Live Free Home Health Care LLC

Pros

• The caregivers are consistent in their care and leave detailed notes for families.
• The office staff is prompt in communicating changes and updates.
• The team shows genuine care and dedication, with clients feeling truly cared for.
• Families experience peace of mind knowing their loved ones are in capable hands.
• Live Free Home Health Care is reliable, with trustworthy and compassionate caregivers.
• The organization is accommodating with schedules and responsive during emergencies.
• Staff feel like family, reflecting a devoted, caring team culture.
• Their care and support improve quality of life and help families navigate caregiving challenges.

Cons

• An individual they hired stole drugs on the day my mom passed.
• The company blamed a local hospice company for the situation.
• The office service has been abominable.
• The deposit may not be refunded even when it is owed.
• A police report was filed but could not be proven.

Review

Across these accounts, Live Free Home Health Care emerges as a deeply trusted ally for families navigating in-home care. The threads of praise run through almost two years of care for an elderly father and stepmother, highlighting caregivers who are steady, attentive, and consistently engaged. Families note that the caregivers stay on top of details, leave thoughtful notes in a correspondence notebook, and promptly alert family members or the office if anything seems off. This attentiveness gives many families a sense of companionship for their loved ones - an especially meaningful benefit after a spouse or partner moves into assisted living or nursing care elsewhere. The overall tone is one of gratitude and confidence in the team's commitment to everyday well-being and safety.

Caregivers themselves are repeatedly described as a heart of the service. One long-tenured employee speaks with warmth about the office staff and caregivers becoming part of the family, underscoring a culture of loyalty and devotion. Another testimonial notes that, aside from everyday work, there is a strong sense of belonging, with the person expressing genuine love for the people they work with and their shared mission. The sentiment is echoed by others who are currently or previously employed by Live Free, who describe the organization as accommodating of schedules, supportive of employees, and dedicated to meaningful, person-centered care. The pay is mentioned as fair by those who work in direct caregiving roles, with many emphasizing how fulfilling it feels to help elders and the broader community.

Families also describe the impact on loved ones' quality of life. A common refrain is peace of mind: knowing that a parent or grandparent is cared for by compassionate, attentive professionals provides comfort during difficult times. In several testimonials, the care is described as going beyond basic tasks to include comfort, attentiveness, and a willingness to go "above and beyond" to ensure comfort and safety during each visit. The compassion and reliability of the care teams translate into tangible improvements in daily life, with caregivers helping families navigate practical concerns and maintain a sense of normalcy during transitions and health changes.

Leadership and coordinated care are highlighted in longer narratives that recount experiences from the perspective of the family meeting the agency's leadership. One family details a multi-year relationship during which Tammy, the Executive Director, and the Office Team worked closely to address evolving needs and ensure the right caregivers were matched to the right tasks. It is recounted how, even when a caregiver could not make a shift due to snowstorms or illness, Live Free quickly arranged a capable replacement, underscoring their reliability. Specific mentions of Tammy and Christine illustrate a partnership approach to problem-solving, with care teams adapting to preferences and concerns while maintaining continuity of service. These stories emphasize a collaborative model that many families found essential when coordinating care across different providers and timelines.

The testimonials also trace a broader commitment stretching back to the organization's inception. One reviewer reflects on having worked with Live Free since 2016, praising a level of commitment, integrity, and compassion that they believe is unmatched in the field. The screening processes, the careful assembly of caregiving teams, and the emphasis on trusting caregivers with their own loved ones are repeatedly lauded. The sense that Live Free aims to provide "top-notch care" with careful attention to the person and their family's needs is a recurring theme, culminating in a strong recommendation for those seeking in-home care that treats families with dignity and care.

Not all reflections were unqualified positives, however. One reviewer recounts a troubling incident: an individual hired by the agency allegedly stole drugs on the day their mother passed away. They emphasize that a police report was filed and that the company's response involved shifting blame to a local hospice company, with the reviewer expressing concern about the agency's interviewing and screening processes. This account serves as a cautionary note about the importance of thorough vetting and accountability. It also acknowledges that there were caring and capable caregivers involved in other experiences, even as the reviewer feels the need to flag a serious concern.

Another critical voice distinguishes between the caregiving teams and administrative experience. In this account, the caregivers are rated highly - described as five stars or more - while the office and administrative side are labeled as problematic. The reviewer mentions paying a substantial deposit at the outset and, after the loved one's passing, not receiving a refund despite repeated follow-up. The complaint centers on perceived unfairness in handling deposits and the sense that administrative staff, particularly a person named Tammy who runs the outfit, did not adequately address the financial aspect. This perspective adds nuance to the overall impression, reminding prospective clients that, while the caregiving staff may excel, administrative and financial processes can significantly affect the experience.

Taken together, the multitude of reviews paints a portrait of Live Free Home Health Care as an organization capable of delivering compassionate, reliable in-home care with a strong culture of caring and teamwork. Families repeatedly praise the warmth, competence, and dedication of the caregivers and the responsiveness of leadership and office staff when needs arise. The service is described as offering genuine peace of mind, practical support with insurance and scheduling, and a sense of partnership through challenging transitions. At the same time, potential clients are reminded to consider administrative practices, including deposit handling and refund policies, and to engage in thorough discussions about expectations and contingencies. Overall, Live Free is portrayed as a powerful, caring option for in-home elder care, with clear strengths in caregiver quality and compassionate leadership, alongside areas where families recommend clear communication and careful financial arrangements.

New Hampton, New Hampshire, offers a peaceful and convenient location for senior living. With a diverse selection of restaurants such as Homestead Restaurant and Cielito Mexican Restaurant, residents can enjoy a variety of dining options just a short drive away. The area also boasts several pharmacies like Rite Aid and Hannaford Pharmacy for easy access to medications and healthcare needs. Places of worship such as First Free Will Baptist Church and St Mark's Episcopal Church provide spiritual support for seniors looking to maintain their faith community. Additionally, parks like Ashland Ballfield and Wellington State Park offer opportunities for outdoor recreational activities. With nearby physicians like Newfound Family Practice and hospitals like Speare Memorial Hospital, seniors can access quality healthcare services in the area. Overall, New Hampton provides a well-rounded environment with amenities that cater to the needs of older adults seeking a comfortable and convenient place to call home.

Restaurants

• Homestead Restaurant (3 miles)
• Basic Ingredients (5.1 miles)
• Bristol Diner (5.4 miles)
• Cielito Mexican Restaurant (5.4 miles)
• LinCross Roast Beef and More (5.4 miles)
• Burger King (5.6 miles)
• The Hilltop Restaurant At Steele Hill Resorts (5.6 miles)

Pharmacies

• Rite Aid (4.8 miles)
• Hannaford Pharmacy (7.5 miles)
• Rite Aid (7.8 miles)
• Rite Aid (9.6 miles)
• CVS Pharmacy (10.2 miles)
• Hannaford Pharmacy (10.4 miles)
• Rite Aid (10.5 miles)

Places of Worship

• First Free Will Baptist Church (5.2 miles)
• St Mark's Episcopal Church (5.4 miles)
• Bristol United Church of Christ (5.4 miles)
• Union Congregational Church (10 miles)
• Congregational Church of Laconia (10.3 miles)
• St André Bessette Parish (10.5 miles)

Parks

• Ashland Ballfield (5.3 miles)
• Wellington State Park (7.3 miles)
• Wellington State Park (7.5 miles)

Physicians

• Newfound Family Practice (5.4 miles)
• Mid-State Health Center (6.3 miles)
• Belknap Family Health Care (7.1 miles)
• Lrghealthcare Sleep Evaluation Center (8.7 miles)
• Orthopedic Professional Association (8.8 miles)
• Lrg Healthcare Ambulatory (8.8 miles)
• Plymouth Family Practice (9.5 miles)

Cafes

• Sunshine and Pa's (7.2 miles)
• Squam Lake MarketPlace (8.1 miles)
• Cafe Monte Alto (9.9 miles)
• Aroma Joe's Coffee (10 miles)
• Wayfarer Coffee Lakeport (10 miles)

Transportation

• Wild Things Taxidermy (8.4 miles)
• Mountain View Shuttle (9.6 miles)
• Alamo (10.6 miles)

Theaters

• Weirs Beach Drive-In Theater (8.8 miles)

Hospitals

• Genesis Health Care Transitional Care Unit (9.2 miles)
• Speare Memorial Hospital (10 miles)
• ClearChoiceMD Centers (10.2 miles)
• Lakes Region General Hospital North 2/Cardiac (10.7 miles)