CareTen Inc. - Hackensack, NJ in Hackensack, NJ

Pros

• The CareTen team is highly skilled and professional.
• The facility is exceptionally clean and comfortable for residents and their families.
• Pooja at CareTen is caring and responsive, providing comforting support.
• CareTen Home Health Aides are wonderful, eager to help patients and families.
• Caregivers are dedicated, attentive, and capable, often described as a Godsend.
• Intake coordinators and aides are kind, professional, and efficient.
• CareTen provides excellent service with careful caregiver matching and ample coverage.
• The staff are patient, personable, and quick to respond.
• CareTen delivers reliable, compassionate care with transparent costs.
• Transitions and scheduling are smooth, reducing stress for families.
• Families report peace of mind knowing their loved ones are in capable hands.
• CareTen is highly recommended by many families.

Cons

• They would not recommend CareTen for care.
• Caretakers were not trained, extremely neglectful and abusive.
• Supervisors handled the complaint poorly.
• Caregivers spoke zero English and could not communicate with the mom.
• The caretaker remained employed despite the complaints.

Review

CareTen is best suited for families seeking dependable, at-home support for an aging loved one who wants to stay in familiar surroundings but still needs reliable daily assistance. The service thrives for seniors requiring help with activities of daily living, medication management, transportation coordination, meal prep, light housekeeping, and steadfast companionship. It particularly stands out for dementia or memory care scenarios, where caregivers with targeted training can make a noticeable difference in daily functioning and mood. For families prioritizing rapid placement, broad caregiver coverage, and ongoing adaptability to shifting needs, this agency delivers where it counts.

Those weighing alternatives should consider a few realities. If a structured, on-site facility environment with around-the-clock clinical oversight is essential, a traditional memory-care or assisted-living facility may be a better fit than in-home care. Families with very high acuity needs or a history of difficult care dynamics might also explore other agencies to ensure a precise alignment of language, training, and scheduling. And while the overall track record is extraordinary, a minority of reviews point to possible training gaps or language barriers that could influence the care match, underscoring the importance of deliberate caregiver selection and explicit expectations upfront.

The strongest pros center on people and process. The team is repeatedly described as highly skilled, compassionate, and responsive, with the intake and placement flow praised for being efficient and empathetic. Caregivers are not only patient and capable but consistently align with families' routines and preferences, sometimes even stepping in at the last minute to maintain continuity of care. The ability to provide live-in options, 24/7 coverage, and a broad pool of bilingual or multilingual aides translates directly into practical peace of mind for families juggling schedules, appointments, and travel. Transparency on costs and a clear commitment to finding the right fit further strengthen the overall value proposition.

Nevertheless, the occasional negative review cannot be ignored. A small number of experiences cite concerns about training quality, with at least one account describing neglectful or abusive behavior and language barriers that hinder communication with a non-English-speaking loved one. While these instances appear isolated in a sea of positive feedback, they signal real risk if initial matching and ongoing supervision fall short. The recurring strength - fast responsiveness, reliable communication, and a willingness to rectify problems quickly - helps offset these concerns, but families must remain proactive: insist on a precise care plan, verify caregiver credentials and language needs, and request ongoing check-ins to ensure the fit remains optimal.

When weighing the pros against the cons, CareTen's advantages largely compensate for the potential downsides through demonstrated strengths in reliability, responsiveness, and caregiver quality. The ability to mobilize caregivers within 24 to 36 hours, maintain open lines of communication, and adapt schedules as needs change creates measurable relief in crisis moments and during transitions out of hospital stays. The largely transparent pricing, absence of hidden charges, and consistently high caregiver professionalism magnify the value, making it a practical choice for long-term in-home care rather than a short-term stopgap. In other words, risk is mitigated by a proven process, strong leadership, and a culture of accountability.

Ultimately, the decision leans in favor of CareTen for families who want trustworthy, flexible, at-home care with a demonstrated history of easing the caregiving burden. This agency shines when the goal is steady companionship, skilled assistance with dementia-related needs, and dependable coverage that won't leave a family in limbo. For those who require an incontestable guarantee of zero risk - particularly around training quality or language-specific communication - consider supplemental verification steps or explore alternative providers or facility-based options as a precaution. Begin with a candid needs assessment, engage the intake team (notably Pooja, a consistently praised contact), request caregiver profiles that match language and experience, set a trial period, and insist on regular caregiver reassessments to sustain the high standard this agency repeatedly delivers.

Located in the bustling city of Hackensack, New Jersey, this neighborhood offers a variety of amenities within close proximity. With numerous dining options including McDonald's, Houston's, and The Capital Grille, residents can easily satisfy their cravings. Nearby pharmacies such as Rite Aid and CVS provide convenient access to medications and healthcare needs. For entertainment, there are several theaters like AMC Dine-In Shops At Riverside 9 and Dreamscape at AMC Garden State Plaza. Additionally, seniors can enjoy the natural beauty of parks like Van Saun County Park and Flat Rock Brook Nature Center for outdoor activities. In terms of healthcare, there are reputable hospitals such as Holy Name Medical Center and St Joseph's Regional Medical Center nearby. With easy access to transportation options like MTA Subway and NJT - Hawthorne Station, getting around the area is convenient for seniors looking to explore all that Hackensack has to offer.

Restaurants

• McDonald's (0.5 miles)
• McDonald's (0.7 miles)
• Houston's (1.4 miles)
• The Capital Grille (2.5 miles)
• Sportsmans' Tavern (3.2 miles)
• Suburban Diner (3.3 miles)
• McDonald's (3.3 miles)

Pharmacies

• Rite Aid (0.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.6 miles)

Cafes

• Bogota Press Cafe (0.8 miles)
• Starbucks (1.6 miles)
• Starbucks (2.3 miles)
• Kuppi Coffee Company (6 miles)
• Starbucks (6.2 miles)
• Starbucks (6.2 miles)

Theaters

• AMC DINE-IN Shops At Riverside 9 (1.5 miles)
• Dreamscape at AMC Garden State Plaza (2.4 miles)
• AMC Clifton Commons 16 (6.4 miles)

Hospitals

• Holy Name Medical Center (2 miles)
• St Joseph's Regional Medical Center (6.3 miles)
• Milstein Hospital Building (6.4 miles)
• Russ Berrie Medical Science Pavilion (6.6 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (6.9 miles)
• NewYork-Presbyterian Allen Hospital (7.1 miles)
• The Valley Hospital (7.1 miles)

Parks

• Van Saun County Park (2.9 miles)
• Flat Rock Brook Nature Center (4.3 miles)
• Rutherford Memorial Park (4.9 miles)
• Saddle River County Park - Dunkerhook Area (5 miles)
• Saddle River County Park (5.9 miles)
• J. Hood Wright Park (6.3 miles)
• Inwood Hill Park (6.8 miles)

Places of Worship

• Bais Torah U'tefilah (4.9 miles)
• Ahavas Israel (5.1 miles)
• Clifton Blue Mosque (5.3 miles)
• Community Church Of Glen Rock (6.5 miles)
• All Saints Episcopal Church (6.5 miles)
• The Riverdale Minyan (7 miles)

Physicians

• Park Medical Group PA (5.6 miles)
• Morgan Stanley Children's Hospital (6.5 miles)
• Kayal Orthopedic - Westwood (6.9 miles)
• Paterson Community Health Center (6.9 miles)

Transportation

• MTA Subway - 181st St (6.3 miles)
• MTA Subway - 190th St (6.4 miles)
• MTA Subway - 168th St (6.5 miles)
• NJT - Hawthorne Station (6.6 miles)
• MTA Subway - Dyckman St (6.7 miles)
• MTA Subway - Inwood/207th St (6.8 miles)
• Metro North - Riverdale Station (7.1 miles)