Caring People Home Healthcare in Clifton, NJ

Pros

• Clients have had a great experience with Caring People.
• The staff is attentive and caring.
• Caring People provides personal, kind care that reassures families.
• The team is helpful, patient, thoughtful, and compassionate.
• Caring People consistently sends wonderful aides who go above and beyond for clients.
• The staff is professional, knowledgeable, and dependable in helping families make the right decisions and ensure quality care.
• Aides become like family to clients, bringing comfort and companionship.
• Julie Hattersley is a pleasure to deal with, and the pop-in visits are appreciated.

Cons

• The agency retaliated against the reviewer after they reported neglect, canceling shifts and halting communication to protect its image rather than its clients or caregivers.
• Most workers are rude; they reply rudely when asked about cases and when clarifications are requested, and the office staff need training on how to interact with aides.
• Caring People is a nightmare to work with; aides are unreliable and backfilling never occurs when someone doesn't show up, and customer service is awful.
• The administration is terrible; nobody cares about residents' welfare and simple communication is a big problem.
• They prey on seniors after hospital stays, charging almost double for services not provided and padding invoices with extra hours.
• Caregivers are rotated daily, resulting in a lack of consistency and care by strangers.
• There is no accountability for staff; when aides don't show up, the manager does nothing, and family members end up cleaning or doing tasks.

Review

This Clifton, New Jersey home health agency is best suited for families seeking in-home care that feels personal and flexible, where aides can become part of the daily rhythm and a trusted caregiver can be built into the family routine. The strongest value lies in the genuine, compassionate aides who regularly go beyond basic tasks - help with meals, laundry, light housekeeping, and support that supports staying at home. In many cases, families experience quick intake, responsive coordination, and the comfort of long-term relationships with particular caregivers or small teams, including live-in options and 9?13 hour shifts that can align with a loved one's needs. When everything clicks, the care feels like a family extension rather than a rote service.

Those who may want to consider alternatives are families prioritizing flawless consistency and airtight administrative reliability. Several reviews flag unreliable scheduling, frequent turnover, and backfill gaps that leave a loved one without consistent coverage. Rude or unresponsive office staff, a sense that billing may be miscommunicated or billed for hours not provided, and a lack of proactive accountability for staff can undermine peace of mind. For seniors who require strict adherence to a fixed caregiving team, uniform training, or a transparent, predictable billing process, a different agency with a stronger track record on backfill, scheduling stability, and billing clarity may prove a better long-term fit.

The key pros - empathetic, capable aides who form genuine connections, rapid intake when emergencies arise, and a demonstrated willingness to adapt to a loved one's routines - do a lot of heavy lifting in offsetting the most impactful cons. Positive testimonials highlight aides who become trusted companions, and coordinators who help families navigate decisions with professional competence. When a consistent pair of hands is in place, the care can feel seamless, especially during rehab or post-hospital transitions, and the "pop-in" visits and thorough communication from certain team members help families stay confident that their loved one is not merely supervised but cared for. These strengths can offset scheduling headaches if a client can lock in dependable caregivers and a responsive supervisor.

Nevertheless, the downsides are real and not easily dismissed. Inconsistent staffing, backfill gaps, and a perception of routine administrative disengagement erode confidence, particularly for families managing complex needs or a tight caregiving schedule. Billing concerns have surfaced in multiple reviews, including accusations of overbilling or lack of transparency, and there are persistent complaints about office communication and respect in interactions with staff. For anyone who cannot tolerate even occasional miscommunication or who needs a flawlessly predictable cadence of caregivers, these are significant red flags that can't be brushed aside.

Practically speaking, families should approach engagement with clear, hard-edged expectations. Request the specific caregivers who align with your loved one's needs, and insist on a written backfill policy, guaranteed coverage, and a defined point of contact who is responsive 24/7. Require a formal care plan, a schedule you can review weekly, and a transparent bill with itemized hours. Before committing, ask for recent references from families with similar needs, and verify that the agency will honor substitutions without leaving gaps. In Clifton, notable staff like Julie in the New Jersey office and several caregivers who consistently receive praise indicate substantial upside when the team is functioning at its best; capitalize on those strengths by anchoring care around dependable individuals and a proactive administrative liaison.

Ultimately, Caring People Home Healthcare can be a solid, even excellent choice for families who value personal connection, flexibility, and the warmth of caregivers who become part of the household routine. It is less ideal for those who require absolute consistency, ironclad billing discipline, and uniformly high administrative responsiveness. The decision hinges on how strongly one weighs the heartfelt, human benefits of intimate, home-based care against the realities of scheduling variability and the occasional administrative friction. If choosing this agency, enter with clear contracts, concrete caregiver assignments, and a proactive plan to monitor and adjust as needs evolve.

This part of Clifton, New Jersey offers a convenient and diverse range of amenities for seniors looking to settle in the area. With places of worship such as the Clifton Blue Mosque and Community Church Of Glen Rock nearby, individuals can find spiritual fulfillment. The proximity of restaurants like La Ziza and Ming Feng Restaurant ensures easy access to a variety of dining options. Pharmacies such as Walgreens and CVS provide easy access to healthcare needs. Nearby hospitals like St Joseph's Regional Medical Center and Holy Name Medical Center offer quality medical care. Parks like Rutherford Memorial Park and Van Saun County Park provide opportunities for outdoor recreation. For entertainment, there are theaters like AMC Clifton Commons 16 and Cinemark within a short distance. Overall, this area of Clifton provides a vibrant community with essential services catering to seniors' needs.

Places of Worship

• Clifton Blue Mosque (0.3 miles)
• Bais Torah U'tefilah (1.7 miles)
• Ahavas Israel (2 miles)
• Community Church Of Glen Rock (6 miles)
• All Saints Episcopal Church (6.1 miles)
• Hawthorne Gospel Church (7 miles)
• Immaculate Heart Of Mary School (7.7 miles)

Restaurants

• McDonald's (1 miles)
• La Ziza (1.1 miles)
• Sportsmans' Tavern (1.8 miles)
• Ming Feng Restaurant (2.3 miles)
• The Rock Bar & Grill (2.5 miles)
• Wendy's (3.1 miles)
• Applegate Farm (3.5 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• Walgreens (3.2 miles)

Hospitals

• St Joseph's Regional Medical Center (2.3 miles)
• Holy Name Medical Center (6.8 miles)
• The Valley Hospital (7.7 miles)

Parks

• Rutherford Memorial Park (2.5 miles)
• Paterson Great Falls National Historical Park (3.4 miles)
• Anderson Park (4.3 miles)
• Edgemont Memorial Park (4.9 miles)
• Saddle River County Park - Dunkerhook Area (5.5 miles)
• Van Saun County Park (6 miles)
• Saddle River County Park (6.1 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (4.1 miles)
• Starbucks (4.3 miles)
• Starbucks (5.3 miles)
• Bogota Press Cafe (5.3 miles)
• Paper Plane Coffee Co. (5.7 miles)
• Starbucks (5.8 miles)

Theaters

• AMC Clifton Commons 16 (3.3 miles)
• Dreamscape at AMC Garden State Plaza (4.3 miles)
• AMC DINE-IN Shops At Riverside 9 (6.1 miles)
• Cinemark (6.4 miles)

Physicians

• Paterson Community Health Center (3.7 miles)
• Summit Medical Group (5.8 miles)
• Retina Associates of New Jersey PA (7.3 miles)
• Christian Health Care Center () (7.5 miles)
• Women First Health Center (7.8 miles)

Transportation

• NJT - Hawthorne Station (4.7 miles)
• NJT - Watchung Station (4.7 miles)