10019 Princess Cut Street, Las Vegas, NV 89183
For more information about senior living options: (866) 208-4318
Overall Review of Princess II Group Home
Pros
None found.
Cons
The reviewer describes the phone call as the rudest they’ve ever had.- The reviewer says the head of household should reconsider her life choices.
- The reviewer notes that the head of household cared only about money and hung up, saying, "That’s too low, we need more money."
- The reviewer found the experience unbelievable.
Review
Princess II Group Home in Las Vegas is best suited for families seeking a very small, home-like setting and who can tolerate a highly transactional front-line experience from leadership. In practical terms, this property likely appeals to a demographic that prioritizes a intimate living arrangement over polished customer service, but only if the family can withstand blunt pricing dynamics and a staff culture that appears to treat inquiries about eligibility as a financial hurdle. The single, hard-edged takeaway is that the environment, if it exists as marketed, is overshadowed by how prospective residents are spoken to and priced when questions arise.
Those considering alternatives should look toward options with consistently professional communication, transparent pricing, and a track record of respectful interactions. Families whose priority is clear, courteous engagement from leadership, and predictable move-in costs will find more stable partners in larger, better-established facilities. For seniors with stronger medical or daily-care needs, or for anyone who requires a framework built on standard operating procedures, the smoother path lies elsewhere, where staff are held to defined standards and where concern for potential residents is conveyed through process as well as tone.
The apparent advantages of a compact, domestic setting, more personalized attention, a quieter, home-like routine, and easier access to staff in a small footprint, are substantially undercut by a decisive negative signal: the way inquiries are handled. The available feedback describes a phone interaction that was not only unhelpful but aggressively money-centered, culminating in a hang-up when financial questions were raised. That single impression calls into question the entire culture of the operation. When pricing posture is central to every interaction, the perceived value of any pros, however genuine the appeal of a small, intimate environment, shrinks to near irrelevance.
In terms of due diligence, prospective residents should impose crystal-clear expectations before any commitment. Request a formal tour and insist on meeting multiple staff members, not just a single point of contact. Seek a written breakdown of all fees, move-in costs, ongoing charges, and any penalties, with verification from third-party sources if possible. Ask for resident rights documentation, complaint procedures, and a recent reference from another family. If documentation reveals a pattern of dismissiveness or pressure over money, treat that as a red flag and broaden the search.
This situation hurts the most vulnerable: individuals who rely on staff for daily security, dignity, and steady communication. The risk here is not only a poor first impression but a sustained pattern where pricing ethics color every interaction, potentially eroding trust and compromising the resident’s sense of safety. Families with limited financial flexibility or those who require careful, respectful guidance through the admission process will likely experience ongoing friction. In short, the combination of a one-star rating and a blunt, money-first communication style signals a misalignment with the core expectations of responsible senior care.
Bottom line: this community, as currently perceived, is not a reliable choice for most families seeking steady care with respectful, transparent engagement. The decisive factor is staff conduct around pricing and inquiries; without a meaningful shift in tone and process, the few potential advantages of a small, home-like setting never justify the risk. If a family still considers exploring Princess II, demand a formal, written policy on fees and a tour that includes multiple staff perspectives, then compare those findings against more established options in the Las Vegas area. In practice, better alternatives exist for those who value clarity, empathy, and dependable administration over a compact footprint.
10 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
McCarran International (5 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Medicare Coverage for Assisted Living: An In-Depth Exploration
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes