Helena Manor in Helena, MT

Pros

• They fixed the dishwasher and closet in a very timely manner.
• They provided quick support and replaced the hot water heater promptly.
• Move-in went smoothly, and they were there when they said they would be.
• The staff were extremely friendly and the move-in process was very simple.
• They were fast, efficient, and timely in addressing maintenance issues.
• They treated residents with kindness and provided a wonderful experience.
• They restored heat quickly and explained what to do if it happens again.
• The maintenance team, especially Mario, and the office staff were amazing and very helpful.

Cons

• Helena Properties will screw you over and mess up your life if you don't have written assurances.
• The laundry facilities are unreliable, and the dryer has still not been fixed after years.
• The property manager lied to the police and tried to enter the reviewer's home.
• The reviewer described the management as the worst they've ever seen.
• Rent increases and deposits are handled in a way that makes tenants feel the deposits will be kept no matter how clean the unit is.
• The area is not the greatest part of town, with slow maintenance responses.
• The company is described as BS and a bad company.

Review

Helena Manor is best suited for renters who want a practical, budget-friendly living option with a genuinely service-oriented on-site team. It rewards families and individuals who value a smooth move-in, friendly staff, and quick problem resolution more than high-end finishes or resort-style amenities. The community's core strengths lie in approachable maintenance personnel, a straightforward rental process, and a local, convenient Helena location that keeps daily errands accessible. For those who measure livability by responsiveness and personal attention from the management team, Helena Manor delivers consistently.

Those who should consider alternatives are clear about three things: flawless amenities, always-on reliability for in-unit systems, and a neighborhood with fewer safety/quality-of-life concerns. Several reviews highlight ongoing dissatisfaction with the laundry facilities, and the same threads point to inconsistent communication from management and irregular maintenance follow-through. Rent increases without transparent explanations, and upheaval in ownership or management style, further complicate staying here for households prioritizing stability. If a predictable, transparent rent structure, dependable in-building services, and a sense of security in the surrounding area are non-negotiable, other options deserve exploration.

The strongest pros at Helena Manor - responsive maintenance, approachable staff, and a moving-in experience that goes smoothly - do meaningful work offsetting some notable cons. Residents repeatedly praise the maintenance crew for being fast, knowledgeable, and hands-on, with specific wins like timely heat restoration and prompt fixes after issues are reported. The on-site team, including named staff who consistently receive praise, drives a sense of being heard and helped, which matters for families juggling schedules and budgets. An online system for requests and payments adds operational efficiency, while pet-friendly policies and well-located common spaces support daily life. In practical terms, these positives translate into fewer disruptions and steadier momentum when responding to routine repairs.

Yet the cons carry enough weight to complicate a straightforward recommendation. The laundry situation stands out as a chronic frustration, with complaints of delayed or incomplete fixes and a lack of visible accountability from corporate leadership. Communication gaps and inconsistent updates from management can leave residents feeling ignored, especially when urgent repairs or bigger concerns arise. The neighborhood's safety perception and certain long-standing maintenance gaps - snow removal, walkway icing, and pre-move-in condition issues - underscore a risk that will matter to families with elementary-age children or guests who value predictable safety and upkeep. Rent hikes and deposit disputes, reported by several long-term residents, compound the decision for renters who depend on budget predictability and clear promises from the outset.

For families aiming to maximize what Helena Manor does well, the smart play is to lean into the strongest assets while safeguarding against the weaker ones. Secure written assurances for every promised fix or improvement, preferably with a timelines-based follow-up, and insist on a formal move-in walkthrough to capture pre-existing conditions. Leverage the maintenance team's strengths by reporting issues directly to the supervising staff and tracking responses through the online system. Willingness to adapt to occasional delays and to rely on a responsive, personable on-site team will yield real daily benefits in comfort and cost-efficiency. If these strategies align with the family's priorities, Helena Manor remains a practical, value-driven choice.

Ultimately, Helena Manor offers a practical, cost-conscious option anchored by a courteous maintenance culture and a straightforward move-in. For households that prize fast, attentive service and a friendly atmosphere over premier amenities, the community delivers solid everyday livability. For those who require unwavering reliability across all amenities, transparent, predictable pricing, and a consistently safe, well-maintained neighborhood, the search should continue elsewhere. The decision hinges on the balance between appreciated staff responsiveness and the importance of trouble-free laundry, predictable costs, and dependable day-to-day infrastructure.

This part of Helena, Montana, offers a variety of amenities and services that cater to senior living. With several restaurants, cafes, and pharmacies within close proximity, residents can easily access essential goods and enjoy dining options. The presence of parks provides opportunities for leisurely walks or outdoor activities. Additionally, the availability of hospitals and physicians in the area ensures convenient access to healthcare services. Transport options such as car rental companies are nearby for added convenience. Overall, this area boasts a well-rounded selection of resources to support a comfortable and enjoyable senior living experience.

Restaurants

• Overland Express Restaurant and Lounge (0.3 miles)
• Wendy's (0.3 miles)
• McDonald's (0.3 miles)
• Bullseye Casino/Bar (0.4 miles)
• Subway (0.6 miles)
• Slim Chickens (0.6 miles)
• Papa John's Pizza (0.7 miles)

Cafes

• 1889 Coffee House (0.3 miles)
• Dive Bakery Cafe (0.6 miles)
• The Dirty Dozen (0.7 miles)
• No Sweat Cafe (1.6 miles)
• General Mercantile (1.7 miles)
• Hub Coffee (1.7 miles)
• Copperline Pasty Company (1.9 miles)

Parks

• Robinson Park (0.4 miles)
• Ramey Park (0.6 miles)
• Lockey Park (0.7 miles)
• Paws Park (1.5 miles)
• Constitution Park (1.7 miles)
• Performance Square (1.8 miles)

Hospitals

• Joint Repair Clinic of Montana (0.6 miles)
• Sleep Disorders Center St Peter's Hospital (0.7 miles)
• St. Peter's Hospital (0.8 miles)
• Helena Surgicenter (0.9 miles)
• Big Sky Care Center (0.9 miles)
• Shodair Hospital (1 miles)

Places of Worship

• Covenant United Methodist Church (0.7 miles)
• Holy Cross Traditional Catholic Church (1.1 miles)
• Christ's Church (1.2 miles)
• Mount Helena Community Church (1.2 miles)
• Mhcc Missions (1.2 miles)
• Southern Baptist Convention (1.3 miles)
• First Assembly Of God (1.3 miles)

Physicians

• Wampler Todd, MD- St Peter's Hospital (0.7 miles)
• Mountain View Family Health Care (0.7 miles)
• Partners In Pediatrics (0.8 miles)
• Helena Orthopaedic Prompt Care (0.8 miles)
• Sage Medical Clinic (0.9 miles)
• Beltone Hearing Aid Center (0.9 miles)
• Helena Orthopedic Clinic (0.9 miles)

Pharmacies

• Safeway Pharmacy (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Capital Rx (0.9 miles)
• Hi-School Pharmacy (0.9 miles)
• Bergum Drug (0.9 miles)
• CVS Pharmacy (1.7 miles)

Transportation

• Enterprise Rent-A-Car (0.8 miles)
• Rent-A-Wreck (1.1 miles)
• Horizon Air Industries (1.3 miles)
• Boeing Co. (1.8 miles)

Theaters

• Cinemark Helena And Xd (1.7 miles)