Exclusive Care in Fort Lee, NJ

Pros

• Nana is regarded as the best, delivering a great experience and value for money.
• Gina is an absolute powerhouse, providing an incredible body scrub and an outstanding massage.
• Sunny and Luna are fantastic therapists who keep guests comfortable throughout their sessions.
• Kim and Nana are phenomenal - attentive, skilled, and polite.
• Lily is kind and caring toward clients and employees, making the experience special.
• The spa is clean, spacious, and calming, with friendly and attentive staff.
• The body scrub, massage, and facial leave skin glowing and provide a refreshing, renewed feeling.

Cons

• The spa is a total scam and customers are charged upfront with little recourse if they're unhappy.
• The massage did not last the full 60 minutes because the masseuse was late, and loud talking disrupted the session.
• The overall experience felt shady and unprofessional.
• The facial was horrible, with slapping and applying real food to the face.
• The owner keeps the place cold, making the scrubs uncomfortable.
• There was a language barrier and poor communication that left staff seeming confused and unprepared.

Review

Exclusive Care in Fort Lee is best suited for seniors and families who prize a wellness-forward, pampering experience with highly skilled hands on deep-tissue work, body scrubs, and facial services. This community is ideal for those who view regular spa-like treatments as essential self-care - especially if long sessions (often around two hours) with attentive therapists are a priority. It is not geared toward residents who require ongoing medical monitoring, daily living assistance, or memory-care supervision; for those needs, traditional assisted-living options with licensed healthcare support would be a more reliable match.

Those considering alternatives should note that this setting may not satisfy everyone. If the primary need involves consistent, professional medical oversight, medication management, or a rigorously regulated living environment, another facility designed specifically for assisted living or memory care should be explored. Price transparency and scheduling reliability matter here: for families seeking a plug-and-play, fully predictable model, the variability in front-desk communication and upfront fee disclosures can be a red flag. Language barriers and uneven professionalism in some visits have also proven disruptive for guests who expect a seamless, high-trust experience.

On the upside, the strongest pros consistently center on the therapy roster and the atmosphere. Therapists like Nana, Gina, Lily, and Kim repeatedly deliver standout body scrubs and massages, with many clients raving about the intensity, stamina, and bespoke care that targets problem areas and leaves skin unusually smooth. The quality of the treatments is amplified by a calm, clean environment, ample space, and the sense that the staff truly invests in the session's success. When the aim is deep relaxation, pain relief, and skin refreshment, the service delivery often justifies the visit and the price. For couples or friends, the ability to book extended sessions together and enjoy shared amenities adds tangible value.

The principal cons come from pricing disclosures and inconsistent service experiences. Several reviews flag upfront charges for taxes and service fees - sometimes viewed as opaque or burdensome - and a few clients felt the administrative side did not match the quality of the treatment. A handful of encounters describe language gaps, abrupt front-desk communication, and distractions during sessions (phone calls or conversations that interrupt the massage). There are also scathing impressions from guests who labeled experiences as unprofessional or disorganized, including miscommunications about bookings, surprise policy specifics, and concerns about privacy and proper room etiquette. One reviewer even questions advertised amenities like a sauna, highlighting the risk of misalignment between expectations and actual offerings.

Yet the strong points frequently offset these drawbacks for the right customer. When clients can pre-negotiate pricing and specifically request trusted therapists, the likelihood of a consistently superb massage or scrub rises dramatically. The credibility built by longtime staff - Nana's warmth and expertise, Gina's high-energy, meticulous sessions, Lily's attentive leadership, and Kim's precise technique - creates a compelling case for repeat visits. The combination of thorough body work, hair washing after scrubs, and a focus on comfort can produce results that many seniors value, including relief from chronic tension, improved circulation, and skin that feels renewed. The space remains a practical, accessible option for those who prioritize experience over pristine marketing promises.

For families weighing decisions, practical resolution comes down to fit and expectations. This community makes sense for seniors who want a wellness sanctuary within an affordable framework, where seasoned therapists can customize sessions to address stiffness, post-workout soreness, or general unwinding. It makes less sense for those who require airtight pricing transparency, rigorous facility oversight, or medical-level living support. To optimize the experience, prospective clients should confirm up front what taxes and fees cover, specify preferred therapists, and clarify scheduling policies before arrival. In short, when the goal centers on genuine, skilled bodywork and a serene spa vibe, Exclusive Care can be a compelling choice; when daily care needs or formal medical oversight are non-negotiable, it is wise to explore alternatives that align more closely with those requirements.

This part of Fort Lee, New Jersey offers a convenient and bustling location with a variety of amenities for seniors. There are several pharmacies within close proximity, making it easy to access medication and healthcare supplies. In terms of dining options, there are a range of restaurants from fast food chains like McDonald's to upscale establishments like The River Palm Terrace. For outdoor activities and relaxation, there are several parks nearby such as Flat Rock Brook Nature Center and J. Hood Wright Park. Transportation is also easily accessible with multiple subway stations in the vicinity. In terms of healthcare facilities, there are several hospitals and physician offices within a short distance. Additionally, there are cafes for socializing and places of worship for spiritual needs. For entertainment, there are theaters nearby including AMC DINE-IN Shops At Riverside 9. Overall, this area offers convenience and amenities that cater to the needs of seniors looking for a vibrant community to call home in Fort Lee, New Jersey.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.2 miles)
• Rite Aid (3.5 miles)

Restaurants

• McDonald's (0.6 miles)
• Kura Revolving Sushi Bar (0.7 miles)
• The River Palm Terrace (1.5 miles)
• Harlem Kebab Grill (4 miles)
• McDonald's (4.1 miles)
• McDonald's (4.4 miles)
• Houston's (4.6 miles)

Parks

• Flat Rock Brook Nature Center (0.7 miles)
• J. Hood Wright Park (1.6 miles)
• Inwood Hill Park (2.2 miles)
• St Nicholas Park (3.1 miles)
• Riverdale Park (3.2 miles)
• Marcus Garvey Park (4.2 miles)
• Randall's Island Park (5.1 miles)

Transportation

• MTA Subway - 181st St (1.5 miles)
• MTA Subway - 190th St (1.6 miles)
• MTA Subway - Dyckman St (1.9 miles)
• MTA Subway - 168th St (1.9 miles)
• MTA Subway - Inwood/207th St (2.2 miles)
• MTA Subway - Fordham Rd (3.3 miles)
• MTA Fordham Metro-North Station (3.7 miles)

Hospitals

• Milstein Hospital Building (1.8 miles)
• Russ Berrie Medical Science Pavilion (2 miles)
• NewYork-Presbyterian Allen Hospital (2.6 miles)
• Holy Name Medical Center (2.9 miles)
• Bronx VA Medical Center (2.9 miles)
• St Barnabas Hospital (3.7 miles)
• Manhattan Psychiatric Center (5.5 miles)

Physicians

• Morgan Stanley Children's Hospital (2 miles)
• Park Medical Group PA (4.8 miles)
• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (5.6 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (6.7 miles)

Cafes

• Kuppi Coffee Company (3.2 miles)
• Starbucks (3.7 miles)
• Bogota Press Cafe (4.2 miles)
• Starbucks (4.3 miles)
• Pier I Cafe (6 miles)
• Starbucks (6.3 miles)
• Ralph’s Café (6.4 miles)

Places of Worship

• The Riverdale Minyan (3.2 miles)

Theaters

• AMC DINE-IN Shops At Riverside 9 (4.5 miles)
• AMC Loews Lincoln Square 13 (6.2 miles)