7275 State Highway N, Dardenne Prairie, MO 63368
For more information about senior living options: (844) 490-3973
The therapists and day-to-day caregivers were good. The therapy and care were very good. Leadership was very responsive. The nursing director Debbie is on top of everything and always willing to help. The staff from the nurses to the cooks are great. All of the staff at Sunterra Springs are some of the kindest and most compassionate people. The facility has a warm and home-like feel. The therapists were highly skilled and demonstrated excellent rapport with patients. The accommodations are exceptional, featuring comfortable private rooms.
The reviewer notes that wounds and bleeding on arrival were not addressed. There were literal puddles of blood on the carpet during visits, indicating inadequate care. There were very few staff members, and patients were not checked hourly. The case worker demonstrated incompetence by promising arrangements that were not completed. The facility did not communicate the Medicare appeals process until the day before discharge. The head administrator was unreachable, with repeated missed calls and no follow-up. The patient was left without bathroom assistance and his call light went unanswered. The staff diapered him and the wound became infected. The gallbladder burst and he was left lying without timely care. There was feces on the bathroom floor from day one, indicating sanitation issues.Across a range of experiences at Sunterra Springs and its Darden Prairie location, the stories paint a picture of care that can be outstanding in some regards and deeply troubling in others. Several reviewers emphasize a clean, welcoming, and home-like environment with strong therapy programs and genuinely caring individual staff. Yet beneath that surface, multiple accounts document serious gaps in safety, communication, and day-to-day responsiveness that left families anxious about the care their loved ones received.
A recurring and troubling thread centers on safety and basic caregiving in those critical early days. One reviewer described a father who arrived on blood thinners and developed wounds that were not promptly addressed. They recalled "literal small puddles of blood on the carpet" and noted that there were few staff members and that patients were not checked hourly. Other comments recount moments when help to the bathroom was unavailable, call lights went unanswered, and residents were left without assistance for extended periods. There were claims of falls, unattended needs, and even disturbing anecdotes about waste and clothing being disposed of without consent. Taken together, these items suggest that for some families, the level of attentiveness and proactive care did not meet expectations during a vulnerable transition.
Linked to these safety concerns are serious criticisms of administrative and case-management processes. Several reviews fault the facility's case worker and administrative leadership for poor communication and missed commitments. In at least one case, promises about arrangements for the patient were later revealed to be unfulfilled, leaving families scrambling to secure suitable placement at the last minute. Medicare appeals and related processes were said to have been communicated only on the eve of discharge, a situation described by a Certified Senior Advisor as something that "should never have happened." A reviewer also described repeatedly attempting to contact the head of administration, to no avail, with calls and visits going unanswered and the impression that leadership preferred to avoid confrontation rather than engage with concerns.
Amid the concerns, there are abundant notes of care and healing that earned high marks from residents and their families. Therapy teams receive frequent praise for skill, collaboration, and the positive impact on patients' strength and independence. Reviewers highlighted therapists who were able to push patients toward meaningful goals while maintaining respect and warmth in their interactions. The day-to-day caregivers and skilled nursing teams are repeatedly described as patient-centered, with many expressing gratitude for individual team members who stood out - two nurses, Brenda and Robin, who were consistently referenced as particularly reliable, as well as the head nurse who was said to take time with families. Social services also featured prominently in the praise, with Vicky Lancaster singled out for her proactive help in getting arrangements moving, organizing furniture, and helping families settle in. The sense of a supportive, proactive therapy and social-work team runs through many of the more positive entries.
Beyond the therapy and social work teams, reviewers frequently remark on the overall atmosphere and quality of the facilities themselves. Several accounts describe Sunterra Springs as exceptionally clean, welcoming, and well-maintained, with private rooms that made families feel like they were visiting a relative in a hotel-like setting. The lobby, activities, and daily engagement opportunities are repeatedly cited as strengths that keep residents connected and stimulated. In one especially positive sequence, a patient who arrived via ambulance eventually walked out under her own power after a little more than two weeks of rehab, a testament to the effectiveness of the therapy and the environment in fostering recovery. Other families note that the staff's kindness, friendliness, and willingness to help created a reassuring experience for both patients and visitors.
There are also more specific accolades for leadership and end-of-life care. The Darden Prairie location earns particular praise for Debbie, the nursing director, who is described as consistently on top of things, professional, and pleasant. Families repeatedly say that Debbie and the broader nursing team keep on top of tests, appointments, and care coordination, alleviating stress for loved ones during difficult moments. End-of-life care is described as exceptional by some families, with the management and staff delivering compassionate, thoughtful support during a challenging time, and the sense that the team goes above and beyond to provide both clinical and emotional comfort.
Taken together, the reviews present a nuanced portrait of Sunterra Springs and the Darden Prairie facility. For some families, the care experience blends high-quality therapy, compassionate staff, and a welcoming environment with effective coordination and responsive leadership that makes a meaningful difference in recovery and well-being. For others, significant gaps in communication, staffing, and basic caregiving create real concerns about safety and reliability. The spectrum suggests that while Sunterra can offer strong rehabilitation services and a warm, well-maintained setting, there remains a critical need for consistent staffing, clear and timely communication, and proactive oversight from administration to ensure all residents receive the level of care they expect and deserve.
Ultimately, the common thread across these accounts is that the human element of care - timely assistance, attentive monitoring, and reliable communication - very much colors every experience. Positive stories emphasize skilled therapists, dedicated nurses, engaged social workers, and a facility environment that feels like a supportive home. Negative experiences center on safety lapses, inconsistent staffing, and administrative gaps that left families feeling unheard and patients at risk. For anyone considering Sunterra Springs or the Darden Prairie site, these reviews highlight the importance of asking pointed questions about staffing levels, hourly checks, wound and medication management, and the pathway for addressing concerns, so families can make informed decisions aligned with their loved one's needs.
38 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (20 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sunterra Springs Dardenne Prairie is a top-notch assisted living community located in Dardenne Prairie, MO. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The fully furnished apartments at Sunterra Springs Dardenne Prairie come with cable or satellite TV, kitchenettes, and Wi-Fi/high-speed internet access. Residents can enjoy their meals in the dining room or have them delivered to their apartments if they prefer. Housekeeping services are provided to keep the living spaces clean and tidy.
Outdoor space is available for residents to relax and unwind amidst nature. The community also offers move-in coordination services to assist new residents with their transition. A telephone is provided in each apartment for easy communication.
Sunterra Springs Dardenne Prairie provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The staff coordinates with healthcare providers to ensure that residents receive the necessary medical care. Diabetes diets are catered for, and medication management is available for those who require it. A mental wellness program is also in place to support the emotional well-being of residents.
Special dietary restrictions are accommodated in the dining options provided by the community. Resident-run activities and scheduled daily activities are available to keep residents engaged and entertained.
The surrounding area offers convenient amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals - all within close proximity to Sunterra Springs Dardenne Prairie.
Overall, Sunterra Springs Dardenne Prairie provides an exceptional assisted living experience with a comprehensive array of amenities and care services tailored to meet the unique needs of each resident.
Sunterra Springs Dardenne Prairie is located at 7275 State Highway N, Dardenne Prairie, MO 63368 in St. Charles County, Missouri
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How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
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