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Hackensack University Medical Center Post Acute in Hackensack, NJ

Hackensack University Medical Center Post Acute is a nursing home community in Hackensack, NJ.

Information last verified:

336 Prospect Avenue, Hackensack, NJ 07601

For more information about senior living options: (866) 208-4318

3.1 from 114 reviews
5 stars
51
4 stars
7
3 stars
5
2 stars
6
1 stars
45

Overall Review of Hackensack University Medical Center Post Acute

caveat 5 reviews mention this

Short staffing delays care

Residents and families report short staffing and delayed responses to calls.

Several reviews describe difficulty getting help when it was needed, including call bells not being answered and long waits for basic attention. A few reviewers also say the facility was understaffed across departments. Some families connect the delays to missed medications, delayed antibiotics, or care being rushed through. Even reviewers who found the building appealing still report problems with coverage and responsiveness.

common 7 reviews mention this

Staff can be attentive and kind

Many reviews highlight staff who are caring and responsive.

A recurring theme in the positive reviews is that staff members are friendly, helpful, and attentive—especially during day-to-day moments like answering questions, engaging with residents, and helping families coordinate next steps. Some reviewers also mention being kept informed and having issues addressed promptly. While experiences vary, these accounts portray a calmer, more supportive feel in the facility when staff are accessible. A few reviews specifically praise nurses for responsiveness when called.

common 4 reviews mention this

Food quality is mixed

Dining reviews range from very good to often cold or limited.

Some residents and visitors describe the food as delicious, nutritious, and served in a timely way, with at least one review saying meals were always very good. Others report meals arriving cold, being too hard to eat, or lacking enough variety. A separate review also complains about sugary snacks being served to residents with diabetes, which directly affects how safe dining feels for some diets. Overall, dining quality appears inconsistent across stays.

caveat 4 reviews mention this

Cleanliness is praised, but not always

Cleanliness is a mixed point, with both spotless praise and hygiene complaints.

Several reviews say the facility is clean and even “immaculate,” and a few describe rooms as spotless and inviting. Other reviews raise serious hygiene concerns, including dirty sheets, floors, and bed/bathroom maintenance problems. A few of the negative cleanliness comments are tied to broader dissatisfaction with care. Taken together, reviews do not consistently describe the same cleanliness experience for every stay.

common 4 reviews mention this

Physical therapy quality varies

Physical therapy experiences range from very thorough to minimal.

Some reviews describe physical therapy as very thorough, effective, and encouraging, with caregivers helping residents regain mobility. Others say therapy was very limited, people were left in bed for most of the day, or the rehabilitation plan did not match what was needed. A couple of reviews also mention equipment or setup problems that affected therapy delivery. Overall, the rehab experience depends heavily on what support and staffing were available during the stay.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 196 resident community capacity 196 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • LaGuardia (12 miles away) LaGuardia (12 miles away)
  • Newark International (15 miles away) Newark International (15 miles away)
  • Westchester Cty (22 miles away) Westchester Cty (22 miles away)
  • John F Kennedy International (23 miles away) John F Kennedy International (23 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • McDonald's (0.8 miles)
  • McDonald's (1 miles)
  • Houston's (1.3 miles)
  • The Capital Grille (2 miles)
  • Suburban Diner (2.8 miles)
  • Sportsmans' Tavern (3 miles)
  • McDonald's (3.3 miles)

Pharmacies

  • Rite Aid (0.9 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (1.7 miles)
  • CVS Pharmacy (1.9 miles)
  • CVS Pharmacy (3 miles)
  • CVS Pharmacy (3.1 miles)
  • CVS Pharmacy (4 miles)

Cafes

  • Starbucks (1.2 miles)
  • Bogota Press Cafe (1.2 miles)
  • Starbucks (2.7 miles)
  • Starbucks (6.3 miles)
  • Kuppi Coffee Company (6.4 miles)
  • Starbucks (6.6 miles)
  • Starbucks (7.8 miles)

Theaters

  • AMC DINE-IN Shops At Riverside 9 (1.4 miles)
  • Dreamscape at AMC Garden State Plaza (2 miles)
  • AMC Clifton Commons 16 (6.4 miles)

Hospitals

  • Holy Name Medical Center (2.3 miles)
  • St Joseph's Regional Medical Center (6 miles)
  • Hackensack Meridian Health Pascack Valley Medical Center (6.6 miles)
  • The Valley Hospital (6.7 miles)
  • Milstein Hospital Building (6.7 miles)
  • Russ Berrie Medical Science Pavilion (7 miles)
  • NewYork-Presbyterian Allen Hospital (7.4 miles)

Parks

  • Van Saun County Park (2.5 miles)
  • Saddle River County Park - Dunkerhook Area (4.5 miles)
  • Flat Rock Brook Nature Center (4.6 miles)
  • Rutherford Memorial Park (4.9 miles)
  • Saddle River County Park (5.5 miles)
  • J. Hood Wright Park (6.7 miles)
  • Paterson Great Falls National Historical Park (6.8 miles)

Places of Worship

  • Bais Torah U'tefilah (4.9 miles)
  • Clifton Blue Mosque (5.1 miles)
  • Ahavas Israel (5.2 miles)
  • Community Church Of Glen Rock (6 miles)
  • All Saints Episcopal Church (6.1 miles)
  • The Riverdale Minyan (7.3 miles)

Physicians

  • Park Medical Group PA (5.6 miles)
  • Paterson Community Health Center (6.6 miles)
  • Kayal Orthopedic - Westwood (6.6 miles)
  • Morgan Stanley Children's Hospital (6.9 miles)

Transportation

  • NJT - Hawthorne Station (6.2 miles)
  • MTA Subway - 181st St (6.6 miles)
  • MTA Subway - 190th St (6.7 miles)
  • MTA Subway - 168th St (6.9 miles)
  • MTA Subway - Dyckman St (7 miles)
  • MTA Subway - Inwood/207th St (7.1 miles)
  • Metro North - Riverdale Station (7.3 miles)

Frequently Asked Questions

Where is Hackensack University Medical Center Post Acute?

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