Touching Hearts at Home - Omaha

Pros

• Ashley was fantastic and provided warm, attentive care.
• Ta’Lynn is a wonderful representative to work with; she is kind, knowledgeable, and professional.
• Management is approachable and genuinely concerned for employees.
• Touching Hearts at Home has provided great care to clients for many years, consistently putting their needs first.
• The staff is compassionate, on-time, and professional.
• Bobi is absolutely fantastic and a true angel during difficult times.
• The owner, Shannon, goes above and beyond and cares deeply about clients.
• Touching Hearts at Home is among the best, consistently delivering dependable care.
• Kim was especially kind and helped her client feel safe and connected.
• Jayanna is exceptionally skilled, compassionate, and calming.
• Shawight is lovely to patients and fully present.
• Akilah is very kind, helpful, and supportive, even through hot nights.
• Allison, Ana, Cheri, Ireesha, Rhonda, Shawight, and the office staff bring joy and comfort to families and are highly appreciated.
• Raja and Olga are outstanding CNAs who provide excellent care.
• Geri is knowledgeable and helpful with Medicaid, keeping everyone informed.
• The supervisors are wonderful and truly care about clients.

Cons

• The client endured 12 different caregivers in 17 days, with strangers arriving at the door and uncertainty about who was coming next.
• Touching Hearts is described as the worst company to deal with, with complaints that it does not send competent workers and that the office staff are unprofessional.
• The agency is criticized for high prices, poor moral support, a shady environment, and high turnover among staff.
• There were as many as 18 caregivers in a single year, indicating poor retention.
• A duplicate bill labeled as a receipt was reported, causing confusion and concern.
• The owner was described as not being connected to her employees, contributing to turnover.
• Several reviewers stated they would not choose Touching Hearts for their loved ones.

Review

Touching Hearts at Home in Omaha is best suited for families seeking to keep a loved one safely at home while receiving practical daily assistance and meaningful social engagement. The service targets seniors who need errands, meal preparation, light housekeeping, transportation to appointments, and regular companionship, with the flexibility to scale up as needs evolve or to transition with a caregiver into a retirement community if that becomes appropriate. This agency emphasizes the human touch: dependable caregivers who arrive ready to help, and a management team that treats care as a hands-on vocation rather than a set of interchangeable tasks. For clients who value warmth, reliable presence, and a care partner who becomes part of daily life, Touching Hearts typically delivers a lived-in, home-first experience rather than a sterile, facility-bound routine.

However, families should not assume uniform reliability or a fixed, long-term caregiver assignment. A subset of reviews warns that turnover can be high and scheduling inconsistent, with multiple different caregivers showing up in a single week and unclear expectations about who arrives when. Some clients felt overwhelmed by strangers at the door and questioned whether the agency could consistently meet their needs. Billing and administrative friction also surfaces in a few accounts, including a duplicate bill and concerns about how representatives are connected to the client. Those who require strict, 24/7 coverage with one familiar caregiver or who need advanced medical care and 24-hour nursing oversight may find this agency less suitable without thorough due diligence.

On the positive side, the strongest evidence points to compassionate, attentive caregivers who frequently become trusted companions. A wide chorus of reviews highlights on-time arrivals, respectful interaction, and a genuine willingness to go beyond the basics, driving to appointments, staying with clients for extended periods, sharing meals, and easing social isolation. Management and owners are repeatedly described as engaged and responsive, with direct involvement from Shannon, Bobbi, and Kassandra when needed. In some families, the same caregiver’s presence over years created durable bonds and a sense of safety that let a parent remain at home longer than expected. When a good match is achieved, the care feels collaborative and deeply personal rather than transactional.

To determine fit, prospective clients should press for a plan that minimizes turnover and maximizes continuity. Request a dedicated care coordinator, a short-term trial, and a written care plan that names caregivers by shift, not just roles, plus backup coverage and clear communication protocols. Explore the onboarding process: how caregivers are selected, trained, and matched to personalities and routines; what happens when a caregiver is late or canceled; and how supervisors monitor quality in the field. Ask for references with similar needs, especially dementia-related scenarios, and verify the agency’s ability to coordinate with Medicaid, home health, or therapy services. A transparent, repeatable process is the best hedge against the less desirable experiences in some families’ histories with this provider.

Bottom line: the pros map well to a practical need for reliable, at-home support and human connection, especially for families who can secure a stable caregiver match and maintain open lines of communication with a responsive office. The main cons, staff turnover, irregular scheduling, and pockets of administrative inconsistency, do not automatically doom the arrangement, but they do demand proactive management. If a household prioritizes companionship and the comfort of a familiar routine over the certainty of a single, permanent caregiver, Touching Hearts can deliver strong value. If the budget is tight or absolute predictability with one caregiver is non-negotiable, this provider should be compared against others with stronger guarantees and more aggressive back-up staffing.

Informed families will come away with a clear lens: Touching Hearts at Home Omaha can be an excellent partner when the care team is carefully built, goals are aligned, and a structured governance plan is in place. It is not a one-size-fits-all solution, but it is a credible, capable option for many seniors who want to stay at home with dignity and daily purpose. The recommended path is a disciplined evaluation: schedule an in-person meeting with leadership, request caregiver introductions, insist on a trial period, and secure written assurances about continuity, backup coverage, and billing clarity. When those boxes are checked, this agency stands out as a proven ally for families navigating the complexities of in-home care.

This area of Omaha, Nebraska offers a variety of amenities that may be appealing for senior living. With several hospitals and medical centers within close proximity, residents have access to quality healthcare facilities. Additionally, there are numerous restaurants and cafes nearby for dining options. The presence of multiple pharmacies ensures convenient access to medication and healthcare supplies. The area also features several parks where seniors can enjoy outdoor activities and leisurely walks. Overall, this neighborhood provides a blend of healthcare services, dining options, and recreational opportunities that may cater to the needs and preferences of older individuals looking for a comfortable living environment in Omaha.

Hospitals

• Va Medical Center (0.1 miles)
• Nebraska Medical Center (0.9 miles)
• University of NE Medical Center (1 miles)
• Omaha Surgical Center (3.4 miles)
• Davita Omaha Dialysis (3.7 miles)
• Methodist Hospital 6 South (3.7 miles)
• Bluffs Family Health Care (4.1 miles)

Restaurants

• Paddy McGown's (0.3 miles)
• Greek Islands (0.3 miles)
• Barrett's Barleycorn Pub & Grill (0.8 miles)
• O'Leaver's Pub (0.8 miles)
• Burger King (1 miles)
• Dinker's Bar (1.1 miles)
• Alderman's Bar (1.1 miles)

Pharmacies

• Kubat Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Omaha International Food Mart (1.9 miles)
• Walgreens (2.5 miles)
• Walgreens (2.9 miles)

Parks

• Hanscom Park (0.8 miles)
• Turner Park (1.5 miles)
• Elmwood Park (1.7 miles)
• Memorial Park (2.1 miles)
• Gene Leahy Mall (2.5 miles)
• Slides (2.6 miles)
• Brown Park (3.4 miles)

Physicians

• Nebraska Medicine Ear Nose Throat Allergy & Audio (0.8 miles)
• Stanley M Truhlsen Eye Center (0.9 miles)
• Loucks Erin Childrens Physicians Dundee Omaha (1.4 miles)
• H.E.L.P. Foundation of Omaha (1.6 miles)
• Downtown Pediatric Clinic (1.9 miles)
• III Bennie Upchurch R MD (2 miles)
• Creighton Medical Association - Old Market (2.3 miles)

Cafes

• Archetype Coffee (1.2 miles)
• Archetype Coffee (2.2 miles)
• Rally Coffee Co. (2.8 miles)
• Panera Bread (3.4 miles)

Transportation

• Union Pacific Railroad (2.4 miles)