Overall Review of Good Samaritan Society-
common
8 reviews mention this
Staff are often described as kind
Many residents and families describe staff as professional, kind, and supportive.
Several reviewers say staff members show professionalism and kindness, and they describe residents or family feeling well cared for day to day. Some write that staff helped with daily routines and calmed nerves when they were nervous about getting care. A few also highlight how supportive the team felt during rehab and therapy, alongside good food and effective therapy.
caveat
9 reviews mention this
Care responsiveness and communication issues
Some reviewers report delays, poor communication, or unanswered requests for help.
A recurring complaint is that getting help can be slow or inconsistent, including call light and phone concerns. Multiple reviews mention medication or med-passing problems, such as delays, medications being withheld, or medication documentation they believed to be inaccurate. Others describe staff not showing up promptly when needed, or families feeling they had to escalate repeatedly to get addressed care needs.
caveat
5 reviews mention this
Bathing and hygiene problems
Some reviews raise concerns about hygiene and help with personal care.
Several reviewers describe hygiene support as inadequate, including needing to bathe a loved one themselves or facing refusals when asking for a bath. Some also report that residents developed bed sores during their stay, which they link to insufficient turning, moving, or care support. A few write about residents going long periods without the level of cleanliness and assistance they expected.
common
2 reviews mention this
Activities and a homelike feel
A few reviewers mention activities and a homelike environment.
One reviewer describes the setting as homelike, while another points to the activity department and specifically enjoyed bingo. These comments are limited, but they add a positive note alongside the broader mix of experiences in the reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.