Betty's House, Inc.

Pros

• The Wendy's location is neat and clean, with well-maintained restrooms.
• The staff are helpful, courteous, and friendly.
• The drive-through staff are friendly and pleasant.
• The burgers are fresh and delicious, and the chili is amazing and hot.
• Tyrese provided great help with recommendations and service.
• The nuggets are better than those at many other places.
• The Biggie Bag offers good value.
• The pickup-window staff are amazing.

Cons

• The service was slow and occasionally unresponsive.
• The counter staff ignored customers waiting at the register.
• The drive-thru line often wrapped around the building, with not enough staff to handle the crowd.
• Items from pickup orders were frequently missing or incomplete.
• The nuggets were undercooked - pink, raw, and mushy inside.
• An employee refused to take cash near closing, delaying customers.
• The Baconator contained an unacceptably small amount of bacon.
• The store showed signs of neglect, with peeling wallpaper and cleanliness complaints.

Review

This Wendy's location at 134th and West Maple Street in Northwest Omaha elicits a wide range of experiences from its customers. Across numerous visits and reviews, the common threads are a mix of solid menu quality - especially chili and classic burgers - and a struggle with service speed and consistency. Several diners praise the food, noting that the chili and certain burgers can be very satisfying, while others describe a disappointing pattern of long waits, occasionally missing items, and uneven attention from staff. The result is a restaurant that can be a reliable stop for a good meal when things are running smoothly, but one that can leave customers frustrated when the line, staff dynamics, or order accuracy falter.

Service speed appears to be the most frequently cited issue. A recurring theme is slow or inefficient service, sometimes exaggerating into multi-minute delays that hamper the overall dining experience. One reviewer recounted a drive-through that seemed to move at a crawl, with a line wrapping around the building and waits of twenty minutes for as little as a few cars ahead. Another account describes waiting at the intercom and feeling the attendant did not listen, a sentiment echoed by others who felt they were being overlooked in favor of other tasks. There are even harsher assessments: stories of being stuck in the drive-through for 20 minutes with four cars ahead, or of front-counter interactions where customers felt ignored or undervalued, only to be told to wait longer or to check back later. In contrast, some visits were much smoother, with friendly attendants and prompt pickup, underscoring the inconsistency.

Customer experiences with the food itself vary just as widely. Several reviews highlight the positives: the chili earns frequent praise for its heat and flavor, and the burgers - especially the Dave's Double and other flagship items - are described as satisfying when the service is prompt. A few patrons mention updated beverage machines delivering a wider range of drink options, which adds to the impression of a modern, well-equipped store. On the other hand, there are notable food-related complaints that undermine confidence in consistency. Some diners report burgers with too much sauce or sloppy assembly, while others complain about missing items (no fries, no pecans in salads) or incorrect orders. A troubling set of reports includes unsafe food observations - nuggets that were pink, undercooked, or otherwise questionable; a baconator with insufficient bacon; and a "piece of plastic" found in a bite. One major complaint centers on order accuracy and timing: a customer receiving a prepared order only to discover missing items after checking the bag, or being informed that their freshly ordered sandwich wouldn't be started until they arrived at the window, eroding the value of app-based ordering.

Cleanliness and facility conditions also surface in the feedback. For many, the restaurant's interior quality stands out in a positive way: several reviewers call the place clean, with neat restrooms and an overall pleasant atmosphere. In contrast, there are references to peeling wallpaper and some aging decor, suggesting that while the space is generally tidy, there may be maintenance issues that could impact the impression of a newer or more polished environment. The cleanliness perception often aligns with the overall service experience: when staff are attentive and efficient, the clean environment feels more inviting; when service is slow or error-prone, even a clean facility can feel less welcoming.

Staff demeanor and competence are clearly a double-edged sword here. On the positive side, multiple reviewers commend courteous, helpful, and friendly employees, with specific nods to team members who guide choices, help with ordering choices, and provide timely service at the pickup window. Positive anecdotes also highlight effective "pickup window" staff and the efficiency of some shifts, especially during lunch hours, where food arrives promptly as customers are leaving the counter. Conversely, other accounts describe rude or disengaged staff, forgetful behavior, or a lack of friendliness at the speaker, drive-through, or front counter. In some instances, customers specifically mention managers or employees who did not seem to care about the complaint, amplifying frustration and leading to sharper negative assessments of the location overall.

Accessibility, drive-through convenience, and ordering options contribute to the mixed impressions as well. The location advertises accessible parking and a ramp, with drive-through service and app-based pre-orders available, which many customers find convenient when it works. Yet, several reviews note that even with these features, the execution can fall short. There are stories of cash handling policies near closing creating confusion or frustration, and of app orders not being prepared until the customer actually arrives, which undermines the purpose of digital ordering. One reviewer even cites a discrepancy between posted hours and actual closing times, a detail that can be especially frustrating for late diners or those planning around a schedule.

Taken together, the experiences at this Wendy's location reveal a business with strong menu fundamentals that can shine when operations run smoothly, but with notable inconsistencies that affect reliability. The chili and certain burgers are consistently praised, and the clean interiors and helpful pickup staff offer bright spots amid the variability. However, frequent reports of slow service, missed or incorrect orders, safety concerns with food quality, and uneven staff engagement point to a need for improved consistency, training, and process discipline. For diners who prioritize solid fast-food staples and a clean facility, this Wendy's can be a dependable choice on days when the line moves quickly and orders are accurate. For those who encounter a slow or error-prone shift, the experience can quickly sour, underscoring the importance of staff coordination, order accuracy, and a more responsive front-line service approach.

This area of Omaha, Nebraska offers convenient access to a variety of amenities and services that may be of interest to seniors. With multiple pharmacies within close proximity, including Walgreens and CVS Pharmacy, obtaining medications and healthcare supplies is easily accessible. Additionally, there are several reputable physicians' offices nearby, such as Popp Cosmetic Surgery PC and Midwest Eye Care PC, ensuring quality medical care within the community. The area also features dining options ranging from fast food chains like McDonald's to upscale restaurants like The Cheesecake Factory and Kobe Steakhouse of Japan. For leisure activities, residents can enjoy movies at Majestic Cinema Of Omaha or Village Pointe Cinema, as well as visit nearby parks like Torrey Pines Park and Hefflinger Park for outdoor relaxation. In terms of healthcare facilities, hospitals such as Methodist Healthwest and Boys Town National Research Hospital are located within a few miles for comprehensive medical care. Overall, this area provides convenient access to essential services and recreational opportunities for seniors looking to settle in a vibrant neighborhood in Omaha.

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.8 miles)
• CHI Health Clinic Dermatology (161st and W Maple) (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (3.8 miles)
• Walgreens (3.8 miles)

Theaters

• Majestic Cinema Of Omaha Omaha, Ne (0.6 miles)
• Theater 15 (3.9 miles)
• Village Pointe Cinema Omaha, Ne (3.9 miles)

Places of Worship

• St Vincent De Paul Catholic Church (0.7 miles)
• Westside Church (2.5 miles)

Restaurants

• R Taco (1.2 miles)
• Porky Butts BBQ (1.7 miles)
• Omaha Tap House (2.6 miles)
• McDonald's (2.8 miles)
• The Cheesecake Factory (3.4 miles)
• Kobe Steakhouse of Japan (3.6 miles)
• Vincenzo's Ristorante (3.7 miles)

Parks

• Torrey Pines Park (1.3 miles)
• Hefflinger Park (1.8 miles)
• Hefflinger Park (1.8 miles)
• Stone Creek Playground (3.1 miles)
• One Pacific Place Park (4.3 miles)
• Keystone Park (4.7 miles)
• Somerset Park (4.7 miles)

Physicians

• Popp Cosmetic Surgery PC (1.5 miles)
• Midwest Eye Care PC (1.8 miles)
• Northwest Imaging Center (1.8 miles)
• Nebraska Spine + Pain Center (1.9 miles)
• Midwest Neurology Center (2 miles)
• Malbar Vision Center (2.1 miles)
• Sancta Familia Medical Apostolate (3 miles)

Cafes

• Scooter's Coffee (2.8 miles)
• Starbucks (2.8 miles)
• Panera Bread (4 miles)

Hospitals

• Methodist Healthwest (2.9 miles)
• Boys Town National Research Hospital (3 miles)
• NICU - Lakeside Hospital - CHI Health (4.8 miles)
• Lakeside Hospital (4.8 miles)
• Methodist Hospital 6 South (4.8 miles)
• Lakeside Hospital - CHI Health (4.8 miles)
• Davita Omaha Dialysis (4.9 miles)