336 Prospect Avenue, Hackensack, NJ 07601
For more information about senior living options: (844) 490-3973
The physical and occupational therapy department was excellent, with staff that were attentive and provided good care. The facility was clean, and the kitchen was accommodating to patients' needs. Many patients appreciated the variety of activities offered, such as Bingo and musical performances, which added a pleasant experience during their stay. Some staff members were described as great, particularly the physical therapists and food servers who contributed positively to the patients' recovery experience. One patient found the administration supportive in setting up outpatient services prior to discharge, demonstrating helpfulness in care transition.
The administrative staff is described as useless and uninformed, often providing false information regarding patient care and discharge processes. The nursing staff is criticized for being inattentive, with reports of medication errors and neglecting patients' urgent medical needs. Patients experienced long wait times for assistance from nurses, sometimes waiting up to 30 minutes to use the bathroom. There are complaints about inadequate cleanliness, with no vacuuming or changing of bedsheets during extended stays. Multiple reviewers noted a significant decline in the quality of care compared to previous experiences, citing a lack of professionalism among the staff. The food served was described as tasteless and often cold, contributing to an overall poor experience for patients. There were reports of mismanagement in therapy services, including over-exertion during physical therapy leading to serious medical complications. Some patients felt that their concerns and complaints were consistently overlooked or disregarded by the staff, showing a lack of empathy and care. A specific incident mentioned involved a patient who left in worse condition than when they arrived due to neglectful care practices. Complaints about outdated equipment and insufficient resources for rehabilitation services were also highlighted by several reviewers.The reviews for Prospect Heights Care Center present a complex and often troubling picture of the facility, especially regarding care and administration. Many families have reported serious issues with the administrative staff, describing them as uninformed and unhelpful. One reviewer recounted a particularly distressing experience involving their mother’s discharge process. The social worker provided little notice and failed to advocate adequately for continued physical therapy, leading to a denied appeal that was based on poorly submitted paperwork. This lack of proper communication and transparency created significant stress for family members who were already dealing with the challenges of a loved one’s recovery.
Numerous accounts indicate that nursing care at Prospect Heights is inconsistent, with some staff members being attentive while others appear negligent or unqualified. Patients have reported instances where medications were not administered timely, call bells went unanswered for extended periods, and critical health concerns were overlooked by the nursing aides. For instance, one reviewer described an elderly patient experiencing severe abdominal pain who was largely ignored by the staff until re-hospitalization became necessary due to complications from neglect during physical therapy sessions. Such medical mismanagement raises serious concerns about patient safety at the facility.
Despite some positive experiences shared by individuals who had used the services in previous years or under different conditions, many recent accounts reflect dissatisfaction with care standards that seem to have declined over time. A former patient noted a stark difference in quality between their first stay in 2012, which they characterized as "fabulous," compared to a later visit in 2019 when they felt compelled to leave against medical advice due to poor nursing practices, delayed medication delivery, and overall inadequate attention to their needs. This perspective indicates that while there may be pockets of good service within the staff, systemic issues undermine patient well-being consistently across many reviews.
Therapy services at Prospect Heights received some commendation amid these criticisms; however, even here dissatisfaction prevails regarding resource availability and therapist-to-patient ratios. Several reviewers mentioned that physical therapy sessions tended to be overcrowded and lacked personalization—one individual remarked on how patients were merely walked up and down hallways rather than receiving tailored rehabilitation suited to their specific needs. Furthermore, claims about new rehabilitation equipment turned out to be exaggerated; users found existing equipment outdated or insufficiently maintained.
Compounding these operational issues are complaints about cleanliness and dietary quality within the facility. Multiple reviewers expressed disappointment over unclean environments where basic standards such as regular bed sheet changes appeared neglected. Additionally, food offerings received widespread criticism for being tasteless or inadequate—several patients noted instances where meals arrived cold or did not meet dietary requirements effectively—aspects fundamental to recovery during rehabilitation stays.
While there may be moments of positive feedback regarding certain aspects of care—ranging from dedicated physical therapists to recreational activities—testimonies overwhelmingly highlight an urgent need for improvement in areas like staffing efficiency, communication protocols among departments, medication management training for nurses, and overall attentiveness towards patient comfort and dignity. Those considering placing loved ones at Prospect Heights should carefully weigh these experiences before making a decision about rehabilitation options potentially affecting their health outcomes adversely.
In conclusion, although some individuals shared favorable interactions with specific staff members or improved personal outcomes during their stays at Prospect Heights Care Center—bolstered by amenities like engaging activity programs—the majority sentiment reflects deep concern over lapses in essential care functions that should prioritize patient safety first and foremost. Families are encouraged to conduct thorough research into available alternatives before entrusting this facility with the vital task of rehabilitation following significant health setbacks.
196 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (12 miles away) Newark International (15 miles away) Westchester Cty (22 miles away) John F Kennedy International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hackensack University Medical Center Post Acute in Hackensack, NJ is a vibrant assisted living community that offers a range of amenities and care services to cater to the needs of its residents. The community aims to provide a comfortable and enjoyable living experience while ensuring the well-being and safety of its residents.
Residents can take advantage of various amenities including a beauty salon, cable or satellite TV, a computer center, a fully furnished living space, a gaming room, and a small library. There is also an outdoor space and garden where residents can relax and enjoy some fresh air. Wi-Fi/high-speed internet is available throughout the community for those who wish to stay connected.
Care services provided include 24-hour call system and supervision to ensure round-the-clock assistance when needed. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive their prescribed medications on time. A mental wellness program is in place to support the emotional well-being of residents.
The dining experience at Hackensack University Medical Center Post Acute is exceptional, with restaurant-style dining offering delicious meals prepared by experienced chefs. Special dietary restrictions are accommodated to meet individual needs.
To keep residents engaged and entertained, there are various activities available such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also offered to assist with any additional needs or requests.
The location of the community provides easy access to several nearby amenities including cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals. Residents have convenient options for socializing or accessing necessary services.
Overall, Hackensack University Medical Center Post Acute offers a welcoming environment with top-notch amenities and care services designed to enhance the quality of life for its residents in Hackensack, NJ.
Hackensack University Medical Center Post Acute is located at 336 Prospect Avenue, Hackensack, NJ 07601 in Bergen County, New Jersey
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