Our House

Pros

• The staff are caring and helpful, providing treatment, food, clothing, and other resources, and they continue to help.
• They are very helpful and encouraging, having helped someone who was homeless a few years ago.
• Jacqueline, Mykalah, and Angel are caring, giving, strong, determined, selfless, and amazing, and their work at Our Place is a wonderful blessing.
• Our Place is appreciated for its hours and access to help, opening at 9 and closing at 3.
• For the homeless in downtown Helena, MT, this is a great place.
• Our Place is a good place to get supportive services and they point people in the right direction.
• They are extremely helpful, and visitors look forward to the next visit.
• They are helpful and encouraging, offering suggestions for other resources that might be available.
• Rehab at Our Place is described as being at its best.
• They truly care and provide a very important service to the community.
• The staff are understanding and very helpful.
• Our Place is a fantastic resource in Helena and a great place to volunteer.

Cons

• One reviewer described the center as useless, noting unattended phone lines and a website that is merely an image.
• Another reviewer said they were unfairly and negligently kicked out because the second in command was drinking again, leaving them feeling unsafe and turned away despite their hard work.
• A reviewer called the place shady, stating staff interrupted them and even called their job, and claimed the facility is only for the mentally insane.
• A reviewer recounted that while one staff member was helpful, the person she referred them to seemed unhelpful and left them to fend for themselves, prompting them to leave.
• There was a remark about denial and malfeasance by the staff.

Review

Our Place comes across in these accounts as a central, much-needed hub in downtown Helena, one that many people rely on for support, connection, and practical help. Across a broad spectrum of experiences, the overarching thread is that the space is seen as compassionate and accommodating, with staff who are often described as caring, encouraging, and willing to go the extra mile to connect people with what they need. Several reviewers emphasize that the center has been a steady resource through difficult times - some note they've received ongoing help even after long stretches of hardship, including periods of homelessness.

There are numerous statements that highlight the immediate, tangible assistance people find there. Several reviewers describe the place as a reliable source of basic needs and services - help with housing, food, clothing, and other resources - along with guidance toward other supports in the community. One reviewer simply states that the staff are "Very helpful and encouraging" and recalls being helped during homelessness years ago, adding that the help continues to this day. The sentiment from multiple readers is that Our Place operates as a practical, one-stop site for meeting urgent needs and connecting people with longer-term solutions.

A number of voices lift up individual staff members as especially impactful. One tribute names Jacqueline, Mykalah, and Angel as "the Most Caring, Giving, Strong, Determined, Selfless and Amazing people" they know, asserting that what they do is a "Wonderful Blessing" and a lifesaving force for many. The sense of appreciation for specific, dedicated staff runs through appreciations of the care received and the hope those staff inspire. It's not just about services; it's about feeling seen, supported, and valued by people who are described as devoted to the community.

The center is also praised for its operational role in the community. Reviewers consistently call it a "fantastic resource" and a "one-stop place for every need from housing to food to socks." There are mentions of opening hours (for example, "They open at 9 and close at 3") and the ability to be pointed toward the right directions if the center itself cannot help. Some reviewers emphasize the broad reach of the services - help with housing, social services, and even basic items like socks - painted as a place where "you name it they can help." There's an appreciative sense that people who come in for help leave with a clearer path forward, even if the center may not be able to solve every problem on the first visit.

But the collection of reviews also contains sharp criticisms and difficult experiences. Some reviewers describe frustrations with what they see as insufficient or poorly functioning systems within the organization - phrases such as "phonelines are unattended" and the website "is literally just an image" are cited to illustrate gaps in communication and accessibility. A particularly charged account accuses staff of unfairly ejecting someone, claiming that the second in command was drinking again and that the person was turned away despite having already faced significant challenges. The same reviewer expresses a belief that there are better recovery centers with more client-centered approaches, signaling a tension between appreciation for the center's mission and concerns about how it is run in practice.

Another powerful and negative sentiment appears in a strongly worded critique: "SHADY HELPLESS PEOPLE, THEY INTERRUPTED ME WHEN I WAS TRYING TO EXPLAIN MY SITUATION AND THEY JUST CALLED MY JOB!!!" This account, like others that challenge the center's operations, underscores the fact that experiences can be highly inconsistent - some people report feeling dismissed or misdirected, while others describe the staff as supportive and effective. There are also remarks about issues like denial and "place holders malfesance," which reflect concerns about process, accountability, and perhaps bureaucratic barriers encountered when seeking help.

Despite the criticisms, many reviewers continue to speak positively about the impact of Our Place and the people who work there. Several describe the staff as understanding and helpful, and some express confidence in the center's broader mission to support the community. One reviewer notes that the staff not only help with housing but are a reliable source of information and guidance, sometimes even before other resources can be accessed. There's an emphasis on the center's role in enabling volunteers to contribute and on the sense that the organization is deeply embedded in the life of Helena.

In sum, the collective voice paints a picture of a well-loved, essential community resource that can be a lifeline for many, while also acknowledging serious shortcomings that need attention. The stories illustrate that Our Place can be a beacon of care and practical assistance, with staff who inspire gratitude and hope. At the same time, they reveal frustrations related to communication, consistency, and administrative processes - areas where some visitors feel let down or misserved. Taken together, the narratives point to a complex but deeply consequential institution: a place of genuine care and support for many, coupled with opportunities to improve accessibility, accountability, and client-centered practice.

This part of Helena, Montana, offers a convenient and accessible location with a variety of amenities for senior living. With several hospitals and physicians' offices within close proximity, residents have easy access to healthcare services. The numerous parks provide opportunities for outdoor recreation and relaxation. Various places of worship cater to spiritual needs, while pharmacies ensure convenient access to medications. Additionally, cafes and restaurants offer dining options for socializing or enjoying a meal out. Transportation services are also readily available for those who may not drive. Overall, this area provides a well-rounded community with everything seniors may need for comfortable and fulfilling living.

Hospitals

• Big Sky Care Center (0.3 miles)
• Helena Surgicenter (0.3 miles)
• St. Peter's Hospital (0.4 miles)
• Sleep Disorders Center St Peter's Hospital (0.6 miles)
• Shodair Hospital (0.7 miles)
• Joint Repair Clinic of Montana (1.1 miles)

Physicians

• Helena Orthopaedic Prompt Care (0.3 miles)
• Helena Orthopedic Clinic (0.4 miles)
• Partners In Pediatrics (0.4 miles)
• Helena Imaging (0.4 miles)
• Helena Dermatology & Laser Clinic (0.4 miles)
• Helena Cardiology Clinic (0.5 miles)
• Wampler Todd, MD- St Peter's Hospital (0.5 miles)

Parks

• Lockey Park (0.3 miles)
• Ramey Park (1 miles)
• Robinson Park (1 miles)
• Constitution Park (1.7 miles)
• Performance Square (1.7 miles)
• Reeder's Alley (1.9 miles)
• Paws Park (1.9 miles)

Places of Worship

• Covenant United Methodist Church (0.4 miles)
• Southern Baptist Convention (0.5 miles)
• Christ's Church (1 miles)
• Holy Cross Traditional Catholic Church (1.1 miles)
• Cathedral of St Helena (1.5 miles)
• St Paul's United Methodist Church (1.6 miles)
• Mount Helena Community Church (1.7 miles)

Pharmacies

• Bergum Drug (0.5 miles)
• Hi-School Pharmacy (0.5 miles)
• Capital Rx (0.5 miles)
• Safeway Pharmacy (0.9 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (2.2 miles)

Cafes

• Dive Bakery Cafe (0.6 miles)
• 1889 Coffee House (0.7 miles)
• The Dirty Dozen (0.7 miles)
• General Mercantile (1.7 miles)
• No Sweat Cafe (1.7 miles)
• Hub Coffee (1.7 miles)

Restaurants

• Overland Express Restaurant and Lounge (0.6 miles)
• McDonald's (0.6 miles)
• Wendy's (0.7 miles)
• Bullseye Casino/Bar (0.7 miles)
• El Vaquero Taqueria (0.8 miles)
• Slim Chickens (0.8 miles)
• Papa John's Pizza (0.9 miles)

Transportation

• Enterprise Rent-A-Car (1.1 miles)
• Rent-A-Wreck (1.6 miles)
• Horizon Air Industries (2.1 miles)

Theaters

• Cinemark Helena And Xd (1.8 miles)