Touching Hearts at Home - Omaha

Pros

• The staff is very compassionate, on-time, and professional.
• Touching Hearts has provided great care to the client's mother for many years.
• Marcia's visits bring the client's mother much happiness.
• Lisa provides direct, yet calm, interaction with families.
• The caregivers Leah, Brie, Tasha, Jasmine, and Ashley are easy to get along with.
• The caregivers are nice and help clients with errands and transportation.
• Touching Hearts at Home is one of the best home care companies in the area.
• The owner Shannon and the office staff consistently go the extra mile to ensure services are provided.
• Kim was especially kind, and the client's mother felt safe with her.

Cons

• The agency is described as overpriced with poor morale, a shady environment, and high staff turnover due to the owner's disconnect from employees; they wouldn't choose it for a loved one.
• The reviewer would rate Touching Hearts zero stars, calling it a sophomoric health-care company that does not send competent workers and has unprofessional office staff.
• There was extreme caregiver turnover - 18 caregivers in a year - with many workers unable to perform basic tasks like cooking.
• The reviewer labels Touching Hearts as the worst company to deal with.
• They reported duplicate billing that looked like a receipt rather than a bill, causing concern.
• They consider the service price to be too high.

Review

Touching Hearts at Home in Omaha is best suited for families who want a highly supportive, at-home caregiving arrangement that centers on consistency, companionship, and practical help. The service excels for seniors who wish to remain in their own homes, with regular caregivers who handle errands, light housekeeping, meal preparation, and mobility support, all organized around a flexible schedule. When a client values ongoing relational care - caregivers who become familiar, trusted faces over months or years - this agency often delivers with a palpable sense of warmth and personal commitment. For relatives who need a partner that can step in, coordinate tasks, and keep a daily rhythm, Touching Hearts proves itself as a reliable option.

At the same time, certain realities push families to consider alternatives. Price sensitivity is a real factor, as several reviewers describe the agency as a premium option with bills that require careful review. Turnover and inconsistent staffing also surface in candid experiences, with accounts of many different caregivers over time and uneven skill sets. Some families encountered communication gaps or management friction, and a few reviews raise questions about training and supervision. For those seeking a tightly controlled cost structure, a strictly uniform caregiving roster, or a more institution-like model with standardized outcomes, there are other providers that may align more closely with those expectations.

The strongest pros circle around genuine compassion, reliability, and hands-on leadership. Caregivers are praised for punctuality, kindness, and the ability to connect with clients - some specific aides are singled out for making clients feel safe, understood, and valued. The management team shows a willingness to pivot when needs shift, with in-field involvement from leaders and a track record of coordinating schedules to cover gaps promptly. Several families highlight the owner's visible commitment to care, including personal attention to care plans, and a sense that the agency will "drop everything" to ensure services are delivered. This depth of involvement translates into meaningful continuity for many clients, as illustrated by long-running testimonials and stories of caregivers staying with families through years of changing health needs.

Those strengths, however, must be weighed against notable drawbacks. Reality checks include higher price points and some billing irregularities, such as duplicate bills, which demand vigilant oversight from families. Turnover remains a concern in some cases, with reports of multiple caregivers changing in a year and questions about consistent match quality. While the leadership's in-field presence can mitigate gaps, the variability in caregiver experience - such as differences in cooking ability or individual skill sets - means some clients will need to be explicit about expectations and care plans. A few reviews convey skepticism about the environment or the level of corporate connection to staff, underscoring the importance of due diligence in negotiating terms and monitoring results.

Decision-making should hinge on how well the agency's strengths align with the client's priorities. For families pursuing dignified home life, consistent companionship, and proactive advocacy (including navigating Medicaid pathways) Touching Hearts can be a powerful ally, especially when a trial period is used to confirm fit. Prospective clients should insist on clear, written care plans, defined scheduling expectations, and named supervisors who will be accountable for monitoring progress. Request specifics on caregiver matching, back-up coverage, and how billing is handled to avoid surprises. If a family wants a partner who will personally oversee care and weave together medical and daily living tasks with a compassionate touch, Touching Hearts stands out as a compelling, if premium, choice.

In sum, Touching Hearts at Home is a practical, experienced option for families prioritizing home-based care with deep relational continuity and hands-on leadership. It excels for those who value accessibility, weekday reliability, and advocacy that helps a loved one stay at home longer. For households where budget control, ultra-stable staffing, or a more hands-off management style are paramount, alternatives deserve consideration. When chosen thoughtfully and paired with clear expectations, Touching Hearts can deliver meaningful quality of life improvements for both clients and their families, with a demonstrated capacity to adapt as needs evolve.

This area of Omaha, Nebraska offers a variety of amenities that may be appealing for senior living. With several hospitals and medical centers within close proximity, residents have access to quality healthcare facilities. Additionally, there are numerous restaurants and cafes nearby for dining options. The presence of multiple pharmacies ensures convenient access to medication and healthcare supplies. The area also features several parks where seniors can enjoy outdoor activities and leisurely walks. Overall, this neighborhood provides a blend of healthcare services, dining options, and recreational opportunities that may cater to the needs and preferences of older individuals looking for a comfortable living environment in Omaha.

Hospitals

• Va Medical Center (0.1 miles)
• Nebraska Medical Center (0.9 miles)
• University of NE Medical Center (1 miles)
• Omaha Surgical Center (3.4 miles)
• Davita Omaha Dialysis (3.7 miles)
• Methodist Hospital 6 South (3.7 miles)
• Bluffs Family Health Care (4.1 miles)

Restaurants

• Paddy McGown's (0.3 miles)
• Greek Islands (0.3 miles)
• Barrett's Barleycorn Pub & Grill (0.8 miles)
• O'Leaver's Pub (0.8 miles)
• Burger King (1 miles)
• Dinker's Bar (1.1 miles)
• Alderman's Bar (1.1 miles)

Pharmacies

• Kubat Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Omaha International Food Mart (1.9 miles)
• Walgreens (2.5 miles)
• Walgreens (2.9 miles)

Parks

• Hanscom Park (0.8 miles)
• Turner Park (1.5 miles)
• Elmwood Park (1.7 miles)
• Memorial Park (2.1 miles)
• Gene Leahy Mall (2.5 miles)
• Slides (2.6 miles)
• Brown Park (3.4 miles)

Physicians

• Nebraska Medicine Ear Nose Throat Allergy & Audio (0.8 miles)
• Stanley M Truhlsen Eye Center (0.9 miles)
• Loucks Erin Childrens Physicians Dundee Omaha (1.4 miles)
• H.E.L.P. Foundation of Omaha (1.6 miles)
• Downtown Pediatric Clinic (1.9 miles)
• III Bennie Upchurch R MD (2 miles)
• Creighton Medical Association - Old Market (2.3 miles)

Cafes

• Archetype Coffee (1.2 miles)
• Archetype Coffee (2.2 miles)
• Rally Coffee Co. (2.8 miles)
• Panera Bread (3.4 miles)

Transportation

• Union Pacific Railroad (2.4 miles)