155 Fleet Street, Portsmouth, NH 03801
For more information about senior living options: (844) 490-3973
The office staff, from Becky to Jen, are very helpful and accommodating. The office is available seven days a week and after hours, which reassures families and clients. In the field, care professionals assist with daily tasks, doctor appointments, labs, and grocery shopping. All care professionals are licensed and insured to drive. The team communicates well and adapts quickly when needs change. Care professionals are warm, patient, and genuinely caring. Families report that caregivers feel like part of the family and bring joy and companionship. The Portsmouth office staff, especially Shelby and Sarah, are incredibly responsive and easy to work with.
A reviewer notes a big red flag when the office asked about in-home surveillance. Aides were accused of creating work for the father by starting tasks they didn't have time to complete. The first aide was described as unprofessional for complaining to the client about the wood stove. An aide allegedly sat on the sofa for two hours before finding something to do. An aide started laundry the father had to finish and dragged carpets outside that he had to drag back in. The reviewer states that Home Instead was fired before shift four.Across a range of experiences, Home Instead is portrayed as a deeply caring, people-first home care provider that genuinely focuses on keeping clients comfortable in their own homes while supporting families with practical help and emotional reassurance. The feedback consistently emphasizes a two-pronged strength: a responsive, compassionate office team and a dependable, thoughtful group of in-field care professionals who show up with patience, kindness, and real skill. Families describe feeling supported around the clock, with after-hours access and a willingness to adapt to changing needs, which makes the entire arrangement feel personal and protective rather than corporate.
The office staff emerge as a foundational lifeline in every story. Clients and families repeatedly note how accessible and accommodating the team is, from daily scheduling questions to rapid responses when plans shift. Names like Becky, Jen, Shelby, and Sarah surface as examples of employees who keep families in the loop, answer questions without condescension, and coordinate care in a way that seems almost seamless. The sense is that the office cultivates a reliable through-line for care, ensuring families are reassured that their loved ones are in good hands, even when the family cannot be physically present. For many, the office atmosphere feels personal and attentive, not like a distant agency, which makes a meaningful difference in the stress of caregiving.
In the field, the care professionals themselves are repeatedly described as capable, diligent, and genuinely compassionate. Tasks range from everyday essentials - housework, showers, meals, medication management, doctor visits, lab work, and grocery shopping - to broader engagements such as accompanying clients to rides, meals out, or cultural outings like museum visits when feasible. A key theme is the way these professionals blend practical support with companionship, helping clients maintain independence while ensuring they feel valued and connected. The terminology itself - care professionals rather than aides - appears to reflect a respect for the skill and empathy these team members bring into the home. Families report that the team observes changes, asks how they can help, and communicates regularly about progress and adjustments.
Coupled with the practical help is a strong emphasis on relationship-building and respect for the client's autonomy. Several testimonials describe how caregivers establish real rapport, turning care into a partnership rather than a set of tasks to be completed. One set of stories highlights the caregiver's role in medical routines and therapeutic activities after events like a stroke, where the team becomes part of a family's regular rhythm. The sense of relief is palpable: caregivers enable loved ones to maintain routines, give caregivers time to handle errands or personal care, and create moments of normalcy and dignity - whether through conversation, shared walks, or a quiet moment on the porch with a cup of coffee.
Dementia care and sensitive support for aging loved ones are highlighted as particular strengths. In several accounts, care professionals show warmth, patience, and an ability to perform practical care while also engaging in meaningful social interaction, which is especially important for clients living with memory changes. Families speak of caregivers becoming "part of the family" or "new friends" for their loved ones, which translates into enhanced mood, better daily routines, and a sense of companionship that counterbalances the isolation that can come with dementia. When families live out of state, the peace of mind that comes from consistent communication and reliable care becomes a crucial emotional benefit.
The experiences also acknowledge that, like any service, there can be bumps in the road. One account notes a red flag that arose when Christine at Home Instead asked about in-home surveillance, signaling a moment where family concerns about boundaries and privacy surfaced. Another family describes a negative initial encounter with an aide who appeared disengaged and overstepped boundaries, followed by a decisive action - Home Instead firing that caregiver before a later shift. Taken together, these examples are framed as reminders of why careful matching, ongoing supervision, and open communication matter, while still juxtaposing them against the overall overwhelmingly positive pattern of care in which staff are responsive and committed to keeping clients safe and comfortable.
Taken as a whole, the collected reviews present Home Instead as a highly valued resource for families seeking in-home care in the Portsmouth and Seacoast New Hampshire area, with strong praise for the local office teams and the care professionals who visit daily. The stories emphasize not only practical help with daily living and medical tasks but also the emotional uplift that comes from compassionate caregivers who treat clients like family. While there are occasional concerns that prompt caution and reinforce the need for careful staff selection and vigilant oversight, the prevailing message is one of gratitude: families feel seen, supported, and hopeful because the Home Instead team helps their loved ones live at home with dignity, connection, and comfort.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Home Care Of New England in Portsmouth, NH is a premier assisted living community that offers a wide range of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents.
The community boasts spacious and fully furnished accommodations, ensuring that residents feel at home from the moment they move in. Each room is equipped with cable or satellite TV and Wi-Fi/high-speed internet, allowing residents to stay connected with the outside world.
Meals are a highlight at Home Care Of New England, with restaurant-style dining provided in a spacious dining room. Special dietary restrictions are catered to, ensuring that all residents can enjoy delicious and nourishing meals.
To promote an active and engaging lifestyle, the community offers resident-run activities and scheduled daily activities for residents to participate in. Additionally, there is a small library where residents can relax with a good book.
Safety and well-being are top priorities at Home Care Of New England. With 24-hour supervision, assistance with daily living activities such as bathing and dressing, as well as assistance with transfers, residents can have peace of mind knowing that their needs will be taken care of. Medication management services are also provided to ensure that residents receive their medications on time.
For those who require specific dietary adjustments or have diabetes, special diets can be accommodated. Furthermore, mental wellness programs are offered to support the emotional well-being of residents.
The community is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have easy access to essential services and entertainment options.
At Home Care Of New England in Portsmouth, NH, residents can expect personalized care in a warm and welcoming environment where their comfort is prioritized.
Home Care Of New England is located at 155 Fleet Street, Portsmouth, NH 03801 in Rockingham County, New Hampshire
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Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide
Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
