Mas Home Care Of New Hampshire in Manchester, NH

Pros

• The caregivers create a family-like atmosphere that makes clients feel as if they are entering a second home.
• When paired with the right caregiver, the care experience can be incredibly rewarding.
• The company is accommodating to schedules and needs, with pleasant and understanding staff.
• The caregivers are compassionate and eager to help with daily living.
• MAS Home Care provides companionship and hot meals, giving families peace of mind.
• The staff are professional, knowledgeable, and consistently enjoyable to be around.
• They would highly recommend MAS Home Care to anyone seeking home care help.

Cons

• The company's internal communication sucks.
• The company lacks communication skills.
• The employers have poor communications and a horrible scheduling department.
• MAS is extremely disappointing due to poor customer care and unreliable scheduling.
• An aide allegedly smoked marijuana before shifts.
• There were incidents like a sink plug going missing and the oven being left on, indicating careless service.
• The orientation and training did not prepare staff, and much of the work is housekeeping rather than nursing.

Review

Mas Home Care of New Hampshire is best suited for families seeking daytime companionship and practical help with daily living in a home setting. The strongest asset is the caregiver pool, whose members frequently bring warmth, patience, and a sense of “family” into the home. When a compatible caregiver is matched, the experience can feel like a second home, easing the burden on the primary family caregiver and restoring daily rhythm. This option works well for seniors who want regular companionship, hot meals, and light housekeeping without heavy medical tasks. It is most effective for clients who can rely on predictable visits and do not require frequent clinical oversight. For families chasing a high-touch clinical environment, Mas will feel limited.

Nevertheless, this is not a universal fit. Those prioritizing flawless scheduling, unwavering communication from leadership, and robust problem-solving should consider alternatives. A pattern of management gaps, especially around scheduling and responsiveness, undermines trust when a visit is late or missed. The most serious red flags involve safety and accountability lapses by caregivers, such as evidence of unsafe practices or care gaps that aren’t promptly addressed. In those cases, the lack of clear escalation and accountability makes it hard to feel secure. For clients with substantial medical needs or who require nurse-level supervision, Mas may prove insufficient and other agencies with stronger QA processes or facility-based options deserve serious consideration.

The core strength remains the caregivers themselves. Reviews repeatedly note compassionate, professional staff who genuinely want to help and who can lighten the load on the primary family caregiver. The personal, relational approach translates into reliable daily routines, predictable meal times, and meaningful companionship that supports emotional well-being. When a good match is in place, the sense of continuity is tangible and reassuring. Yet this warmth is often tempered by operational gaps: inconsistent or unclear communication within the organization and uneven scheduling reliability. A standout caregiver can be paired with a schedule that works, but systemic issues surface when communication falters or coverage falls through. The result is a service that can feel extraordinary in the moment and fragile when governance slips.

MAS positions itself as a home-care provider with predetermined times, which can be practical for coordinating meals, errands, and routine. That structure aids planning, but it can also feel rigid when life throws a curveball or a last-minute need arises. Several reviews point to basic training and orientation that fail to prepare aides for the full range of real-world tasks in clients’ homes, blurring the line between companionship and nursing and leaving families to compensate. In essence, the program can deliver strong day-to-day care, but the training framework does not consistently translate into seamless, proactive care coordination. The rigidity of scheduling, coupled with uneven management support, sometimes becomes the deciding factor for families weighing Mas against more flexible options.

Families evaluating Mas should walk in with explicit expectations and a contingency plan. A practical step is to arrange a caregiver trial to test chemistry, reliability, and how well the aide handles home environments and routines. Insist on a clear escalation path: who will intervene when a visit is late or a caregiver is unavailable, and what response time to expect from the office. Define tasks up front, companionship, meal support, light housekeeping, errands, and distinguish them from nursing duties that require clinical oversight. Seek reassurance about backup aides and coverage during illness or turnover, and carefully review billing and benefits, as feedback on these areas varies. Gather references, probe the office’s responsiveness, and confirm the expected timing for scheduling changes to prevent gaps in care.

Bottom line: Mas Home Care of New Hampshire is a solid option for families who value warmth, companionship, and reliable daytime presence in a home setting, provided the schedule is workable and the office is responsive when needed. Its strongest asset, compassionate caregivers who integrate into the home life, can dramatically reduce caregiver burnout and improve daily living. The trade-offs are real: inconsistent communication, occasional scheduling breakdowns, and a training framework that doesn’t always align with every client’s nonclinical needs. For those requiring intensive medical oversight, highly predictable scheduling, or a tightly managed escalation path, alternatives or facility-based services deserve serious consideration. When the right caregiver is paired with proactive office support, Mas offers meaningful, tangible benefits that justify its place in a careful care plan.