2117 California Street, Carson City, NV 89701
For more information about senior living options: (844) 490-3973
The Lodge elicits a broad mix of feelings from its residents' families and visitors. Across many accounts, the community is described as warm, welcoming, and well-led by a team that genuinely cares about residents' quality of life. Yet several reviewers point to areas that could use attention - particularly when it comes to atmosphere and decor, as well as the consistency of staff interactions. Overall, the tone leans toward gratitude and satisfaction, punctuated by a few strong caveats.
Several families highlight how the facility's atmosphere impacts everyday life. One reviewer notes the halls feel sterile and would benefit from decorating - pictures in the hallways and more color in the upstairs patio could provide mental stimulation and a less clinical vibe. This concern isn't universal, but it recurs enough to suggest that improving aesthetics could enhance residents' mood and sense of belonging. At the same time, others praise the physical structure itself, calling the building beautiful and commending the care that goes into activities, meals, and social opportunities. The contrast between a handsome building and a more vibrant interior atmosphere forms a thread running through many comments.
Move-in experiences and early impressions are repeatedly described as smooth and thoughtful, thanks largely to Victoria Erwin. Several reviews commend her for kindness, information, and patience during the transition, noting she was available by phone and willing to meet in person without an appointment. Her ability to greet residents by name and to be attentive to how they and their families were feeling is singled out as a meaningful, caring touch. Victoria's impact is echoed by others who were toured through the Lodge multiple times; even when the facility didn't fit their parents' needs, she offered guidance and support, underscoring a culture of consideration and personal attention.
Across multiple testimonials, Cassie, Lindsay, Denise, Connie, and a broader team of staff are repeatedly thanked for their dedication and responsiveness. Families describe staff as patient, attentive, knowledgeable, and professional, with several noting how quickly concerns were addressed and how thorough the staff's guidance was regarding care plans and at-home recommendations. Denise, Lindsay, and Cassie are specifically thanked for helping families feel supported during caregiving transitions, with praise for prompt paperwork and clear recommendations. Connie is singled out for excellence in handling activities and exercise programs, while Sandra from the cleaning team earns appreciation for her diligence and friendly presence, often alerting families to potential issues with helpful, kind communications.
Yet no set of reviews would be complete without at least a few critical voices. One reviewer specifically labels Lindsay as "the least professional healthcare worker" they have encountered, describing dismissive or rude behavior toward families, residents, and even other staff. There is also an explicit edit from the same reviewer asserting a lack of willingness to engage further with Denise. Another review raises a concern about a property staff member who allegedly treated delivery drivers rudely and unprofessionally, with questions about how such behavior would translate to interactions with residents. These points, while not representative of every experience, suggest there are moments when interpersonal dynamics fall short of the high standards others have praised.
A more emotionally charged portion of the commentary comes from a review recounting a family member going missing and the ensuing communication challenges. The reviewer describes frustration with a staff member's refusal to confirm or deny the resident's whereabouts, interpreting it as evasive and insensitive in a situation that was already fraught with anxiety for the family. The incident highlights how privacy policies and procedural boundaries can clash with families' urgent need for information, underscoring the sensitivity required in handling delicate situations.
Despite the disagreements and the notable criticisms, the consistent thread across most accounts is trust in the Lodge's ability to care for residents and support families. Many reviewers express confidence in the facility's leadership and in the care team's capacity to foster a sense of community. Phrases like "second to none," "one of the best living facilities in Carson City," and "the staff are amazing and well led by management" appear repeatedly, with families recounting real improvements in their loved ones' lives: new friendships formed, meaningful social events, and a noticeably improved quality of life through tailored activities and responsive caregiving. The Lodge is described as a place where residents feel valued and supported, a community that families would recommend to others despite the occasional concerns noted.
In sum, The Lodge presents itself as a caregiving environment that many families hold in high regard for its caring staff, responsive administration, and overall ambiance. The positive experiences center on compassionate move-in processes, attentive and professional care teams, and opportunities for social engagement that enrich residents' days. At the same time, reviewers call for greater aesthetic warmth in the halls, more consistently professional conduct across all staff, better handling of day-to-day interactions with service providers and residents alike, and clearer, more transparent communication in sensitive situations. Taken together, the feedback paints a picture of a facility with strong foundations and dedicated people, yet with notable room to grow in areas that affect mood, perception, and day-to-day interactions.
Everlasting Senior Care is an assisted living community located in Carson City, NV. Our community provides a comfortable and safe environment for seniors to thrive and receive the care they need.
Our fully furnished apartments offer a cozy and familiar setting for our residents. They can enjoy the beautiful outdoor space, which includes a garden where they can relax and take in the fresh air. We provide housekeeping services to ensure that their living spaces are always clean and tidy.
At Everlasting Senior Care, we understand the importance of staying connected in today's digital age. That's why we offer Wi-Fi/high-speed internet access throughout our community so that residents can easily stay in touch with their loved ones.
We pride ourselves on providing personalized care services tailored to each individual's needs. Our trained staff is available to assist with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive the medical attention they require. Additionally, we assist with medication management and provide diabetes diet options for those who need them.
Meals are an important part of our residents' day, so we have a dining room where they can enjoy delicious meals prepared by our skilled culinary team. We accommodate special dietary restrictions to ensure that everyone receives nutritious meals suitable for their needs.
To enhance the social aspect of living at Everlasting Senior Care, we organize scheduled daily activities for our residents to enjoy. These activities aim to engage them physically, mentally, and emotionally, promoting overall well-being.
Our community is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals. This ensures easy access to essential services whenever needed.
At Everlasting Senior Care in Carson City, NV, we strive to create a nurturing environment where seniors can feel at home while receiving top-notch care and enjoying an active lifestyle.
Everlasting Senior Care is located at 2117 California Street, Carson City, NV 89701 in Carson City, Nevada
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