Crane's Mill at West Caldwell

Pros

• The team at Crane’s Mill was very responsive to residents' needs, making for a welcoming and easy transition for families.
• Residents at Crane’s Mill enjoy an active and social lifestyle, with many opportunities for activities and making new friends.
• The facility is clean, well-maintained, and offers a pleasant environment with beautiful grounds for walking.
• The staff at Crane’s Mill is described as friendly, caring, and attentive to residents' needs across all phases of care.
• Dining services received positive remarks for providing good food in a pleasant atmosphere.
• Families appreciated the supportive care their loved ones received during challenging times, highlighting the dedication of the nurses and recreational staff.
• New residents are welcomed warmly by existing residents, fostering a strong sense of community within the facility.

Cons

• The facility has been described as dishonest, with residents' families waiting years for refunds after loved ones have passed away.
• There are allegations of a focus on profits over residents' health care needs, leading to subpar care.
• Staff behavior has been reported as rude and unprofessional, particularly from the receptionist and administrator.
• Some reviews indicate that patients were ignored, left unattended for long periods, and not treated with dignity and respect.
• Temporary staff turnover has led to a lack of familiarity with patient needs and inadequate care delivery.
• A resident’s family experienced difficulty in transitioning their loved one due to worsening health issues while at the facility.
• Negative experiences were shared regarding poor responses to calls for help and staff members being defensive when issues arose.

Review

Crane’s Mill, a senior living community that offers independent living, assisted living, and skilled nursing care, has garnered a wide spectrum of reviews from families and residents alike. The facility is often praised for its beautiful grounds and well-kept interiors. Many reviewers noted the cleanliness of the apartments and communal areas, calling it a lovely place to live. Residents appreciated the variety of amenities available, which include dining rooms that are described as pleasant and welcoming, recreational activities that foster social interaction, and facilities such as a pool and gym. These features create an inviting atmosphere that seems to contribute positively to the overall experience for those who reside there.

On the other hand, some individuals have raised concerns regarding their experiences at Crane’s Mill. One family expressed frustration over unresolved financial matters following the passing of their loved one. They highlighted issues with communication from management during this difficult time and suggested dishonesty on the part of staff when addressing these financial concerns. This review paints a picture of a facility more focused on profit than on providing valuable care for its residents or supporting their grieving families after death.

In stark contrast to this negative experience, many families shared positive feedback about the responsiveness and caring nature of the staff. Numerous reviews lauded team members for being attentive to resident needs, ensuring smooth transitions into community life for new arrivals. Residents have reported enjoying active social lives with numerous activities organized by staff, leading many families to conclude that moving to Crane’s Mill has significantly enhanced their loved ones’ overall quality of life.

However, not all experiences align with these positive accounts; some reviewers describe alarming situations within the nursing care sector of Crane's Mill. There were disturbing claims regarding inadequate staffing levels during nights when patients were left unattended for extended periods. Some family members expressed their concerns about their loved ones' dignity being compromised due to neglectful behavior from certain aides. These accounts illustrate a troubling side of patient care at Crane's Mill that stands in stark contrast to glowing testimonials regarding other areas of service.

Another recurring theme involved emotional moments shared between residents and caregivers at Crane’s Mill. One reviewer recounted how supportive staff members were during their mother’s declining health, going above and beyond even into hospice care. Such testimonials emphasize the compassionate nature exhibited by several employees dedicated to making life pleasant for residents despite challenges in staffing or management efficiency.

In summarizing these varied experiences—from outstanding compassion shown by some staff members to complaints about financial dealings and staffing shortages—it becomes clear that while Crane’s Mill presents itself as an upscale solution for elder care with ample amenities designed for comfort and social engagement, there exists an underlying dichotomy in patient treatment across different levels of service provided within the facility’s varied departments. As prospective residents or their families weigh options at Crane's Mill against competitors in elderly care services, it is crucial they consider all facets—the enchanting environment alongside testimonies highlighting systemic issues—to make informed decisions about where best to place their loved ones during later stages in life.

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4.9 miles)
• Walgreens (5.2 miles)

Restaurants

• Cloverleaf Tavern (1.2 miles)
• Shake Shack (3.7 miles)
• Mayfair Farms Banquet Facilities (3.7 miles)
• Jose Tejas (3.8 miles)
• Yard House (3.9 miles)
• Wendy's (4 miles)
• Faubourg (4.7 miles)

Physicians

• Women First Health Center (3.2 miles)
• Summit Medical Group (4.2 miles)
• Care Station Medical Group (4.3 miles)
• Changebridge Medical Associates (4.6 miles)
• Summit Medical Group (4.9 miles)
• Summit Medical Group (4.9 miles)
• Retina Associates of New Jersey PA (5.7 miles)

Parks

• Degnan Memorial Park (3.3 miles)
• Volunteers Park (4.6 miles)
• Eagle Rock Reservation (4.7 miles)
• Edgemont Memorial Park (4.7 miles)
• Anderson Park (4.9 miles)
• South Mountain Reservation (5.1 miles)
• Florham Park Recreation Department (6.6 miles)

Cafes

• Starbucks (3.7 miles)
• Panera Bread (4.1 miles)
• Panera Bread (4.2 miles)
• Panera Bread (4.4 miles)
• Paper Plane Coffee Co. (4.9 miles)
• Starbucks (4.9 miles)
• Starbucks (5.2 miles)

Theaters

• Cinemark (3.8 miles)
• AMC East Hanover 12 (4.8 miles)

Transportation

• NJT - Watchung Station (5 miles)
• NJT - Brick Church Station (6.9 miles)
• Signature Flight Support (7 miles)
• East Orange Station (7.4 miles)
• NJT - Maplewood Station (7.8 miles)
• NJT - Millburn Station (8.1 miles)
• NJT - Short Hills Station (8.2 miles)

Hospitals

• Saint Barnabas Medical Center (5.5 miles)
• Saint Clare's Hospital (7.9 miles)
• Chilton Memorial Hospital (8 miles)
• St Joseph's Regional Medical Center (8.2 miles)

Places of Worship

• Liquid Church (6.1 miles)
• Immaculate Heart Of Mary School (7.8 miles)
• Morrow Memorial United Methodist Church (7.8 miles)