A Plus Health Care

Pros

• Kopper at A Plus Healthcare was outstanding - knowledgeable, approachable, and genuinely invested in helping.
• Kopper made the whole process smooth and stress-free.
• Kopper is easy to talk to and takes the time to walk through everything.
• Kopper was very helpful in answering all questions and concerns.
• Kopper maintained a professional yet welcoming and warm demeanor.
• Kopper delivered excellent customer service.

Cons

• The caregiver allegedly smoked pot before work and smelled like pot, raising concerns about client care.
• The reviewer questioned how someone who was allegedly high could properly take care of a client.
• Home health did not show up twice, with doors and windows open and dogs and neighbors noticing the absence, indicating unreliability.
• The caregiver allegedly claimed she walked onto the deck with the door open, implying she didn't knock.
• The agency reportedly turned the reviewer over to a collection agency despite the caregiver never showing up.

Review

Kopper at A Plus Healthcare emerges across several accounts as a standout point of contact, with many clients describing him as knowledgeable, approachable, and genuinely invested in helping. One reviewer highlights not just his expertise but the way he made the entire process smooth and stress-free, underscoring that his involvement left them feeling confident throughout the experience. Another account compliments the way Kopper walked them through every detail, noting that he was easy to talk to and that the whole process felt uncomplicated and reassured.

Several reviewers echoed these sentiments, stressing Kopper's ability to maintain a balance between professionalism and warmth. They described him as someone who could be deeply professional while still making clients feel welcome and comfortable. The feedback often centers on the clarity and thoroughness of his explanations, with one caller emphasizing that Kopper answered every question and addressed concerns in a way that left them with an overall positive impression of both him and A Plus Healthcare.

A recurring compliment across multiple messages is the impression that Kopper provides what one reviewer called "the best customer to consumer service" they could have asked for. The praise paints a picture of someone who is not only skilled in his role but also dedicated to ensuring a positive, low-stress experience for clients navigating healthcare needs. This strong customer-service narrative is paired with a sense of personal investment in the client's outcomes, which appears to set Kopper apart in the eyes of those who engaged with him directly.

Yet, alongside these high praise, there are concerns raised about the broader service environment. One reviewer raised a serious red flag about an employee who allegedly smoked pot before going to work, arguing that such behavior would compromise the ability to provide safe, reliable care. The reviewer expressed a strong desire to escalate or address the situation through higher channels, signaling a belief that client safety and professional standards should be non-negotiable. This remark adds a dimension of caution to Kopper's otherwise positive portrayal, suggesting that for all the commendation of Kopper's client-facing skills, there are perceived gaps in staff conduct that warrant attention.

Another account describes an experience where home health did not show up on two occasions, dramatically underscoring reliability concerns. The reviewer claimed that all doors were left open, dogs were present, and neighbors corroborated that the caregiver did not appear or knock. The account also details that the caregiver claimed to have walked onto a deck with an open door, a claim the reviewer disputes. In addition, the reviewer says they have a record of text messages and phone calls with the health care worker and A Plus, and that they were ultimately turned over to a collection agency despite the caregiver's non-attendance. This narrative paints a troubling contrast to the positive experiences with Kopper, highlighting systemic issues in scheduling, accountability, and communication that can undermine trust in the overall service.

Taken together, the collection of reviews presents a nuanced portrait of A Plus Healthcare. Kopper is clearly valued by many clients for his knowledge, approachability, and proactive support, with several testimonies calling his service exceptional and stress-reducing. However, there are also clear concerns about staff reliability and professional conduct that extend beyond one individual and point to potential gaps in accountability and operational execution. The positive client interactions with Kopper suggest a high standard of customer care, while the negative experiences indicate a need for stronger enforcement of safety, attendance, and communication protocols across the broader team to ensure that all patients receive consistent, dependable care. The contrast invites a closer look at how the organization supports its caregivers, monitors performance, and follows up on reported issues to preserve the trust demonstrated in Kopper's front-line excellence.

This part of Bozeman, Montana offers a convenient and vibrant community for seniors looking to settle down. With a variety of cafes, restaurants, pharmacies, physicians, and hospitals all within close proximity, residents have easy access to essential services. The area also features several parks for leisurely walks and outdoor activities. Places of worship provide spiritual support, while transportation options like U-Haul Moving & Storage ensure easy access for visiting family members. Overall, this neighborhood provides a well-rounded living environment for seniors seeking convenience and comfort in their daily lives.

Cafes

• Feed Cafe (0.1 miles)
• Starbucks (0.3 miles)
• The Farmer's Daughters Cafe (0.8 miles)
• City Brew Coffee (1 miles)
• Wild Joes Coffee Spot (1 miles)
• Storm Castle Cafe (1 miles)
• Coldsmoke Coffee House (1.2 miles)

Restaurants

• Roost Fried Chicken (0.1 miles)
• McDonald's (0.1 miles)
• Red Tractor Pizza (0.4 miles)
• Mobowls (0.4 miles)
• Haufbrau (0.5 miles)
• The Molly Brown (0.5 miles)
• Mavens Market (0.5 miles)

Physicians

• Medicine Hands Wellness (0.1 miles)
• DOT Bozeman (0.3 miles)
• Sather Eye Clinic & Optical PC (0.6 miles)
• The Source Wellness Center (0.7 miles)
• Montana Occupational Health (0.7 miles)
• Bridger Psychiatric Services (0.7 miles)
• Allergy & Asthma Consultants of Montana (0.8 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Albertsons Pharmacy (0.4 miles)
• Safeway Food & Drug (0.4 miles)
• Collective Elevation (0.5 miles)
• Rocky Mountain Pharmacy (0.9 miles)
• Medical Arts Pharmacy (1 miles)
• Price Rite Drug and Medical Equipment (1 miles)

Hospitals

• Gallatin County Rest Home (0.6 miles)
• Joint Repair Clinic of Montana (0.7 miles)
• Bozeman Medical Arts Center (1 miles)
• Bridgercare (1 miles)

Places of Worship

• Center For Campus Ministry (0.6 miles)
• Holy Rosary Catholic Church (0.8 miles)
• Alliance Fellowship (1.3 miles)

Transportation

• U-Haul Moving & Storage (0.9 miles)

Parks

• Centennial Park (1.1 miles)
• Rose Park (1.2 miles)
• Bozeman Pond (1.2 miles)
• Peets Hill/Burke Park (1.2 miles)
• Bogert Park (1.4 miles)