At Home Companions in Hackensack, NJ

Pros

• At Home Companions is extremely helpful in navigating care for aging parents, with a warm, responsive, and deeply committed team.
• The agency is an asset to families, with caregivers who are kind, caring, knowledgeable, helpful, and reliable, and staff who respond quickly to needs.
• The aides are consistently reliable and helpful.
• For seven years, the agency provided excellent dementia care, even during Covid, with caregivers like Jo who were loved and kept Dad content.
• The aides are responsive, friendly, and accommodating; Stacey is easy to work with, reassuring during challenges, and flexible with scheduling; communication is excellent, enabling aging in place.
• Stacey and her team are courteous, helpful, and always available, with staff described as thoughtful and professional.
• At Home Companions is an exceptional agency; Stacey is an expert with Alzheimer’s clients, and the team pays attention to details, making caregiving easier.
• The staff enables loved ones to remain at home despite advanced age and health issues; caregivers are caring, kind, patient, and responsive.
• Stacey personally meets clients to understand needs, Bobbi is an outstanding caregiver, and the agency is consistently reliable and communicative.

Cons

• One reviewer wouldn’t recommend them, accusing the agency of prioritizing money over client fit and forcing unsuitable placements.
• Another reviewer claimed staff were pressured to do tasks beyond their capabilities, despite caregivers’ stated limits.
• A reviewer described a different agency as having nothing but bad experiences, implying At Home Companions is preferable.
• Another account recalled prior problems with missed visits and frequent caregiver changes at a different agency.

Review

At Home Companions in Hackensack is best suited for families who want to keep a loved one in the comfort of home with aging needs that may include dementia or ongoing assistance, and who value a steady, tightly coordinated caregiving partnership. The program shines for those who prize continuity: a stable team, careful caregiver matching, and a partner capable of scaling from hourly check-ins to 24/7 live-in coverage while preserving routine, dignity, and independence. The leadership and frontline staff are repeatedly described as warm, responsive, and deeply involved, turning a difficult transition into a manageable, ongoing relationship rather than a revolving door of replacements.

Those who may want to consider alternatives include families with strictly medical nursing needs, wound care, IV therapy, or highly regulated medication regimes that require licensed nursing professionals, where medical oversight is non-negotiable. Budget-conscious households that demand ironclad pricing and a rigid cap on hours might also look elsewhere, given concerns raised about pressure to perform tasks beyond training or comfort. For scenarios that hinge on intensive medical supervision, clearer cost transparency, or a governance framework centering nursing expertise, a larger nurse-led home health agency or facility-based option may provide the level of medical oversight some families require.

Where the positives matter most, At Home Companions delivers consistently. The agency’s strengths show up in reliability, stable staffing, and proactive communication; families repeatedly credit Stacey and Cindy with careful scheduling, prompt updates, and a willingness to rethink plans as needs evolve. The ability to tailor care, from simple companion support to extended live-in arrangements, nighttime coverage, transportation, and errand running, lets families preserve autonomy and stay in their own homes longer. AHC also earns trust through dementia-focused expertise and a deliberate emphasis on matching the caregiver to the client; many clients report the same caregiver for years, a stability that is rare and highly valued in home care.

That said, the singular critique about caregivers being pressured to take on tasks beyond their training underscores the necessity of clear boundaries and a formal care plan. The best defense against this risk is a thorough intake that translates into a written schedule of tasks, hours, and escalation steps, plus ready options to switch caregivers if the fit isn’t right. In practice, families have found that Stacey’s hands-on involvement and the agency’s billing and insurer coordination minimize ambiguity and keep the plan aligned with safety and dignity rather than cost-driven expediency.

To decide, initiate an in-home consultation with Stacey or the office team and define core priorities: cognitive support, mobility assistance, medication reminders, transportation, and social engagement. Confirm whether 24/7 coverage is needed and how a live-in arrangement would operate, including privacy boundaries. Ask about caregiver retention, ongoing training, and back-up coverage during absences, and verify how billing, insurance claims, and rate structures are handled. If aging in place with personalized, humane care is the objective, these conversations should align quickly with what At Home Companions consistently delivers.

In sum, At Home Companions is a practical, capable choice for families seeking dependable, compassionate, long-term in-home care with strong caregiver matching and hands-on leadership. It excels when the plan centers on aging in place, dementia-sensitive routines, and flexible scheduling to accommodate shifting needs. Alternatives belong on the radar for those requiring intensive medical nursing, tighter cost controls, or a different staffing model. For the right family, the partnership with Stacey and her team translates into more than care hours, it delivers sustained independence, preserved dignity, and real peace of mind in the home.

This part of Hackensack, New Jersey offers a diverse range of amenities and services that would cater well to seniors looking for convenience and accessibility. There are several dining options nearby, including Houston's and The Capital Grille for fine dining experiences, as well as fast-food choices like McDonald's for quick meals. In terms of entertainment, there are theaters such as AMC DINE-IN Shops At Riverside 9 within close proximity. Additionally, several cafes like Starbucks and Bogota Press Cafe provide a cozy setting for socializing with friends or relaxing with a cup of coffee. For healthcare needs, there are multiple pharmacies in the area, along with reputable hospitals such as Holy Name Medical Center and St Joseph's Regional Medical Center nearby. Parks like Van Saun County Park offer opportunities for outdoor activities and relaxation. Places of worship from various faiths are also easily accessible, ensuring spiritual fulfillment. Transportation options include train stations like NJT - Hawthorne Station for easy commuting to other parts of the city. Overall, this area presents a vibrant community with ample resources to support senior living comfortably.

Restaurants

• Houston's (0.9 miles)
• McDonald's (1.1 miles)
• McDonald's (1.6 miles)
• The Capital Grille (1.7 miles)
• Suburban Diner (2.3 miles)
• McDonald's (2.8 miles)
• Sportsmans' Tavern (3.4 miles)

Theaters

• AMC DINE-IN Shops At Riverside 9 (1 miles)
• Dreamscape at AMC Garden State Plaza (1.7 miles)
• AMC Clifton Commons 16 (7 miles)

Cafes

• Starbucks (1.2 miles)
• Bogota Press Cafe (1.7 miles)
• Starbucks (3.3 miles)
• Starbucks (6.8 miles)
• Kuppi Coffee Company (6.8 miles)
• Starbucks (7.1 miles)
• Starbucks (7.4 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)

Parks

• Van Saun County Park (1.9 miles)
• Saddle River County Park - Dunkerhook Area (4.1 miles)
• Flat Rock Brook Nature Center (4.7 miles)
• Saddle River County Park (5 miles)
• Rutherford Memorial Park (5.5 miles)
• J. Hood Wright Park (6.9 miles)
• Paterson Great Falls National Historical Park (6.9 miles)

Hospitals

• Holy Name Medical Center (2.5 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (5.9 miles)
• St Joseph's Regional Medical Center (6.1 miles)
• The Valley Hospital (6.2 miles)
• Milstein Hospital Building (7 miles)
• Russ Berrie Medical Science Pavilion (7.2 miles)
• NewYork-Presbyterian Allen Hospital (7.4 miles)

Physicians

• Park Medical Group PA (5.2 miles)
• Kayal Orthopedic - Westwood (5.9 miles)
• Paterson Community Health Center (6.6 miles)
• Morgan Stanley Children's Hospital (7.1 miles)

Places of Worship

• Bais Torah U'tefilah (5.5 miles)
• Clifton Blue Mosque (5.5 miles)
• Community Church Of Glen Rock (5.7 miles)
• All Saints Episcopal Church (5.7 miles)
• Ahavas Israel (5.7 miles)
• The Riverdale Minyan (7.1 miles)
• Hawthorne Gospel Church (7.7 miles)

Transportation

• NJT - Hawthorne Station (6.1 miles)
• MTA Subway - 181st St (6.8 miles)
• MTA Subway - 190th St (6.8 miles)
• Metro North - Riverdale Station (7.1 miles)
• MTA Subway - Dyckman St (7.1 miles)
• MTA Subway - 168th St (7.1 miles)
• MTA Subway - Inwood/207th St (7.2 miles)