The Kensington At Hastings

Pros

• The Kensington provides excellent care, with staff who are friendly and attentive to the residents' needs.
• Residents at The Kensington enjoy a variety of activities that keep them engaged and stimulated.
• The facility is clean, welcoming, and has an inviting atmosphere that feels like home.
• Many reviewers praise the quality of the food served at The Kensington, highlighting it as fantastic.
• The staff is described as caring, compassionate, and willing to go above and beyond to help residents feel comfortable and at ease.
• Families appreciate the beautiful surroundings and historical charm of the building, which once served as a hotel.
• Reviewers commend the improvements in dietary content and overall care over time in the memory unit.
• The Kensington offers amenities such as guest rooms for visiting families, allowing them to spend quality time without intruding on resident privacy.
• Positive experiences have led many families to recommend The Kensington to others seeking assisted living options.

Cons

• The current administration is uncaring and unprofessional, creating significant issues for residents.
• There is a lack of nurse presence, leading to medication errors and missed doses.
• Residents have experienced falls due to missing call buttons or malfunctioning devices.
• An ongoing infection was neglected for nearly a year, resulting in serious health consequences.
• The facility showed cruelty by discharging a resident who required higher levels of care.
• Some families have expressed dissatisfaction with the overall quality of care provided.
• Initial temperature control issues in rooms caused discomfort for some residents.

Review

The Kensington, an assisted living facility located in Hastings, has elicited a diverse range of feedback from families and residents alike. While some individuals have shared positive experiences highlighting the compassionate care provided by staff members and the engaging activities available for residents, others have voiced deep concerns regarding administrative issues that have overshadowed their loved ones' time at the facility.

One particularly troubling account comes from a family member who described their mother?s lengthy stay at The Kensington as marred by severe administrative shortcomings. This reviewer recounted distressing incidents such as a lack of nurse presence, medication errors, and even instances where their loved one fell due to inadequate safety measures, including the absence of a call button. Moreover, they detailed a year-long struggle with infections and significant weight loss that was not adequately addressed until hospice care became necessary. The family ultimately moved their mother out of The Kensington, leading to significant improvements in her health and well-being?a testament to the challenges that can arise when administrative oversight fails.

In stark contrast to this experience, many other reviews celebrate The Kensington for its welcoming environment and attentive staff. One reviewer expressed gratitude for how well their father is looked after in the facility. They praised not only the quality of care but also highlighted aspects such as delicious food and an array of engaging activities designed to keep residents active and stimulated. This sentiment resonates throughout several positive testimonials that underscore a consistent theme: compassionate care is evident among many staff members despite any potential failings at the administrative level.

Residents on memory care floors reported feeling busy and engaged; activities were tailored to encourage participation while maintaining a clean environment. Multiple reviewers indicated satisfaction with both room cleanliness and grooming standards for residents?an essential aspect in memory care settings where dignity is paramount. Positive assessments noted significant improvements over time, especially concerning dietary offerings which reportedly enhanced resident satisfaction with meals.

Moreover, visitors frequently comment on the inviting ambiance of The Kensington itself?a former hotel transformed into an assisted living community that retains historical charm alongside modern comfort features. Many describe it as homey and welcoming rather than clinical or business-like. Guests appreciate amenities like spacious rooms equipped with private bathrooms and large windows offering ample natural light. Activities ranging from Bingo games to arts-and-crafts sessions provide varied entertainment options for residents looking to engage socially within their community.

Despite these overwhelmingly positive reviews showcasing dedicated staff members who prioritize resident welfare, there remains acknowledgment of certain infrastructural needs that could improve the overall experience further?such as requests for larger elevators within the facility's historic building layout. However, during tours or visits, friends and family alike often express admiration for both the physical space housing this community as well as its vibrant communal atmosphere.

In conclusion, The Kensington in Hastings presents a mixed bag of experiences marked by profound highs anchored in exceptional resident care alongside serious lows related to administration failures impacting patient wellbeing profoundly at times. Families considering assisted living options are encouraged to weigh these testimonies thoughtfully while visiting themselves?the warmth exhibited by many staff members shines brightly against administrative challenges that may cloud judgment when evaluating this unique setting's true worthiness as home sweet home for those needing support through life's later stages.

Pharmacies

• Bert's Rexall Drug (0 miles)
• Keith's Drive-In Drug (0.2 miles)
• Keith's Pharmacies (0.2 miles)
• Village Pharmacy (1.1 miles)
• Crosier Park Pharmacy (1.3 miles)
• Ron's Pharmacy (17.8 miles)

Restaurants

• Imperial Garden Express (0.1 miles)
• Murphy's Wagon Wheel (0.1 miles)
• Odyssey Downtown (0.1 miles)
• Sanchez (0.1 miles)
• Special Scoops Ice Cream Parlor (0.1 miles)
• First Street Brewing Company (0.2 miles)
• Big Dally's Deli (0.9 miles)

Theaters

• Rivoli Theatre (0.1 miles)
• Rivoli Theatre (0.1 miles)

Places of Worship

• First Presbyterian Church (0.3 miles)
• Second Presbyterian Church (0.4 miles)
• Church of the Nazarene (0.4 miles)
• Pentecostal Temple (0.6 miles)
• Seventh Day Adventist Church (0.8 miles)
• Jehovah's Witnesses (0.9 miles)
• Lutheran Church of the Good Shepherd (1 miles)

Physicians

• Mary Lanning Home Care Service (0.3 miles)
• CHI Health Clinic Heart Institute - Hastings (0.4 miles)
• Primary Care Center (0.4 miles)
• Hastings Laser Eye Surgery Center (0.4 miles)
• Community Health Center (0.4 miles)
• Hastings Family Practice (0.4 miles)
• Ashvini Sengar MD (0.5 miles)

Transportation

• Thrifty Car Rental (0.7 miles)
• Hastings Municipal Airport (HSI) (2.2 miles)
• Masterpiece Taxidermy (17.8 miles)

Parks

• Hastings Park & Recreation (0.8 miles)
• Lincoln Park (1.2 miles)
• Hastings Recreation Complex (2.7 miles)
• Prairie Lake State Recreation Area (6.2 miles)
• Crystal Lake State Recreation Area (9.4 miles)
• The Nature Conservancy (14.2 miles)

Cafes

• Barista's Daily Grind (1.4 miles)

Hospitals

• Hastings Regional Center (2.6 miles)