Sierra Convalescent Ctr

Pros

• The staff are amazing and unstoppable in their care for residents.
• Mountain View Health and Rehab Center is described as a hidden gem with impeccable cleanliness and exceptional care, treating patients and their loved ones like family.
• The care team demonstrates professionalism and compassion that deserve recognition.
• Sophia Petri is phenomenal with her knowledge and cares deeply for patients and their families.
• The entire staff - from nurses and therapists to CNAs and receptionists - shows genuine passion for their work, creating an inspiring environment.
• The hospice staff were thoughtful and caring, making the mother comfortable and secure in her final days.
• The grandmother is well taken care of and loves the staff, with her family kept informed about her care.
• The dedication of Mountain View's staff gives families hope that their loved ones will recover.

Cons

• The CNAs on the night shift do not properly care for the residents.
• Residents are left lying in urine and feces for hours during the night.
• Management reportedly instructs not to wake residents until two hours before shift change.
• Personal items are reportedly lost, and belongings returned are not theirs.
• The facility is described as smelling like urine and residents being on the floor with helmets.
• The place is accused of prioritizing money over care and of allowing abuse or covering it up.
• Kitchen staff are said to lack background checks, with a felon working in the kitchen.
• Families report difficulty reaching residents and concerns about guardianship interference.

Review

Mountain View Health and Rehab Center in Carson City, Nevada evokes a wide spectrum of experiences from families and former staff who have interacted with it. On one hand, several reviewers describe it as a place of genuine care and dedication, where the staff treat residents and their families like family and where rehab can be a hopeful, even life-changing process. A number of comments highlight the compassion and professionalism of individual caregivers, the importance of communication, and a sense that the facility can be a beacon of recovery and support for brain injury rehabilitation and hospice moments alike. In stark contrast, other voices recount troubling conditions, from hygiene lapses and neglect to deeper concerns about safety, oversight, and access to loved ones. Taken together, the notes paint a facility that inspires strong praise in some corners and urgent alarm in others.

Several reviews praise the night-to-night care provided by specific CNAs and front-line staff, even if other parts of the operation are questioned. One recurring thread centers on certain caregivers who are described as outstanding and highly attentive to their residents' comfort and needs. In particular, Yvette is singled out as an exceptional caretaker who knows what is needed to make a resident comfortable and who has become like family to a family member. Likewise, others repeatedly acknowledge the dedication of a broader care team - names like Amy, Nancy, Nurse Kendall, Nurse Shannon, Isabella, and Steve (the activities coordinator) are called out for their professionalism, compassion, and the sense that a patient's wellbeing is genuinely prioritized. For families dealing with brain injury rehabilitation, several reviews express gratitude for staff who treat recovery with seriousness,hope, and individualized attention.

On the flip side, there are pointed, distressing claims about neglect and unsafe conditions. One reviewer writes in strong terms about nights when residents reportedly lay in urine and stool for extended periods, with management allegedly advising not to wake residents too close to shift changes. Another person describes overwhelming odors, Roman-numeral crisis-level concerns about hygiene, and a sense that money sometimes drives decisions rather than care. The same narrative thread includes accusations that residents were not brushed teeth, diapers were not properly managed, and that there were attempts to block guardianship or access during a loved one's final days. There are even calls to shut the place down, with assertions that abuse could be occurring and that the facility did not always cooperate with law enforcement or guardianship processes. A few reviewers express fear for their relatives' safety and question the consistency of oversight and communication.

Another set of comments centers on the practicalities of access and communication. Some families report difficulty reaching residents, poor responsiveness to calls, and frustration with quarantine measures and access during periods of clearance and visitation. There are mentions of delays or failures to return calls, challenges in getting through to nurses or administrators, and worries about the accuracy and timeliness of information provided to families who live far away. A few reviewers connect these communication gaps to broader concerns about accountability and transparency, especially in high-stress situations such as guardian matters or end-of-life care.

Amid the concerns, positive experiences around end-of-life care and hospice support are vividly described. One reviewer notes that their mother was in hospice at Mountain View, and in those final days, the staff were thoughtful, compassionate, and committed to making her comfortable and secure. This same thread of care and comfort is echoed by families who say their loved ones were well taken care of, that they were kept informed, and that the staff worked hard to ensure dignity and comfort during a difficult time. The sense of being listened to and supported, even when facing challenging circumstances, appears as a counterpoint to the darker notes in other reviews.

There are also occasional warnings about staff hiring practices and safety concerns. A reviewer claims there was a kitchen employee with a criminal history and multiple charges, urging families to be cautious about background checks. Another post questions staffing and the ability to staff across zones, including a critique about the completeness of background screening. These comments underscore the importance some families place on robust, verifiable safety practices and the peace of mind that comes from knowing who is in close contact with vulnerable residents. They add another layer to the conversation about what constitutes a safe and trustworthy long-term care environment.

Overall, the collection of reviews presents Mountain View Health and Rehab Center as a place of strong contrasts. For some families, it is a source of relief and gratitude, a facility with dedicated staff, compassionate care, and meaningful progress in rehabilitation and end-of-life support. For others, it is a warning - an environment where concerns about hygiene, oversight, communication, and resident dignity are central and pressing. The common threads are clear: the quality of care hinges on individual caregivers and the overall culture of accountability at the facility, and families are encouraged to visit, ask tough questions, and observe how staff interact with residents and handle sensitive situations. In the end, the experiences shared reveal a facility that can be a lifeline for some and a source of deep fear for others, depending on the day, the staff on duty, and the specifics of each resident's circumstances.

Located in Carson City, Nevada, this area offers a variety of amenities for seniors. Close proximity to hospitals such as Mountain View Care Center and Carson-Tahoe Hospital ensures easy access to medical care. Additionally, numerous restaurants like Bamboo Garden and Chili's Grill & Bar provide convenient dining options. Nearby pharmacies, including CVS and Walgreens, offer easy access to prescription medications. For outdoor recreation, residents can enjoy parks like Sonoma Park and Mills Park. Cafes such as Dutch Bros Coffee and Starbucks provide great spots for socializing with friends or enjoying a cup of coffee. Overall, this area offers a convenient and vibrant community for seniors looking to settle in Carson City.

Hospitals

• Mountain View Care Center of C (0 miles)
• Evergreen At Mountain View (0 miles)
• Lake Tahoe Nevada State Park (2 miles)
• Carson-Tahoe Hospital (2.7 miles)
• Carson Convalescent Center (3.4 miles)
• Sierra Surgery Hospital (3.9 miles)
• Renown Regional Medical Center (3.9 miles)

Restaurants

• McDonald's (0.2 miles)
• Bamboo Garden (0.5 miles)
• Ming's Chinese Restaurant (0.8 miles)
• Bodines Casino (1.2 miles)
• Chili's Grill & Bar (1.6 miles)
• Paul Schat's Bakery (1.6 miles)
• Del Taco (1.6 miles)

Physicians

• Northern Nevada Allergy Clinic (0.5 miles)
• So Others May Hear (1.8 miles)
• Gail P Krivan, MD (2.4 miles)
• Great Basin Primary Care Association (2.4 miles)
• Spine Care & Rehabilitation (2.4 miles)
• Dankworth Gary MD (2.4 miles)
• Sierra Plastic Surgery (2.5 miles)

Pharmacies

• Save Mart Supermarkets (0.5 miles)
• CVS Pharmacy (1.2 miles)
• Smith's (2.5 miles)
• Smith's Food & Drug (2.5 miles)
• Mike's Pharmacy (2.5 miles)
• Walgreens (2.7 miles)
• Medcare Pharmacy (3 miles)

Parks

• Sonoma Park (0.7 miles)
• Mills Park (2.5 miles)
• Sunridge Park (2.8 miles)
• James Lee Memorial Park (3.6 miles)
• John Mankins Park (3.7 miles)

Cafes

• Dutch Bros Coffee (0.7 miles)
• Dutch Bros (1.6 miles)
• Comma Coffee (2 miles)
• LA Bakery (2.6 miles)
• Starbucks (2.8 miles)
• Dutch Bros Coffee (2.9 miles)