2839 Cedar Ridge Drive, Reno, NV 89523
For more information about senior living options: (844) 490-3973
Hospice staff bathed Mom and took care of 90% of her needs.
Eva was not there for the scheduled tour, and the staff knew nothing about the appointment. The tour proceeded without Eva, and she never called back as promised. Cessa Bella refused to refund and demanded $3,000 for an 11-day stay. The family feels the money was not earned and accuses the facility of robbing their deceased mother. Cindy, the owner, claims it is industry standard to keep the money. The reviewer cannot recommend this place. The care seemed okay, but hospice did most of it, making the facility's contribution seem insufficient.Two separate but connected experiences at Cessa Bella paint a picture of disorganization, conflicting signals, and difficult financial fallout that left a family feeling betrayed in the most vulnerable moments. In one account, a planned visit to tour the facility devolved into confusion and a troubling lack of accountability. In another, the family faced a substantial bill after their loved one had died, despite hospice care having already stepped in to cover most of the daily needs. Taken together, the stories raise questions about communication, expectations, and what constitutes fair billing in the final days of a life.
In the first experience, a family scheduled a tour of the house with a person named Eva. They arrived with a disabled loved one and found that Eva was not present. The staff they encountered seemed unaware that the appointment had even been made, and still offered them a tour anyway. They were told that Eva would call afterward, but that call never came. The absence of Eva and the staff's claimed lack of knowledge about the appointment created a sense of being dismissed and left the visitors with lingering uncertainty about how the facility operates and who is responsible for coordinating visits.
The encounter left the family feeling that there was a breakdown in basic communication and follow-through. A tour was conducted while the promised point of contact was missing, and there was no proactive outreach to rectify the situation after the fact. The lack of a clear, reliable response - despite assurances that Eva would reach out - contributed to a broader impression of unreliability and inconsistency in how patients and their families are treated when they are most in need of clarity and reassurance.
In a separate grievance, the family recounts a financial dispute that followed their mother's death. They describe an 11-day stay during which, they allege, hospice care performed most of the essential support for their mom. After the fact, Cessa Bella demanded a payment of $3,000 for that period, a sum they feel is unwarranted given how much of the care had already been provided by hospice. The core sentiment expressed is that the facility did not earn that money on its own and that charging for nearly the entire duration of care under hospice oversight is unfair and inappropriate.
Compounding the distress is a direct statement from the owner, Cindy, who purportedly told the family that "industry standard" is to keep the money. The review flags this remark as emblematic of a troubling stance, asserting that such a view treats the billing as ethically permissible when it seems not to align with who actually delivered the care. The family emphasizes that the money, in their view, was not earned and should not be kept, describing the situation in stark terms: they feel as though their dead mother's estate is being robbed, not appropriately compensated for services rendered.
The reporters acknowledge that the care their mother received appeared adequate on the surface, but they attribute the overall impression to hospice having shouldered the bulk of the responsibilities. With hospice handling the majority of the caregiving and Cessa Bella pressing for payment, the experience ultimately leaves them unable to recommend the facility. The sentiment is that while some day-to-day care might have looked acceptable, the dynamics surrounding visitation coordination and the contentious billing after their mother's death severely diminished any perceived value or trust in the service.
Taken together, these accounts suggest a family left navigating not only the emotional burden of loss but also the practical and financial complexities that accompany end-of-life care. They resonate with a broader concern about how such facilities communicate, coordinate visits, and justify charges when hospice is providing most of the hands-on support. The overarching message is one of disappointment and a wary stance toward recommending Cessa Bella, tempered by a recognition that some aspects of the care could have been adequate if not for the troubling gaps in accountability and the contentious financial dispute that followed.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Reno Tahoe International (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cessabella Residential Suite is an assisted living community located in Reno, NV. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.
Our fully furnished residential suites provide a cozy and welcoming environment for our residents to call home. Each suite includes a dining room where nutritious meals are served, prepared by our staff who are able to accommodate special dietary restrictions. Residents can also enjoy our beautiful garden and outdoor spaces, providing opportunities for relaxation and socialization.
Our dedicated housekeeping services ensure that all common areas and resident suites are kept clean and tidy at all times. Move-in coordination services are also available to assist new residents in settling into their new home smoothly.
For those in need of assistance with daily activities such as bathing, dressing, or transfers, our caring staff is available around the clock to provide support. Our team also coordinates with healthcare providers to ensure that each resident receives optimal medical care. Medication management is provided to ensure that medications are taken correctly and on time.
We understand the importance of maintaining an active lifestyle, which is why we offer scheduled daily activities for our residents to participate in. These activities cater to varying interests and abilities, providing opportunities for social engagement and mental stimulation.
In terms of nearby amenities, Cessabella Residential Suite is conveniently located near various cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals. This ensures that our residents have easy access to necessary services and entertainment options within close proximity.
At Cessabella Residential Suite, we pride ourselves on creating a warm and welcoming environment where seniors can receive the personalized care they need while enjoying a comfortable and independent lifestyle.
Cessabella Residential Suite is located at 2839 Cedar Ridge Drive, Reno, NV 89523 in Washoe County, Nevada
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