Hallow Hands Home Care Ltd

Pros

• Hallow Hands responded promptly and provided more help than others.
• They offered a lot of referrals and listened to the customer's needs.
• The company accommodated the customer's needs effectively.
• The customer highly recommends Hallow Hands to others looking for assistance.
• The company was hired to care for the customer's husband after his discharge from skilled nursing.
• They required payment in advance, indicating a level of professionalism and commitment.
• The customer used 50 hours of service and wanted a refund for the unused hours.
• Despite initial difficulty in contacting the company, they eventually responded to the customer's message.
• Hallow Hands informed the customer about sending a refund check.
• The customer is disappointed with the delay in receiving the refund check and attempts to contact the company have been unsuccessful.

Cons

• The company did not provide the promised refund after only using 50 hours of their service.
• The phone numbers provided by the company were disconnected, making it difficult to contact them.
• Despite leaving a message and being promised a refund, no check was received even after two weeks.
• Calls to the company are now going unanswered and messages are being ignored, indicating poor customer service.

Review

Hallow Hands appears to be a reputable and efficient company, as highlighted by a satisfied customer who was impressed with their prompt response and helpfulness. The customer mentioned that Hallow Hands stood out from other options due to their quick and thorough assistance. They appreciated the company's willingness to listen to their needs and provide valuable referrals. This positive experience led the customer to highly recommend Hallow Hands to others in need of similar services.

However, not all experiences with Hallow Hands have been as positive. Another customer shared their disappointment regarding a financial matter. After hiring Hallow Hands to care for her husband following his discharge from skilled nursing, the customer was required to pay for two weeks of service in advance, amounting to 75 hours of care. However, they only ended up utilizing 50 hours of service. Seeking a refund for the unused hours, the customer encountered difficulties when trying to contact the company. The phone numbers they had were disconnected, leaving them unable to reach out for resolution.

After an additional month of persistence, the customer managed to find a new phone number for Hallow Hands and left a message seeking assistance with their refund request. Two days later, a representative from the company finally responded and informed them that a check for $501 had been sent out on [date]. However, as of writing this review, it had been two weeks since that communication and no refund check had been received by the customer. In addition to this setback, subsequent attempts at contacting Hallow Hands proved futile as nobody answered calls or returned messages.

These opposing experiences shed light on both the strengths and weaknesses of Hallow Hands as a caregiver service provider. On one hand, they are commended for their responsiveness and dedication towards meeting clients' needs by providing necessary referrals promptly. This showcases their commitment towards ensuring customers receive suitable care solutions tailored specifically for them.

On the other hand, there are concerns raised about Hallow Hands' handling of financial matters. The requirement to pay in advance for services not fully utilized raises questions about their refund policy and customer service practices. Moreover, the difficulty faced in reaching out to the company and the lack of follow-through on promises, such as sending a refund check, adds further skepticism.

In conclusion, while Hallow Hands received positive feedback for their responsiveness and assistance in fulfilling clients' needs, there are drawbacks that need to be addressed. Issues related to communication and reliability regarding financial matters have been reported by dissatisfied customers. These conflicting experiences suggest a need for improvement in certain areas of Hallow Hands' operations to ensure consistent quality service provision for all clients.

This particular area of Las Vegas, Nevada, offers a convenient and bustling community for senior living. With several pharmacies located within close proximity, accessing medication and healthcare services is easily manageable. Additionally, there are a variety of cafes and restaurants nearby, providing options for dining out or grabbing a quick bite to eat. For medical needs, there are reputable physicians and medical centers within a few miles' radius. Transportation options are also readily available, with monorail stations and airport terminals located within a short distance. Overall, this area provides seniors with the convenience of essential amenities and services in a vibrant urban setting.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walmart Pharmacy (0.9 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (1.9 miles)

Cafes

• Dutch Bros Coffee (0.3 miles)
• Starbucks (1.5 miles)
• Starbucks (1.9 miles)
• The LINQ Hotel & Casino (2.2 miles)
• Primrose (3 miles)
• Hello Kitty Cafe (3.1 miles)

Restaurants

• The Phoenix Bar & Lounge (0.5 miles)
• The Golden Tiki (1.4 miles)
• The Marketplace (1.6 miles)
• McDonald's (1.7 miles)
• Peppermill Inn (1.7 miles)
• Tacos El Gordo (1.7 miles)
• Encore Beach Club (1.8 miles)

Physicians

• Southwest Medical Rancho Urgent Care (1.3 miles)
• Sunrise Hospital and Medical Center (3.2 miles)
• Digestive Disease Specialists (3.9 miles)
• Longford Medical Building (4.3 miles)
• Nevada Orthopedic & Spine Center (4.3 miles)
• Comprehensive Cancer Centers of Nevada (4.3 miles)
• Hope Cancer Care of Nevada (4.4 miles)

Transportation

• Las Vegas Monorail - Sahara Station (2 miles)
• Las Vegas Monorail - Harrah's/Quad Station (2.2 miles)
• ARIA Express Bellagio Station (2.6 miles)
• Concourse A (4.7 miles)
• Terminal 1 (4.7 miles)
• A Gates / B Gates Security Checkpoint (4.8 miles)
• Harry Reid International Airport (LAS) (4.8 miles)