Riverside Nursing & Rehabilitation Center
Save4700 North West Cliffview Drive, Riverside, MO 64150
For more information about senior living options: (844) 490-3973
The therapists were described as working hard with her. The staff greeted residents by name and sometimes shared jokes or stories. It was noted that things were always clean. The facility has an amazing physical therapy and occupational therapy program, and the team is truly dedicated to the well-being of their clients. The directors, administration, nurses, social workers, CNAs, and other staff were said to go above and beyond to ensure residents are doing okay. The staff were described as friendly and helpful, with some nurses noted as favorites.
The facility is understaffed and staff frequently fail to answer call lights or phones promptly. Families report poor communication, with messages ignored and calls redirected to voicemail. There are allegations of neglect, including delays in hospital transfers and slow ambulance response. Some staff are described as lazy or not properly certified, and the facility is criticized for disorganization. COVID-19 outbreaks are attributed to inadequate infection control and management. The bereavement experience is described as lacking empathy or condolences from the facility.Riverside Nursing and Rehabilitation Center is depicted in these accounts as a place of stark contrast, where some families and residents speak of genuine care, kindness, and skilled therapy, while others describe persistent communication failures, staffing gaps, and troubling lapses in safety and oversight. Taken together, the reviews form a mosaic in which moments of compassion and competent rehabilitation sit alongside repeated concerns about administration, timely help, and infection control. Several themes recur: difficulties reaching the facility, confusion about bills and records, and a spectrum of experiences at the bedside that range from deeply supportive to alarmingly negligent.
A number of reviewers emphasize persistent trouble getting in touch with Riverside. Calls and messages often went unanswered or were redirected to voicemail, leaving relatives without clear information about a loved one's care or status. One person recounts receiving medical bills at home even though the patient was a Medicaid recipient with no financial obligation, and notes that the bills appeared without explanation since the patient had not lived there. After a death, a family member reports extreme difficulty obtaining information useful for a death certificate, and the only post-death contact they recall was a social worker who offered belongings for pickup, with no expressions of condolences or care. These anecdotes collectively paint a picture of administrative barriers that intensified grief rather than alleviating it.
Within the same spectrum of care, one intensely negative account alleges direct responsibility for a death. A reviewer claims that Riverside refused to take a patient to the hospital when they were responsible for a fall, and ties the outcome to repeated delays and inaction. The reviewer describes wresting with guilt about not suing, signaling a powerful sense of blame and a conviction that the facility's decisions and timing played a decisive role in the patient's decline. This account sits beside other reviews that recount safer, more routine operations of the facility, underscoring how personal outcomes and expectations can dramatically color perceptions of the same place.
Against the backdrop of controversy, several voices describe Riverside as a place of genuine care and positive relationships, particularly during the patient's rehabilitation journey. One reviewer relates a long arc of care, noting that therapy staff were dedicated and that the environment remained clean and welcoming. The patient's family was able to visit regularly despite COVID precautions, and staff interactions were described as friendly and familiar - residents greeted by name, staff sharing jokes, and a sense of community that brought some comfort during a difficult time. A recurring theme is the belief that the people there, especially when the patient improved or maintained dignity, mattered deeply and created moments of joy in an otherwise challenging period.
Other reviewers offer a more measured, yet still hopeful, view: Riverside is praised for its dedicated therapy programs - physical and occupational therapy in particular - paired with supportive nursing care. Yet even among this praise, there is acknowledgement of organizational shortcomings. Some reviewers point to inconsistent staffing, with critics saying there aren't enough staff to answer call lights promptly, and that the staff who are there may not always be fully certified or consistent in their approach. The sense that care could be excellent in the moment but was hampered by broader system issues - communication gaps, disorganization, and varying levels of accountability - appears repeatedly.
The issue of communication and coordination emerges again in descriptions of how information is disseminated (or not) to families. Several reviewers highlight a lack of clear guidance about what to bring for a loved one, how the facility operates, and who to contact for specific questions. They report being passed from one staff member to another with little resolution, and they describe incidents where belongings disappeared or were mishandled, while others report witnessing staff who went out of their way to help and find answers. The tension between these experiences - frustration with the administrative side and gratitude for individual acts of kindness - suggests a facility that can be highly responsive on a personal level but inconsistent in standardized processes.
COVID-19 outbreaks and responses are another painful thread in these narratives. Some reviewers describe outbreaks and insufficient separation of infected residents, alongside criticisms of how the facility handled communication and infection control during the pandemic. One reviewer explicitly mentions an outbreak with around 20 cases and objects to the decision to keep infected residents on the same halls, while another notes the facility's COVID response as terrible, citing personal infection and repeated hospitalizations as outcomes. In contrast, other accounts describe normal daily routines with proper precautions and ongoing family involvement, illustrating how experiences varied widely depending on time, staff, and perhaps unit or shift.
Lighter, but still telling, are the anecdotes of personal care experiences: the difference between a resident who felt valued and loved, versus a family member who encountered neglect or disrespect. A reviewer who has been connected to Riverside for decades extols the facility as a place with good teamwork, appetizing food, meaningful activities, and an overall positive atmosphere, claiming that it compares favorably with other places. Conversely, several accounts talk about neglect - bedridden residents left in their rooms for long hours, unsanitary conditions like being left in stools, broken nurse calls, and a head administrator who reportedly reacted with anger when families asked for basic care. There are also warnings about possible theft of personal belongings and a sense that some staff are motivated more by compensation than by compassion.
In sum, the collective voice about Riverside Nursing and Rehabilitation Center is deeply nuanced. Some families and residents describe a facility that can provide compassionate, attentive, and effective rehabilitation, where staff know residents well, are kind, and create moments of warmth and dignity. Others recount alarming lapses - serious concerns about under-staffing, delays in care, inadequate communication, mishandled belongings, and questions about patient safety and infection control. Taken together, the reviews suggest that Riverside operates as a place of both good and troubled experiences, with the quality of care seemingly hinging on individual staff, the specifics of the unit, and the facility's overall capacity to coordinate and communicate across teams. Readers looking for a clear verdict should be prepared for a story that ranges from hopeful to distressing, often within the same facility and sometimes even within the same family's experience.
180 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kansas City International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Riverside Nursing & Rehabilitation Center in Riverside, MO is a skilled nursing facility that offers a range of care services for seniors. The facility provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management and special dietary restrictions are also part of the care services offered.
The community boasts several amenities to enhance the residents' stay. There is a beauty salon where residents can get pampered, as well as an on-site computer center and Wi-Fi/high-speed internet access for staying connected with loved ones. The fully furnished accommodations have private bathrooms and are designed to provide comfort and privacy.
Residents can enjoy delicious meals in the dining room with restaurant-style dining. The kitchenette allows for personal meal preparation if desired. Housekeeping services ensure that the living spaces are always clean and tidy.
For leisure activities, there is a fitness room and a gaming room for physical and mental stimulation. A small library is also available for reading enthusiasts. Planned day trips and resident-run activities provide opportunities for socializing and enjoying life to the fullest.
Located in Riverside, MO, this assisted living community offers convenience with various nearby amenities. There are two cafes, six pharmacies, 15 physicians, 11 restaurants, one hospital, and one place of worship in close proximity. Community-operated transportation is available to facilitate easy access to these nearby places.
Overall, Riverside Nursing & Rehabilitation Center provides comprehensive care services within a comfortable environment where residents can maintain their independence while receiving the support they need.
Riverside Nursing & Rehabilitation Center is located at 4700 North West Cliffview Drive, Riverside, MO 64150 in Platte County, Missouri
Riverside Nursing & Rehabilitation Center on seniors.fyi includes 5 photos including images showing interior, landscaping, bedroom, artwork, decor, hospital bed, nursing home, brick, and more.
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