At Home Companions

Pros

• At Home Companions is described as warm, responsive, and genuinely committed to each family's unique needs.
• The caregivers are kind, caring, knowledgeable, helpful, and reliable.
• Stacey is praised for being easy to work with, reassuring during challenges, and flexible with scheduling.
• The agency enables aging in place with excellent communication and dependable staffing, even during Covid.
• The staff are faithful, honest, trustworthy, professional, and consistently responsive.
• Stacey Reich is recognized as a true expert in Alzheimer's care and a dedicated leader.
• The company is described as a matchmaker for the elderly and a trusted place to care for loved ones.
• Caregivers are noted for their reliability and for consistently showing up and meeting needs.
• Families feel the care comes from the heart and keeps loved ones safe and comfortable at home.

Cons

• One reviewer alleged the agency is "all about a dollar" and does not properly ensure client?caregiver compatibility, simply placing people in homes to make it work.
• Another reviewer claimed caregivers are pressured to perform tasks beyond their abilities, such as lifting a heavy client, even when they say they cannot.
• A reviewer stated they would not recommend the agency due to perceived prioritization of profit over client safety and fit.

Review

At Home Companions Agency is described by numerous families as a lifeline when it comes to caring for aging parents. The consistent thread through the testimonials is a warm, responsive, and deeply committed approach that seeks to understand each family's unique needs. Families highlight the genuine care of the staff, the attentiveness of the office, and the sense that they are not just getting a service but a partnership in navigating aging at home. Cindy and Stacey are repeatedly named as key figures who set the tone - Cindy with her steady, efficient operations and Stacey with a compassionate, hands-on leadership style.

The quality of the caregivers themselves stands out in almost every review. The aides are described as kind, caring, knowledgeable, and reliable, with staffing that is both efficient and responsive to urgent needs. Families note how quickly staff can be mobilized when a situation changes, and how the agency keeps communication open and proactive. This reliable responsiveness gives families confidence that help will be there when it's needed most, which is a recurring relief for those balancing caregiving with work and other responsibilities.

Several stories illustrate the power of long-term relationships. One family cared for their dad with dementia for seven years, beginning with companion care and eventually moving to 24-hour care. The continuity provided by a single caregiver - most notably Jo, who stayed with their dad throughout the entire journey - created a sense of safety and emotional security for their father. The consistency helped him stay content, and the family felt a strong bond formed through the regular, thoughtful care they received. These experiences underscore the agency's ability to provide not just care, but stability and companionship during difficult times.

Across multiple testimonials, the agency is praised for enabling aging in place with excellent communication and flexible scheduling. Families describe the care as responsive to evolving needs, with Stacey's guidance helping them navigate complex decisions with confidence. The ability to adjust care levels - especially when needs grow over time - has been highlighted as a major strength. The communication is described as exemplary, giving families peace of mind that their loved ones are safe and well cared for, even when they themselves are miles away or dealing with other responsibilities.

The human touch is complemented by strong professional credibility. Stacey, described as the owner and operator, is lauded for her hands-on approach, her background as a licensed social worker, and her ability to carefully match caregivers to individual personalities and needs. The team's attention to detail - whether it's initial meetings that lay out every option, or ongoing follow-ups to ensure everything is running smoothly - makes families feel seen and heard. Testimonials also note practical strengths like accurate and timely billing, and support from the office manager, Cindy, who helps families navigate insurance claims and logistics with clarity.

What makes the agency stand out to many families is the breadth and flexibility of services. The agency has supported full-time live-in care, short-term needs, hourly care, nighttime support, driver services, shopping assistance, and relief coverage. This range has allowed families to tailor care precisely to what their loved ones require, without being forced into rigid packages. Even families living far away have felt reassured by the agency's ability to stay closely informed and to coordinate care with a sense of reliability that transcends distance.

There is also strong praise for how the agency handled extraordinary circumstances, including the COVID-19 pandemic. One reviewer recounts how difficult it was to find caregivers during the crisis and emphasizes the agency's responsible, careful handling when a caregiver had a potential exposure. The ability to adapt to evolving conditions while maintaining safety, dignity, and continuity of care is highlighted as a testament to the agency's ethical practices and professional integrity. The overall sentiment is that the team pays attention to every detail, with a clear commitment to keeping loved ones safe and comfortable at home.

Amid the many positive experiences, there is one cautionary note from a reviewer who offered a critical perspective. The reviewer expressed frustration with what they perceived as a strong emphasis on placement over fit and safety, suggesting that caregivers could be pushed beyond their capabilities and that some tasks might not align with a client's best interests. They described a situation where a client's safety might be compromised if a caregiver is pressed to perform heavy lifting that they clearly stated they could not do. This perspective serves as a reminder that, while the majority of experiences described are overwhelmingly positive, families should engage in open dialogue about capabilities, safety, and boundaries to ensure the care plan aligns with everyone's well-being.

Taken together, these reviews paint a picture of At Home Companions Agency as a compassionate, reliable, and highly capable partner for families seeking in-home care. The stories highlight personalized caregiver matchmaking, steadfast communication, and services that adapt to changing needs, all underscored by a genuine commitment to helping loved ones stay in their own homes with dignity. While no organization is without critique, the overarching narrative is one of trust, gratitude, and a strong sense that At Home Companions is dedicated to serving families with heart and professionalism.

This part of Hackensack, New Jersey offers a diverse range of amenities and services that would cater well to seniors looking for convenience and accessibility. There are several dining options nearby, including Houston's and The Capital Grille for fine dining experiences, as well as fast-food choices like McDonald's for quick meals. In terms of entertainment, there are theaters such as AMC DINE-IN Shops At Riverside 9 within close proximity. Additionally, several cafes like Starbucks and Bogota Press Cafe provide a cozy setting for socializing with friends or relaxing with a cup of coffee. For healthcare needs, there are multiple pharmacies in the area, along with reputable hospitals such as Holy Name Medical Center and St Joseph's Regional Medical Center nearby. Parks like Van Saun County Park offer opportunities for outdoor activities and relaxation. Places of worship from various faiths are also easily accessible, ensuring spiritual fulfillment. Transportation options include train stations like NJT - Hawthorne Station for easy commuting to other parts of the city. Overall, this area presents a vibrant community with ample resources to support senior living comfortably.

Restaurants

• Houston's (0.9 miles)
• McDonald's (1.1 miles)
• McDonald's (1.6 miles)
• The Capital Grille (1.7 miles)
• Suburban Diner (2.3 miles)
• McDonald's (2.8 miles)
• Sportsmans' Tavern (3.4 miles)

Theaters

• AMC DINE-IN Shops At Riverside 9 (1 miles)
• Dreamscape at AMC Garden State Plaza (1.7 miles)
• AMC Clifton Commons 16 (7 miles)

Cafes

• Starbucks (1.2 miles)
• Bogota Press Cafe (1.7 miles)
• Starbucks (3.3 miles)
• Starbucks (6.8 miles)
• Kuppi Coffee Company (6.8 miles)
• Starbucks (7.1 miles)
• Starbucks (7.4 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)

Parks

• Van Saun County Park (1.9 miles)
• Saddle River County Park - Dunkerhook Area (4.1 miles)
• Flat Rock Brook Nature Center (4.7 miles)
• Saddle River County Park (5 miles)
• Rutherford Memorial Park (5.5 miles)
• J. Hood Wright Park (6.9 miles)
• Paterson Great Falls National Historical Park (6.9 miles)

Hospitals

• Holy Name Medical Center (2.5 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (5.9 miles)
• St Joseph's Regional Medical Center (6.1 miles)
• The Valley Hospital (6.2 miles)
• Milstein Hospital Building (7 miles)
• Russ Berrie Medical Science Pavilion (7.2 miles)
• NewYork-Presbyterian Allen Hospital (7.4 miles)

Physicians

• Park Medical Group PA (5.2 miles)
• Kayal Orthopedic - Westwood (5.9 miles)
• Paterson Community Health Center (6.6 miles)
• Morgan Stanley Children's Hospital (7.1 miles)

Places of Worship

• Bais Torah U'tefilah (5.5 miles)
• Clifton Blue Mosque (5.5 miles)
• Community Church Of Glen Rock (5.7 miles)
• All Saints Episcopal Church (5.7 miles)
• Ahavas Israel (5.7 miles)
• The Riverdale Minyan (7.1 miles)
• Hawthorne Gospel Church (7.7 miles)

Transportation

• NJT - Hawthorne Station (6.1 miles)
• MTA Subway - 181st St (6.8 miles)
• MTA Subway - 190th St (6.8 miles)
• Metro North - Riverdale Station (7.1 miles)
• MTA Subway - Dyckman St (7.1 miles)
• MTA Subway - 168th St (7.1 miles)
• MTA Subway - Inwood/207th St (7.2 miles)