2004 Boardwalk Place Drive, O'fallon, MO 63368
For more information about senior living options: (844) 490-3973
Heaven was praised for doing a wonderful job in the dining room, showing she is helpful, compassionate, and professional. The staff are described as exceptional and go above and beyond for resident care, with Robyn, Renee (PT), and Courtney (AW) singled out for their dedication. Park Place at Winghaven is considered a godsend by families, with a clean, inviting facility and friendly staff. The independent living experience is described as wonderful, featuring spacious, clean rooms (some with balconies) and an active resident community. The community offers many food choices and daily activities, with residents frequently seen enjoying themselves. The staff is friendly, funny, and clearly cares about their job and the residents. The overall community is highly recommended for compassionate, attentive care, a clean and welcoming environment, and personalized care plans. There are some great employees in Memory Care who truly care about the residents.
Management is described as a constant revolving door, with leadership frequently changing. Memory Care is not secure and residents can escape. There are reports of serious health issues, including a UTI and dehydration that went unchecked. Memory Care laundry is not performed, with urine-soaked clothing returned unwashed. Medication mismanagement and missed daily weights indicate failures to follow care plans. One resident was bullied by caretakers and had to be moved after only a month. Rent increases occurred without additional staffing or services, suggesting priorities are financial. A reviewer advised others to look elsewhere due to overall management and care concerns.The collection of experiences shared by families and residents at Park Place at Winghaven paints a nuanced picture: moments of genuine warmth and outstanding caregiver presence, interwoven with frustrations around leadership, consistency, and the quality of care in the memory care side. Several reviewers repeatedly highlighted the people who made a difference in daily life, while others warned about significant gaps that emerged when management shifted and when moving from independent living to memory care.
A recurring thread of praise centers on the dining room and frontline staff. Heaven in the dining room was singled out for her helpfulness, compassion, and professionalism, with reviewers noting that her attention made meals a more pleasant and dignified experience. Beyond her, other names appeared as beacons of care: Robyn, Renee in physical therapy, and Courtney in assisted living, all described as going above and beyond - often after normal business hours and in response to a flood of questions. This sentiment extended to the broader team: the staff were described as friendly, funny, and clearly invested in residents' well-being. One family even called Park Place "a Godsend," recounting how Robyn, Brandon, and Megan were instrumental in helping place a loved one in a timely, compassionate manner. The independent living environment was consistently praised for its cleanliness, spacious rooms, and even balconies that offered fresh air. The sense was that residents were active and engaged - strolling through halls, participating in daily activities, and enjoying a lively, communal atmosphere.
In several accounts, the independent living section stood out as a strong, reliable space where a loved one could thrive. The facilities were described as clean and inviting, with a variety of meal options and a calendar full of activities that gave residents meaningful ways to spend their days. Family members felt reassured by the visible care culture and the positive interactions they observed during visits, leading to confident recommendations that the community could be a good fit for others seeking a home for a loved one in independent living.
Yet alongside these affirmations, there is a strenuous cautionary tale about the memory care side and about management stability. One extended review charted a long journey: years of a generally positive independent living experience for a father, followed by a leadership shakeup that replaced a steady director with a revolving door of management. The reviewer felt that the high level of care in independent living did not translate into the same reliability once the move to memory care (Valeo) was made. The intake process in memory care was described as underwhelming and disorienting for a resident who was unfamiliar with the new environment. There was confusion over where to go, how to find the right rooms, and what to expect in terms of orientation and care planning. The criticism sharpened into specific examples: care plans that were supposed to guide daily needs were not understood or implemented consistently, and concrete issues such as soiled clothing, toileting routines, medication mismanagement, lost shoes, and missed daily weights for a patient with congestive heart failure were all highlighted as egregious missteps. The reviewer ultimately left the memory care setting after six days, choosing a different facility better suited to the resident's specialized needs. The moral drawn was clear: the independent living strengths should be preserved, while the specialized care responsibilities should be addressed by facilities that excel in that arena. The reviewer also cautioned others to demand thorough information - licensing, staff credentials, and medication procedures - before deciding, especially given the perception of a strict 30-day notice policy that could result in ongoing charges.
Another thread in the narratives focuses on security and ongoing quality in memory care, with a more troubling note about safeguarding residents. One reviewer stated outright that memory care is not secure and that residents have escaped on multiple occasions. While there were some commendations for individual memory care staff who truly cared, the overall tone conveyed concern about safety and the ability of the facility to prevent such incidents. Alongside these security concerns, there were reports of additional sanitary and operational lapses: memory care laundry not being done promptly, with items like a parent's urine-soaked clothing returned unwashed and balled up. There were observations about a decline in the number of memory care residents over a period, which could hint at broader systemic issues within that unit. The sense conveyed was that while some employees have genuine dedication, the infrastructure, supervision, and procedural consistency needed to ensure reliable, safe care were not consistently in place.
The reviews did not shy away from noting practical crowding and workflow challenges that affect safety and experience in daily routines. A reviewer pointed out congested aisles and hallways caused by walkers and mobility devices near the dining area, suggesting a rethinking of how equipment is stored to keep routes clear for everyone, including emergency responders. Such observations underscored a theme across reviews: even when the community shines in hospitality and mid-level care, the physical layout and security arrangements require ongoing attention, particularly in the spaces where residents with mobility challenges live, dine, and socialize.
Within the mix of praise and concern, a personal and somber note appears in a later update. A reviewer shared that their father, who had lived in independent living and then memory care, passed away after a fall. The update conveyed continued concerns about security, stating that the facility remained unsecure as of several weeks after the event, with the reviewer emphasizing the emotional weight of a losing family member in such circumstances. This closing detail reinforced the sense that, for some families, the most pressing issues extend beyond day-to-day pleasant experiences to the core questions of safety, reliability, and the overall ability of the community to provide stable, trustworthy care when it matters most.
Taken together, the voices reflect a facility that can deliver exceptional, compassionate, and personalized engagements in the right contexts - especially in independent living and among frontline team members who show up with warmth, humor, and dedication. They also reveal consequential gaps: leadership instability that seems to ripple into care quality in memory care, inconsistent execution of care plans, safety and sanitation concerns, and frustrations with processes and policies that can affect a resident's transition, security, and financial expectations. For families considering Park Place at Winghaven, the messages advocate a careful, thorough vetting process - especially for memory care or any specialized needs - alongside a recognition of the genuine strengths the community can bring when the right staff are in the right roles and when care plans and safety measures are consistently applied.
44 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (20 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Park Place, a premier assisted living community located in the heart of O'Fallon, MO. Designed for comfort and convenience, our community offers a warm and inviting atmosphere where residents can thrive while receiving the support they need.
At Park Place, we prioritize your lifestyle and well-being with a range of top-notch amenities. Enjoy cable or satellite TV in your fully furnished apartment, or take advantage of our cozy dining room and restaurant-style dining experiences that cater to special dietary restrictions. For those who love the outdoors, our beautiful garden and outdoor space provide a tranquil setting to relax and socialize.
We understand that moving to an assisted living community can be daunting; therefore, our move-in coordination services ensure a seamless transition. Our housekeeping services allow residents to focus on enjoying their new home without the burden of daily chores.
Your health is paramount at Park Place. We offer 24-hour supervision and personalized care services tailored to individual needs, including assistance with daily activities such as bathing, dressing, transfers, meal preparation & service, medication management, and specialized diabetes diets. Our mental wellness program provides additional support for emotional health.
Residents can engage in enriching activities through organized resident-run initiatives as well as scheduled daily events that foster social connections and personal growth. With access to Wi-Fi/high-speed internet throughout the community along with our small library for quiet moments of reflection or reading, there's something for everyone at Park Place.
Conveniently located near cafes, parks, pharmacies, physicians’ offices, restaurants, places of worship, theaters, and hospitals—everything you need is right at your doorstep.
Experience a vibrant lifestyle coupled with compassionate care at Park Place in O'Fallon—where independence meets supportive living.
Park Place is located at 2004 Boardwalk Place Drive, O'fallon, MO 63368 in St. Charles County, Missouri
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