8 Technology Drive, Bedford, NH 03110
For more information about senior living options: (844) 490-3973
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The nurses have been wonderful, kind, and gentle. Infusions have gone smoothly. OptionCare Health is described as the best nutrition formula company the reviewer has dealt with. The ordering process is simple, with courtesy monthly calls to place orders. The service is professional and attentive to detail, making the experience impressive. Christine, a pharmacist, is praised as a wonderful person who treated others with kindness and respect. The company has been reliable and easy to reach by phone, with prompt assistance when needed.
The company is described as nearly impossible to reach, with long hold times and little helpful assistance. Reviewers report poor communication and constant runaround, with staff not returning calls. Some advise avoiding BioScrip/Infusion Solutions due to consistently poor service and errors. Customers allege the company stopped answering the phone and failed to deliver supplies for months, with no warning. Billing is described as confusing and inaccurate, with missing invoices and duplicate charges. Deliveries are often late or missing, sometimes with packaging that raises concerns (e.g., smells of cigarettes). There are reports of rude or clueless staff and management. CPAP supplies and other medical items are not delivered on time, with no live assistance available. A deductible was charged upfront before the first order, with disputes and refunds failing. Reviewers accuse the company of no accountability and unreliability in service.The collection of experiences with these infusion and medical supply providers is deeply mixed, with a thread running through nearly every review: the care people received from nurses and certain frontline staff could be outstanding, while the administrative, billing, and customer-service sides often fell woefully short. A number of customers sing the praises of the nursing teams, noting kindness, gentleness, and attentiveness during infusions. In several accounts, the nursing care was the bright spot that kept patients and their families in a relatively stable routine during what is usually a difficult and stressful period. A few reviewers even highlight specific individuals - like Christine, a pharmacist described as a "wonderful human being," and pharmacy staff such as Dave and Ashley - whose professionalism and reliability stood out amid organizational chaos. The contrast between clinical care and corporate communication is a recurrent theme: the medical professionals could be excellent, but the companies behind the scenes too often failed patients in the logistics and follow-through that patients depend on.
On the other hand, a substantial portion of the feedback centers on frustrating, exasperating experiences with reach-ability, responsiveness, and administrative processes. Dozens of reviews describe long holds of 30 minutes or more, or times when no one ever gets back to the caller at all. The sentiment grows more intense when people report that their calls are routed repeatedly, that they're told to handle tasks that should be the company's responsibility (such as initiating prior authorizations), or that they feel stuck in a loop with no real person to speak to. Some customers describe the situation as a constant runaround, with little to no proactive communication from the company. The frustration isn't just about delays; there are outright accusations of incompetence and a belief that people are being shuffled around rather than helped, sometimes with patients left to do the troubleshooting themselves without sufficient guidance.
A notable recurring issue is branding and corporate accountability. Several reviewers refer to the same organization by several names - BioScrip, Infusion Solutions, Option Care, and even mentions of "whatever they call themselves these days" - implying a lack of clear identity or ownership. This sense of instability compounds customer anxiety when problems arise, because patients aren't always sure which arm of the company is responsible for which service. The friction is amplified by managerial and frontline staff dynamics that reviewers describe in sharp terms: one account labels the current manager as "clueless" and a specific staff member (Becky) as "downright rude," contributing to a sense that internal culture is inconsistent, sometimes hostile, and not aligned with patient care.
There are also several explicit, harsh condemnations that speak to a perceived erosion of trust and reliability. One review, in stark terms, calls the company "the worst medical device company ever," detailing an abrupt and prolonged cessation of phone contact for months, no warning or communication, and a failure to deliver essential supplies. The reviewer compared the experience unfavorably with another supplier and even expressed moral outrage at the behavior, using strong language to convey how deeply it affected someone who depends on these products for daily living. The same thread of concern about reliability appears in other comments about delivery delays, erratic shipping practices, and supplies arriving in ways that feel unsafe or inappropriate (for example, packaging that smells of cigarettes or the delivery of supplies by an individual in a manner inconsistent with expectations for patient care).
Billing and invoicing emerge as a separate, persistent source of distress. Reviewers report invoices that are confusing, missing charges, or showing inconsistent service dates. Some patients say only a portion of their payments or services appears on statements, while others describe repeated attempts to obtain itemized invoices or a complete ledger of charges and credits without success. A particularly sticky issue is the deductible for hypoallergenic formula - a $250 charge that one family was told would not be refunded or adjusted after it appeared in the first order. There are accounts of contracts and reimbursement changes with insurers (such as BCBS) that patients feel blindsided by, especially when those changes affect what should be covered and what patients must pay out of pocket. In one poignant narrative, a family who discovered their formula would no longer be reimbursed through a new contract had to navigate conversations about coverage with their insurer, only to find that the supplier did not recognize or resolve the discrepancy promptly, leaving the patient frustrated and economically burdened.
Delivery and logistics for essential supplies also draw sharp critique. Some reviews describe the experience of ordering, receiving, or refilling supplies for specialized nutrition or devices as a struggle that lasts for months. Complaints include being unable to reach a live person, getting bounced between departments, and having orders delayed or delivered late, all of which compound the stress of caring for a young child with serious medical needs. In some cases, patients report that the only reliable part of the process is the actual shipment once it finally goes out, while the rest of the process - reordering, confirming restocking, and dealing with cancellations or backlogs - remains a source of anxiety and anger. The same pattern shows up in comments about CPAP supplies and GI tubes, where the promise of timely fulfillment frequently clashes with reports of miscommunications and unsatisfactory customer service.
Despite the pervasive frustration, there are also voices of consistency and reassurance from long-time users who describe a different experience. One reviewer claims that after a decade of dealing with the company, they have rarely faced problems, crediting Infusion Solutions with smoothing out issues that are often caused by doctors not filling out forms correctly. This longevity seems to have built a sense of trust for some customers, who mention that when problems do arise, the resolution often comes from the company taking care of the necessary authorizations and scheduling or from the reliability of the delivery system. The presence of dedicated staff who are responsive and effective in certain roles - those named individuals who offer direct lines and prompt assistance - serves as a counterpoint to the broader complaints about process and culture. It is clear that the quality of service can vary dramatically depending on the people involved and the particular department handling a given task.
Taken together, the stories paint a complex portrait of a family of services where compassionate clinical care and dedicated frontline workers can exist side by side with a brittle, sometimes opaque, and frustrating administrative experience. Patients are drawn to the care and competence of specific nurses and pharmacists, yet they are repeatedly confronted by delays, poor communication, inconsistent internal processes, and opaque billing practices that undermine trust and stability just as they are trying to manage ongoing health needs. For many, the practical takeaway is pragmatic: if a patient's insurance permits an alternative provider, exploring other options seems prudent given the high stakes of timely delivery and accurate billing in the context of essential medical supplies and infusion therapies. In the meantime, the people who deliver direct care - nurses, pharmacists, and a few responsive individuals - are frequently cited as bright spots that keep patients hopeful amid a landscape of administrative hurdles and logistical headaches.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (1 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bioscrip Infusion Services New Hampshire in Bedford, NH is a fully furnished assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. With amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and a small library, residents can stay connected and engaged in their favorite activities.
The community also features a dining room and restaurant-style dining, providing delicious meals prepared by staff who can accommodate special dietary restrictions. Housekeeping services are provided to maintain clean and orderly living spaces.
Care services at Bioscrip Infusion Services include 24-hour supervision for peace of mind, assistance with activities of daily living such as bathing, dressing, and transfers, as well as medication management. The community also offers a mental wellness program to support residents' emotional health.
Residents can enjoy outdoor spaces and gardens for relaxation and recreation. Scheduled daily activities and resident-run programs provide opportunities for socialization and engagement within the community.
Conveniently located near various cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals, residents have easy access to nearby amenities. Whether it's enjoying a meal at a local restaurant or seeking medical care from nearby healthcare providers, everything is within reach at Bioscrip Infusion Services New Hampshire in Bedford.
Bioscrip Infusion Services New Hampshire is located at 8 Technology Drive, Bedford, NH 03110 in Hillsborough County, New Hampshire
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