Boardwalk Homecare Inc.

Pros

• Boardwalk Homecare was incredibly helpful by explaining all the live-in care options.
• They didn't push any particular plan, just gave information so they could make an informed decision.
• The caregiver was not only skilled but also compassionate.
• Boardwalk Homecare made a difficult time much easier for the family.
• The overall quality of service from Boardwalk Homecare was excellent.
• From the initial consultation to the final day of care, everything was handled with professionalism and compassion.
• Boardwalk Homecare's response time was excellent.
• Caregivers were top notch, and showed a dedication to their clients' needs.
• Encompass offered hours of rehabilitation, with great doctors that actually call back and nurses that love their job.
• The place is very clean and they handled the patient wonderfully.
• Administrative follow-up was efficient.

Cons

• They state that a recommended home caretaker agency sent an abusive caregiver who left the father dehydrated, malnourished, and with a UTI, resulting in another hospital visit.
• They claim the hospital lied when it said Encompass would take the father back to help him recover.
• They criticize Encompass for quick rehabilitation (2-3 weeks) and for focusing on quick fixes rather than addressing plateaus.

Review

A collection of family experiences paints a broad picture of what people look for when they seek in-home care and how different providers can shape those moments of vulnerability into something more manageable. Several reviewers speak warmly about Boardwalk Homecare, praising the way they approached care planning as an information-sharing process rather than a sales pitch. The consistent thread is a respect for families to weigh options and choose what fits their loved one's needs, rather than feeling pressured into a single plan. This emphasis on informed decision-making and transparency stands out as a defining feature for those who interacted with Boardwalk.

Many who interacted with Boardwalk highlight the value of clear information and patient guidance. They appreciated being presented with all live-in care options, with explanations that allowed them to compare features, costs, and implications before committing. One reviewer noted that Boardwalk didn't push a particular plan, but instead provided the information needed to make an informed choice. The sentiment echoed across several comments is that this non-pushy, educational approach removed a lot of the uncertainty that families often feel at the outset of arranging care, enabling them to select a path that aligns with both medical needs and personal circumstances.

Beyond the planning phase, the quality of care and the human touch stood out as especially meaningful. People recounted caregivers who were not only skilled but genuinely compassionate, and families described how the ongoing support from Boardwalk made a difficult time easier to bear. The care team's professionalism - from the initial consultation through the final day of service - received consistent praise. In these accounts, it's the combination of clinical competence and warm, empathetic attention that left a lasting positive impression, reinforcing the belief that strong caregiver relationships can profoundly affect a loved one's wellbeing.

Responsiveness also emerged as a key strength in the Boardwalk experience. Reviewers valued the company's promptness in addressing questions and concerns, with several comments calling out rapid follow-ups and clear, effective communication. The sense that someone was available, attentive, and dependable at every turn contributed to a sense of security for families navigating complex care needs. Even remarks that were brief or neutral in tone carried a throughline of appreciation for how Boardwalk's team managed the day-to-day realities of in-home care with competence and care.

There are voices in the collection that acknowledge positive experiences with other aspects of the broader home-care landscape, including a comment indicating there was no direct personal experience to share beyond hearing favorable things about Boardwalk from others. A reviewer also hinted at ongoing updates, suggesting that the process of arranging care can be dynamic and evolving, with plans and feelings about care continuing to develop over time. Taken together, these notes add texture to the overall impression: for some, the Boardwalk model aligns well with expectations of respect, clarity, and reliability.

The narrative shifts, however, when it turns to a different provider and a more mixed set of outcomes. A family recounts their dad's stroke and places emphasis on Encompass as a setting that offered substantial rehabilitation support - hours of therapy, responsive doctors who returned calls, and nurses who appeared to take pride in their work. The environment is described as clean, and the team's dedication to helping along a difficult recovery is clear. In this thread, the positives center on accessible rehabilitation services and the sense that qualified professionals were actively engaged in the recovery process during an especially challenging time.

Yet the same narrative cautions that even when a facility demonstrates strong capabilities in rehabilitation, risks can arise in the broader network of care. The reviewer recounts a troubling experience with a home-care agency that Encompass had recommended. According to the account, this agency sent an abusive caretaker who failed to meet basic needs, contributing to dehydration, malnutrition, and a urinary tract infection that culminated in a return to hospital. The account also claims that the hospital staff and the family were disappointed by assurances from Encompass regarding re-engagement or reassessment, describing a sense of being misled about the possibility of getting Dad back on track through the hospital's help. The critique frames Encompass's model as prioritizing quick rehabilitation timelines (two to three weeks) over sustaining longer-term recovery, with the implication that plateauing after rapid fixes may leave families feeling abandoned when additional efforts or longer-term planning are needed.

Despite the heavy note struck by that negative experience, the same reviewer closes with a more affirming observation about the people involved. They describe the caregivers as "top notch," with evident dedication to clients' needs and a sense of solid support from the company on the administrative side. Follow-up and ongoing communication are highlighted as strengths in this portion of the narrative, suggesting that even when one aspect of care falls short, the commitment and competence of the caregivers and the structures around them can still make a meaningful difference.

Taken together, the accumulated impressions underscore a nuanced reality in home care: high-quality, compassionate caregiving and transparent, patient-centered information can meaningfully ease the pathway for families facing serious health challenges. Boardwalk Homecare is singled out for its unobtrusive, information-rich approach and for caregivers who combine practical skill with genuine kindness. In contrast, while other providers may offer strong rehabilitation services and dedicated clinical teams, gaps can appear in the referral networks or in the expectations set for longer-term recovery, highlighting the importance of careful vetting, thorough communication, and robust follow-through. For families navigating these decisions, the prevailing message from these reviews is clear: the people delivering care - their responsiveness, their empathy, and their ability to coordinate effectively - may be as important as the services themselves in shaping a hopeful and manageable caregiving journey.

Physicians

• American Heart Center (0.2 miles)
• University Radiology Group (0.6 miles)
• Meridian Rehabilitation at Neptune (0.6 miles)
• American Family Hearing Center (2.4 miles)
• Coastal Ear, Nose & Throat (3.1 miles)
• Atlantic Allergy Asthma & Immunology (3.8 miles)
• Meridian Health - Saad Saad, MD (4.9 miles)

Pharmacies

• Walgreens (0.2 miles)
• Bradley Beach Pharmacy (1 miles)
• Rite Aid (1 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.7 miles)

Hospitals

• K. Hovnanian Children's Hospital (0.4 miles)
• Hackensack Meridian Health Jersey Shore University Medical Center (0.4 miles)
• Monmouth Medical Center (6.6 miles)

Restaurants

• Pete & Elda's Bar / Carmen's Pizzeria (0.7 miles)
• The Buttered Biscuit (0.9 miles)
• Asbury Festhalle & Biergarten (1.4 miles)
• Asbury Ale House (1.4 miles)
• Days Ice Cream (1.5 miles)
• The Columns (1.6 miles)
• Avon Pavilion (1.7 miles)

Transportation

• Asbury Park Station (1.1 miles)
• NJT - Long Branch Station (6.6 miles)

Parks

• Pete's Playground (1.1 miles)
• Memorial Park (1.1 miles)
• Fletcher Lake Park (1.3 miles)
• Joe Palaia Park (3.3 miles)
• Orchard Park (5.8 miles)
• Seven Presidents Oceanfront Park (7.9 miles)

Places of Worship

• Jersey Shore Rescue Mission (1.3 miles)

Cafes

• Starbucks (1.5 miles)
• Booskerdoo Coffee & Baking Co. (1.7 miles)
• Rook Coffee (3.7 miles)
• Rook Coffee (3.9 miles)
• Rook Coffee (4.4 miles)
• Green Planet Coffee Co. (5.9 miles)
• The Baked Bear (6.9 miles)

Theaters

• AMC Monmouth Mall 15 (5.6 miles)