The Chelsea at Clifton

Pros

• The staff at The Chelsea at Clifton is described as nice and friendly, contributing to a welcoming environment for residents.
• The facility is noted for being new and having upscale amenities, making it an attractive option compared to other facilities.
• Family members appreciate that the community reaches out with questions or concerns about their loved ones when appropriate.
• Meals are served three times a day in the dining area, providing regular dining options for the residents.
• The location of the facility is convenient for families visiting their loved ones.

Cons

• The loved one often has to wait for an hour after pressing the help button, which is concerning in emergencies.
• Meals are not designed for individuals with dietary restrictions, such as diabetes, making it difficult for the loved one to maintain a healthy diet.
• There was a significant delay in setting up cable and fulfilling room amenity requests that were already paid for.
• They only provide transportation to appointments once a week, complicating logistics for necessary medical visits.
• Cleaning services are inadequate; floors have stains, laundry isn't consistently put away, and items sometimes go missing.
• The handling of COVID-19 protocols is poor, with staff reportedly not adhering to mask-wearing guidelines even after exposure incidents.
• Management is unresponsive regarding refund inquiries, demonstrating unprofessionalism and a lack of customer service skills.
• The facility appears disorganized in staffing and scheduling family meetings concerning care plans, leading to frustration with communication delays.
• While initially cooperative and attentive, the quality of care declined when the loved one required more assistance than anticipated.
• It took 3-4 weeks to receive a refund upon leaving the facility, causing dissatisfaction with their payment policy.

Review

The Chelsea at Clifton has garnered a mix of feedback from families and loved ones of residents, revealing both commendations and notable areas for improvement. Overall, many reviewers appreciate the facility’s modern design and friendly staff, positioning it favorably compared to other options in the area. The facility is new and outfitted with numerous amenities that contribute to its upscale appearance. Its location is convenient for family members, being close to home but situated on a hill that limits expansive outdoor spaces. Despite these advantages, there are significant concerns regarding staffing, service responsiveness, and overall management practices.

A recurring theme among reviewers is the inadequacy of response times when residents request assistance. It has been reported that when the emergency button is pressed, loved ones can wait an hour or longer before receiving help—a situation described as alarming and unacceptable during emergencies. Such delays raise critical questions about the adequacy of staffing levels relative to resident needs. While many acknowledge that staff members are friendly and initially attentive, this level of care appears to diminish over time as some residents require more support than anticipated.

Another point of concern involves dietary accommodations for residents with specific health conditions such as diabetes. Reviewers have noted that meal offerings do not adequately cater to these dietary restrictions, presenting challenges for individuals who require healthier options. This aspect could potentially impact the well-being of residents trying to manage their health while living in a community setting.

The experience surrounding additional services such as cable installation and laundry underscores organizational inefficiencies within The Chelsea at Clifton. Families expressed frustration over slow setups for requested amenities and inconsistent cleaning schedules. In one instance, weekly cleaning was reported as subpar; floors remained stained, laundry went unreturned or lost altogether, leading to dissatisfaction regarding hygiene standards in residents' living spaces.

Transportation logistics have also posed challenges for some families seeking medical appointments for their loved ones. With only one designated day per week available for transportation services provided by the facility, arranging necessary trips can be daunting—especially for families juggling other commitments or requiring more frequent visits to healthcare providers.

Compounding these issues is an apparent lack of effective communication from management when it comes to addressing concerns or processing refunds—issues which have left several families feeling frustrated and unheard. The process surrounding refunds involves delays that can extend up to three or four weeks after leaving the facility—which adds an additional layer of stress during an already challenging transition period for both residents and their families.

Despite these issues, many reviewers still recommend The Chelsea at Clifton due to its overall quality compared with alternative facilities visited prior. Their experiences indicate potential shortcomings primarily linked to communication gaps and insufficient staffing during peak demand periods rather than outright negligence toward resident care. While some have had mixed feelings about their experiences—describing them as "okay" but not exceptional—the shared sentiment reflects a belief in the community's potential if improvements can be made in key operational areas like staffing organization, response timeliness, kitchen services catered specifically towards health needs, thorough housekeeping protocols, and engagements with management teams regarding customer service matters including refunds and appointments.

This section of Clifton, New Jersey boasts a variety of amenities that cater to seniors looking to live in a convenient and vibrant community. With several pharmacies, hospitals, and physicians offices in close proximity, residents can easily access healthcare services. Additionally, there are numerous places of worship for spiritual fulfillment, a selection of restaurants and cafes for dining out or socializing with friends, and nearby parks for leisurely strolls or outdoor activities. The area also offers easy access to transportation options for getting around town. Overall, this neighborhood provides a well-rounded environment for senior living with an array of resources and facilities to support a comfortable and fulfilling lifestyle.

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)

Places of Worship

• Clifton Blue Mosque (1.3 miles)
• Bais Torah U'tefilah (2.4 miles)
• Ahavas Israel (2.5 miles)
• Community Church Of Glen Rock (6.9 miles)
• All Saints Episcopal Church (7 miles)
• Immaculate Heart Of Mary School (7 miles)
• Hawthorne Gospel Church (7.5 miles)

Restaurants

• Applegate Farm (2 miles)
• La Ziza (2 miles)
• McDonald's (2.6 miles)
• Mercado Cafe & Kitchen (2.7 miles)
• The Rock Bar & Grill (2.7 miles)
• Ming Feng Restaurant (2.8 miles)
• Wendy's (3 miles)

Hospitals

• St Joseph's Regional Medical Center (2.3 miles)

Parks

• Anderson Park (2.8 miles)
• Rutherford Memorial Park (3.2 miles)
• Paterson Great Falls National Historical Park (3.2 miles)
• Edgemont Memorial Park (3.5 miles)
• Eagle Rock Reservation (6.1 miles)
• South Mountain Reservation (6.1 miles)
• Degnan Memorial Park (6.6 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.2 miles)
• Paper Plane Coffee Co. (4.3 miles)
• Panera Bread (4.5 miles)
• Starbucks (5.6 miles)
• Starbucks (5.7 miles)
• Starbucks (6.7 miles)

Theaters

• AMC Clifton Commons 16 (3.2 miles)
• Cinemark (5 miles)
• Dreamscape at AMC Garden State Plaza (5.8 miles)
• AMC DINE-IN Shops At Riverside 9 (7.8 miles)

Transportation

• NJT - Watchung Station (3.3 miles)
• NJT - Hawthorne Station (5.2 miles)
• NJT - Brick Church Station (7.6 miles)
• East Orange Station (7.7 miles)

Physicians

• Paterson Community Health Center (3.8 miles)
• Summit Medical Group (4.4 miles)
• Retina Associates of New Jersey PA (6.3 miles)
• Women First Health Center (6.3 miles)
• Care Station Medical Group (6.9 miles)
• Summit Medical Group (7.1 miles)
• Christian Health Care Center () (7.8 miles)