Comfort Keepers - Montclair

Pros

• Comfort Keepers is described as professional, caring, and reliable.
• The staff are easy to work with and communicate well about new care needs.
• Caregivers are highly trained, experienced, and dedicated to quality care.
• The agency does a good job matching caregivers to clients, resulting in positive compatibility.
• Families feel supported and guided throughout the caregiving process.
• Clients express peace of mind due to the compassionate and attentive care.
• The leadership and owner are praised for listening, dedication, and commitment to seniors.
• The service is prompt, courteous, and responsive to changing needs.

Cons

• Comfort Keepers is very unprofessional.
• The scheduler is rude and nasty.
• The aide was often late to appointments or would cancel last minute.
• The aide did not motivate the patient and sometimes slept on the job.
• The agency imposes inflexible scheduling, forcing families to take aides on agency-chosen days rather than when needed.
• The agency struggles to provide reliable replacements when aides are unavailable.
• The caregiver compatibility with the mom was not a good fit.
• The office staff can be overly technical and impersonal.
• Reviewers warn not to use this agency due to dissatisfaction with the service.

Review

Comfort Keepers Montclair is best suited for families that want a highly attentive, in-home care team capable of delivering both live-in and hourly support with a strong emphasis on compassionate companionship and practical daily assistance. The core strength lies in how care is matched to each loved one and how consistently the staff can respond to evolving needs. Clients repeatedly note that caregivers are professional, patient, and genuinely caring, with multiple accounts of long-tenured relationships - one caregiver staying with a family for more than two years. The owner and local office show up in the day-to-day narrative as accessible and hands-on, a factor that translates into dependable coordination, timely communication, and a sense of continuity that matters for seniors navigating medical appointments, transportation, and daily routines.

That said, alternatives should be on the radar for families with certain non-negotiables. If absolute punctuality and predictable weekend coverage are non-negotiable, this agency can present scheduling challenges at times, with reviews citing last-minute changes and occasional difficulty securing Saturday support. For families needing intensive medical oversight, a nurse-led home health arrangement or a licensed agency with regular nursing visits may be more appropriate. Some families also report that, while the office staff is generally responsive, a few interactions can feel overly technical or rigid, underscoring the need for clear, proactive communication from the start. In short, those requiring ironclad scheduling discipline or deeper medical management may want to compare options or insist on explicit accountability measures upfront.

The strongest pros - exceptional caregiver matching, consistently high caregiver quality, and a willingness to go the extra mile - tend to offset many of the potential downsides. Families praise the agency's ability to identify caregivers who genuinely click with a loved one, leading to smoother days, less friction, and more meaningful interaction. The staff's reliability shows up not only in daily tasks but in crisis moments: when a loved one's condition worsened, Comfort Keepers went above and beyond to coordinate support through weekends and stressful periods, with caregivers offering hands-on presence and comfort at the bedside. The blend of live-in and hourly options also provides practical flexibility; if a preferred caregiver is unavailable, the agency can often arrange suitable substitutes who maintain the established standard of care.

For families ready to engage, a practical, results-focused approach pays off. Start with a clear care plan that outlines daily routines, medical prompting, transportation needs, and desired caregiver attributes. Request a dedicated point person or coordinator to streamline scheduling and communications, and insist on meeting a few potential caregivers to gauge compatibility with the loved one's temperament and preferences. Establish a trial period to observe how well the caregiver fits, and insist on prompt, transparent updates if adjustments are needed. Document expectations in a written plan, including a backup caregiver strategy, so that disruptions are minimized and the family retains confidence in ongoing support.

On balance, Comfort Keepers Montclair represents a strong, people-first option for families seeking reliable in-home care with deeply caring staff and proven caregiver matching. The ability to provide both live-in and hourly services, transport coordination, and consistent, compassionate companionship stands out as a meaningful value when a loved one wants to remain safely at home. The emphasis on responsiveness from the office and the proven track record with complex situations - including ALS and end-of-life caregiving - further strengthens the case for choosing this agency. Yet potential buyers should enter with a plan for scheduling contingencies and a clear sense of their non-negotiables, recognizing that no agency is perfect in every circumstance.

In the final assessment, Comfort Keepers Montclair is a prudent choice for families who prize warm, competent care, strong caregiver fit, and a responsive, involved local team - and who can tolerate occasional scheduling frictions with the assurance of ongoing, capable support. It is less suited for those who require absolute and unwavering punctuality or nurse-led clinical oversight on a daily basis. Crafting a precise care roadmap, securing a dependable coordinator, and testing caregiver compatibility through a deliberate trial will help families extract maximum value from this commendable Montclair resource. If that framework fits, the pathway to meaningful, stress-reduced home care becomes clear.

This part of Montclair, New Jersey is a diverse and well-connected community that offers a range of amenities for seniors. With multiple medical facilities nearby, including Summit Medical Group and Care Station Medical Group, residents have easy access to healthcare services. There are also various dining options such as Faubourg, Egan & Sons, and Mercado Cafe & Kitchen, catering to different tastes. Additionally, there are several pharmacies in close proximity for convenient medication management. For recreational activities, residents can enjoy the green spaces of parks like Edgemont Memorial Park and Eagle Rock Reservation. Nearby transportation options like NJT stations and Path stations provide easy access to surrounding areas. Overall, this area boasts a convenient location with essential services and amenities for comfortable senior living.

Physicians

• Summit Medical Group (0.2 miles)
• Women First Health Center (2.3 miles)
• Care Station Medical Group (2.4 miles)
• Summit Medical Group (2.7 miles)
• Summit Medical Group (6 miles)
• Retina Associates of New Jersey PA (7.9 miles)
• Paterson Community Health Center (8 miles)

Restaurants

• Faubourg (0.2 miles)
• Egan & Sons (0.4 miles)
• McDonald's (1.4 miles)
• Mayfair Farms Banquet Facilities (1.8 miles)
• Mercado Cafe & Kitchen (2 miles)
• Applegate Farm (2.6 miles)
• Taco Bell (2.8 miles)

Cafes

• Paper Plane Coffee Co. (0.3 miles)
• Starbucks (1.9 miles)
• Panera Bread (2.5 miles)
• Starbucks (4.4 miles)
• Panera Bread (5.6 miles)
• True Salvage Cafe (6.2 miles)
• Starbucks (6.5 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.6 miles)

Parks

• Edgemont Memorial Park (1.2 miles)
• Eagle Rock Reservation (1.5 miles)
• South Mountain Reservation (1.6 miles)
• Anderson Park (2 miles)
• Degnan Memorial Park (2.5 miles)
• Orange Park Nj (4 miles)
• Rutherford Memorial Park (5.5 miles)

Transportation

• NJT - Watchung Station (1.3 miles)
• NJT - Brick Church Station (3.3 miles)
• East Orange Station (3.6 miles)
• Harrison Path Station (6 miles)
• Newark Penn Station (6.1 miles)
• NJT - Maplewood Station (6.4 miles)
• NJT - Millburn Station (7.6 miles)

Theaters

• AMC Clifton Commons 16 (4.2 miles)
• Cinemark (5.7 miles)

Places of Worship

• Ahavas Israel (5.1 miles)
• Bais Torah U'tefilah (5.3 miles)
• Clifton Blue Mosque (5.6 miles)
• Morrow Memorial United Methodist Church (6.6 miles)

Hospitals

• Saint Barnabas Medical Center (5.7 miles)
• St Joseph's Regional Medical Center (6.7 miles)