Bluebird Assisted Living

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Bluebird Assisted Living Bluebird Assisted Living

Bluebird Assisted Living

1101 24th Ave SW, Great Falls, MT 59404

For more information about senior living options: (844) 490-3973

3 from 4 reviews
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Assisted Living Board and Care Home

Overall Review of Bluebird Assisted Living

Cons

  • pro The company flagged an auto-pay bill as fraud and claimed the customer had broken the contract.
  • pro The company claimed the customer's long-standing local bank did not exist.
  • pro The company repeatedly hung up on the customer while attempting to fix the accounts.
  • pro The reviewer described the customer service as the worst they have encountered.
  • pro Staffing was described as horrible and unprofessional toward residents and employees.
  • pro The reviewer stated that no one would want to work there or be a resident there.

Review

The set of experiences described paints a picture of chronic frustration and disappointing service that begins with a simple decision: closing the accounts. The first account opens with a palpable sense of fatigue and exasperation, as the writer recounts a process that felt deliberately tedious and unhelpful from start to finish. The repeated sense is that the system was not designed to assist, but to stall, leaving the customer with more obstacles than solutions. The phrase "so frustrating to deal with" captures the emotional toll of navigating a problem that should have been straightforward but instead devolved into a drawn-out clash of miscommunications and dead ends.

A pivotal moment in the narrative centers on a specific action - the addition of an auto-pay bill - being flagged as fraud. The reviewers describe a response from the company that shifted blame rather than offering clarity or assistance. They were informed that their actions constituted fraud and were told they had "broke contract." That particular claim - paired with the fraud flag - seems to have contributed to a growing sense of confusion and mistrust. The language used conveys not just a procedural error, but a perception that the company's internal checks and explanations were inconsistent, remote, and, in the reviewer's view, unfair.

Compounding the confusion was a troubling assertion about the customer's banking history. The reviewers recount that the company tried to tell them their local bank, one they had been with for eight years, didn't exist. This insistence on a non-existent institution highlights a deeper problem: it appears there was little reliable verification or clear communication to explain the issue. Instead of receiving assurance or a path forward, the customer faced contradictory statements that undermined confidence in the provider's competence and integrity.

Attempts to rectify the situation were met with further frustration - the accounts describe being repeatedly hung up on while trying to fix things. In a scenario where accuracy and timely support should be paramount, the customer felt abandoned by the very service system designed to help. The repeated disconnects not only delayed resolution but also amplified the sense of disrespect and helplessness. The overall tone suggests a pattern where assistance is intermittent at best and non-existent at worst, turning what should be routine troubleshooting into a painful ordeal.

The culmination of these experiences is summarized succinctly: a strong recommendation against engaging with the company. The reviewer uses stark phrasing to convey their verdict, labeling the customer service as the worst they have encountered to date. The intensity of the critique signals not just isolated missteps but a perceived culture of inefficiency and disengagement that leaves customers without reliable support when they need it most. It's a verdict rooted in repeated disappointment, rather than a single bad interaction.

A second perspective within the same set of feedback amplifies the sense of systemic issues. This second account emphasizes "horrible staffing" and describes staff as "super unprofessional to the residents," extending the judgment beyond customers to include employees as well. The claim suggests a workplace dynamic that may discourage good service, hinting at a broader dysfunction: a workforce that does not appear motivated or prepared to deliver respectful, professional treatment. The language implies a culture where not only residents, but staff - who would be expected to keep operations running smoothly - are viewed with disdain or disinterest, further eroding trust and reliability.

Taken together, these reviews sketch a troubling portrait of an organization perceived as plagued by miscommunication, inconsistent enforcement of rules, and a troublingly casual approach to customer care. The repeated incidents of erroneous fraud flags, conflicting statements about long-standing banking relationships, and abrupt phone disconnections coalesce into a narrative of a system that struggles to provide clear, competent support. The stronger emotional undertones - the feelings of being brushed off, dismissed, or blatantly misinformed - underline the real-world impact: customers walk away not just with a bad impression, but with a lasting sense of insecurity about the stability and fairness of their financial relationships.

For potential customers and residents, the core takeaway is a cautionary one. The experiences described raise questions about how seriously the company takes customer concerns, how well it trains its staff, and how it handles sensitive financial information. The combination of miscommunication, questionable verifications, and reported unprofessional behavior paints a picture of a service provider that may be prone to errors and reluctant to take responsibility when things go wrong. If you are considering engaging with this company, the accounts suggest you proceed with heightened vigilance, insist on clear, documented communication, and be prepared for a potential escalation if issues arise.

Features

Housing

  • 8 resident community capacity 8 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Great Falls International (2 miles away) Great Falls International (2 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Bluebird Assisted Living in Great Falls, MT is a warm and inviting community that provides board and care home services. Our residents will enjoy a comfortable and fully furnished living space with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and a small library for leisurely reading.

We understand the importance of maintaining a healthy lifestyle, which is why we offer various care services to assist our residents with their daily activities. Our dedicated staff provides assistance with bathing, dressing, and transfers to ensure their comfort and safety. We also provide specialized care such as diabetes diets and medication management to support our residents' health needs.

Mealtimes are always enjoyable at Bluebird Assisted Living. Our dining room offers restaurant-style dining where residents can savor delicious meals prepared by our skilled chefs. We cater to special dietary restrictions to accommodate individual preferences and needs.

Engaging in activities is an essential part of our residents' well-being. At Bluebird Assisted Living, we have resident-run activities that encourage socialization and provide opportunities for personal growth. Additionally, we offer scheduled daily activities to keep our residents entertained and engaged.

Our community is conveniently located near various facilities in Great Falls. With 8 cafes, 9 parks, 6 pharmacies, 20 physicians, 36 restaurants, 6 transportation options, 12 places of worship nearby, as well as 3 hospitals in close proximity, our residents have easy access to all the amenities they may require.

At Bluebird Assisted Living in Great Falls, MT, we strive to create an environment where each resident feels at home while receiving the support they need.

Nearby Places of Interest

Restaurants

  • Taco Del Mar (0.4 miles)
  • Max Casino and Sports Bar (0.4 miles)
  • McDonald's (0.4 miles)
  • Air Host Restaurant & Lounge (1.2 miles)
  • Subway (1.6 miles)
  • Mackenzie River Pizza Co. (1.6 miles)
  • Amigo Lounge (1.7 miles)

Parks

  • Montana Park (0.4 miles)
  • Broadwater Bay Park (1.6 miles)
  • Carter Park (1.7 miles)
  • Gibson Park (2.3 miles)
  • Sunnyside Park (2.4 miles)
  • Riverside Park (2.5 miles)
  • Elks Riverside Park (2.7 miles)

Physicians

  • Great Falls Clinic Marketplace (0.4 miles)
  • Central Montana Eyecare, PC (0.4 miles)
  • Pacific Cataract and Laser Institute (0.6 miles)
  • Advanced Neurology Specialists (1.5 miles)
  • Northwest Physicians (1.5 miles)
  • Radiology Montana (1.5 miles)
  • Vangilder John Md (1.5 miles)

Transportation

  • TSA Checkpoint West - Great Falls International Airport (1.2 miles)
  • Great Falls International Delta Airlines Check-in (1.2 miles)
  • Avis Rent A Car (1.2 miles)
  • Overland West (1.2 miles)
  • U-Haul Neighborhood Dealer (1.9 miles)
  • Groves Taxidermy and Firearms (2.1 miles)

Pharmacies

  • Spectrum Pharmacy (1.4 miles)
  • Public Drug Co. (2.1 miles)
  • Walgreens (2.7 miles)
  • Albertsons Pharmacy (2.8 miles)
  • CVS Pharmacy (2.9 miles)
  • Albertsons Pharmacy (3 miles)

Hospitals

  • Benefis Healthcare (1.5 miles)
  • Great Falls Orthopedic Associates (2.2 miles)
  • Benefis West Campus (2.3 miles)

Places of Worship

  • Calvary Baptist Indian Church (1.8 miles)
  • Great Falls Rescue Mission (2 miles)
  • Set Free Christian Fellowship (2.3 miles)
  • First English Lutheran Church (2.4 miles)
  • Christs Church of Great Falls (2.5 miles)
  • St Ann's Cathedral (2.5 miles)
  • St Ann's Kitchen (2.5 miles)

Cafes

  • Starbucks (2 miles)
  • Electric City Coffee (2.1 miles)
  • Charlie's Corner Cafe MT (2.2 miles)
  • Brian's Top Notch Cafe (2.3 miles)
  • Latte Love (2.3 miles)
  • True Brew Espresso (2.4 miles)
  • Morning Light Coffee Roasters (2.5 miles)

Frequently Asked Questions

Where is Bluebird Assisted Living?

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