well-rounded community.

Physicians

• CHOP Specialty Care & Surgery Center (0.3 miles)
• Cooper Internal Medicine (2 miles)
• Cooper Medical Building 1 (2.1 miles)
• Rowan SOM Family Medicine Residency Program (2.1 miles)
• The Endo Center at Voorhees (2.8 miles)
• Advocare Marlton Pediatrics (3.3 miles)
• Heymann Manders & Green (3.7 miles)

Restaurants

• Chick-Fil-A (0.6 miles)
• McDonald's (2.5 miles)
• China King (2.9 miles)
• Walt Whitman Service Area (3 miles)
• McDonald's (3.3 miles)
• Redstone American Grill (3.5 miles)
• McDonald's (3.6 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (2.5 miles)
• Rite Aid (2.7 miles)
• Walgreens (3.5 miles)

Transportation

• PATCO/NJ Transit: Lindenwold Station (1.7 miles)
• PATCO Westmont Station (5.6 miles)

Hospitals

• Jefferson Stratford Hospital (2.3 miles)
• Virtua Voorhees Hospital (2.5 miles)
• Virtua Berlin Hospital (5.4 miles)
• Jefferson Cherry Hill Hospital (5.9 miles)

Cafes

• Jersey Java & Tea (5 miles)
• Starbucks (5.9 miles)
• Starbucks (6.3 miles)
• Starbucks (7.1 miles)
• Starbucks (7.2 miles)
• Panera Bread (7.3 miles)

Parks

• Country Farms Park (5.9 miles)

Places of Worship

• St Charles Boromeo Catholic Church (8.1 miles)