Senior Helpers - Gladstone, MO in Kansas City, MO

Pros

• Senior Helpers is very reliable and very helpful, with caregivers who smile.
• Senior Helpers provides well-experienced personnel and exceptional caregiving.
• Senior Helpers is a great service provider that truly cares.
• Senior Helpers has top-notch caregivers who make a real difference.
• Senior Helpers is a lifesaver for families, responding quickly to needs.
• Senior Helpers staff are extremely nice, courteous, and professional.
• Senior Helpers has been a Godsend for families, with caregivers like Kristen praised.
• Senior Helpers delivers reliable, friendly help to care for loved ones.

Cons

• They had a terrible experience with the company and had to involve the Missouri Attorney General to obtain a refund.
• They were charged an inaccurate invoice and the company kept the overcharged amount, with no refund or response to refund requests.
• Senior Helpers of Kansas City North allegedly refused to return their father's deposit, which they believe indicates elder financial exploitation.
• They have not received a refund check for their mom, and deposits have not been returned despite promises.
• They were left without caregiver services when the company stopped sending caregivers without notifying them.
• They report poor responsiveness, with emails and refund requests going unanswered.
• They describe the company as untrustworthy and urge others not to trust them.
• They note caregiver turnover and scheduling inconsistencies, leading to unreliable service.

Review

Senior Helpers - Gladstone is best suited for families seeking dependable, compassionate in-home care for a loved one who benefits from hands-on assistance and skilled, personable aides. The service particularly works well for seniors with complex needs, including memory concerns, where caregivers can provide not only daily support but meaningful engagement to maintain dignity and safety at home. It suits households desiring regular, predictable visits - several hours per session, several days a week - delivered by caregivers who combine professionalism with genuine warmth. However, the financial side has produced tension in some cases, so those who demand airtight billing and refunds should proceed with caution or seek stronger written controls before committing.

The core strength lies in the caregiving team. Reviews consistently highlight care staff who are experienced, friendly, and reliable, with a knack for engaging clients who have Alzheimer's or other health conditions. Families repeatedly praise specific caregivers for their kindness and competence, noting that caregivers arrive on time, communicate well, and make meaningful connections. The immediacy with which the agency responds to needs reinforces trust when a loved one's situation changes, and many clients describe the support as a true lifeline - described as "lifesavers" by families. This level of hands-on care is the engine that makes the difference in daily quality of life.

Yet there are notable caveats that prospective clients must weigh. A pattern of billing and deposit issues appears in several reviews: inaccurate invoices, overcharges, and slow or incomplete refunds have diminished confidence for some families. Reports of unreturned deposits and delays in refunds - even after promises - underscore the risk of relying on a single point of contact for both care and billing. In addition, caregiver consistency can vary; some families report stable, dependable matches, while others encounter turnover or last-minute substitutions that complicate scheduling, especially for weekends or evenings. A few reviews also cite brief, abrupt changes in service without timely communication, which can unsettle families already managing complex routines.

These contrasts matter because the caregiving advantages can overshadow administrative blemishes when the care team remains strong and responsive. The most compelling offset is the ability of skilled caregivers to connect with and actively engage adults living with memory loss, producing tangible improvements in engagement, safety, and mood. When administrative hiccups are promptly acknowledged and corrected, families can still feel confident that the core service - hands-on, compassionate care - delivers real value. The overall performance history, captured by a robust majority of high stars, signals that the caregiving culture and capability often trump occasional scheduling gaps or billing frictions.

For families who must have perfect financial transparency and a friction-free billing experience, alternatives deserve consideration. Questions to pose upfront include how deposits are handled, the timeline for refunds, and who holds ultimate responsibility for billing accuracy. If a planned schedule is critical (for example, round-the-clock or very specific hour-by-hour coverage), verify guaranteed caregiver coverage, backup staffing, and written contingency plans. The presence of unsettling refund episodes or hard-to-resolve charges - whether isolated or recurring - should trigger a thorough review of contract terms and a clear escalation path before committing funds.

In the end, the decision to lean into Senior Helpers should anchor on the strength of the caregiving relationships and the reliability of access to capable, compassionate aides. If a family can secure a trusted caregiver pairing, establish concrete billing expectations, and insist on written policies for deposits and invoicing, the overall package offers meaningful benefits for daily living, caregiver stability, and peace of mind. Approach with due diligence: request written terms, initiate a short trial period, and insist on a clear backup plan for caregiver changes. When these elements align, Senior Helpers can deliver sustained, person-centered support that keeps a loved one safer and more engaged at home.

Physicians

• Veterans Evaluation Services (0.6 miles)
• Retina Associates, PA (0.7 miles)
• Sunflower Dermatology & Medical Day Spay (0.9 miles)
• Diagnostic Imaging Centers, P.A. (1.4 miles)
• Aggarwal Allergy Clinic (1.5 miles)
• Meritas Health Corporation (2 miles)
• Elevate Holistics Medical Marijuana Doctors (2.6 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.4 miles)
• Hy-Vee Pharmacy (3.6 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.9 miles)
• CVS Pharmacy (5 miles)

Restaurants

• Side Pockets (1.4 miles)
• 54th Street Grill & Bar (1.4 miles)
• Jefferson's (2.5 miles)
• Hawaiian Bros (2.5 miles)
• Sonic Drive-In (2.9 miles)
• McDonald's (3.2 miles)
• McDonald's (3.6 miles)

Cafes

• Panera Bread (1.5 miles)
• Blip Roasters (4.7 miles)
• Starbucks (4.9 miles)
• Friendly Bean Coffee (5 miles)
• Messenger Coffee Co. (5.7 miles)
• Panera Bread (5.8 miles)
• Mildred's (5.9 miles)

Places of Worship

• North Cross United Methodist Church (1.6 miles)
• Gashland Presbyterian Church (4.5 miles)
• Resurrection Downtown (5.7 miles)

Hospitals

• North Kansas City Hospital (2.9 miles)
• Saint Luke's Medical Group (5.8 miles)
• Rehabilitation Services (5.9 miles)
• Children's Mercy Research Institute (6.4 miles)

Parks

• Bar K Dog Bar (4.3 miles)
• Barry Platte Park (5.2 miles)
• Paradise Falls (5.8 miles)
• Budd Park (5.9 miles)
• Washington Square Park (6.3 miles)

Theaters

• AMC Barrywoods 24 (5.8 miles)

Transportation

• Amtrak Kansas City - Union Station (6.3 miles)
• KC Streetcar (6.3 miles)