Kendallwood Retirement Apartments in Gladstone, MO

Pros

• Kendallwood Apartments have been a godsend.
• The complex had all-new appliances, carpet, and wood floors and was spotless when moved in.
• Maintenance fixed the screen door within an hour of the request.
• The area is beautiful and the maintenance is excellent.
• The staff are friendly, attentive, and go above and beyond to care for residents.
• The grounds, pools, and clubhouse are well-maintained, creating a welcoming environment.
• Kelsey and Linley are highly regarded in the Kendallwood office for their exemplary service.
• Residents would absolutely recommend Kendallwood (and Rock Creek) as a great place to live.

Cons

• They note Kendallwood is closed during posted business hours with no sign, and no one answers the phone.
• They describe the maintenance staff as awful and the leasing staff as rude and condescending when concerns are voiced.
• They consider the pricing at Kendallwood an overpriced joke.
• They say management has shown a concerning decline in willingness to maintain the property or respond to tenant issues.
• They claim staff are unpleasant and racist, and that they lost $300 for applying.
• They allege they were charged $140 to apply and were told there was no availability, with no refund.
• They report very poor communication, with office staff hard to reach and unresponsive.
• They state pools and amenities were not regularly cleaned or maintained.

Review

Kendallwood Retirement Apartments in Gladstone, MO is best suited for independent seniors who want a spacious, home-like environment with reliable maintenance and a strong sense of community. The layout favors residents who value room to move, practical layouts, and modern touches - updated kitchens, ample storage, and generous living space that adapt easily to personal furnishings. It also appeals to those who prize on-site amenities and a social calendar: pools, a gym, a clubhouse, and regular resident events create daily opportunities to connect. Most importantly, the community rewards residents who invest in the neighborhood, rely on steady management, and seek a long-term home rather than a temporary arrangement.

Those who may want to consider alternatives are obvious for anyone who requires near- flawless, proactive management at every turn. Several reviews flag inconsistent communication, occasional staff rudeness or condescension, and uneven follow-through on maintenance requests. For residents who depend on every issue being anticipated and solved quickly, or who want a consistently smooth move-in and onboarding process, Kendallwood can feel risky at times. Prospective tenants should weigh the likelihood of encountering delays in repairs, mixed experiences with the office team, and the potential stress of navigating rent-related decisions or policy shifts.

On the plus side, Kendallwood earns trust through dependable maintenance support and people-centric office staff. Multiple residents repeatedly highlight quick responses to repair tickets, smooth help with online rent tools, and a readiness to go above and beyond to set new tenants at ease. The grounds and facilities are consistently described as well kept, with secure entry features, clean pools when open, a functional gym, and a welcoming clubhouse that supports a real sense of place. Apartments themselves deliver large, comfortable spaces with updated appliances, making everyday life feel simple and livable rather than cumbersome.

But the drawbacks cannot be ignored. A recurring thread centers on uneven service quality: some days see prompt and courteous handling, others expose gaps in communication, missed calls, or insufficient follow-through on ongoing concerns. Maintenance issues like aging systems or slow responses - along with reports of long-standing problems such as tenants dealing with leaks or non-functional laundry facilities - contrast with the more marquis amenities. There are also voices describing miscommunications around deposits, application experiences, and rent adjustments, plus concerns about consistency in pool maintenance and the reliability of certain common-area operations. Together these create a landscape where experience varies by building, by staff on shift, and by the severity of the resident's needs.

The key to a positive outcome lies in aligning expectations with Kendallwood's strengths and planning around its potential gaps. The strongest offset is the staff's demonstrated willingness to fix things quickly when properly engaged, paired with a community infrastructure that supports independent living: secure access, clean common areas, robust maintenance capacity, and a calendar of events that fosters connection. For families, it pays to request a transparent, written maintenance escalation path, insist on a clear move-in checklist, and confirm service levels for essential items before signing. It also helps to tour during a typical weekday to meet the on-site team and gauge responsiveness firsthand, and to speak with several current residents about their ongoing experiences.

In the end, Kendallwood offers a compelling combination for those seeking a spacious, amenity-rich home with reliable maintenance and a genuine sense of community, especially for long-term residents who value stability and personal connections with the staff. It is a practical fit for families prioritizing value, safety, and social engagement without surrendering independence. However, for those whose decision hinges on flawless, uniform responsiveness and perfectly predictable operations across every avenue of service, exploring other Northland options may be warranted. A thoughtful visit, clear written expectations, and candid conversations about past reliability will illuminate whether Kendallwood can be the steady, welcoming home that fits the senior living plan.

Physicians

• Innocent O Anya MD (0.2 miles)
• Elevate Holistics Medical Marijuana Doctors (0.5 miles)
• Meritas Health Corporation (1.5 miles)
• Diagnostic Imaging Centers, P.A. (1.8 miles)
• Aggarwal Allergy Clinic (2 miles)
• Veterans Evaluation Services (3 miles)
• Graham Bruce D (3.6 miles)

Restaurants

• McDonald's (0.4 miles)
• 54th Street Grill & Bar (1.8 miles)
• Side Pockets (2.3 miles)
• Lost Bar (2.7 miles)
• Kate's Kitchen (3.1 miles)
• Taco Bell (3.4 miles)
• McDonald's (3.7 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.5 miles)

Cafes

• Panera Bread (1.7 miles)
• Friendly Bean Coffee (3.4 miles)
• Starbucks (4.1 miles)
• Panera Bread (6.3 miles)
• Starbucks (6.5 miles)

Places of Worship

• North Cross United Methodist Church (1.8 miles)
• Gashland Presbyterian Church (3 miles)
• North Oak Christian Church (5.3 miles)

Hospitals

• North Kansas City Hospital (3.6 miles)
• Saint Luke's Medical Group (6.4 miles)
• Rehabilitation Services (6.4 miles)

Parks

• Paradise Falls (4 miles)
• Barry Platte Park (4.6 miles)
• Bar K Dog Bar (6.3 miles)
• Budd Park (6.4 miles)

Theaters

• Liberty Cinema 12 (5.9 miles)
• AMC Barrywoods 24 (6.5 miles)