Helena Manor

Pros

• The staff were extremely friendly and the move-in process was simple.
• Move-in went smoothly, with Spectrum on site as promised.
• The maintenance team was fast, efficient, and quick to resolve issues.
• It was an excellent experience; residents were treated with kindness.
• They fixed the heat issue quickly and provided helpful guidance for future needs.
• Helena Manor's maintenance and office staff, including Mario, Courtney, and Caitlin, are amazing and very helpful.
• The rental team is amazing and the property is well managed.
• The overall experience is pleasant and the management is easy to work with.
• They completed renovations and made moving in smoother than expected.
• The community feels well-supported with a nice common area and pet-friendly amenities.

Cons

• The reviewer wished the rating could be a 0/5.
• The reviewer warned that the company would screw tenants over and mess up their lives if not in writing.
• The reviewer felt three years of timely payments didn't matter when they were late one month, resulting in eviction.
• The reviewer described the company as heartless and soulless, a money grab.
• Maintenance was not completed.
• The reviewer noted the property is not in a great area, with frequent police presence and slow maintenance responses.
• The laundry facilities were described as a joke, with no updates and the dryer still unfixed after years.
• Management communication was nearly nonexistent, with rent increases and no improvements.
• The reviewer labeled the company as a bad company.

Review

Across a wide range of issues - from a collapsed dishwasher and closet repairs to a hot water heater leak and routine move-in logistics - residents repeatedly describe quick, attentive responses and a generally positive sense of support from the team managing Helena Manor and surrounding properties. The weekend incident with a leaking water heater was handled promptly, with a replacement arranged the following Tuesday and Spectrum arriving as scheduled for the necessary services. Move-in experiences were consistently described as smooth, with staff showing up on time and guiding new residents through the process. In the moment-to-moment work orders, residents frequently highlight the speed and efficiency of the maintenance crew and the friendliness of the people who staff the office.

Several reviews center on the maintenance department and the people who work there, painting a picture of a team that is reliable, accessible, and dedicated to getting problems resolved. Comments praise maintenance staff such as Mario and Mike for their competence and willingness to come by quickly, and Courtney and Caitlin in the office for their patient, helpful guidance. One reviewer specifically calls out Mario as a standout manager of maintenance, while others note that the property management team - led by figures like Ryan, Courtney, and the broader Helena Manor crew - has been consistently responsive and user-friendly. The recurring thread is that when something breaks or a project is needed, the staff do their best to address it in a timely and professional manner, often going beyond basic expectations to explain what's happening and what will be done.

Yet the experience isn't uniformly seamless. One notable issue concerns a wall with exposed insulation that was supposed to be addressed by the management. The review notes that it was promised to be fixed, but as of the account, it remained unresolved. This reflects a broader pattern in the collection: while many residents laud the quick action on many requests, there are persistent, lingering maintenance concerns that can dampen the overall experience for some tenants. The sentiment is often one of gratitude for the effort put in by the maintenance team, tempered by frustration when promised fixes don't materialize as quickly as hoped.

Financial and policy-related feedback presents a more mixed view. A long-time resident recounts a troubling experience after three years of tenancy: steady payments and then a significant rent increase, followed by financial hardship and an eviction notice. The reviewer accuses the company of not keeping promises made in writing, characterizing the situation as heartless and profit-driven. In this case, the people involved in day-to-day operations - staff such as Caitlin and Courtney - are acknowledged as amazing and capable, but the outcome underscores a distrust in how rent and late-payment situations are handled at scale. This cautionary perspective highlights the importance of clear written agreements and consistent treatment when tenants face financial difficulty.

Despite those criticisms, many residents highlight the strengths of the local management team and the living environment. They describe the staff as generous with their time, especially during move-in, when Courtney and other team members walk tenants through the process and resolve questions, even when the questions require digging for answers. One admirer notes Courtney, in particular, as an exceptional landlord who is patient and thorough, helping new tenants feel welcome and informed. The overall tone for many is that Helena Manor is a place where dedicated staff members try to make things work smoothly, especially during renovations or when new residents arrive and need guidance through complex paperwork and procedures.

Other reviews emphasize the positive, tangible benefits of living in these communities. Residents consistently mention the efficiency of the online system for maintenance requests and payments, a feature many find convenient and reliable. The properties also receive praise for being pet-friendly, with amenities like centralized mailboxes and well-located common areas that foster a sense of community. The emphasis on responsive maintenance, the presence of a practical online management system, and a generally helpful office team all contribute to a favorable impression of the living environment, even as some residents call out persistent issues like laundry facilities that have yet to be fully resolved.

In terms of safety, location, and daily life, reviewers offer a nuanced appreciation. There are occasional concerns about the neighborhood itself, with some noting it is not the most desirable area and that police activity is sometimes visible in the vicinity. Snow removal is cited as an area that could be improved, with some reviewers reporting that ice patches on walkways are left behind after larger snowfalls. Despite these concerns, many residents describe a generally positive living experience, pointing to the strong sense of community, clean facilities, and the ongoing efforts of management and maintenance staff to keep the property well maintained and responsive to tenant needs.

Taken together, the collection of reviews paints a picture of a property management team that is deeply involved and often successful in delivering timely service and personal attention. Residents consistently praise the maintenance crew for their speed and courtesy, and the office staff for their approachability and problem-solving spirit. Move-in experiences, staff interactions, and practical conveniences - like online payment systems and pet-friendly spaces - contribute to an overall sense of satisfaction. At the same time, the reviews acknowledge ongoing challenges: some maintenance items remain incomplete or slow to resolve, certain issues (like laundry facilities) have persisted for years, and there are hard-edged critiques about rent practices and eviction risk when tenants face financial difficulty. These opposing threads underscore the reality that, for many residents, Helena Manor represents a solid, caring community with room for improvement in policy consistency, long-running facility issues, and communications during financial hardship.

This part of Helena, Montana, offers a variety of amenities and services that cater to senior living. With several restaurants, cafes, and pharmacies within close proximity, residents can easily access essential goods and enjoy dining options. The presence of parks provides opportunities for leisurely walks or outdoor activities. Additionally, the availability of hospitals and physicians in the area ensures convenient access to healthcare services. Transport options such as car rental companies are nearby for added convenience. Overall, this area boasts a well-rounded selection of resources to support a comfortable and enjoyable senior living experience.

Restaurants

• Overland Express Restaurant and Lounge (0.3 miles)
• Wendy's (0.3 miles)
• McDonald's (0.3 miles)
• Bullseye Casino/Bar (0.4 miles)
• Subway (0.6 miles)
• Slim Chickens (0.6 miles)
• Papa John's Pizza (0.7 miles)

Cafes

• 1889 Coffee House (0.3 miles)
• Dive Bakery Cafe (0.6 miles)
• The Dirty Dozen (0.7 miles)
• No Sweat Cafe (1.6 miles)
• General Mercantile (1.7 miles)
• Hub Coffee (1.7 miles)
• Copperline Pasty Company (1.9 miles)

Parks

• Robinson Park (0.4 miles)
• Ramey Park (0.6 miles)
• Lockey Park (0.7 miles)
• Paws Park (1.5 miles)
• Constitution Park (1.7 miles)
• Performance Square (1.8 miles)

Hospitals

• Joint Repair Clinic of Montana (0.6 miles)
• Sleep Disorders Center St Peter's Hospital (0.7 miles)
• St. Peter's Hospital (0.8 miles)
• Helena Surgicenter (0.9 miles)
• Big Sky Care Center (0.9 miles)
• Shodair Hospital (1 miles)

Places of Worship

• Covenant United Methodist Church (0.7 miles)
• Holy Cross Traditional Catholic Church (1.1 miles)
• Christ's Church (1.2 miles)
• Mount Helena Community Church (1.2 miles)
• Mhcc Missions (1.2 miles)
• Southern Baptist Convention (1.3 miles)
• First Assembly Of God (1.3 miles)

Physicians

• Wampler Todd, MD- St Peter's Hospital (0.7 miles)
• Mountain View Family Health Care (0.7 miles)
• Partners In Pediatrics (0.8 miles)
• Helena Orthopaedic Prompt Care (0.8 miles)
• Sage Medical Clinic (0.9 miles)
• Beltone Hearing Aid Center (0.9 miles)
• Helena Orthopedic Clinic (0.9 miles)

Pharmacies

• Safeway Pharmacy (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Capital Rx (0.9 miles)
• Hi-School Pharmacy (0.9 miles)
• Bergum Drug (0.9 miles)
• CVS Pharmacy (1.7 miles)

Transportation

• Enterprise Rent-A-Car (0.8 miles)
• Rent-A-Wreck (1.1 miles)
• Horizon Air Industries (1.3 miles)
• Boeing Co. (1.8 miles)

Theaters

• Cinemark Helena And Xd (1.7 miles)