1812 Starbuck Drive, Las Vegas, NV 89108
For more information about senior living options: (866) 208-4318
Overall Review of Healthy Home Care
Pros
The agency is a great place to work and for personal care services.- They are better than all competitors.
Cons
The agency is described as an awful company.- The PCA staff would sit idle during visits instead of assisting the mother.
- They would fall asleep on the job rather than providing care.
- They allegedly left the mother soiled and dirty.
- There were numerous no-shows by the PCA staff.
- They reportedly changed the bed with soiled, wet linen.
- The reviewer notes they would never treat anyone the way some PCA staff treated the mother.
Review
Healthy Home Care in Las Vegas is best suited for families that can stay tightly engaged in the care process and demand rigorous accountability from a home-care provider. This community rewards oversight and active coordination, particularly when the aim is to source personal care services at a lower cost or with flexible scheduling. The hard truth is that success here hinges on strong management and a proactive caregiver team; without that culture in place, the experience becomes inconsistent at best and unsafe at worst. For families willing to set clear expectations, monitor visits, and insist on reliable backups, this agency can be a workable option. For everyone else, the risk of abrupt gaps in care or substandard assistance is too high to ignore.
Those who may want to consider alternatives are primarily families seeking dependable, uninterrupted service and a consistently high standard of daily personal care. If daily punctuality, thorough assistance, and a zero-tolerance approach to neglect are non-negotiable, look toward providers with documented reliability and robust oversight. Clients with more complex medical needs or those requiring 24/7 coverage are likely to find this agency lacking unless a strong, ongoing escalation framework and back-up staffing plan are guaranteed in writing. In short, this option demands close scrutiny and a readiness to switch providers if schedules slip or caregiver performance deteriorates.
The apparent positives in the care landscape here are that some reviewers view the agency as “better than all competitors” and hear positive signals about the workplace culture and the potential for genuine, personal care. When caregivers are present and appropriately supervised, the level of attentiveness, dignity, and practical help can be solid, and families may experience moments of relief and genuine assistance. Those favorable notes imply that talent exists within the team and that with the right oversight, care can reach a reasonable standard. The challenge is translating those moments into a consistently reliable service, day after day, week after week.
However, the main cons documented by multiple reviewers dwarf the potential upsides. Reports of caregivers arriving late, falling asleep on the job, or failing to perform basic tasks, leaving a client soiled or not showing up at all, signal a fundamental reliability gap. Instances of bed linen being left dirty and neglectful touches around personal care strike at the core of safety, dignity, and trust. Even if a portion of the staff delivers commendable care, the frequency and severity of these lapses undermine confidence in long-term care planning. In a decision-making frame, these reliability problems are what most strongly argue against choosing Healthy Home Care unless strict safeguards are guaranteed and enforceable.
For families moving forward, a disciplined due-diligence approach is essential. Seek a written care plan that specifies caregiver qualifications, scheduled and backup coverage, and explicit accountability for missed visits or lapses in care. Insist on access to a supervising clinician or manager who reviews care logs, trouble-shoots scheduling, and conducts routine quality checks. Require a documented escalation protocol for missed visits, caregiver performance concerns, and immediate remediation steps. Ask for references from current clients and recent former clients, and verify that the agency provides trained, background-checked staff with ongoing training and clear expectations. A trial period with measurable outcomes, attendance, task completion, and client comfort, helps determine if the promised standards will hold.
Ultimately, Healthy Home Care may be a reasonable fit for families willing to invest in aggressive oversight and clear, enforceable protections. It is not a fit for those who cannot supervise care closely or who cannot tolerate the instability suggested by the inconsistent reviews. The practical path is to pursue alternatives that emphasize reliability, accountability, and predictable service, unless a robust, verifiable plan is in place that guarantees consistent caregiving excellence. For the right family, it can work; for too many others, the safer choice is to explore other agencies with stronger track records and rigorous safeguards.
8 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
McCarran International (9 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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