Home Instead - Lee's Summit, MO

Pros

• Home Instead is described as providing wonderful, compassionate in-home care.
• Caregivers are described as genuine, efficient, and very caring, with some becoming like family.
• Families report peace of mind knowing their loved ones are in good hands.
• The caregiver matching process is praised for pairing clients with helpers who feel like family.
• Office staff are responsive, encouraging, and friendly, ensuring timely communication.
• In-home aides are reliable, cheerful, and consistently attentive to needs.
• The company offers additional services beyond basic care, such as meal preparation, laundry, and light housekeeping.
• Caregivers help with exercise and mobility, improving clients' health and daily functioning.
• Care teams often become close to clients, providing companionship and a sense of extended family.
• Overall, Home Instead is highly recommended for reliable, compassionate in-home care.

Cons

• They can be very unprofessional to clients and workers.
• The reviewer described the experience as the worst they had ever had.
• Caregivers came at different times and several sat on their phones.
• One caregiver arrived high.
• Two caregivers would fall asleep and could not help with bathroom needs.
• There was a lot of turnover and good caregivers were replaced by bad ones.
• The agency reportedly sided with a caregiver and blamed the critic.
• The agency cut services and forbade the critic from being on the premises.
• The reviewer warned that staff beyond smiles and warmth could be controlling, manipulative, and hostile.

Review

Across a broad range of experiences, Home Instead appears as a steadfast partner for families navigating dementia and Alzheimer's care at home. The threads running through these accounts are reliability, genuine kindness, and a deep commitment to making life safer and more comfortable for both the person receiving care and the family members who rely on it. Several reviewers highlight that the caregivers feel like part of the family, and that the office teams behind them are attentive, responsive, and proactive in addressing concerns. This combination - compassion on the ground plus dependable coordination from the office - emerges as the common denominator in many of the strongest endorsements.

Many families sing the praises of specific caregivers who went above and beyond. Kay, in particular, is repeatedly praised for creating a sense of warmth and trust with the mother she cared for, to the point where the mom looks forward to their weekly visits and the caregiver is described as a friend. Joann also stands out for her proactive approach; one reviewer notes that Joann helps with walking and exercises, addresses swollen feet, facilitates bathing, and even handles laundry and cleaning, with no moment wasted. Other named caregivers - Mary, Shelley, Deidre, and multiple others - receive similar commendations for delivering thorough, attentive care and keeping residents safe, clean, and engaged. In several stories, the caregiver's regular presence and the personal rapport built over time translate into genuine peace of mind for families.

Beyond direct caregiving, the support from Home Instead's team is repeatedly described as flexible and dependable. Families recount that scheduling and coverage can be coordinated to ensure consistent care even when a loved one's routine demands change. Sandy E., for example, is thanked for helping coordinate care and maintaining compassionate communication during difficult periods. The sentiment is that when the care plan is well managed, it allows families to step back and feel confident that their loved one is in good hands, whether during daily routines or moments when a family member needs a break or a night's sleep. The emphasis on communication - keeping relatives informed, confirming visits, and ensuring that coverage is reliable - appears as a cornerstone of the positive stories.

The range of tasks supported by Home Instead is another recurring theme. Reviewers draw attention to not only personal care such as showering, dressing, and toileting, but also household support that improves quality of life. Preparing meals, washing dishes, sweeping, vacuuming, and laundry are mentioned as services provided by caregivers who treat the person with dignity and respect. Some accounts describe the care as well-rounded and holistic - care that encompasses physical activity encouragement, grooming, and even light housekeeping - so that the home environment remains comfortable and dignified for the person receiving care.

There is also an explicit acknowledgment of the emotional and practical benefits for families. When caregivers become familiar with a loved one's preferences and routines, families experience a noticeable sense of reassurance. People talk about the patient feeling "like family" and about the caregiver becoming a trusted confidant and helper, turning appointments into moments of normalcy and companionship. One reviewer notes that having a dependable caregiver enables their parent to receive exercise, feel cleaner, and enjoy conversation, all of which contribute to a higher overall well-being. In several stories, these relationships reduce anxiety and free up time for family members to focus on other responsibilities.

Not all experiences were perfectly positive, and a few reviews serve as cautionary reminders that no service is universally flawless. One account describes a 24-hour care period with multiple caregivers who were inconsistent, disengaged, or unprofessional, highlighting unreliable scheduling and a lack of basic support in areas like incontinence care. The reviewer reported tensions with management and the perception that some caregivers were not properly vetted or aligned with the needs of the client. Another account, referencing a different agency, recounts a troubling experience involving alleged harassment and assault by caregivers, with a sense that the agency did not adequately address safety concerns. These experiences underscore the importance of careful caregiver matching, consistent scheduling, ongoing supervision, and open lines of communication with the agency. They also remind readers that experiences can vary by location and team.

In response to feedback, several reviewers point to positive signs of accountability and continuous improvement. They describe Home Instead staff as responsive to concerns, quick to adjust plans, and committed to delivering reliable, compassionate care. For families who need long-term support, the ability to maintain continuity - having the same caregiver over weeks and months - emerges as especially valuable, contributing to improved comfort for the cared-for person and reduced stress for relatives. A recurring sentiment is that, when the right match is found, Home Instead can provide "peace of mind" and a confidence that a loved one is not only cared for but genuinely valued.

Ultimately, these testimonials collectively paint a picture of Home Instead as a widely trusted option for dementia and Alzheimer's care at home, capable of delivering personalized, attentive caregiving along with the practical and logistical support that keeps families at ease. The strongest notes of praise celebrate caregivers who are proactive, kind, and consistently present, paired with an office team that communicates clearly, coordinates effectively, and responds to feedback with care. They remind us that the most important outcomes - calmer mornings, safer days, and a sense that a loved one is cherished - often hinge on the quiet, daily acts of empathy and reliability that Home Instead appears equipped to provide. If a caregiver match can be secured and maintained, many families report a lasting, meaningful impact on their loved one's comfort and dignity, the household's rhythm, and the family's overall peace of mind.

Restaurants

• Bricks Pub and Grub (0 miles)
• Llywelyn's Pub (0.1 miles)
• Stuey McBrew's (0.1 miles)
• Third Street Social (0.1 miles)
• Jumpin' Catfish Restaurant (0.7 miles)
• 54th Street Grill & Bar (0.8 miles)
• Hawaiian Bros (0.8 miles)

Physicians

• Dr Sharen Kauzlarich D.C. (0.5 miles)
• Cornerstone Dermatology & Surgery Group (1.1 miles)
• Kansas City Internal Medicine (1.6 miles)
• Eyecare Associates (1.9 miles)
• Diagnostic Imaging Centers (2 miles)
• Midwest Psychiatric Consultants (2.1 miles)
• Fresenius Medical Group (2.2 miles)

Parks

• Harris Park (0.5 miles)
• Lea McKeighan Park (0.9 miles)
• Banner Park (1.3 miles)
• Miller J Fields Park (1.6 miles)
• Happy Tails Park (2.4 miles)
• Arbor Walk Park (4.1 miles)
• Freedom Park (4.2 miles)

Places of Worship

• First Assembly Of God (0.7 miles)
• Abundant Life Baptist Church (1.1 miles)
• Word Of Grace Fellowship (5.5 miles)
• Timothy Lutheran Ministries (6.9 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walmart Pharmacy (3.9 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.9 miles)

Cafes

• Starbucks (0.9 miles)
• Post Coffee Company (0.9 miles)
• Panera Bread (1.6 miles)
• Corner Cafe (8.7 miles)
• BIng Coffee (8.7 miles)

Theaters

• B&B Theatres Lee's Summit 16 (1.8 miles)

Hospitals

• Saint Luke's East Hospital (2 miles)
• The Birds (4.4 miles)
• Truman Medical Center Lakewood (4.4 miles)