Touching Hearts at Home - Omaha

Pros

• The people who run Touching Hearts at Home are exceptionally caring and willing to help in any way needed.
• The supervisors at Touching Hearts do a great job of matching personalities between clients and cleaning ladies.
• Touching Hearts provides wonderful care and support for daily chores, particularly for individuals with health limitations.
• The company is praised for making clients feel truly cared for and loved.
• Touching Hearts stands out as the best home help company after comparing it to others in interviews.
• Geri from Touching Hearts is highly appreciated for her kindness, flexibility, and genuine care towards clients.
• Clients feel cared for and valued by Touching Hearts, as opposed to previous experiences with other companies.
• Geri from Touching Hearts is seen as a knowledgeable advocate who works well with Medicaid and League caseworkers.
• The supervisors at Touching Hearts are described as wonderful individuals who provide excellent oversight of care services.
• Clients value the effort made by Touching Hearts to address any issues or conflicts that arise with caregivers.

Cons

• The duplicate bill issue caused frustration and could have resulted in an accidental payment if not caught.
• The first caregiver provided by Touching Hearts was disliked by the client's mother, leading to the need for a replacement.
• The previous in-home health care company left the client feeling neglected and unsupported.
• The client had multiple caregivers each week who knew nothing about them, causing discomfort and inconsistency in care.
• The first cleaning lady provided by Touching Hearts clashed with the client's mother, necessitating a replacement.

Review

Touching Hearts at Home is a company that evokes polarizing opinions, with some customers expressing their utmost satisfaction and others sharing their negative experiences. However, it is evident that the company strives to provide excellent care and support to its clients.

One individual mentioned being with Touching Hearts at Home for several years and commended the company for its caring and helpful nature. The program's leaders are described as compassionate individuals who go above and beyond for their clients, even making personal visits to ensure everything is going well. The reviewer also expressed gratitude for the cleaning staff who not only willingly fulfill their requests but also accept suggestions.

However, another customer warned potential clients to exercise caution when dealing with Touching Hearts at Home. They recounted an incident where their in-laws received a duplicate bill and were falsely told it was merely a receipt. This oversight might have gone unnoticed had it not been for the vigilance of the reviewer's wife.

On a more positive note, another reviewer highly recommended Touching Hearts at Home based on their parents' experience. After evaluating three different companies, they found Touching Hearts to be the best option. The company's flexibility stood out, as they quickly replaced a caregiver when their mother didn't feel comfortable. Moreover, the reviewer praised Geri, one of Touching Hearts' supervisors, for her genuine care and frequent check-ins on both services provided and general well-being.

A new client shared their story of transitioning home after being placed in long-term care for a year. They expressed disappointment with a previous in-home health care company that frequently left them without assistance or assigned unfamiliar caregivers. Switching to Touching Hearts at Omaha made all the difference – they immediately felt cared for and valued by Geri, who took charge of setting up an effective care plan. Unlike the previous service provider, Geri genuinely cared about them as an individual rather than just another client.

Lastly, one customer praised the supervisors at Touching Hearts for their swift action when it came to addressing a conflict between a cleaning lady and their late mother. Understanding the importance of a harmonious environment, the company quickly replaced the caregiver.

In conclusion, Touching Hearts at Home has received both positive and negative feedback from its clients. While some individuals highly value the care and attention they receive from this company, others have had issues with billing or specific caregivers. It is crucial for potential clients to be aware of both perspectives before making a decision about engaging with Touching Hearts at Home.

This area of Omaha, Nebraska offers a variety of amenities that may be appealing for senior living. With several hospitals and medical centers within close proximity, residents have access to quality healthcare facilities. Additionally, there are numerous restaurants and cafes nearby for dining options. The presence of multiple pharmacies ensures convenient access to medication and healthcare supplies. The area also features several parks where seniors can enjoy outdoor activities and leisurely walks. Overall, this neighborhood provides a blend of healthcare services, dining options, and recreational opportunities that may cater to the needs and preferences of older individuals looking for a comfortable living environment in Omaha.

Hospitals

• Va Medical Center (0.1 miles)
• Nebraska Medical Center (0.9 miles)
• University of NE Medical Center (1 miles)
• Omaha Surgical Center (3.4 miles)
• Davita Omaha Dialysis (3.7 miles)
• Methodist Hospital 6 South (3.7 miles)
• Bluffs Family Health Care (4.1 miles)

Restaurants

• Paddy McGown's (0.3 miles)
• Greek Islands (0.3 miles)
• Barrett's Barleycorn Pub & Grill (0.8 miles)
• O'Leaver's Pub (0.8 miles)
• Burger King (1 miles)
• Dinker's Bar (1.1 miles)
• Alderman's Bar (1.1 miles)

Pharmacies

• Kubat Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Omaha International Food Mart (1.9 miles)
• Walgreens (2.5 miles)
• Walgreens (2.9 miles)

Parks

• Hanscom Park (0.8 miles)
• Turner Park (1.5 miles)
• Elmwood Park (1.7 miles)
• Memorial Park (2.1 miles)
• Gene Leahy Mall (2.5 miles)
• Slides (2.6 miles)
• Brown Park (3.4 miles)

Physicians

• Nebraska Medicine Ear Nose Throat Allergy & Audio (0.8 miles)
• Stanley M Truhlsen Eye Center (0.9 miles)
• Loucks Erin Childrens Physicians Dundee Omaha (1.4 miles)
• H.E.L.P. Foundation of Omaha (1.6 miles)
• Downtown Pediatric Clinic (1.9 miles)
• III Bennie Upchurch R MD (2 miles)
• Creighton Medical Association - Old Market (2.3 miles)

Cafes

• Archetype Coffee (1.2 miles)
• Archetype Coffee (2.2 miles)
• Rally Coffee Co. (2.8 miles)
• Panera Bread (3.4 miles)

Transportation

• Union Pacific Railroad (2.4 miles)