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4.4 from 62 reviews
5 stars
51
4 stars
2
3 stars
1
2 stars
0
1 stars
8
Overall Review of Exclusive Care
differentiator11 reviews mention this
Body scrubs are the highlight
Body scrubs consistently leave people with noticeably smoother skin.
Across the reviews, the Korean scrub is the treatment most people describe in detail. Several reviewers say the scrub lifts a lot of dead skin and leaves their skin feeling soft, smooth, and refreshed. There are also repeated mentions of the scrub being followed by steam and/or a dry sauna. A few reviewers also describe discomfort with the process if you’re uneasy being without clothing, so it helps to know what to expect going in.
caveat6 reviews mention this
Massage quality varies by session
Massage reviews range from very strong work to complaints about technique.
Many reviewers praise the massage itself—describing it as relaxing, strong, or even deep tissue with even pressure. Several specifically call out certain therapists and say they took care to match comfort needs. At the same time, multiple negative reviews complain about poor technique, lack of real massage effort, or the session feeling unprofessional. A couple of those concerns also mention disruptions during the massage, which can affect how the treatment feels.
common12 reviews mention this
Staff is repeatedly described as attentive
Residents describe staff who are attentive and focused on comfort.
A frequent thread is how staff members communicate and stay engaged during the appointment. Multiple reviewers say therapists are respectful, professional, and make them feel comfortable throughout. Several also mention staff taking time—asking preferences, adjusting pressure or care, and following through on the full sequence of services. That said, there are also reviews that describe staff as unprofessional or dismissive during issues, so the experience may depend on the day and the person providing the treatment.
caveat6 reviews mention this
Upfront fees and tipping can sting
Upfront payments, taxes, and tipping expectations affect how people feel about value.
Some reviewers say they were surprised by required upfront payment for taxes/service fees and describe it as unexpected after buying a deal. There are also complaints about the amount requested at entry and how tipping was handled after the session. Positive reviews often frame the pricing as reasonable for the length and effort of the treatments, but negative reviews suggest the billing and tip experience can feel unpleasant when something goes wrong. The clearest takeaway is to confirm total costs and tipping expectations before you arrive.
common10 reviews mention this
Clean, calm setting is a plus
Many reviews mention a clean, relaxing space and atmosphere.
More than once, reviewers describe the place as clean and calm, with an ambiance that helps them unwind. Several mention warm or soothing atmosphere details like steam rooms and a comfortable environment during the visit. A few negative reviews contradict this by describing cleanliness concerns or dirty conditions, including mention of bad odors and an infection after a session. Together, the reviews point to an environment that many people enjoy, but where some experiences can be very different.
caveat4 reviews mention this
Some sessions feel unprofessional
Some reviewers report communication or conduct issues during their visit.
While many reviews praise the flow of services, several negative ones focus on conduct and coordination problems. Complaints include poor communication around appointments, language barriers that affected understanding, and disruptions during massage. There are also mentions of rooms or equipment being left in a state that made the reviewer uncomfortable. These are the themes that most strongly drive the lowest ratings.
common2 reviews mention this
Nearby essentials are close by
Nearby pharmacies and quick eats are within a short drive.
Several nearby everyday options make it easy to run errands before or after an appointment. The closest listings include pharmacy options and casual dining, with additional restaurants and a park in the same area.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
LaGuardia (8 miles away)
Newark International (16 miles away)
John F Kennedy International (18 miles away)
Westchester Cty (19 miles away)
Nearby Places of Interest
This part of Fort Lee, New Jersey offers a convenient and bustling location with a variety of amenities for seniors. There are several pharmacies within close proximity, making it easy to access medication and healthcare supplies. In terms of dining options, there are a range of restaurants from fast food chains like McDonald's to upscale establishments like The River Palm Terrace. For outdoor activities and relaxation, there are several parks nearby such as Flat Rock Brook Nature Center and J. Hood Wright Park. Transportation is also easily accessible with multiple subway stations in the vicinity. In terms of healthcare facilities, there are several hospitals and physician offices within a short distance. Additionally, there are cafes for socializing and places of worship for spiritual needs. For entertainment, there are theaters nearby including AMC DINE-IN Shops At Riverside 9. Overall, this area offers convenience and amenities that cater to the needs of seniors looking for a vibrant community to call home in Fort Lee, New Jersey.
Pharmacies
CVS Pharmacy (0.5 miles)
Walgreens (0.7 miles)
CVS Pharmacy (1.3 miles)
Walgreens (2.7 miles)
CVS Pharmacy (3.1 miles)
Walgreens (3.2 miles)
Rite Aid (3.5 miles)
Restaurants
McDonald's (0.6 miles)
Kura Revolving Sushi Bar (0.7 miles)
The River Palm Terrace (1.5 miles)
Harlem Kebab Grill (4 miles)
McDonald's (4.1 miles)
McDonald's (4.4 miles)
Houston's (4.6 miles)
Parks
Flat Rock Brook Nature Center (0.7 miles)
J. Hood Wright Park (1.6 miles)
Inwood Hill Park (2.2 miles)
St Nicholas Park (3.1 miles)
Riverdale Park (3.2 miles)
Marcus Garvey Park (4.2 miles)
Randall's Island Park (5.1 miles)
Transportation
MTA Subway - 181st St (1.5 miles)
MTA Subway - 190th St (1.6 miles)
MTA Subway - Dyckman St (1.9 miles)
MTA Subway - 168th St (1.9 miles)
MTA Subway - Inwood/207th St (2.2 miles)
MTA Subway - Fordham Rd (3.3 miles)
MTA Fordham Metro-North Station (3.7 miles)
Hospitals
Milstein Hospital Building (1.8 miles)
Russ Berrie Medical Science Pavilion (2 miles)
NewYork-Presbyterian Allen Hospital (2.6 miles)
Holy Name Medical Center (2.9 miles)
Bronx VA Medical Center (2.9 miles)
St Barnabas Hospital (3.7 miles)
Manhattan Psychiatric Center (5.5 miles)
Physicians
Morgan Stanley Children's Hospital (2 miles)
Park Medical Group PA (4.8 miles)
Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (5.6 miles)
David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (6.7 miles)
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LaGuardia (8 miles away)
Excellent access to amenities and healthcare in a peaceful Fort Lee setting.
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