New England Pediatric Services

30 Harvey Road, Bedford, NH 03110

For more information about senior living options: (844) 490-3973

5 from 13 reviews
5 stars
13
4 stars
0
3 stars
0
2 stars
0
1 stars
0

Assisted Living

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    Overall Review of New England Pediatric Services

    Pros

    • pro Families report a highly positive experience with NEPS, noting encouraging feedback and therapy that meets children where they are.
    • pro The therapy and communication at NEPS are so effective that families would strongly recommend New England Pediatric Services.
    • pro NEPS is described as having knowledgeable, professional, and caring staff across speech therapy, OT, and related services.
    • pro Cass Chapman and her team provide comprehensive wrap-around support from intake through program development and ongoing treatment.
    • pro The NEPS space is immaculate and follows a predictable routine, contributing to a clean, organized environment.
    • pro Data collection and weekly goal reporting at NEPS are thorough and highly valued by families.
    • pro The atmosphere at NEPS is comforting, making children want to return to sessions.
    • pro The staff are described as kind, smart, enthusiastic, flexible, and respectful in their care.
    • pro NEPS demonstrates exceptional dedication, often going above and beyond, including during the pandemic with tele-therapy options.
    • pro Families report meaningful progress: children grow leaps and bounds, participate in school, and some even graduate from therapy.
    • pro Long-term relationships with NEPS are common, with families staying for years and noting significant improvements.
    • pro The team validates parents' experiences and provides helpful resources and support.

    Cons

    • pro One reviewer stated they were unhappy with the programs and growth of other service providers before choosing NEPS.

    Review

    Families and caregivers consistently speak with gratitude about New England Pediatric Services (NEPS), describing it as a beacon of support for children who need speech therapy, occupational therapy, physical therapy, and even psychotherapy. Across multiple years and a range of needs, the overarching impression is that NEPS offers not only skilled therapy but a caring, family-centered approach that makes a real difference in daily life. Many reviewers emphasize how the environment itself supports healing and growth: clinical spaces that are clean, orderly, and designed to help children feel safe and ready to learn.

    A standout feature highlighted by several families is the wrap-around support from intake through program development and ongoing treatment. One parent notes that from the first contact, the process feels cohesive and well-coordinated, with staff who truly meet each child where they are. The sense of continuity is complemented by a strong emphasis on documentation and progress tracking. In particular, Cass Chapman is frequently singled out for her thorough data collection and the regular, detailed progress reports. Parents describe weekly updates that explain where their child is in relation to specific goals and what will be worked on in the coming week - information they treasure as priceless for planning at home and school activities. This transparent, data-driven approach helps families feel informed and involved in their child's therapy.

    The therapy sessions themselves receive high praise for their tone and structure. Reviewers consistently describe sessions as positive, encouraging, and engaging for children. Therapists are portrayed as patient, personable, and capable of building connections that make kids want to return week after week. The environment fostered by NEPS is intimate yet professional: staff members create a comforting atmosphere that reduces anxiety for children and invites participation. Across the board, families remark on the competence and warmth of the team, from the owner to the therapists and even the receptionist, describing them as dedicated, kind, and supportive in every interaction.

    The team's approach is often framed in terms of evidence-based, individualized care rather than a one-size-fits-all model. Several families highlight how therapy plans are tailored to the child's unique needs, with measurable goals and ongoing adjustments based on observed progress. In some cases, families move from other providers after finding NEPS's approach to be more thorough and effective. One reviewer specifically notes the value of weekly, detailed goal meetings and the sense that their child's development was being actively guided with careful planning, not just frequent sessions. The result, many report, is meaningful progress that changes a child's daily life - whether it's better communication in school, greater participation, or the gradual phasing out of therapy as goals are achieved.

    The impact of NEPS extends beyond the clinical walls to the broader routines of families' lives. Several accounts emphasize the real-world outcomes: children who once struggled to participate in school or to speak with peers gradually become active participants. Families describe milestones such as their child graduating from therapy, returning to school with confidence, and simply enjoying school again. In some cases, families travel long distances to access NEPS, underscoring the commitment they feel toward the team and the belief that this is the right place for their child's development. The pandemic era is acknowledged as a period when NEPS went above and beyond to protect health and safety while continuing to deliver effective services, including teletherapy options and flexible accommodations.

    Finally, reviewers express a sense of gratitude and trust that resonates through their messages. NEPS is described as a meaningful gift to their family, with the therapists and staff acting as steadfast partners in their child's growth. The repeated sentiment is one of wholehearted recommendation and genuine appreciation for the care, expertise, and personal attention the team provides. In sum, NEPS emerges from these experiences as a dedicated, professional, and compassionate community that helps children reach their potential, supports families through every step, and leaves a lasting, positive impact on the lives it touches.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Manchester (2 miles away) Manchester (2 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Welcome to New England Pediatric Services in Bedford, NH! Our assisted living community is dedicated to providing exceptional care and support for children with pediatric needs. We understand the unique challenges that come with caring for children, and our highly trained staff is committed to ensuring their well-being and happiness.

    Our community offers a range of amenities to enhance the quality of life for our residents. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet. Our dining room provides restaurant-style dining where children can enjoy delicious meals prepared by our skilled chefs. For those who prefer a quieter environment, we have a small library where they can relax and indulge in their favorite books.

    We provide comprehensive care services to meet the individual needs of each child. Our 24-hour supervision ensures their safety at all times, while our staff assists them with activities of daily living such as bathing, dressing, and transfers. We offer specialized meal preparation and service, including diabetes diets and catering to special dietary restrictions. Medication management is also provided to ensure proper administration.

    At New England Pediatric Services, we prioritize the mental wellness of our residents. We have a dedicated program that focuses on promoting positive mental health through various therapeutic activities and counseling sessions.

    In addition to the excellent care we provide within our community, there are numerous amenities nearby that contribute to a fulfilling lifestyle for our residents. With 6 cafes, 2 parks, 10 pharmacies, 20 physicians' offices, and 29 restaurants in close proximity, there are plenty of opportunities for outings and socialization. For transportation needs, there are two transportation options available nearby.

    New England Pediatric Services is also mindful of spiritual needs, with a place of worship located conveniently close by. In case of emergencies or medical concerns, there are five hospitals within reach.

    Our assisted living community aims to create a nurturing and supportive environment where children can thrive physically as well as emotionally. We welcome you to visit us and experience the exceptional care we provide at New England Pediatric Services in Bedford, NH.

    Nearby Places of Interest

    Physicians

    • River Road Pediatrics (1.1 miles)
    • Juvenile Diabetes Research Foundation (1.4 miles)
    • Dartmouth-Hitchcock Specialties (2.7 miles)
    • Retina Vision Center (2.8 miles)
    • Bedford Medical Imaging Center (2.8 miles)
    • McAvoy Keith MD (2.9 miles)
    • Dartmouth Hitchcock Medical Center (2.9 miles)

    Transportation

    • Eastern Bank Business Center at Manchester Boston Regional Airport (1.2 miles)
    • Manchester-Boston Regional Airport (MHT) (1.3 miles)

    Cafes

    • Starbucks (1.3 miles)
    • Pressed Cafe (1.4 miles)
    • Starbucks (2.4 miles)
    • Starbucks (2.8 miles)
    • Panera Bread (2.9 miles)
    • The Inside Scoop (3.3 miles)

    Parks

    • Nuthin' But Good Times (1.3 miles)
    • Merrimack Commons (3.6 miles)
    • Stark Park (6.3 miles)
    • Edward Roy Memorial Park (6.6 miles)

    Restaurants

    • River Road Tavern (1.6 miles)
    • Airport Diner (1.6 miles)
    • Olive Garden (2.3 miles)
    • Pipe Dream Brewing (2.4 miles)
    • The Homestead (2.5 miles)
    • Dave & Buster's (2.6 miles)
    • Five Guys Burgers & Fries (2.8 miles)

    Pharmacies

    • CVS Pharmacy (2.6 miles)
    • Walgreens (2.8 miles)
    • CVS Pharmacy (3 miles)
    • Walgreens (3.3 miles)
    • CVS Pharmacy (3.7 miles)
    • Walgreens (3.9 miles)
    • Walgreens (4.1 miles)

    Hospitals

    • Bedford Ambulatory Surgical Center (2.6 miles)
    • Marketing Initiatives (2.9 miles)
    • Elliot Hospital (4.3 miles)
    • Elliot Hospital Surgical Day Care (4.4 miles)
    • Catholic Medical Center (4.7 miles)

    Places of Worship

    • Manchester Christian Church (3.8 miles)

    Frequently Asked Questions

    Where is New England Pediatric Services?

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