Saint Anne's Group Home in Reno, NV

Pros

• The staff at Saint Anne's are knowledgeable and caring.
• The care has enormously improved her Parkinson's, and she has settled in nicely.
• The dad is in good hands, the house is clean, and the staff are caring and friendly, with regular updates that provide peace of mind.
• The home offers a family-like atmosphere, with attentive and kind staff who treat residents as family and keep them comfortable.
• The caregivers are loving, dedicated, and go above and beyond to improve residents' lives physically, spiritually, and emotionally.
• Saint Anne's is often described as the best group home in the area, with a spotless environment and residents who are well tended and content.
• The director goes out of her way to support residents and keeps families updated, contributing to outstanding progress for residents.

Cons

• They refused to refund any of the money to her family.
• They ran some caregivers 24 hours a day, which is illegal.
• Part of the reason their loved one got so sick was because infections were not addressed promptly.
• When they finally went to the hospital, they went downhill.
• They blame Saint Anne's for part of that.
• About five residents died while their loved one was there.
• Many residents had catheters that were not cleaned properly.
• A caregiver told them, "They went already," when their loved one needed to go to the bathroom.
• They would never recommend Saint Anne's Group Home to anyone.
• The owner appears to care only about money; it’s described as a horrible place.

Review

Saint Anne's Group Home in Reno is best suited for families that prize a very small, home-like setting where hands-on care and ongoing family communication are the top priorities. With only about seven residents, the model centers on intimate attention, family-style meals, and a sense of belonging that many families find comforting during dementia progression or hospice transitions. Several families report a calm, clean environment, continuous updates via email or text, and staff who treat residents with genuine warmth. For parents or spouses who want to feel that a caregiver team truly knows their loved one and can respond in a personalized way, Saint Anne’s presents a compelling, almost “grandma’s house” atmosphere that can ease the transition into ongoing supervision and support.

Yet, that same small, intimate framework raises questions for families weighing alternatives. For residents who require rigorous medical oversight, consistent infection control, or guaranteed, round-the-clock professional supervision, a larger, licensed facility with documented protocols may be preferable. The reviews raise red flags about catheter management and infection control, with multiple accounts of infections, delays in care, and concerns about how care tasks were performed. Questions about staffing patterns, legal compliance, and the supplier of caregiving services are not trivial in this setting, and families should not assume the absence of risk simply because the home’s size feels comfortable.

The strongest positives, caring, attentive staff, and a family-oriented approach, do provide meaningful value that can offset some drawbacks for certain residents. Several reviewers describe caregivers who go above and beyond, a welcoming environment that makes residents feel valued, and staff who provide steady updates to families. For a resident whose needs are moderate and who benefits from social interaction, individualized attention, and a sense of belonging, these are powerful advantages. When a resident responds to one-on-one care and a familiar routine, the emotional and practical benefits can be substantial, contributing to better mood, compliance with care plans, and a smoother daily rhythm.

However, the constellation of concerns surrounding medical care cannot be dismissed. Reports of persistent catheter-related issues, infections, and rooms where the cleanliness and hygiene of medical equipment were questioned cast a shadow over the overall safety profile. The allegations that caregivers were overworked or that staffing practices may not align with legal standards further complicate assessments of risk. Coupled with a contentious refund dispute tied to a family’s early departure and payment arrangements, these factors suggest that financial and operational transparency warrants stringent scrutiny before committing.

Families evaluating Saint Anne's should pursue concrete, system-wide assurances. Request current staffing ratios, licensure details, and clear protocols for catheter care, infection prevention, and emergency escalation. Insist on written policies about refunds, deposits, and service termination, and ask for recent references from families with residents in comparable care needs. Conduct site tours during a typical shift to observe response times, hygiene practices, and how meals and activities are managed. Compare these findings against larger, more medicalized options that offer structured hospice or dementia care programs, and weigh the emotional comfort of a home setting against the potential clinical risks.

In the end, Saint Anne's Group Home stands as a practical option for families prioritizing warmth, personal connection, and a small-house feel in dementia or hospice contexts. It is not a universal solution, though; the reported infections, potential staffing and regulatory concerns, and financial disputes warrant caution. For many families, exploring a handful of alternatives, especially programs with transparent medical protocols and stronger risk management, will yield a clearer sense of value. When choosing, due diligence is essential: verify care plans, demand concrete safety measures, and insist on references before making a commitment.