Home Instead - Lee's Summit, MO in Lee's Summit, MO

Pros

• Home Instead provides helpful, reliable, and caring services for Alzheimer's and dementia.
• Joann is a genuine, efficient, and caring caregiver who was a welcome addition to the home care plan.
• Kay became like family to the mom, and the mom looks forward to her visits every week.
• The Home Instead team delivered faithful, attentive care so Roy could remain at home and feel part of the extended family.
• The staff are responsive to concerns and treat clients as dear friends or family members.
• Mary is a wonderful, caring, and kind in-home aide.
• The team's compassionate care includes companionship, safety, meals, housekeeping, and more.
• Home Instead matches caregivers well and provides a consistent caregiver for weekly visits.
• The service brings peace of mind to families, knowing their loved ones are well cared for.
• The office and caregivers are professional, proactive, and genuinely care about clients.

Cons

• The reviewer described the agency as very unprofessional to both clients and workers, and relief came only after discontinuing the service.
• One reviewer called the 24-hour care experience the worst ever, citing frequent staff changes, caregivers on their phones, and some who slept instead of helping.
• A reviewer felt the hospital-referred providers were a mistake to trust, questioning the referral's judgement.
• HISC was described as absolutely horrible, with caregivers who harassed the elderly man and the agency siding with them.
• The reviewers complained about high turnover and irregular staffing, making it hard to get consistent, good caregivers.
• A reviewer warned others to check reliability before hiring, implying potential unreliability.
• At times promised meals and housekeeping were not provided by caregivers.

Review

This community is best suited for families seeking reliable, at-home dementia support that emphasizes companionship, daily living assistance, light housekeeping, meal prep, and practical help with bathing, dressing, and transportation. When the goal is to keep a loved one comfortably at home with caregivers who feel like extended family, Home Instead in Lee's Summit consistently delivers. The strongest case is made for seniors who value proactive communication, individualized caregiver matching, and the reassurance of a professional office team coordinating care and coverage.

Those considering alternatives should note a few red flags. If 24/7 live-in supervision or near-immediate, uninterrupted coverage is non-negotiable, this option may not meet that strict standard. Families who have experienced or fear frequent caregiver turnover, shifting schedules, or inconsistent caregiver performance may want to compare other providers. A small but real portion of reviewers report unprofessional behavior, scheduling gaps, or management friction, suggesting that reliability can vary by location and team, and that not every family will achieve the same level of continuity.

The core pros - caregiver matching, dependable on-time visits, and a compassionate, family-like approach - often offset the main cons when a good fit is secured. The service excels at enabling a loved one to remain home, with aides who encourage walking, assist with foot care, help with showers, and even handle laundry and meal prep. Families repeatedly highlight caregivers who feel like trusted friends, and office staff who coordinate schedules so crucial moments aren't missed. When a reliable caregiver remains consistent, families gain essential peace of mind: a familiar presence, trusted routines, and the sense that the home is in capable hands.

Positive anecdotes drive confidence in what the program can deliver. Helpers like Kay, Joann, Mary, Deidre, and others are frequently praised for reliability, attentiveness, and proactive care - often transforming the family dynamic by giving both the loved one and the caregiver a comfortable rhythm. The ability to use a caregiver's own vehicle for appointments, the willingness to perform housekeeping tasks beyond basic care, and the sense that caregivers become part of the daily routine all contribute to meaningful quality-of-life gains. For many families, this translates into genuine relief and the reassurance that a loved one's day-to-day needs are met with respect and genuine kindness.

Logistically, Home Instead Lee's Summit offers a broad scope of non-medical home care services and a responsive office culture. The company is described as accommodating with scheduling, flexible care plans, and proactive check-ins from administrators. The combination of comprehensive non-medical supports, caregiver screening, and the option to tailor care around budget and needs helps families avoid the administrative headaches of hiring and supervising private aides. For some households, the overall value proposition is compelling: less churn in their household, fewer payroll concerns, and a trusted partner to manage care logistics.

The bottom line: this is a strong option for families who want to sustain independent living for a loved one with dementia in a familiar home setting, supported by attentive caregivers and a coordinating office. The recommended path is to secure a solid caregiver match and establish clear scheduling expectations from the outset, including contingency plans for turnover. Prospective clients should request references, inquire about caregiver continuity strategies, and discuss what happens when a preferred caregiver is unavailable. If continuous, unwavering coverage or highly specialized medical oversight is essential, it pays to compare alternatives. When the fit is right, Home Instead Lee's Summit delivers dependable, compassionate care that can restore balance to a family's daily life.

Restaurants

• Bricks Pub and Grub (0 miles)
• Llywelyn's Pub (0.1 miles)
• Stuey McBrew's (0.1 miles)
• Third Street Social (0.1 miles)
• Jumpin' Catfish Restaurant (0.7 miles)
• 54th Street Grill & Bar (0.8 miles)
• Hawaiian Bros (0.8 miles)

Physicians

• Dr Sharen Kauzlarich D.C. (0.5 miles)
• Cornerstone Dermatology & Surgery Group (1.1 miles)
• Kansas City Internal Medicine (1.6 miles)
• Eyecare Associates (1.9 miles)
• Diagnostic Imaging Centers (2 miles)
• Midwest Psychiatric Consultants (2.1 miles)
• Fresenius Medical Group (2.2 miles)

Parks

• Harris Park (0.5 miles)
• Lea McKeighan Park (0.9 miles)
• Banner Park (1.3 miles)
• Miller J Fields Park (1.6 miles)
• Happy Tails Park (2.4 miles)
• Arbor Walk Park (4.1 miles)
• Freedom Park (4.2 miles)

Places of Worship

• First Assembly Of God (0.7 miles)
• Abundant Life Baptist Church (1.1 miles)
• Word Of Grace Fellowship (5.5 miles)
• Timothy Lutheran Ministries (6.9 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walmart Pharmacy (3.9 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.9 miles)

Cafes

• Starbucks (0.9 miles)
• Post Coffee Company (0.9 miles)
• Panera Bread (1.6 miles)
• Corner Cafe (8.7 miles)
• BIng Coffee (8.7 miles)

Theaters

• B&B Theatres Lee's Summit 16 (1.8 miles)

Hospitals

• Saint Luke's East Hospital (2 miles)
• The Birds (4.4 miles)
• Truman Medical Center Lakewood (4.4 miles)