Mountain View Health & Rehab

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  • Interior

    A cozy seating area with a wooden sofa adorned with patterned pillows, complemented by a lush potted plant and traditional artwork on the wall.

  • Outdoors

    A small building with American flags displayed outside, surrounded by trees on a sunny day.

  • Building

    A small government building featuring American and state flags.

  • Bedroom

    A cozy hotel room featuring twin beds with red bedding and a warm ambiance.

  • Landscaping

    A charming wooden gazebo nestled in a well-kept garden, perfect for relaxation and outdoor gatherings.

  • Garden

    A serene garden area with a bench and a shaded tree along a pathway.

  • Plant

    A neatly organized office space featuring a desk, bookshelf, and decorative elements.

Mountain View Health & Rehab

201 Koontz Lane, Carson City, NV 89701

For more information about senior living options: (844) 490-3973

3.2 from 21 reviews
5 stars
9
4 stars
3
3 stars
1
2 stars
0
1 stars
8

Skilled Nursing Facility

Overall Review of Mountain View Health & Rehab

Pros

  • pro The staff at Mountain View Health and Rehab Center are amazing and dedicated to the residents.
  • pro Yvette is praised for outstanding care and has become like family to the patient.
  • pro The grandmother is well taken care of and loves all the staff.
  • pro Mountain View is described as a hidden gem with impeccable cleanliness and exceptional care.
  • pro Sophia Petri is absolutely phenomenal with her knowledge of procedures involved in complex cases.
  • pro The staff, from nurses and therapists to CNAs and receptionists, demonstrate a genuine passion for their work.
  • pro The hospice staff were thoughtful and caring, going to great lengths to make the patient comfortable and secure.
  • pro Mountain View has been described as a beacon of hope and support.

Cons

  • pro They would give zero stars if they could, claiming the facility smells like urine everywhere and residents are left in soiled conditions.
  • pro They accuse CNAs on night shift of neglecting residents, allowing them to lie in urine and feces all night.
  • pro They say management told staff not to wake residents until about two hours before shift change.
  • pro They claim the facility prioritizes money over resident care and that abuse occurs and is covered up.
  • pro They report losing personal items (photos, purses, blankets, quilts) and receiving others' clothes after a loved one's death.
  • pro They describe poor communication, with family members unable to reach the facility or get callbacks.
  • pro They warn that kitchen staff lack proper background checks, noting a felon working in the kitchen.

Review

Mountain View Health and Rehab Center in Carson City, Nevada, emerges in these accounts as a place of striking contrasts. Some residents and families sing its praises, calling it a "hidden gem" with pristine cleanliness, compassionate care, and staff who treat patients as if they were family. Others describe nights of neglect, questionable management decisions, and serious hygiene and safety concerns. Taken together, the accounts depict a facility that elicits powerful, divergent experiences depending on who you are, who you encounter on shift, and which department you interact with.

On the negative side, several reviewers allege chronic lapses in basic care and dignity. One account accuses the night CNAs of failing to care for residents, leaving them in urine and stool for extended periods, and even recounts management explaining that in certain parts of the building it's "BEST to not wake people until about 2 hours before shift change." The rhetoric is urgent and angry, with phrases like "SMELLS LIKE PISS EVERYWHERE" and "RESIDENTS ARE CRAWLING ON THE GROUND WITH HELMETS" describing a picture of severe neglect and danger. Several reviewers claim instances of abuse or cover-ups when authorities arrive, and they urge others not to place loved ones there. The tone is unmistakably alarmed, with calls to shut the place down and warnings that staff put money ahead of patient care. Complaints span from purported gaps in dental hygiene - "not brushing teeth, so they were brown" - to diapers that were consistently full, suggesting ongoing, systemic neglect rather than isolated incidents.

The same threads of concern are reinforced by stories of communication breakdown and access problems. Families report being unable to reach residents or receive timely calls back, and one reviewer states that a grandfather cannot be contacted despite repeated attempts. There are specific accusations that guardianship battles were impeded by staff, with claims that someone named Amy blocked guardianship arrangements to secure financial interests, and that the facility's actions interfered with moving a loved one to a better setting. Other reviewers describe quarantining rules that seem inconsistently applied, or at least unclear to families trying to coordinate visits or transfers, including complaints that deliveries were not quarantined as claimed. Taken together, these pieces paint a picture of a system where families feel cut off, uninformed, and powerless.

Yet, within the same facility, there are equally strong positive testimonies about individuals who go above and beyond. Multiple reviews highlight dedicated caregivers who are remembered fondly. Yvette, described as a caretaker who does an "outstanding job" and has become "more like family," receives frequent praise for anticipating needs and providing comfort. Sophia Petri is singled out as "absolutely phenomenal" with her knowledge and compassion, offering reassurance to families navigating Alzheimer's and similar conditions. Amy and Nancy, nurses named in heartfelt messages, are credited with care plans that keep loved ones on track and feeling secure. A staff member named Isabella, along with Steve, the activities coordinator, are recognized for contributing to a supportive, hopeful environment. In these accounts, the staff's warmth and professionalism are described as the decisive factor that makes Mountain View feel like home rather than a sterile facility.

Several reviewers frame Mountain View as a place of meaningful recovery and emotional support, particularly for rehabilitation and hospice experiences. One account describes a husband's brain injury rehabilitation as a "true blessing," praising the staff's professionalism and compassion and noting that the team's dedication gives the family hope for recovery. Another reviewer recollects a grandmother in hospice receiving careful, thoughtful care during the final days, with staff going to "great lengths to make her comfortable and secure." A different witness emphasizes that, despite having patronized other brain-injury facilities nationwide, Mountain View stands out as one of the best in the region for integrated, family-centered care. For these families, the staff's reliability and the facility's approach to rehab and comfort are the anchors of trust.

Behind the praise and the criticism lie specific procedural concerns that keep resurfacing. Several reviewers describe inconsistent or confusing policies around hygiene and daily care. The comment about "hygiene" being a frequent issue - along with reports of full diapers and teeth not brushed - appears alongside tales of clean, well-run units where residents are treated with attentiveness and respect. Some accounts note the presence of questionable kitchen staff and express fear about safety, including a concern that background checks are not thorough. A separate comment alleges a separate kitchen incident involving a former employee who was fired for religious reasons, underscoring a claim that the facility's internal dynamics and employment practices may contribute to a broader sense of unease for some families.

In sum, Mountain View Health and Rehab Center is depicted as a facility of sharp contrasts: places of genuine care, warmth, and progress, countered by reports of neglect, mismanagement, and alarming lapses in safety and communication. Some families celebrate staff members who feel like family, recounting clear, personalized acts of kindness and patient-focused care that catalyze healing and peace of mind. Other families recount fears of abuse, disrespect, and systemic shortcomings that lead them to question whether the needs and voices of residents are truly heard or prioritized. The truth for many readers is that Mountain View is not easily categorized; it can feel like a sanctuary for some and a source of deep concern for others, depending on which stories you hear and which staff you encounter on your particular day.

Features

Housing

  • 146 resident community capacity 146 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Mountain View Health & Rehab in Carson City, NV is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

The community boasts a variety of amenities designed to enhance the overall lifestyle of its residents. From the beauty salon to keep residents looking their best, to the fully furnished accommodations offering a comfortable living environment, every detail has been considered for their convenience. The computer center allows for staying connected with loved ones and engaging in online activities, while the small library provides a peaceful space for reading and relaxation. The gaming room and outdoor spaces offer opportunities for recreation and leisure, ensuring there is always something enjoyable to do. Additionally, the fitness room and wellness center promote physical health and well-being, catering to individuals looking to stay active.

Residents at Mountain View Health & Rehab can indulge in restaurant-style dining experiences within the elegant dining room. With special dietary restrictions taken into consideration, residents can enjoy delicious meals that meet their specific needs. Meal preparation and service are provided by dedicated staff members who prioritize nutrition and choice.

The community also offers a host of care services designed to support residents in their daily lives. With 24-hour call systems and supervision available, residents can feel secure knowing that help is readily available when needed. Assistance with bathing, dressing, transfers, and other activities of daily living is provided by compassionate caregivers who strive to maintain resident independence while offering assistance as required. Medication management ensures that each resident receives proper medication administration according to their individual needs.

Keeping mental wellness a priority, Mountain View Health & Rehab offers mental wellness programs aimed at enhancing cognitive function and emotional well-being. Transportation arrangements are made both for non-medical purposes such as shopping trips or outings as well as for medical appointments, ensuring that residents have access to necessary transportation services.

In terms of location convenience, Mountain View Health & Rehab benefits from being surrounded by numerous amenities within close proximity. There are cafes, parks, pharmacies, physicians, restaurants, and hospitals nearby, making it easy for residents to access various services and enjoy their surroundings.

Choosing Mountain View Health & Rehab means choosing a community that prioritizes comfort, care, and convenience. With a range of amenities and care services offered in a beautiful location, residents can expect exceptional support for their daily needs while enjoying an engaging and fulfilling lifestyle.

Nearby Places of Interest

Hospitals

  • Mountain View Care Center of C (0 miles)
  • Evergreen At Mountain View (0 miles)
  • Lake Tahoe Nevada State Park (2 miles)
  • Carson-Tahoe Hospital (2.7 miles)
  • Carson Convalescent Center (3.4 miles)
  • Sierra Surgery Hospital (3.9 miles)
  • Renown Regional Medical Center (3.9 miles)

Restaurants

  • McDonald's (0.2 miles)
  • Bamboo Garden (0.5 miles)
  • Ming's Chinese Restaurant (0.8 miles)
  • Bodines Casino (1.2 miles)
  • Chili's Grill & Bar (1.6 miles)
  • Paul Schat's Bakery (1.6 miles)
  • Del Taco (1.6 miles)

Physicians

  • Northern Nevada Allergy Clinic (0.5 miles)
  • So Others May Hear (1.8 miles)
  • Gail P Krivan, MD (2.4 miles)
  • Great Basin Primary Care Association (2.4 miles)
  • Spine Care & Rehabilitation (2.4 miles)
  • Dankworth Gary MD (2.4 miles)
  • Sierra Plastic Surgery (2.5 miles)

Pharmacies

  • Save Mart Supermarkets (0.5 miles)
  • CVS Pharmacy (1.2 miles)
  • Smith's (2.5 miles)
  • Smith's Food & Drug (2.5 miles)
  • Mike's Pharmacy (2.5 miles)
  • Walgreens (2.7 miles)
  • Medcare Pharmacy (3 miles)

Parks

  • Sonoma Park (0.7 miles)
  • Mills Park (2.5 miles)
  • Sunridge Park (2.8 miles)
  • James Lee Memorial Park (3.6 miles)
  • John Mankins Park (3.7 miles)

Cafes

  • Dutch Bros Coffee (0.7 miles)
  • Dutch Bros (1.6 miles)
  • Comma Coffee (2 miles)
  • LA Bakery (2.6 miles)
  • Starbucks (2.8 miles)
  • Dutch Bros Coffee (2.9 miles)

Frequently Asked Questions

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Nearby Communities

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