Right At Home of Central NJ, LLC in East Brunswick, NJ

Pros

• Mercedes and Hali were extremely helpful and sweet, going out of their way to check in and lend support during a difficult transition.
• Right At Home in Old Bridge, NJ is an outstanding home care agency with a knowledgeable, up-to-date team deeply committed to quality elder, dementia, and Alzheimer's care.
• Patience is a kind and lovely person who helps in times of need.
• Right At Home makes clients feel right at home.
• Mercedes and Tomecia Harris are praised for hard work, compassion, and smarts in caring for aging loved ones.
• The staff is incredibly helpful and knowledgeable, with Alexandria G highlighted.
• Mercedes McGovern is incredibly helpful, patient, and clearly cares about clients.
• Georgina is helpful, caring, professional, and goes above and beyond to ensure care needs are met.
• Right at Home is a wonderful agency with attentive and dedicated staff.
• The level of professionalism and compassion at Right at Home is refreshing and goes above and beyond in addressing needs.

Cons

• The nurse Caitlyn H could use some retraining; her behavior was very gross.
• The aides are all lazy and "play" the clients, whom they think are all rich.
• The staff sent from the start were awful; they would show up late or not at all with no prior warning.
• They would do the bare minimum when taking care of my grandmother, and sometimes even less.
• They would forget to feed her, refuse to clean up after she had an accident, and refuse to talk with her unless she needed something.
• This is described as a profit center for RAH, charging $13 per hour with no medical benefits, and the aides "play" their clients; they think they are all rich widows.
• The owner was very defensive about her aides and has a shady background as a "former" lawyer.
• The person on the phone was very unpleasant.
• The aides were often on their phones in another room and would not engage with the client.
• They charged for two nursing assessments even though the service agreement stated a single rate, effectively double-billing.
• Stay far away from the RAH in East Brunswick.

Review

Right At Home of Central New Jersey is best suited for families seeking deeply personalized, relationship-driven in-home care for aging loved ones, especially when dementia or Alzheimer’s support is a priority. The strongest match is for households in Central New Jersey that value hands-on interaction with a locally connected team, the ability to check in regularly, and caregivers who stay engaged with daily routines, activities, and safety monitoring. This is not a one-size-fits-all operation; it works best when a family can tolerate a flexible, caregiver-forward model and can actively collaborate with a small leadership group that remains accessible. Those seeking rigid, consistently perfect adherence to a fixed daily schedule, or crystal-clear, uniformly flawless caregiving across every shift, may find the experience more challenging and should explore alternatives with more standardized staffing and fixed pricing.

For families weighing alternatives, the most compelling counterpoint is the variability in caregiver reliability reported across experiences. If a client requires unwavering staffing guarantees, 24/7 live-in supervision, or rock-solid consistency from one aide to the next, a larger, more standardized agency may deliver greater predictability. Likewise, if past encounters with billing and service-scoping left questions unanswered, or if precise, boundless medical oversight is non-negotiable, exploring other providers with a more transparent billing track record and more formalized nursing oversight could save friction later. In short, this agency shines when families want warmth, flexibility, and a hands-on local presence, but it demands careful purchase of reliability and clear expectations up front from the outset.

On the upside, the core strengths consistently cited by families are compelling enough to tilt decision-making toward a positive choice, when the right caregivers are matched and when leadership remains actively involved. Staff members described as compassionate, patient, and competent repeatedly demonstrate a genuine commitment to elder and dementia care. The leadership team operates with a practical, problem-solving stance, and families repeatedly note strong communication, follow-through, and a willingness to coordinate a broad set of needs beyond basic companionship. The practice of treating clients and families with respect and warmth, along with a reliable network of professionals and referrals, supports a sense of continuity and trust that many families crave. In particular, caregivers who bring exercise, cognitive stimulation, and daily activities into the routine can noticeably improve engagement and quality of life, a meaningful offset to the emotional toll of caregiving from a distance.

Where experiences diverge, the most salient concerns cluster around consistency and accountability. Some reviews describe aides who arrive late, appear disengaged, or fail to perform basic tasks, underscoring the risk that a client’s daily life depends on a few strong matches rather than a universally solid team. A few families report billing disputes or dissatisfaction with scheduling processes, reminding potential clients that administrative friction can color even well-intentioned care. There are also pointed critiques about interactions with ownership or management in certain cases, signaling the importance of a clear point person for every client and a fixed, documented care plan. Taken together, these narratives imply that the value of Right At Home hinges on careful caregiver selection, explicit performance expectations, and active ongoing monitoring by the family or a trusted liaison.

To make the most of this agency’s strengths while mitigating risk, approach onboarding with a disciplined plan. Seek a dedicated supervisor or a named care manager who will serve as the consistent point of contact, and insist on a tangible, written care plan that outlines daily routines, cognitive and physical activity goals, medication reminders, and safety checks. Request a trial period with a single caregiver to establish compatibility, and insist on continuity of care whenever possible to minimize turnover. For billing and scope, require explicit pricing, a single, transparent assessment protocol, and a clear understanding of what is included in nurse oversight versus aide tasks. Given the mixed reports, verify references, independently confirm the credentials of caregivers, and set up a straightforward escalation protocol in case concerns arise. This combination of warmth, competence, and disciplined management can make the difference between a trusted caregiving alliance and a mismatch that undermines confidence.

Bottom line: Right At Home of Central New Jersey can be a strong fit for families who prioritize compassionate, personalized care, strong dementia-focused capabilities, and an accessible, relationship-based approach. When the family can devote attention to caregiver matching, set clear expectations, and maintain active oversight, the positives, engaged caregivers, thoughtful communication, and practical support for transitions, tave the risk of inconsistency into a manageable challenge. For families needing unwavering staffing guarantees, perfect day-to-day predictability, or a flawless track record on every shift, it remains prudent to explore alternatives that offer more standardized staffing and stricter accountability. The right choice will come down to whether the household can commit to a collaborative care environment with explicit plans and vigilant follow-through, and whether a trusted caregiver match can be sustained over time.

This part of East Brunswick, New Jersey offers a convenient and diverse array of amenities for senior living. With multiple cafes like Starbucks and local delis nearby, there are plenty of dining options to choose from. Additionally, there are pharmacies such as CVS and Walgreens within close proximity for easy access to medications and health supplies. The area also boasts a variety of restaurants, including diners and bistro-style eateries. For medical needs, there are several reputable physicians' offices and hospitals in the vicinity, providing quality healthcare services. In terms of recreation, there are parks and theaters for entertainment, as well as transportation options like train stations for easy travel. Places of worship for different faiths are also present in the community, offering spiritual support and community engagement opportunities. Overall, this part of East Brunswick provides a vibrant and accessible environment for seniors looking to settle down in a welcoming neighborhood.

Cafes

• Starbucks (0.2 miles)
• Starbucks (1.9 miles)
• Deli Plus (2.8 miles)
• Starbucks (4.4 miles)
• Panera Bread (7.1 miles)
• Starbucks (8 miles)
• Wegmans Food Markets (8.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (3.4 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4 miles)

Restaurants

• Magnifico's Ice Cream (1 miles)
• McDonald's (2 miles)
• Garden State Deli (2.7 miles)
• Edison Diner (3 miles)
• Skylark Diner & Lounge (3.7 miles)
• B2 Bistro + Bar (3.9 miles)
• The Original Tastee Su (4.1 miles)

Physicians

• Tiefenbrunn Fortin & Tuck Pediatrics (2.4 miles)
• University Pediatric Associates (3.4 miles)
• Johnson & Johnson (3.6 miles)
• Cancer Institute of New Jersey (4 miles)
• Monroe Family Medicine (5.3 miles)
• University Radiology Group PC (5.3 miles)
• Princeton Dermatology Associates (5.8 miles)

Theaters

• 2220 Amc New Brunswic (2.6 miles)
• Regal Commerce Center & RPX (5.7 miles)
• AMC DINE-IN Menlo Park 12 (7 miles)

Parks

• Welsh Park (2.7 miles)
• Donaldson Park (3.1 miles)
• Bicentennial Park (3.7 miles)
• East Brunswick Dog Park (4.4 miles)
• Mundy Ave Park (4.6 miles)
• Monroe Twp. Veteran's Park (5.9 miles)
• Veterans Park (8 miles)

Transportation

• New Brunswick Train Station (3.9 miles)
• NJT - Edison Station (4.5 miles)
• Old Bridge P&R Bus Stop (5.2 miles)
• NJT - Metuchen Station (6.2 miles)
• New Jersey Transit - Metropark Station (8.6 miles)

Hospitals

• Robert Wood Johnson University Hospital (3.9 miles)
• Emergency Department, St Peter's University Hospital (4.6 miles)
• NJ Spine and Wellness (6 miles)
• Raritan Bay (6.3 miles)
• Hackensack Meridian Health Raritan Bay Medical Center (7.5 miles)

Places of Worship

• Chinese Christian Church (4.8 miles)
• Monroe Township Jewish Center Congregation Etz Chaim (6 miles)
• Somerset Presbyterian Church (6.3 miles)
• Muslim Center of Middlesex County (6.4 miles)
• Our Lady of Fatima Roman Catholic Church (9.1 miles)