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4.8 from 72 reviews
5 stars
68
4 stars
1
3 stars
0
2 stars
0
1 stars
3
Overall Review of CareTen Inc. - Hackensack, NJ
differentiator32 reviews mention this
Responsive, hands-on care coordination
Residents and families describe fast, organized coordination when care needs change.
Many reviewers focus on how quickly CareTen arranged help once they reached out, including getting an aide in place within days or even faster. Families also mention staying confident because the office team stayed reachable and followed through when scheduling or care needs shifted. Several reviews contrast this with stress from trying to manage private aides alone, describing smoother transitions and fewer gaps.
common48 reviews mention this
Caregivers bring patience and compassion
Caregivers are consistently described as kind, patient, and respectful with loved ones.
Across reviews, families repeatedly say the aides were caring and treat their loved ones with dignity. Multiple people also describe patience when the person receiving care was difficult or resistant, with caregivers still working to keep them comfortable. Reviewers frequently mention communication and day-to-day help with personal care, meals, and routines as part of that supportive approach.
differentiator6 reviews mention this
Dementia support and trained aides
Reviews specifically mention dementia-related experience and support.
Several reviewers describe care that connected to dementia, including aides being trained to help with mood swings and day-to-day needs. Families also mention using the service during or alongside a transition toward memory-focused care, with caregivers described as kind and helpful during that period. One review highlights the caregiver’s experience with dementia-related support, beyond basic assistance.
common3 reviews mention this
24/7 and alert support described
Some families describe around-the-clock coverage and related safety support.
A few reviews explicitly mention needing 24/7 care and describe CareTen sending someone promptly when that level of coverage was required. One reviewer also mentions a 24/7 alert button used by their family member. Overall, the comments frame this as reassurance for families when they cannot provide care themselves.
caveat2 reviews mention this
Pricing concerns vary by reviewer
Reviews include both positive and negative statements about costs and value.
Some reviewers say the costs were transparent, with no hidden fees, or that the agency was less expensive than another option they tried. At least one review, however, expresses a severe negative experience and does not describe the same level of value. Taken together, cost and value appear to be reviewed differently depending on the individual experience.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
LaGuardia (12 miles away)
Newark International (15 miles away)
Westchester Cty (22 miles away)
John F Kennedy International (22 miles away)
Nearby Places of Interest
Located in the bustling city of Hackensack, New Jersey, this neighborhood offers a variety of amenities within close proximity. With numerous dining options including McDonald's, Houston's, and The Capital Grille, residents can easily satisfy their cravings. Nearby pharmacies such as Rite Aid and CVS provide convenient access to medications and healthcare needs. For entertainment, there are several theaters like AMC Dine-In Shops At Riverside 9 and Dreamscape at AMC Garden State Plaza. Additionally, seniors can enjoy the natural beauty of parks like Van Saun County Park and Flat Rock Brook Nature Center for outdoor activities. In terms of healthcare, there are reputable hospitals such as Holy Name Medical Center and St Joseph's Regional Medical Center nearby. With easy access to transportation options like MTA Subway and NJT - Hawthorne Station, getting around the area is convenient for seniors looking to explore all that Hackensack has to offer.
Restaurants
McDonald's (0.5 miles)
McDonald's (0.7 miles)
Houston's (1.4 miles)
The Capital Grille (2.5 miles)
Sportsmans' Tavern (3.2 miles)
Suburban Diner (3.3 miles)
McDonald's (3.3 miles)
Pharmacies
Rite Aid (0.7 miles)
CVS Pharmacy (1.8 miles)
CVS Pharmacy (2 miles)
CVS Pharmacy (2.1 miles)
CVS Pharmacy (2.7 miles)
CVS Pharmacy (3.4 miles)
CVS Pharmacy (3.6 miles)
Cafes
Bogota Press Cafe (0.8 miles)
Starbucks (1.6 miles)
Starbucks (2.3 miles)
Kuppi Coffee Company (6 miles)
Starbucks (6.2 miles)
Starbucks (6.2 miles)
Theaters
AMC DINE-IN Shops At Riverside 9 (1.5 miles)
Dreamscape at AMC Garden State Plaza (2.4 miles)
AMC Clifton Commons 16 (6.4 miles)
Hospitals
Holy Name Medical Center (2 miles)
St Joseph's Regional Medical Center (6.3 miles)
Milstein Hospital Building (6.4 miles)
Russ Berrie Medical Science Pavilion (6.6 miles)
Hackensack Meridian Health Pascack Valley Medical Center (6.9 miles)
NewYork-Presbyterian Allen Hospital (7.1 miles)
The Valley Hospital (7.1 miles)
Parks
Van Saun County Park (2.9 miles)
Flat Rock Brook Nature Center (4.3 miles)
Rutherford Memorial Park (4.9 miles)
Saddle River County Park - Dunkerhook Area (5 miles)
The article highlights the importance of empathy and open communication when comforting someone who is grieving, noting that grief is unique to each individual and emphasizing the need for sincere expressions of condolence, active listening, and ongoing support. It also addresses cultural differences in mourning practices and encourages tailored approaches to provide effective comfort.
Home health care aides provide vital medical and non-medical support to individuals at home, assisting with daily living activities and promoting emotional well-being, while the demand for these services increases due to an aging population. Families benefit from in-home care's flexibility and cost-effectiveness but face challenges like scheduling consistency and caregiver turnover.
Older adults with urinary tract infections (UTIs) often present atypical symptoms, complicating diagnosis due to factors like incomplete bladder emptying and chronic health conditions that increase their susceptibility. Effective management involves prompt treatment with antibiotics, hydration, and preventive strategies while minimizing antibiotic resistance and focusing on holistic care approaches.
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LaGuardia (12 miles away)
Convenient, amenity-rich Hackensack location with nearby pharmacies, restaurants, parks, worship, theaters, and a hospital.
Compassionate Conversations: How to Comfort Someone Who Is Grieving
Home Health Care Aides: Understanding Their Role and Supporting Your Family
Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention