St Paul's Home Care

Pros

• The place is clean.
• The caregivers are quite pleasant.

Cons

• They rarely answer the phone.
• They do not return calls.

Review

In the landscape of care facilities, the experiences shared about this place present a clear contrast between two essential dimensions: how people are treated in person and how communication is handled from afar. On one hand, there is a straightforward commendation of the environment and the people who staff it. On the other hand, there is a persistent note of frustration that centers on how the facility handles calls and inquiries. Taken together, these threads paint a picture of a setting that can feel welcoming once you're inside, yet can be difficult to reach when you're trying to connect from outside.

The most pointed issue in the feedback is a recurring problem with accessibility and responsiveness. The reviewer states plainly that the organization "rarely answers the phone, nor do they return calls." This refrain highlights a gap in communication that can be particularly challenging for families, patients, or prospective clients who need timely updates, scheduling information, or reassurance about a loved one's status. When a facility is difficult to reach, it can create a sense of uncertainty and anxiety, even if other elements of care are functioning well. The implication is not simply about bad manners; it is about reliability and the ability to establish a dependable line of contact when it matters most.

Beyond the frustration with phone contact, the review draws attention to the physical and environmental qualities of the place. Describing the facility as clean conveys more than a surface-level appeal. Cleanliness in a care setting is often associated with professionalism, safety, and an attention to detail that can reassure families about sanitary practices, organized routines, and overall standards of care. A tidy, well-maintained space tends to make residents feel comfortable and can contribute to a sense of normalcy and dignity for those receiving care. In short, the environment earns a positive nod, suggesting that residents live in a space that supports well-being.

Equally notable in the assessment is the demeanor of the staff who deliver direct care - the caregivers. The report highlights that the caregivers are "quite pleasant." This positive attribute speaks to everyday experiences of warmth, kindness, and respectful interaction. When caregivers approach their roles with friendliness and patience, it can greatly influence a resident's day-to-day experience, from how residents are greeted in the morning to how they are treated during moments of routine care. This kindness can help build trust with families as well, even if other channels of communication are not as robust as they could be.

Taken together, the message to prospective clients and their families is nuanced. The facility appears to offer a clean, welcoming in-person environment with caregivers who convey warmth and friendliness in their daily work. These elements are meaningful and contribute significantly to the quality of life for residents who experience care on-site. However, the persistent complaint about phone responsiveness introduces a crucial caveat: dependable communication channels are essential for peace of mind, especially when coordinating visits, updates, and care plans from a distance.

For anyone evaluating this care option, the takeaways are clear. The physical and interpersonal aspects of care - the cleanliness of the space and the pleasant nature of the caregivers - are strong positives that can make a meaningful difference in daily life. The area that requires attention is the facility's ability to respond promptly to inquiries and to return calls in a timely fashion. Addressing this gap could significantly enhance overall satisfaction by aligning the excellent on-site atmosphere with equally reliable external communication. Until then, families may feel reassured by the environment and staff during visits while still feeling uncertain when attempting to connect remotely.

This part of Reno, Nevada offers a convenient and diverse range of amenities suitable for senior living. With multiple physicians within close proximity, as well as hospitals such as Renown Rehabilitation Hospital nearby, residents have access to quality healthcare services. The abundance of parks in the area provides opportunities for outdoor recreation and relaxation. Additionally, there are various dining options including well-known chains like McDonald's and local favorites like Louis' Basque Corner. For those who enjoy cultural activities, Galaxy Theatres Victorian is within a short distance. Transportation options such as car rentals and Reno-Tahoe International Airport ensure easy travel accessibility. Overall, this neighborhood in Reno provides a comfortable and well-rounded environment for seniors looking to settle in the area.

Physicians

• Passalacqua Brian MD Associated Family Physicians (0.5 miles)
• Walk In Emotional Support (0.5 miles)
• Reno Diagnostic Centers (1 miles)
• Great Basin Medical Group (1.3 miles)
• Sierra Neurosurgery Group (1.3 miles)
• Washoe Medical Center - Washoe Cancer Services, Medical Director l Dardick Md (1.3 miles)
• Eye Care Associates Of Nevada (1.3 miles)

Parks

• Sage Street Park (0.5 miles)
• Rancho San Rafael Regional Park (1.8 miles)
• Whitaker Park (1.9 miles)
• Wingfield Park (1.9 miles)
• Idlewild Park (2.8 miles)

Restaurants

• McDonald's (0.5 miles)
• Sonic Drive-In (0.9 miles)
• Del Taco (1 miles)
• Rail City Casino (1.1 miles)
• Louis' Basque Corner (1.4 miles)
• The Swiss Bar (1.5 miles)
• Revision Brewing Company (1.5 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.5 miles)
• Sierra Health Mart Pharmacy (1.9 miles)
• Scolari's Food & Drug Company (1.9 miles)
• Burke's Drug (2.1 miles)
• Interstate Safety & Supply (2.4 miles)

Hospitals

• Renown Rehabilitation Hospital (1.4 miles)
• Duwell International (3 miles)

Theaters

• Galaxy Theatres Victorian (1.7 miles)

Transportation

• Enterprise Rent-A-Car (1.9 miles)
• Hertz Rent A Car (2.6 miles)
• Reno Tahoe Rental Car (2.6 miles)
• Terminal C (2.7 miles)
• Baggage Claim (2.7 miles)
• Escape Lounges (2.7 miles)
• Reno-Tahoe International Airport (RNO) (2.7 miles)

Cafes

• Bibo Coffee Company / Bibo Freddo Gelato (2 miles)
• Laughing Planet Cafe (2.1 miles)
• Too Soul Tea Co (2.1 miles)
• Magpie Coffee Roasters (2.5 miles)
• Coffeebar (2.7 miles)
• Starbucks (3 miles)

Places of Worship

• Immaculate Conception Catholic Church (2 miles)